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Stephens & McRae Mechanical

5.0 (1 review)
Open • Open 24 hours

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6 months ago

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Air Contractors

Air Contractors

(3 reviews)

This is overdue. Just like everyone else I was greeted by a Jovial Mr. Ricky Qualls. He pulled out…read moreseveral instruments and educated me on the readings he was getting and in the end he sold me a capacitor for $300.00. Since I know capacitors only cost about $10.00 I asked twice, "Is the $300.00 with your labor?" Both times I was told "No." and explained he wasn't charging me for labor and couldn't leave me in 90 degree heat. I borrowed $150.00 to give him and agreed to pay the rest on the following Friday, Friday came and I contacted Mr. Qualls and explained the air was still not working. I was asked to keep the air on for a full 24 hours but to no avail. A couple more calls provided more advice to monitor the unit for a day and a week and report back. Bottom line is I have no air, no heat and no $375.00. Being left with this dilemma I decided to request a receipt for two reasons. My roommate at the time was responsible for 1/2 of all maintenance and refused to pay her 1/2 because the air conditioner wasn't working and there was no proof I had the unit services. The second reason is, surely a $300.00 part comes with a warranty and if it didn't fix the unit it must be faulty. I would have liked to replace the part to rule it out first before attempting to fix other parts. Mr. Qualls said the part came from a company that only sells to licensed contractors. So, I did some research. I have yet to find Mr. Qualls license or insurance information that he said he had. Not to mention his Business AIR CONTRACTORS LLC was administratively dissolved back in 2022 and he was arrested for burglary and possession of tools for the commision of a crime. Which is concerning since he has to come inside your house for the services he advertises. Mr. Qualls advised me to contact his wife for a receipt. Four requests later and still no receipt. Best advice to anyone reading this is, stay away from Thumbtack. Most complaints from the BBB and other sources show they come from the contractors who believe Thumbtack is ripping them off with fake leads. That type of company culture obviously trickles down to the customer.

Air Contractors is the best My AC wasn't working. I called and Haley and Ricky was at my home…read morewithin 30 minutes. Ricky was patient and very knowledgeable. He explained every step to make sure I understand. Very professional and reasonable. I would de recommend this company.

Stephens & McRae Mechanical - hvac - Updated November 2026

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