I've been going to WNY Family Eye Care since 2019 and I will not go anywhere else. The eye doctors…read moreare thorough with their eye exams and treat you with the utmost respect. Additionally, the staff are super friendly and helpful. Heather and Keith are amazing. They truly care about your eye needs and will ensure you leave satisfied with whatever eye care needs you need.

We came here for my daughter's glasses, we were very happy with the selection and the time spent to…read morecheck as many pairs on as she needed. We set up an appointment to get an exam with the doctor a few days later. Everything about our experience here was positive! And she is so happy with her new glasses!

This was my first visit to this new location which opened after a fire destroyed the office on…read moreSouthwestern Blvd. Finding the location could be a little confusing at first. The building is numbered off of Sterling but the driveway is off of Red Tail. Parking is plentiful but the lot is usually very busy. I found a spot after about a minute. Reception is well staffed with pleasant, efficient people. Check in was quick and easy. The waiting room is not very large but seems to be the ideal size for this practice. I was called for the "prep" tests and eye drops quickly. My associate was incredibly pleasant, efficient and knowledgeable. The few questions I had were answered in plain English, unusual for a doctor's office. The doctor came in after a wait of only a few minutes My exam was thorough and again explanations were in plain English. Check out staff was just as great as reception. This practice is well worth checking out if you need this type of service.

I was a patient at ECVA, and today I learned that both my 15-year-old son and I were being…read moredismissed from the practice. According to the office manager, the reason was that he considered my behavior unacceptable because I raised concerns about how certain situations were being handled. My son had an appointment on September 30, during which I believed his glasses had been ordered. However, the order was never placed, and no one contacted me to follow up or explain what had happened. What I find particularly unacceptable is that ECVA never contacted me to address the incident, discuss my concerns, or attempt to resolve the situation. There was no follow-up phone call, no discussion, and no effort to hear my side. Instead, management simply decided to send me a dismissal letter through the mail. When I spoke with the office manager, rather than addressing the conduct of his employees or taking responsibility for the lack of communication, he accused me of being mean to medical staff, which I strongly dispute, and told me that my behavior was unacceptable. He then made an incredibly inappropriate statement: I "should have thought about it before," referring to my behavior and the fact that my son was also being dismissed. Let me be clear: We are talking about a 15-year-old child who had absolutely nothing to do with this disagreement and had just been seen at the practice the previous week. I found the manager's comments condescending, dismissive, and completely unprofessional. I am a patient, not his employee, and I do not need an office manager lecturing me about my behavior or telling me to think about the consequences of standing up for myself. I told him that I would not tolerate disrespectful treatment and that he was not my therapist. His responsibility as a manager should be to address legitimate complaints, ensure his employees behave professionally, and treat patients with respect. Instead, I felt as though I was being personally scolded for questioning the service I received. What concerns me most is that the manager explicitly connected my son's dismissal to my alleged behavior. Based on his own statements, I believe this decision was retaliatory. The fact that ECVA chose to dismiss a minor patient who had no involvement in the disagreement, without first attempting to address the situation with me, is particularly disturbing. Patients should be able to raise concerns about their care without being belittled, reprimanded, or made to feel that their children will face consequences. In my experience, this situation reflects a serious lack of professionalism, accountability, communication, and respect for patients. Perhaps ECVA management should spend less time lecturing patients about their behavior and more time examining how their own employees and managers treat the people who come to them for medical care. Extremely disappointing and unprofessional.

I had cataract surgery in both eyes (1 week apart) and the results have been fantastic. So nice to…read moreonce again have 20/20 vision. Dr. Bradley is an "eye genius" and an excellent surgeon. The entire staff staff are very professional. I highly recommend Southtowns Eye Surgery. Jim Vause

They do run a lot of people through this place every day, but It makes your visit really efficient…read more I've never waited to be seen for more than 5-10 min. I feel pretty good about the care I received there.

It was time to get new glasses and Council Opticians was listed as one of the providers that my…read morehealth insurance accepted and was only 10 min from my house . They were very helpful showing me what glasses were covered by my insurance and how much the glasses would be with the add on features I wanted . I got one pair with the anti glare coating and one pair had polarized lens for the sun . I did receive an eye exam as well, since I haven't received one in about 3 years. I don't particularly enjoy this process , as my eyes are really sensitive to any drops and puffs of air that are applied in the examination , but I grinned and bared it. The glasses came in after 10 days from my initial visit and I am happy with the purchase of both pairs because they were a good quality and not too pricey. (primarily because my vision coverage is decent) Overall , I would recommend them for glasses depending on your needs.

Went to new place for my eye exam and new glasses .was treated well by every person whom I was in…read morecontact with a bit smaller than the place I used to go to but had a very smooth operation for the space! I'll do another review after my glasses come in and see how smooth it goes! Really like the eye Dr even called my old place to check on something she found! Liked her personality

The Ophthalmologist --- top notch. Eyewear staff -- not so much…read more I've been getting my glasses there for years, but that's ending as soon as I pick up my new set of glasses. It's taken nearly three weeks, and they're still not available. But, yes, I'll still get my eyes examined there. Apparently, they broke in transit. Or they broke when the staff was putting in the lenses. Or perhaps it never got ordered properly. It doesn't matter what the reason is -- I don't have the expensive frames I paid for. The worst part is that *I* had to call and ask if the glasses were ready, only to find out there was a problem. Were the staff forthcoming about the problem? Were they proactive in telling me? Were they stepping-up to resolve the problem? Did they keep me in the loop? No. *I* got concerned that they had forgotten to call me to tell me the frames and lenses were ready. So I called for an update. And only then was I informed there was a problem. And any updates are still communicated only when I make the phone calls; they're not initiated by the staff. Anyways -- get your eyes examined here. Good, professional examination, and he genuinely cares about his patients. Get your eyes examined, get the prescription in your hand, and order lenses and frames elsewhere or even online; you'll get better service that way. (Yes, even online).

Rich was outstanding at helping my mother pick out her new pair of glasses! Thank you for being so…read morekind, patient and full of knowledge!

I usually go to Council Opticians in Hamburg for my eye exam and they've always been great there…read more A couple years ago I had an issue that required an ophthalmologist and was recommended to ECVA. I called them and they made a same day appointment for me. I arrived there and checked in and waited TWO HOURS, while sitting right in from of the receptionists, watching people come and go. I thought maybe it was because I made a same day appointment, but there I overheard others talk about making a same day appointment for much later than me and they were called before me. Finally I went to the receptionist and it turns out she LOST my chart and that's why I wasn't called... didn't she wonder why I was sitting there for TWO HOURS (actual time- not an exaggeration). Finally, they brought me back and I saw the ophthalmologist who diagnosed me and treated me and set up a follow-up appointment for the next week. He asked if I wanted to do my regular eye exam then too and I agreed to it. He helped me with my issue and had me reschedule my eye exam with them for the next year so they can make sure everything was still okay with my issue. The next year comes and they have me see the optician, Dr Styn. I brought up the fact that I was there to follow-up on my issue the previous year. The assistant had no idea what I was talking about and didn't even bother to look into it until I kept pushing. When Dr. Styn came in, I brought it up with him too. He was dismissive of my concerns and ended up telling me that it was my own fault for having those issues because of my eye makeup! That's funny, because the previous year when I had it so bad I needed a steroid, I wasn't wearing makeup at ALL. We were still wearing masks at work and I wasn't really going elsewhere, so I just didn't bother. So tired of people in the medical field being dismissive of women when they have an issue. After the appointment, they automatically scheduled me for the next year. However, I called them a week later and cancelled it- and told the person on the phone that it was because of how dismissive Dr. Styn was. Yesterday and today I received an email and a text to "confirm" my appointment. That I cancelled a year ago. So, to sum this up: receptionist lost my chart and didn't notice I was sitting right in front of her for two hours. Receptionist (not necessarily the same one) did NOT cancel my appointment when I called a year ago as requested. Dr. Styn was completely dismissive of me. The only positive experience was the ophthalmologist I originally saw. He actually listened to me and examined me and knew that it was a case of something more than just "makeup". He listened to my needs and actually helped me. I am grateful for his assistance and wish I remembered his name.

Stay away from the optical department. They tried to make me glasses 4 times and failed each time…read more I asked for a refund and was refused. The manager is so bad she would not even call me. Take your money elsewhere.

I've gone to this business since I've needed glasses ! They are the sweetest most kind people you'd…read moreever meet. They all remember me every time I come in and just make the experience a lot less more of a hassle than you'd think it'd be. They always give the best deals. They're just the best. Totally go here !!!!

Amazing customer service from beginning to end. As a long time glasses/contact wearer I've been…read morecoming here since 1992. They do a great job of describing the pro/cons of each type of lense/frame and what would work best for your specific situation. Stylish frames in all budgets, shapes, and sizes as well. Conveniently located and flexible hours and well. If you are looking for a new eye doctor and optometrist definitely give South Park Optical a look!!

This is a truly great Optometric Practice, offering some of the most cutting edge, technologies,…read moretherapies, and eye solutions for a wide range of eye disorders. We are very fortunate to have such a professional group in our community.

Everyone at this office is fantastic... from the doctors to the staff. Very organized, friendly,…read moreskilled, and professional. I am always in and out quickly, and they are very accommodating when I'm having an issue.

The Optometrist and his staff are highly recommended. They take the time and care to get things…read moreright. BUT be cautious about ordering glasses there. The lab that supplies their lenses will send pitted or scratched lenses that will have to be returned. You may wait months to receive your prescription. I ordered glasses on March 5, 2025. I finally had a usable pair on June 10th.

I was a patient for about 10 years. Apparently, they've sold to a large corporate chain. Instead of…read moreseeing a doc who was part of the practice, I saw a guy who said he's there 2 days a week. I got 2 days a week worth of effort. He made me feel like he wanted me out of there as quickly as possible. Didn't want to dilate me when all docs want to based on family history. Told me in the most brusque way possible about the practice sale, his 2 days a week status, and that I can expect my eyes to get worse as I approach my 40's. At the end of the appointment, I took my prescription to go and found a small local practice where the doctor actually cares. Wouldn't recommend, which is disappointing from a place I formerly trusted.

Went in here because they took my insurance. I am really glad I did. This was my first time getting…read moreglasses. Dr. Beyer was friendly and helpful. Very pleasant experience from the first people to help to the last. I had nothing to base it on but I felt the service was very fast during the initial exam. I was told the glasses will be in in a few weeks. They arrived in a week and a half. When I went back to pick them up the guy adjusted them to my face and I walked out the door. Now I have glasses. I would recommend this eye place to anyone.

Provided excellent care and were very accommodating of my need to walk in just before closing time…read morebecause I scratched my eye and couldn't tell if there was something still in my eye.