Staff was extremely pleasant. They truly went above and beyond with there customer service. I could…read morenot be happier with my experience at the Sterling Grease Monkey.

Very efficient in getting the oil changed but poor customer service. Very rude and not welcoming.read more

Today I went in to the Walmart Auto center to have my oil changed. I tried a few weeks earlier but…read morethey don't carry my oil filter for my car. So I went to Auto zone to get the oil filter so Walmart could do the oil change. Well the guy at autozone gave me the wrong oil filter and Trevor(not sure if he's the manager) went over to autozone to fix the issue so they could do my oil change. After autozone gave him the run around they finally gave him the right filter and they were able to do the oil change. The whole time Trevor was calling me and letting me know what was going on. Thank you Trevor and the whole Walmart Auto Center! You guys are amazing and go above and beyond!

I was unsettled about the way my car felt on my way back to Iowa, so I stopped here to see if…read moresomeone could take a look at it. They don't do repairs, but I was looking for advice to see if it would be okay to fix later or if it was too dangerous to drive. This Walmart Auto Care center was one of the only places open on Sundays that I could find. Kelley and one of the techs (didn't catch his name) kindly took the time to assess my tires and test drive the car to make sure I could drive back safely. They suggested to get an alignment after I arrived at home. I deeply appreciate their kindness in going out of their way to help me out when they were already busy that morning! I was relieved and full of gratitude after my experience here. The team is friendly and thoughtful, both in person and over the phone! Thank you!

We have probably spent thousands of dollars at this business and they have always been there when…read morewe needed them. Their roadside service is amazing Eric is very polite and hard-working. It's not often that I would go against my family, but I'm related to Les Schwab and I prefer Great Western.

I have been going to Great Western for years. They are always professional, and courteous. They…read moreare hard working and even when busy make you feel like you matter.

if there were 10 stars, I would choose them. volt meter…read morebottomed out and barely started in Colorado. Trey checked all charging systems, changed battery and had us out in half an hour. whew!!!

I had my truck towed from Neb. to S&S on Wednesday, the 24. Asked to be notified when truck arrived…read moreand estimate on repair, never happened. They were closed the 25,26,27 and the 28 I called on Mon the 29 to inquiry if my truck had arrived. I was told, the truck was ready to be picked up and that I had been contacted. I checked my phone; I was never contacted. She stated she did call, I asked what number she used she repeated my number. So my phone is a Lier or she is, front desk help is worthless. Then I was charged 300.00 labor for a job that would take fifteen minutes to perform, (replacing ignition coil). I have replaced many of them, one 7mm bolt to remove them. I was then charged $74.70 for a single ignition coil, when you can purchase a pack of eight form Ford Motor company for $82.00 dollars. I was then charged $15.00 dollars to replace a spark plug, that I paid $7.00 dollars for, also from Ford, that I had replaced two weeks earlier. If that spark was replaced whom ever did it should have noticed it was new. Then I was charged $7.49 for hazardous materials. Not even sure what that is and still never received an estimate or gave permission to do repairs. To sum it up I paid over $400.00 dollars for a job that took less then 15 minutes to complete.

I was driving across Colorado on a road trip and experienced trouble with my vehicle late on a…read moreSunday evening. I wasn't going to be able to make it to where I was going, so stayed overnight in the closest town with a Chevrolet dealer with the hope that they would be able to address the issue the next day. I called Transwest first thing on Monday morning and they had the parts needed in stock and were able to complete a repair right away despite me not having any kind of scheduled appointment. They got me back on the road in much less time than I anticipated! While I'm not from the area, I wouldn't hesitate to use them for service when needed. Thank you for getting me back on the road so quickly!

I would like to personally thank Ashton for his help with finding my grandson a vehicle. He was…read morevery knowledgeable, courteous and what I appreciated the most was his non-pressure in this situation. I will definitely travel to Transwest in Sterling when I need my next vehicle. Thank-you again Ashton!

We took my wife's truck in and got a speedy return however we did not get the same service when it…read morecame to the repair at no point did it seem the technician the service writer or the desk lady were in contact with each other and they definitely did not stay in contact with us. The repair was supposed to be a few day and took three weeks. My wife revived a text message saying the truck was ready with a price tag around 400$ more than the last quote we got which was no surprise being the quote changed multiple times. I called and TY the owner answered with a manor that seemed he didn't know any of this was going on. After talking with him a bit we agreed to meet in the middle of the highest and lowest quote we received. When my wife showed up to get her truck she was treated as if she didn't even matter. There was no remorse for the lack of professionalism.

These guys are great! I was traveling through and they fit me in and fixed my truck. Price was…read moreextremely reasonable. Atmosphere was comfortable and relaxing while I waited. Wish I lived closer I would take my truck here for everything! Very impressed!

Do not go here unless you have cash to pay them.... they refuse to take debit or credit card…read more Threatened to keep our vehicle until we paid in cash.

Towing a trailer for a cross country move, we had our automatic transmission fluid overheat and…read moreshifting stopped while going about 60 mph on the highway. After checking the fluid levels, we couldn't see anything clearly wrong, so we decided to stop by a shop to assuage our worries. Greg kindly checked the fluid level and assured everything was okay, for free!

Shotty repair work. Used car muffler on a diesel truck, unauthorized repairs, completed work before…read moregetting authorization or giving me an estimate. Save yourself the hassle and take it to real mechanic. Their labor hourly rate is more than a real mechanic with a real shop. They don't know vehicles either. I had to tell them how to diagnose the vehicle, and I'm not a mechanic! They have a car lift and a welder, otherwise I would've done the repairs myself. They are charging twice as much for parts. I could've ordered the parts from the auto parts store for half the price!!!! And that's at full retail!!! I fully intend to file a complaint with the AG concerning the unauthorized repairs.

Jason at Hilltop has been wonderful to work with! He has gone above and beyond to accommodate my…read moreneeds (even on his day off) when I was having some serious pickup problems. The customer service has been outstanding from the first call I made to the receptionist, the diagnostics, and repair. Jason was very generous with his time, and is very knowledgable. They have worked well with warranty information. Most importantly, I never felt like my lack of mechanical knowledge was taken advantage of. Jason very clearly explained the problems and the steps he would take to remedy it. Overall, I have never had a more pleasant and stress-free experience with a shop. I would recommend Hilltop, and Jason to anyone!

We were on a road trip to Nebraska. An hour and half in we picked up a screw in the tire. Swapped…read morethe tire with the spare. 5:30AM in the morning and they told us to bring the car by and they would get us back on the road! Crazy! Got there at 6 and we were back on the road by 6:25. Friendly guy and my family was extremely grateful! Wish there were more mechanics like this guy!

Had Brad replace my kitchen faucet and removed the old one very happy with his service.read more

My son's car stranded him 20 miles from Sterling. He and his amazing girlfriend are in the middle…read moreof an epic move from Boston to LA. Herzog was there every step of the way. They even recommended a nice hotel, drove them there and picked them up after top quality automotive car service. What a class act in Sterling, Colorado!!!! Thank you for taking care of us!!!

The guys at Herzog are awesome! They do quality work and it's pretty quick! Great environment! They…read moredo solid work and know how to fix the problem the first time around