Terrible ... anything I've ever bought there has been garbage. Be very careful when purchasing…read morehere and/or if you take out extended warranties. I feel scammed by this store and I will NEVER shop there again.

I have been shopping at this store for years got all my electronics here my tv stereo air…read moreconditioner etc and never had any issues everything still works great and would give a 5 star any day untill today now I don't think I'll ever spend another dollar in that store I don't care how good the deals are. I needed a new fan and wasn't able to get to the store before the heat wave came through so I tried the order online and pick up in store got an email that my fan was ready to be picked up so I go to the back counter waited 10-15 minuets to talk to someone as they were trying to find another customers reciept that they lost and kept accusing the customer of losing it the one staff member even told the guy he remembered crumpling the reciept into a ball and giving it back to the customer (real professional) anyways they now get to me and the guy asked if I had any photo I'd (I lost my wallet and have no id right now) he tells me very rudely that it states so right in the email and argued with me about it for at least 10 minuets so I pulled out my phone and showed them my email no where did it say anything about photo I'd in any of the emails or the order info on the factory direct website so the manager comes in and says because I had the emails and debit transaction I would be ok to pick it up so I wait about another 10 minuets to be told they didn't have it I was about ready to snap as I live in Tecumseh and had taken a cab $40 each way so I wasted $80 coming into the store for nothing and was told I had to wait till Thursday after the next shipment came in so now I have to waste another $80 to pick this thing up and at the end of all this I will have spent $227 on a damn fan, something needs to be done about this because it's not fair to treat your customers like this especially with this weather we have been having I'm not impressed and don't think I'll spend another dollar here ever...

Went in to diagnose and repair my Yamaha RX-V992 as it suddenly was giving me no sound, got it…read morerepaired for for a good price and in a timely manner. I greatly appreciated that the 85$ diagnosis went towards the total repair cost. I will be back in the future.

Friendly and knowledgeable service, state of the art technology and good prices. These folks stand…read morebehind their products, is a real old school stereo store like we had in the 70s-80s.

Great service at cash! They didn't have any prepaid phones available in store. Cashier was able to…read morehelp us with ordering through third party online

I will NEVER shop at BestBuy again, I have never had such a bad experience in my life to this…read morelevel. After spending weeks and over 12+ hours on hold, I still have yet got anywhere with this issue. I purchased a phone from them, and while setting it up, it froze/locked out my phone number and was defective, I pay $2,000 for this device, and asked for a refund, since I ordered it online, they wanted me to ship it back via canada post, which I did not want to do because of the strike, but they gave me no choice, now the phone is sitting in a warehouse well my money is not being released and is tied up. For BestBuy to only keep telling me I will need to wait. This is outlandish, I have evidence showing the device is defective, The package was scanned, and I have a receipt showing I shipped it back, yet BestBuy will do nothing and every person I spoke too has been unprofessional and useless. I have asked to speak to a manager or supervisor multiple times, only to be told they will have one call. That has yet to happen. It has now been a month since I ordered the device, and still nothing has been done. SAVE YOURSELF THE HEADACHE AND DO NOT BUY FROM BESTBUY

Unbelievable. I bought a $100 headset in this store and then ran to catch a flight. The headset…read moredoes not work so I called the store - number doesnt work. I then tried to get a hold of Hudson/Dufry, yes the massive conglomerate, regarding a refund or exchange. They arent taking calls and no one has returned two separate emails over 4 weeks. What absolutely terrible experience and service.

Hi. I went on the phone with brook stone and I was on hold for 30 Minutes and then someone picked…read moreup and then I tracked my order and then they told me my order was canceled I was upset because it was a Christmas gift we have been waiting for so we were kinda upset. And I ordered it on the 10th of December and today is the 28th WOW They did not knowtify me

We love Roberto! He helped my sisters with their phone issues. Bonus he's a fellow California…read morenative!!

Amazing Staff! Abdul set me up with a smile and great customer service. I dropped my phone and he…read morewas able to fix it! The crew at this location and very nice and accommodating. Would highly recommend. Thanks! Linda