My family was visiting Orlando for a short road trip and we wandered around The Mall at Millenia for fun. We saw Chanel to the left of Neiman Marcus as we exited the store to the main area of the mall and noticed they had a short line to get in. (Without an appointment.) Because I was interested in buying a new pair of sunglasses, and wanted to visit the location after visiting two locations in SoCal, I stood in line for the next available clerk.
The line moved in a timely manner and they tried to match up people waiting in line with the next available clerk. I would say I waited about 12-15 minutes in line before security let us in and matched us with a clerk. The clerk was very welcoming and offered to let us look around and ask questions.
I went right to the sunglasses area and tried a couple of pairs on. He helped to look up a pair I had my eye on for while and we were able to locate a pair in the boutique for me to try on. While I did look at other options, I went with the pair I had been looking for and he pulled a brand new pair from the cabinets. We did look at some of the clothes and accessories in the store and the clerk shared some details and information about the collections and pieces. I was impressed by his knowledge and he seemed passionate about the brand and the attention to detail.
The glasses were packaged nicely in the Chanel bag with the ribbon and camellia. Service was pleasant and smooth throughout. read more