Ask for Sandy, she truly knows what she is doing, made very good recommendations and will help you pick the right one!

I had an excellent experience here from the moment I walked into the store. The employees and the doctor were very professional and helpful. The turn around time to get my new glasses was quick. I would definitely recommend this location! read more

Sterling Optical is the place to go. After a wrong prescription from an eye specialist my glasses did not allow me to see. Sterling had me see their Dr in the store and now the glasses are perfect. Thank you Felix for helping me through this and for switching the wrong lenses to the correct ones at no cost! I highly recommend this store. Customer service is wonderful and staff is extremely friendly. read more

The people here are very helpful and totally honest, which is important when you're shopping for glasses! Who wants to pay a few hundred dollars for a pair of glasses that don't make you look good? I worked with Sandy and she was very clear about what styles worked for my face and which ones didn't. She didn't try to upsell me to a more expensive pair and actually helped me to find the best pair at the best price. With lots of designer styles and great people to work with, it's definitely a go-to place for specs! read more

great place! I got lots of good deals on glasses here before. The staff was very nice and I'm glad they gave me a discount. I was very satisfied with their service. Would defintely come here again. read more

We have been treated with exceptional care time and again by the great people at Sterling Optical. My son's glasses broke twice in a very short period of time. Erica and Feliks at their Menlo Park Mall location took care of me and my family and as a courtesy replaced his glasses for free. I was blown away by their assistance and customer care. I'd highly suggest them to friends or family. read more

This is by far the best experience my wife and I had looking and purchasing glasses. Felix's expertise helped us find exactly what we were looking for. His staff was very helpful and responsive as well. Thank you all!!! read more

Great group of people!!! Everyone was so patient and nice. Valerie is the best, she is extremely knowledgeable and patient with others. I am so speechless at the respect and high value of customer service I received! If I could give them more stars then I would. Everything from the patience of the eye exam with my seven year old to Valerie at the front desk. She helped my son and I both pick the right glasses and she even broke down the different items that I could get for my glasses from the transitions to the glare etc. Excellent service!! read more

I initially came in here because of a Groupon and got two pairs of glasses for a really good deal. The selection was great, and the girl behind the desk (an engineering student) was extremely helpful. When I went back over President's Day for an adjustment, the place was packed and there was only young lady (different from the first time) working behind the counter that morning. She did an excellent job of apologizing for the wait but setting expectations of approximately how long one would wait, and then was patient and helpful with each customer along the way, acting quickly but never making you feel rushed. Taryn did a great job that day and it was much appreciated. read more

I've gotten my glasses here for the past 3 years and will continue as long as Sandy is there. She is such a profesional and truly cares that her customers get a pair of glasses they are happy with. I recently took my son for his first pair and Sandy made it extremely comfortable for him and entertained my youngest as well. She showed us a pair that she thought would fit best and it was the perfect one even after he tried others. Thank you Sandy you make the process so much easier. Recommend her to anyone and everyone in need of a pair of glasses. read more

Open on a Sunday. Staff was helpful, professional and friendly. Sandy pulled frames she thought would look good on me and did not stop until we had found the winner. Dr. Zimmerman gave a quick and thorough exam and was a pleasure to deal with. In and out within an hour with my exam done and frames chosen. They also take my insurance. read more

I usually don't like chains but I was referred to Sterling Optical by a friend of mine, and I was not disappointed! On the contrary, I received an excellent customer service, and left with 2 pairs of cool frames. I especially want to mention Felix, who was very helpful. He gave me great recommendations, and affordable deals. If need glasses, that's the place you have to go. I highly recommend it! read more

My husband and I booked back to back appointments on a Saturday. We have a newborn and decided this would be the easiest way. After my husband's appointment, they informed us ( didnt ask) that they were going to fit in a follow up. Meanwhile my newborn was being fussy and we purposely made these appointments so we could get in and get out. Very frustrating and unprofessional. Becasue of this we will not be returning. read more

I came I looking for frames with very specific parameters. I started working with Felix and Sandy, both were super professional and courteous. I really thought that the whole experience was going to be painful because of my needs but they made the whole thing fun and easy. Sandy was great at helping me pick out a perfect pair of frames, the glasses were ready in less than a week! Would totally recommend!! read more

Dr. Hasan and the staff (especially Sandy) were very helpful and courteous. Sandy did not give up until we found a frame that totally matches the look that I wanted. She even recommended less expensive frames for me. They know what is best for the customer. I'm extremely happy with my glasses! I will recommend to all my friends and family to come to this store for all of their eye glasses needs. read more

I was here several times. The stuff is very nice and helpful. They have a good choice of frames, but what is the most important for me they are able to do progressive eyeglasses very well. I tried several times in different places, but it did not work for me. The prices are not bad at all. Designer frames are comparatively cheaper than other places. Just ordered a second pair for office work. read more

The staff here is respectful and professional! I highly recommend checking out their selection. We were in and out fairly quickly. Samantha assisted us and she was patient and sweet. read more

Went here with my wife and son, sales lady was so pushy to sell me pricey frames. Keeps on telling me when I am trying other frames that it doesn't look good on me. Im turned off by this high sales tactic, to add insult to injury they called me that our glasses were ready only to find out the lens didn't have the anti glare coating on them requiring us to return - they automatically blamed Davis Vision my insurance company for making the mistake but they should have caught it before calling me that its ready. Anyway Optician made mistake in adjusting my wife's frame bending it too much screwing the axis of her astigmatism. Even the optometrist noticed the mistake and again not owning up to it - another sales lady blamed my wife that she said she couldn't see?? She said it was loose. Anyway bad experience, too pushy sales with high end expensive glasses. It's a shame - WOULDN'T return and WOULDN'T Recommend. read more

Great customer service from Sandy and Felix , I needed my glasses adjusted after having them for five months they remember me it was great and they took care of them right away read more

My wife went in to Sterling Opticals over the past 2 weeks. The Optometrist messed up her prescription twice. They had Davis Vision make the glasses and return them to the store. Both times when she tried them on, the prescription was so off that it was too blurry to use. My wife got upset at them and they told us to go to another Eyewear & Optician. They wasted our time and were not very professional in the end. I would never use sterling Optical again especially if you are using Davis Vision. read more

I work in the mall and needed contact solution. I called over to Lens crafters because they are my doctor. Didn't really care to help me. Went over to Sterling and they were very helpful. Sandy helped me with my lenses and was very pleasant! Good service!! read more

I was in here yesterday, 9/4/2014, to fill my prescription. I took it in approx. 1pm and was told to come back at 6pm. I was taken care of by Felix, the lab technician. He was helpful, and professional. He made suggestions but, was never pushy. My prescription was filled properly, it was ready on time. I left the store very happy. Thank you Felix. read more

I had the best experience at Sterling Optical! I have always had difficulty finding the right pair of glasses for my facial shape and features. Maldonna was amazing! She is so talented and helpful. She selected the most flattering glasses for me! I absolutely loved her picks that I ended up getting 2 pairs! Felix was also so kind and courteous! This is a great place if you are looking for a beautiful selection of designer eyewear and great service! read more

The staff is outstanding. Very professional and friendly. I would highly recommend Sterling Optical. And will continue going there.

I purchases crizal lenses with anti glare, with in two months they are the worst pair of lenses I have at the current moment. After paying such a premium for them and they are not what I have paid for, they are not but totally unprofessional about the whole ordeal that I have to pay to get them fixed. It's interesting on making false claims to customers, that one has a 6 months for any problems with the lenses but now I have to pay more to get them fixed. Every time you ask for the manager, they conveniently never have one available. read more

You won't get better service, quality or selection anywhere else. I travel 40 miles to get the service that the Sterling Optical in the Menlo Park provides. For years I had to make due with the limited selection in the stores nearby my home and work, and I work near the Short Hills Mall, until I ran across the store during a quick trip to the mall. I've been hooked every since, and to boot, there is great selection for kids to. From my 4 year old to my 18 year old, there is something for everyone. Try them. Taylor says thank you to SANDY! read more

Do your best to avoid this store in Menlo Park Mall. I called to check if the Doctor is in and the woman on the other end advised "yes" and will be in until 5. I asked if I needed and appointment and after letting her know that my last pair was from them she said I could simply walk in. I came in around 11 and after filling out the forms I expected to be led in the exam room just to be told that the doctor starts at 12 noon. I asked the receptionist if I could come back @ 12 and she responded with an assuring "yes". We walked around the mall and came back at 12:07 and checked with the staff just to be told that the doctor will be in in a couple of minutes. To my surprise when I was advised further that I will have to wait until all the appointments for the day have been fulfilled. I rose from my seat and requested for my filled out form, crumpled it, and walked away. I don't know how this store survives. read more

As a consumer looking for a reputable business; the kind that takes care of its customers especially when they need it most, I feel like I needed to share my review of Sterling Optical in Menlo Park Mall, Edison NJ. Recently diagnosed with diabetes and needing my eyes checked as recommended by my primary physician, I took a chance with Sterling Optical since it was the closest optical office covered by my insurance. The doctor (can't recall his name at the moment) that performed my eye exam and eventually prescribed new glasses for me was great and very helpful with all my needs and questions; understanding my concern since this would be my first time getting prescription glasses. Obviously, since the same office has an in-house prescription glasses maker, I went with them as well. At first, oddly enough, they gave me a quotation of how much the lens and frame would cost which shocked me since, again, this is my first time buying prescription glasses even with my insurance taking off a percentage and $200 off the frame. My hesitance was greeted by giving me a new "discounted" quote which I just eventually went with because of the breakdown of all the discounts thinking that I'm getting a great deal. In retrospect, sales tactics like this is the type of thing you would see in a car sales show room but I digress. Fast forward to receiving, paying and eventually wearing the glasses for six months, I've found myself getting headaches while wearing them to the point of nausea but I consulted with my friends and they said that new glasses always have a period of transition for your eyes to get used to them and so I just grit my teeth and tried my best to ignore. However, after six months of continued headaches, I felt that there was definitely something wrong. I eventually consulted with a different eye doctor thinking that maybe a second opinion wouldn't hurt and lo and behold, the culprit was the lens provided. In the right lens in the middle part where my eye was looking through the lens was a very subtle irregularity of the lens whereby a "haze" inside the lens was blocking my vision; the kind that you would see in a cheaply made glass. The new optical doctor recommended I go back to whomever provided the lens and they should replace the defective lens. Therefore seven months after receiving the glasses I was back at Sterling Optical explaining the situation. At first I was received with understanding by a new representative at the desk and gladly took the glasses and said they would replace it free of charge. A few days later, "Felix" called me back saying that since I got the glasses seven months ago, they can't replace them since they're out of the 30 day policy they have but would be wiling to replace the lens at an additional cost to me. Explaining to him what had transpired and that basically another doctor confirmed that the lens they sold me was defective, he gave me excuses ranging from his comparison to the glasses to a computer and that there's only a limited time for a customer to return or replace and even going so far as to accusing me of the damage since he feels that it's "wear and tear" on the glasses. Needless to say, after much debate and even consulting with Sterling Optical's less than helpful corporate office which was a considerable undertaking in itself in just finding a representative, I ended up taking my glasses and getting lenses somewhere else. I understand policies that company's have and how they have to adhere to them but the fact remains that I was sold defective lenses and if I were running a business and is in the market of keeping and taking care of my customers, I would take into account a case by case analysis of certain situations. Felix made the comparison of a computer, well, it's funny enough that I have a true story in regards with Apple and a laptop I bought from them going back five years whereby, a graphics card became non-functioning but they gladly restored it free of charge for me and that is why Apple is Apple. To me customer loyalty is achieved through actions in issues that arise on a case by case basis as opposed to buying and receiving a product. Anyone can sell you an item, but it's the individuals that help you out on issues that arise is where my customer loyalty lies. Therefore, ask yourself this question, given the choice, would you go with a company that treats you like a number or takes the time to get to know you. You be the judge. read more