The first time I did business with them I was extremely satisfied. Adam went above and beyond for me and helped me get financed quick. Almost two years later and I decided to trade the vehicle he sold me for a different one. Very quick and easy trade in I was super happy again. Unfortunately, the happiness didn't last long because almost three weeks later, he calls to say he needs to find a different bank. He messed up the loan application and the loan was rejected. He did find another bank. The interest rate was a little higher. He couldn't even get me the exact same terms as the other loan. Which isn't terrible, but its still upsetting to know if he had not messed up it would have been better. My credit was pulled again! So there's an unnecessary inquiry on my credit because of his mistake. The worst part, my old vehicle was sold but it was not paid off yet. When I asked about the payoff, since it will be another thirty days on top of the almost three weeks that already passed, he said "We will pay what we agreed on at trade in. Any extra amount will be YOUR responsibility as that is your debt" Totally rude and unfair as this was HIS mistake. Had he done his job correctly the first time, this would not have happened. Other dealerships have lost my business due to selling me bad vehicles but made it right and refunded my money. However, Sterling Auto Sales has not only lost any future business but my respect. My husband, Jose has purchased over six vehicles from them and will never go back either. Our teenagers will be ready to purchase their first car in a few years. Sterling Auto Sales will not get their business either! We will go somewhere where they will process the application correctly the FIRST time so we don't end up paying any extra out of pocket for their lack of effort in fixing their own mistakes. I guess making a profit and hitting those sales goals was more important than customer service and future business security. read more
