Listen to me, ladies (and some gents)---stop waxing and start sugaring! Waxing burns, you get bad…read moreingrowns, the stubble is terrible! Sugaring doesn't have any of those effects. It's basically a big ball of melted sugar and some lemon juice that gets smoothed on your skin and rolled off. No strips or burning. Jen is great. She asks me about my weekend plans, my family, etc. to distract from the pain (yes it still hurts, but not as bad as waxing, I swear!). She's so fast and doesn't have to go over the same area over and over. She has great hours. She's an independent businesswoman who runs a clean and honest practice. What more do you need?

Jennifer is so amazing! First time getting a Brazilian (and first time trying sugaring in general)…read more She made me feel so comfortable and made the process quick and painless as possible! Very knowledgeable, you can tell she loves what she does. Very clean also. Highly recommend!

Salena with San Ramon laser away was sooo amazing!!! Helped me through every step of the way!!…read moreWould definitely shop & WILL shop here agan!

This is the WORST CENTER ever! They do not take calls, they are perpetually busy, they schedule…read moreappointments for over 6 weeks out and they cancel on you an hour before the appointment. This has happened to me over 5 times with this center. I would highly recommend you stay away from this center and go to another medical spa that is more professional and properly run. Their head office is even worse than the center. There's absolutely no accountability or responsibility after the sale is made. Save your money, effort and time. Do not go to this center!

From the moment I emailed Tamra expressing my interest in micro needling, it's been a wonderful…read moreexperience. She was very informative and accommodating. I explained I had a less than desirable micro needling appointment in the past and she reassured me this time around would be more results-producing. She is gentle and friendly in the way she explains the entire process. She gave me some deliciously hydrating after care products to use and even reached out a couple days to see how I was doing! The recovery period wasn't bad at all and my skin looks brighter and smoother! From the beginning to the end, a positive experience all-round. I will be back for my next micro needling!

My review is long overdue but here it goes! I LOVED getting my laser hair removal with Tamra. She…read moreis such a sweet, caring and genuine soul. She explains to you every part of the process makes you feel super comfortable and at ease. I only had 3 sessions for my legs and even then I saw some great results. I was kind of even sad when my sessions ended because I loved catching up with Tamra on life every few weeks. It felt like laser and therapy haha. Anyways if you are looking for a great place to get your laser hair removal done, I highly recommend Tamra!

I'm a tough customer.... the service Jodi provides is... well... kinda awkward for me. I've gone to…read moreJodi for a year now. I wish yelp would allow 6 stars. Jodi's professionalism, attitude, cleanliness, etc is always the best. I've recommended her to several people for her services. Thanks Jodi !

Let's begin with Jody is the absolute most amazing person ever !!! Not once did I feel…read moreuncomfortable while getting waxed. She is so easy going and easy to open up to! This is essential since the convo is never dull and makes the waxing go by faster. Aside from an amazing personality, this woman is very precise with her work!! I am never disappointed with the service because it is always flawless. If you want to do business with someone who is dedicated, consistent and understanding, Jody is the one!! Top notch Brazilians at a great price. I 100% recommended!

Lais is everything you want from a person who is providing skin care services. She is honest, will…read moretell you what to expect, and not just tell you what you want to hear. She is committed to excellent results and I have learned to trust her. I look forward to my weekly appointments as she is consistently encouraging, thorough and FUNNY. I feel like I'm leaving a friend's house when I leave my appointment. I couldn't recommend her more for electrolysis and skin care. She's my go to.

Lais Newton is amazing! From our first meeting she was thorough, extremely knowledgeable,…read moreexplaining every step of the process and was supportive of my (mature) skincare journey ! She also offers professional level products that made all the difference. Before working with Lais, the products I used were truly just guesses. She also is an expert when it comes to Electrolysis ! We sought her out specifically for this service, because she came so highly recommended. We had no idea what to expect but again, she was really fast, through & so reassuring. There a no where else ether my daughter or I would go to care for our skin !

Had my eyebrows and ear waxing done and unfortunately I left pretty disappointed. My eyebrows came…read moreout completely mismatched -- one corner was made way too thin while the other stayed noticeably thicker. The ear waxing process was also much more painful than I've experienced before, and during it, wax got into the hair near my ear. After several minutes of trying to remove it with some kind of liquid, the only solution ended up being cutting that piece of hair off because the wax wouldn't come out. Overall, not a good experience and I won't be returning.

I am absolutely furious right now. I have never been this upset about a wax service in my life…read moreuntil today. My regular waxer at a different location called out sick so I had to book last minute at the San Ramon branch. I have avoided this location for a reason because I have had back to back terrible experiences here before. One time I was left waiting almost 40 minutes for my appointment. Another time I walked out with a bunch of hair left behind. Today I booked with any available specialist and ended up with Sarah. She was nice and talkative, but the second she started applying the wax I could tell she had no idea what she was doing. Every experienced waxer I have been to applies wax in one smooth direction. Sarah was going back and forth like she was mixing some kind of potion. She kept wiping the area with a wet wipe before almost every strip which made it impossible for the wax to stick or pull out the hair properly. When she told me she was done I looked at the area and was shocked. There was so much hair left everywhere and the area was messy with stray hairs still stuck to my skin. I asked her to go over it again which she did but the results were just as bad. It still looked unfinished and uneven. I was supposed to get another service but I was so angry I told her I was leaving. I complained to the front desk and they said they would schedule a touch up two hours later. I was already irritated that I had to drive all the way to San Ramon for this disaster and now they expected me to come back. I agreed at first but something came up and I had to call multiple times to try and move it around. I ended up not being able to make it. When I got home hours later I found wax still all over the area she worked on and even on my clothes. I called furious and demanded to be comped for this so-called service. I came in for a clean wax and left with a mess and a worse experience than before. They said a manager would call me within two days. We will see if that even happens. I will never ever come back to this location ever again.

To tDouglas M- this is my reply to you! As someone who works in customer service, this review…read morehonestly reads less like constructive feedback and more like someone looking for something to be upset about. A short wait, a staff member stepping away, or a moment of confusion is normal in any business -- especially one that's clearly served you well for years. Most people understand that. What's disappointing is seeing a long, dramatic write‑up over something so minor, especially when the employees you're criticizing are real people doing their best. Turning a brief inconvenience into a public takedown doesn't make the business look bad -- it highlights how unforgiving and unrealistic some customers have become. If this is the worst thing you've experienced here after years of good service, that actually speaks volumes about the quality of the staff. Not every moment needs to be escalated into a Yelp saga. A little patience and basic empathy would have gone further than this review did.

I have been coming here for years, even when it was lunch box, and never had a problem, until now…read more So I'm giving them 3 stars but normally I would give 5 stars (if this was my first or second time, it would be 1 star and I would not return). I come in once or twice a year, usually before a beach type vacation to get my back waxed. They have always had someone at the front desk when I walk in, but not this last visit. Let me mentioned before getting into it, the place is always clean, the entrance, Hallway and wax rooms. The wax service is always fast, professional and as relaxing as it can be getting waxed. I never had a scheduling problem until now either. This last experience was not good. I arrived at 1030 my scheduled time, but no one was at the front desk, but I could hear someone talking on the phone in the room behind the desk. I waited 5 minutes figuring they would come out, but no, so I start to ask if anyone here? No response for 2-3 min, so I asked again, then a lady with black and purple hair comes out of the room and say someone will be right with me and turns back around into the room to continue to talk on the phone, as if I was bothering her at work!! Then a few minutes later, another person comes out from down the hall (I think she was actually with a client) and asked if I have been helped, I said no and told her my appointment was at 1030, she tells me the appointment was at 1040 (this was at 1042, already past my apparently rescheduled appointment) and said someone will be with me shortly. Then the other lady that was talking on the phone comes out from the room behind the desks. I sat there about 5 more mins until my wax person arrives, say sorry for being late, and gets ready (it appears they changed the appointment because the wax person was running late), they never told me they changed the appointment time (no text like all the other notifications, which I like from this place). The appointment was never changed on the website, only locally, maybe they just lied for her, and told me 10:40. Oh and no one ever came out of the room behind the desk after the phone call lady, while I was waiting for my room to be ready. It was clearly a personal call at work and she didn't want to be bothered at work. At the end, I still tipped, against my better judgement, a lower 10% rather that the usually 20%. The wax person was late, but apologized. I think I will return because up until this time it has been great, but not sure.

I have been going to Jennifer for almost a year now and this review is long overdue. When someone…read moreprovides great service at a reasonable price and is such a down-to-earth and all around beautiful person, you have to give them all the accolades ! My skin suddenly became problematic and since seeing Jennifer, she has helped to manage my breakouts and patchy dry, dull complexion by having me change some habits and skincare routines. I highly recommend Jennifer and so glad I found her, she is awesome!

Jen is extremely knowledgeable about skincare and she's such a joy to be around. My skin is…read moreincredibly sensitive and I did not have any reaction to the products used during this facial. It was so peaceful, relaxing and rejuvenating. My skin is glowing and feels great - the best facial I've ever had! She also has a great workout studio and she has a wealth of knowledge about the body. She'll be able to help you achieve your fitness goals, teach the proper ways to stretch and exercise. I can't wait to visit again.