Very busy business with knowledgeable salesmen willing to assist your technology needs at a fair…read moreprice

I had a fair amount of older tablets and laptops so I opted to trade the gentleman at hyper dealz…read morefor a newer MacBook than one of my trade-ins. Long story short, I ended up trading him 2 MacBook Pro's (2009,2010), a MacBook Air (2013-in working order) a Microsoft Surface Pro tablet in perfect working order, a touch screen Asus laptop in like new condition, 2 tablets that needed repair, another Asus laptop in working order but needed some work, an Apple Watch and an hdmi hub AND onto of all that I gave him $200 cash.. After all was said and done I was given a 2015 MacBook Air (which is IDENTICAL to the 2013 that I traded him to begin with) despite the fact that I was promised a newer model.. I have never felt more taken advantage of in my life. I would advise to stay away.

Terrible ... anything I've ever bought there has been garbage. Be very careful when purchasing…read morehere and/or if you take out extended warranties. I feel scammed by this store and I will NEVER shop there again.

I have been shopping at this store for years got all my electronics here my tv stereo air…read moreconditioner etc and never had any issues everything still works great and would give a 5 star any day untill today now I don't think I'll ever spend another dollar in that store I don't care how good the deals are. I needed a new fan and wasn't able to get to the store before the heat wave came through so I tried the order online and pick up in store got an email that my fan was ready to be picked up so I go to the back counter waited 10-15 minuets to talk to someone as they were trying to find another customers reciept that they lost and kept accusing the customer of losing it the one staff member even told the guy he remembered crumpling the reciept into a ball and giving it back to the customer (real professional) anyways they now get to me and the guy asked if I had any photo I'd (I lost my wallet and have no id right now) he tells me very rudely that it states so right in the email and argued with me about it for at least 10 minuets so I pulled out my phone and showed them my email no where did it say anything about photo I'd in any of the emails or the order info on the factory direct website so the manager comes in and says because I had the emails and debit transaction I would be ok to pick it up so I wait about another 10 minuets to be told they didn't have it I was about ready to snap as I live in Tecumseh and had taken a cab $40 each way so I wasted $80 coming into the store for nothing and was told I had to wait till Thursday after the next shipment came in so now I have to waste another $80 to pick this thing up and at the end of all this I will have spent $227 on a damn fan, something needs to be done about this because it's not fair to treat your customers like this especially with this weather we have been having I'm not impressed and don't think I'll spend another dollar here ever...

I will NEVER shop at BestBuy again, I have never had such a bad experience in my life to this…read morelevel. After spending weeks and over 12+ hours on hold, I still have yet got anywhere with this issue. I purchased a phone from them, and while setting it up, it froze/locked out my phone number and was defective, I pay $2,000 for this device, and asked for a refund, since I ordered it online, they wanted me to ship it back via canada post, which I did not want to do because of the strike, but they gave me no choice, now the phone is sitting in a warehouse well my money is not being released and is tied up. For BestBuy to only keep telling me I will need to wait. This is outlandish, I have evidence showing the device is defective, The package was scanned, and I have a receipt showing I shipped it back, yet BestBuy will do nothing and every person I spoke too has been unprofessional and useless. I have asked to speak to a manager or supervisor multiple times, only to be told they will have one call. That has yet to happen. It has now been a month since I ordered the device, and still nothing has been done. SAVE YOURSELF THE HEADACHE AND DO NOT BUY FROM BESTBUY

So my husband needed a charger for his phone. First he went to the dollar store and it was the…read morewrong one. No refund, package was opened. Tried Staples on Tecumseh Rd E. and they would not let him test it at the store to see if it was the right one. After bringing it home, it did NOT fit. Back to Staples for a refund. I suggested he try Best Buy on Walker. Not only did a young lady who is one of their associates, help him after he purchased it. He was able to test it in the store to make sure it was the right size. also tested the plug and said it was fine. No need to buy another one. Thank you, Best Buy for amazing customer service!!! who would've thought it would've been so difficult to simply get phone charger!!

Unbelievable. I bought a $100 headset in this store and then ran to catch a flight. The headset…read moredoes not work so I called the store - number doesnt work. I then tried to get a hold of Hudson/Dufry, yes the massive conglomerate, regarding a refund or exchange. They arent taking calls and no one has returned two separate emails over 4 weeks. What absolutely terrible experience and service.

Hi. I went on the phone with brook stone and I was on hold for 30 Minutes and then someone picked…read moreup and then I tracked my order and then they told me my order was canceled I was upset because it was a Christmas gift we have been waiting for so we were kinda upset. And I ordered it on the 10th of December and today is the 28th WOW They did not knowtify me

Amazing Staff! Abdul set me up with a smile and great customer service. I dropped my phone and he…read morewas able to fix it! The crew at this location and very nice and accommodating. Would highly recommend. Thanks! Linda

one of the worse locations. employees laughed at me when I had a medical emergency and employees…read moredo not process refunds and give out wrong information. just wasting people times and bullies.