I came in for laser hair removal treatments. Natalie was my nurse. She was fabulous, had great…read morebedside manner and made me feel comfortable. I also had the pleasure of being helped by Emily and Gerbere (not completely sure how to spell that) out front. Both of them were helpful in getting me scheduled and thoroughly went over pricing options. Thanks for taking care of me, ladies!

Where's the Option for NO STAR ?!?!?!…read more My appointment was scheduled 1.5 months ago. and I was notified by LaserAway only approximately one hour before my scheduled appointment that it had been cancelled. This is extremely unacceptable and has caused me a significant loss of time and work. I had already made arrangements with my employer and specifically took time off from work in order to attend this appointment. I made these arrangements based on the appointment that LaserAway had confirmed with me. When I tried to contact the Burlingame location directly, no one answered the phone. I then contacted LaserAway's official customer service, but even the corporate customer service representative still had to try to connect me with the Burlingame location or simply told me to make another appointment. Don't be fooled by their online booking system. The booking process looks convenient and seamless, but once you have actually paid for your treatment, you cannot simply book an appointment online as you would expect. You still have to go through their staff and wait for them to handle the scheduling. What's especially frustrating is how smooth and fast the purchasing process is. When you are buying and paying for a treatment, everything moves incredibly quickly, and the whole process gives you the impression that there are plenty of people available to help you. But once they have your money, it's a completely different experience. The whole system feels like it is designed to make the purchasing process look efficient, while the actual appointment scheduling is handled much more slowly behind the scenes. In my experience, it seems that they simply do not have enough staff to handle their customers and appointments properly. They are very efficient when it comes to selling and collecting payment, but when it comes to actually providing the service and scheduling the treatment, you are left waiting. This is extremely frustrating, especially when customers have already paid and made arrangements around their appointments.

Van is awesome and I'll keep going to her. Always…read moreknowledgeable, kind and gentle, never pushy. I feel very comfortable and confident every visit.

I can't recommend Krystal enough as a dermal injector. I always get really nervous leading up to my…read moreappointments, but the moment I'm in her chair, she has a way of making the entire experience feel calm, seamless, and surprisingly comfortable. She uses a technique that significantly minimizes discomfort, and she's incredibly thorough in explaining every step of the process. I always leave knowing exactly what to expect, which makes a huge difference in easing my anxiety. Most importantly, she's honest, detail-oriented, and truly prioritizes natural-looking results. I trust her judgment completely with my face and always feel like I'm in very capable hands.

Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

Unfortunately, I had a very frustrating experience at SEV Laser…read more I was turned away from my Brazilian laser appointment because I had been using hydroquinone, even though I had stopped using it 24 hours beforehand. My nurse mentioned I had to wait 4 WEEKS to come in, which is ridiculous considering their machines are much less aggressive than LaserAway. I understand that certain products may require a waiting period before laser treatment, but my issue is that this information was not clearly communicated when I booked my appointment or presented in a specific enough way online. As a result, I drove to my appointment, dealt with parking and traffic in Burlingame, and ultimately lost the appointment. What made the situation even more frustrating was that I was never asked whether I had been using hydroquinone before my underarm appointment. My underarms were treated a few weeks earlier by a different nurse, and the entire treatment took less than two minutes--absurdly rushed compared to my experience at LaserAway. This made the policy feel inconsistent and dependent on the individual nurse rather than being based on a clearly communicated, standardized guideline. SEV's website says to avoid aggressive skin and body treatments for 2-4 weeks and to use gentle skincare, including avoiding retinoids, topical acne treatments, and chemical exfoliants for 1-2 weeks. However, there was no clear, specific information stating that hydroquinone required a 4-week discontinuation period. This should be much more clearly communicated to clients before they book or arrive for an appointment. I've also previously gone to LaserAway, and their pre-treatment instructions were much more specific regarding hydroquinone. I was told there that a 3-day period was sufficient. I understand different laser systems and providers can have different safety protocols, but when a requirement is significantly different, it should be clearly disclosed ahead of time so clients aren't surprised at their appointment. Unfortunately, the front desk experience wasn't particularly welcoming either. Between the lack of clear communication, inconsistent application of the policy, and the strict 5-minute late policy--which is especially frustrating given the traffic and parking situation in Burlingame--the overall experience was disappointing. SEV seriously needs to do a better job communicating its pre-treatment requirements. If hydroquinone requires a 4-week discontinuation period, that should be stated clearly and prominently BEFORE clients book or show up for an appointment. Clients should not have to find out at the last minute after taking the time to drive there, deal with traffic and parking, and potentially lose their appointment. The inconsistent way this policy was handled during my underarm and Brazilian appointments only added to my frustration. Between the lack of clear communication, inconsistent treatment, rushed service, and unfriendly front desk experience, this was an extremely disappointing experience and not the level of service I expected.

I had an amazing experience at this skincare and medical spa! The staff was professional, friendly,…read moreand very attentive throughout my visit. The facility is beautiful, clean, and welcoming, and I felt comfortable and well taken care of from start to finish. I'm very happy with the quality of the skincare and medical services. The team took the time to understand my needs and provided excellent care and personalized recommendations. I highly recommend this spa to anyone looking for professional, high-quality skincare and medical spa services. I will definitely be coming back!

I was able to book a same day appointment for a consultation and facial. The staff was very…read morefriendly, knowledgeable, and accommodating. I have my wedding in 13 days and they helped guide me on the best skin care path leading up to my special day. I highly recommend this place and will be coming back!

Services are so affordable. Sarah was new to me and she was so amazing! Patience, kind and made me…read morefeel so comfortable for my body laser. Can't wait to use my package of 6 the next serval months!

Pretty mad about the fact that I came in for half a syringe (~$350) of lip filler but got upsold on…read morea full syringe (~$700). However, after the nurse was finished ( which was also incredibly painful. Idk what numbing cream they use but it did nothing), i looked over at the syringe on the counter and realized she had barely even used half off it!! No explanation, nothing. I go to pay and they charge me for the full syringe, to which i tell the lady that rhe nurse did NOT in facet use a full syringe. The receptionist lady went to the room for a quick second, came back and said it's gonna be full price because its a full syringe. As in, the full syringe was opened, so regardless of the fact if she used the whole thing or only a quarter, you still pay full price. Such bs. Sad because I used to come here a lot before for other procedures

I have been coming to Burlingame shop in Medical Esthetics, It was OUTSTANDING…read more I was very impressed at the facility modern and clean. everyone there is so professional and nice. Always great work here- facials, Botox etc. Especially I lost 20 pounds to the Ozempic in 8 weeks. all fantastic. good and easy communication too. I felt comfortable and confident about their skills and my results. I will definitely come back. Good Job & Thank You!

Love this place! My friend raved about Oligio treatments and I see why.. immediate results and my…read moreskin is GLOWING! The therapist was super gentle and made sure I was comfy the whole time. Highly recommend for real skincare magic.

I have been there from long time for threading. I love the way very neat clean and peefect shape as…read morei wish.

Walked in for threading and waxing and left hair free and happy. Two of the women helped me for my…read moreneeds and did a nice job and were very friendly. Prices were average to the Bay Area. I didn't see a phone number to make an appointment so I think you just walk in. They are very fast so wait time shouldn't be too much of an issue.

I've been to a lot of waxing estheticians in the area and Katie is by far the best! I've been…read moreseeing her for over a year now for Brazilians and I always look forward to my next appointment. Katie is thorough, gentle, clean, and always does an incredible job. On top of that, I genuinely enjoy our chats and how she cares about her clients. It always feels like seeing an old friend! The wax process itself is quick and efficient, and about as painless and waxing can be. She curates the best vibes and is truly a master at her craft.

I got a bikini wax with Katie and she did an excellent job! I hadn't gotten waxed in so long so I…read morewas a bit worried it'd hurt but she used hard wax which was gentler on the skin. She was great and I felt comfortable. I'd definitely come back for the services too. High quality and a great price.

I have been going to Marlinda's for 30 years and the treatments and services have been consistently…read moreexcellent. Maddie is exceptional and gives a fabulous and relaxing facial. The atmosphere is calming and I walked out feeling very relaxed and refreshed

Great neck massage with facial, very relaxing and restful clean environment with a pleasant…read moreprofessional

Seeing Cindy RN my last few visits and I just totally adore her. She's very honest with what I need…read moreto address vs areas on my face I should leave alone. Her technique with giving Botox is also really great in a sense it's painless. I trusted her with my pre-wedding Botox, so that's saying a lot about how great she is.

I've been coming to Serenity for my aesthetic treatments, and after Dr. Lisa retired, I was a…read morelittle nervous about seeing someone new. I ended up booking with Nurse Trinh, and I'm so glad I did. Trinh was incredibly knowledgeable, thorough, and honest. I originally came in knowing I wanted Botox and filler, but she took the time to assess my entire face and explain what she recommended, where she recommended it, and why. I never felt rushed or pressured--by the end of the appointment, I completely trusted her judgment. We ended up doing a full-face treatment with Botox and filler, including my lips, and even immediately afterward I was so happy with the direction of the results. She really understands facial balance and how to enhance your features rather than just adding filler. I've already booked my two-week follow-up with her for my lips, and I only wish she worked more than Mondays and Wednesdays because I've officially found my new injector! If you're looking for someone who is knowledgeable, takes the time to evaluate your face, and makes you feel comfortable trusting her recommendations, I highly recommend Nurse Trinh.