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    Stephens Jewelers

    4.7 (13 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 1 month ago

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    Response rate

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    Services - Stephens Jewelers

    Jewelry cleaning

    Jewelry redesign

    Jewelry repair

    8 More Services

    Jewelry reshaping or resizing

    Jewelry restoration

    Jewelry stone setting

    Watch cleaning

    Watch overhaul

    Watch part repair

    Watch part replacement

    Watch seal testing

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    Reviews With Photos

    Laura M.

    Helping to pick out my best friend's engagement ring was such an easy process with Nancy and Stephen, and from the moment we met them, we knew they were the right choice! Nancy is honest, educational, and wants to get you what you want for the price you want to pay. Stephen is so hard working and creates these beautiful works of art. They were able to take a photo of an antique ring that we found online years ago and recreate it, modernize it, and make it that much more stunning! Did I mention they did it for $4,000 under budget?? And there's no tax in DE. And they finished it a week early. Stephen's is an easy choice. Hands down.

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    4 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Stephens is the only jeweler I trust! They are highly skilled, honest, and reliable. I wouldn't even think about going anywhere else!!

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    4 years ago

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    12 years ago

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    9 years ago

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    7 years ago

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    14 years ago

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    10 years ago

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    13 years ago

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    10 years ago

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    Review Highlights - Stephens Jewelers

    r. So along with Nancy, the owner, we looked in their catalog and I was able to point out exactly what I wante

    Mentioned in 4 reviews

    Read more highlights

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    A R  Morris Jewelers

    A R Morris Jewelers

    (10 reviews)

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    very nasty on the phone... won't be doing business there. Not a place that stands by "no order to…read moresmall". if you aren't spending the big bucks you'll feel you are wanted their time.

    Wow, what a turn for the worst and horrible experience. From saying we will never go anywhere else,…read moreto saying we WILL go anywhere else BUT this place. A small diamond on my wife's wedding band fell out after 2 years of owning it. Not a huge deal, it's whatever. We have had it for 2 years and it's small. Was willing to get it replaced. So she brought the ring in, and somebody took a look at it and said NOOO problem!!! we will replace the diamond for free, and we will ensure the setting isn't loose (turned out it was). So we got the ring back, and not even ONE WEEK LATER! the same diamond fell out while we were at a wedding overseas. One week. So my wife brought it back in to say wtf, you guys "fixed it" but then the same issue happened. You'd think we wouldn't have to pay for it, since they obviously didn't fix the setting. Turns out they want to charge us $100. Whatever. When my wife went to go back after another week of waiting for it to be fixed, they shut the door on her as they were closing and said sorry, everything's locked up. You're a mom and pop shop, not a chain jeweler. You'd think you'd put the customer first and just stay open another 5 minutes to help somebody else. Worst part of it all: the lady said "oh you should have called when it fell out! we probably would have replaced it for free" as she is swiping the credit card. WHAT?! We are telling you now!!! after THOUSANDS and thousands of dollars spent here, no way I am ever stepping foot in there again. For those reasons, I'm out.

    Luma Diamond - She Said YES!!!!!

    Luma Diamond

    (10 reviews)

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    **Updated review 2017: My wife and I decided to work with…read moreJean again for our wedding bands. Long story short, we reached out to Jean 8 months before our March 2017 wedding to place the order and it's now November 2017 (over a year since our order was placed and paid in full for) and our order went unfulfilled. Updating my review as I saw that Jean has restarted his business and I don't want anyone else to become victims of fraud and theft the way me and my wife were. **Previous review Working with Jean from Luma Diamond for my fiancé's engagement ring was a wonderful experience. I took my fiancé ring shopping at different places to find out two important things, the cut that she was most interested in and her ring size. Once I got a good idea of what she liked, I realized that I would need a custom touch. I described what I wanted to Jean and he put together an initial design with in my budget. A short time after he went to work finding the highest quality diamond possible. When we met in person, he narrowed down the choices to 3 quality diamonds. He explained to me the pros and cons of each one and he own recommendation. From doing my own research prior, my choice was in line with his so I chose the recommended diamond. After the diamond selection, he showed me the final graphic of how the ring would look, less the custom engraving that I requested. I was happy with the design so we moved forward. The whole process took about 3 months but it was well worth the wait. The diamond was blinding upon opening the box for the first time. I knew my fiancé would love it, and she did!

    I first met Jean years ago at a local community event that my Sorority was hosting. The custom…read morepieces were simply beautiful and elegant . It took me a while and in 2015 I purchased my beautiful diamond and pearl ivy necklace .. Which can actually be worn as a pendant too! I've received do many compliments on the piece ! Jean's customer service is exemplary . They say that imitation is the best form of flattery .. I beg to differ .. Get yourself the real thing.

    John Cattermole Custom Made Jewelry - Engagement ring

    John Cattermole Custom Made Jewelry

    (3 reviews)

    John designed a necklace with a bezel setting with my great-grandmother's diamond for me. After a…read morefew emails back and forth, I visited with him at his office in a downtown office building (plenty of parking on nearby Shipley Street, as well as a garage on Shipley right between 9th and 10th Streets) and spent about a half-hour reviewing the process and then designing the setting using his design software. Even though I visited John only a few days prior to the Thanksgiving holiday, he was able to accommodate my request for a quicker-than-usual turnaround. If I need any jewelry designed in the future, there's no question I'll consult with John first.

    Although satisfied with my earrings, John took longer than expected to complete the project. I have…read moreno issues with his craftsmanship as a Jeweler but I do have an issue with his poor customer relation skills. There are lots of other talented jewelry designers. What was most annoying was his lack of communication with me regarding a cost estimate and a timeline for turning plain diamond studs into drop earrings adorned with diamond chips. Despite repeated attempts to contact him via phone and email, he was not responsive. Nor was I impressed with his design software. I couldn't get a feel for how the earrings would look based on the designs he showed me on the computer. So I found pics of what I was looking for online and showed John the design I liked. Thankfully the earrings are lovely. But I doubt I will bring him my business again.

    Stephens Jewelers - jewelry - Updated May 2026

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