I took a 5-day online course on Adobe Captivate 2017. The instructor was Bob Kennedy and I registered with the assistance of Brittany.
First, registration and pre-course prep. The course is broken into three sections: Basics, Advanced, and Quizzes. Initially I registered a few weeks ago for Basics only. As I was taking the class, I decided to take Advanced with only one day notice to Ledet. Brittany was amazing in ensuring I got registered in such a short timeframe. You're probably thinking, "What else would she do?" It would be so easy to blow me off at such a late date, but she didn't. THAT'S the difference!
Pre-course prep. Surprisingly (and I've taken a lot of online courses without this happening), about a week before class my instructor contacted all of us with what to do and where to go on the day of training so we didn't invest a lot of time getting our computers set up at the start of class. Bob recommended computer set up and configuration. A few days before, he contacted us again to remind us to download class files, demo software (if necessary), etc.
Classes themselves. Bob is amazingly aware of his audience's needs. He does knowledge checks frequently, he's very patient (NOT condescending), and is eager to go out of his way to provide complex answers. Bob never, never got ruffled. ALWAYS approachable.
Man, GREAT investment of time and money for me read more