Terrible customer Service
After receiving a dress purchased for a Christmas party completely damaged, I was in disbelief the store would put an item for sale and ship a returning customer a burnet dress with 3 huge holes in front of it...$140 dollars thrown in trash...
One month later I receive the e-mail below... well, no thanks.... Will never purchase from this store again... watch out!!!
Hi there,
The item arrived in that condition and it is unfortunate that a returning customer like me is being treated unfairly... The $140 won't break my bank but will certainly break yours in the future. My review is posted.
You don't need me as a customer and I wish you prosperity...
Best Regards,
A former customer
Simone De Oliveira
On Thu, Jan 9, 2025 at 11:34AM Steps New York shoponline@stepsny.com wrote:
Dear Simone
We would like to inform you that we have received your return (Capri Maxi Dress)
We were unable to process the return as the item arrived in conditions that do not meet our return policy. We truly regret the inconvenience caused and want to let you know that the item is in our possession. If you would like it returned to you, we can send it back.
Please let us know how you would like to proceed.
Thank you for your understanding.
Best regards,
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