The gas company turned off the gas in my house in order to change out the meter. They inspected the…read morefurnace when they were lighting the pilot and noticed a small leak. I had to have the furnace repaired before the gas could be turned back on. I called Champion and they answered my call immediately and were out to do repair within a few hours. Excellent service!

Installed mini-split improperly resulting in over a thousand dollars in leak repair; removed…read moredownstairs filter causing thousands in coil damage; ignored multiple communications to make it right under warranty. Terribly handled and I don't usually do reviews, let along give a bad one, which tells you how abysmal this was.

Vining Heat & Air does a great job. Honest and fair prices…read more They try hard to help get you back in operation. They actually made the extra effort to fit us in their busy schedule the other day. I would recommend them to anyone and I will not use anyone else.

AC ran with a loud, rumbling noise. I contacted Michael Vining on Wed, 6/11. He had a service…read moreperson stop by the same day who advised we needed to replace the blower motor wheel. Michael called an hour or so later stating he would need to order the part for overnight shipping. He also suggested we replace the unit for $7500 because "they're not supposed to last 27 years." I declined and requested he order the part for repair. On Thursday, 6/12, I called Michael at which time he stated the order was submitted and should arrive between 10am-2pm that day. He, once again, attempted to upsell by telling me he was of the opinion a new unit should be ordered. Note: Only the blower motor wheel was diagnosed to be the issue. Less than $100 to replace! I did not hear from Michael further on Thursday. I contacted him on Friday, 6/13 and left a message for a status update on the repair. He called back hours later, stating the part did not arrive. That his deliveries run between 10am-2pm. I asked if he tracked the order and was told he did; the order showed as delivered but the actual delivery was not made. Michael did not offer to contact the delivery company or the supplier for clarification. Instead, he told me he would update me once he received it, hoping it would arrive on Friday. He stated it may not arrive until Saturday and if that was the case, he would let me know and send "one of my guys" over "right away" to finalize the repair. We did not hear from Michael further on Friday. I called him again Saturday (6/14) morning, leaving a message for a return call with status. He called hours later, leaving a message that the part was received but we would need to wait until Monday for the repair!!! Michael was well-informed during each call and voicemail left for him that I have a serious autoimmune disorder, to include a significant respiratory illness. Although this was shared with him, his tone and words during calls were dismissive in nature. It is doubtful the part was actually ordered on Wednesday. His primary goal was to upsell the replacement. When we talked on Thursday, he again emphasized the age of the furnace while ignoring the fact the furnace was fully operable, minus the blower motor wheel. I had a family member who specializes in HVAC (in another state) contact Michael. During the call, my relative was concerned the part was supposedly overnighted but not delivered. My relative offered to overnight it so Michael's guys could install it next-day. Michael was clearly offended as noticed in his tone. To tell a customer they will need to wait another 48+ hours for a repair shows lack of customer-focus and overall human decency. Either Michael did not order the part on Wednesday, the supplier was delayed in shipping the item and/or the delivery company was late in their scheduled delivery. Whatever the case, the customer should not bear the consequences of delay caused by another party. I returned Michael's call Saturday and left a message. I reiterated his assurance that if the part was received Saturday, he would have someone install it "right away." I expressed our home was 82* inside. I asked that he have someone repair the same day or some time on Sunday. I have not heard back from Michael. This is an absolute demonstration of failing to reflect the importance of customer satisfaction. The convenience of a weekend off should never outweigh the needs of a customer who has expressed dire need for A/C. As a business owner, it would help for Michael to establish a healthy balance between customer satisfaction and personal profit. The lack of honesty and integrity from Michael is hurtful and shameful. Earning the trust of the customer is key!

The highlight: $800 saved with 5-minutes of work--maybe 10-minutes at the most…read more The long story... We moved our washer and dryer from our main floor to our basement floor, converting a washing room to a pantry for additional storage and repurposing some unused space in the basement. Win, win! Wife is happy, and things are totally worth it! Well to my dismay, the 240VAC outlet that existed in the basement was no longer connected (the joys of having a house made in '81). Knowing that the ceiling is largely accessible, the outlet is still very intact, and remembering a discussion with an electrician a couple of years ago that, "Hey, there's an additional 240 breaker here, and we could reuse that for your new HVAC unit," I assumed the work wouldn't be too difficult to hook up the new wire. But this discovery of an unfunctioning receptacle is on a Sunday. And I'm starting to feel congested because of sinuses. And I have to fly to California on Monday. And I still have to work out the presentation details before Monday, so I don't really have any more time on Sunday. So I say, "Let's call an electrician. Once they come out and give an estimate, if it's any less than $300, it's reasonable, and you should give them the thumbs up. They can just do the work while they're here." My reasoning: Time to drive to the house and do the work: $150. Maybe having to run a new wire all of like 25' - $100. Total: $250 + some buffer = $300. And whatever, the issue will be handled. We call Noor Electrical Services, which Google says is local, and the guy is SUPER responsive--answers on a Sunday, friendly guy, and he says he can come out on Wednesday. Awesome! Fast forward: I fly out to Cali. Wednesday comes; guy comes out; and I get a text that the work order is ready. They even emailed me a work order that linked to my specific job -- how awesome of technology is that! I quickly look at the work order--excited by the use of technology and these guys' professionalism--but then I see the quote for $849.16, "NM B 240V Circuit, First 50 Feet". To say I chuckled was an understatement. I immediately declined the work order, expecting some reply if it was declined but unable to step out of the presentation in front of numerous agents. Travel ends; I return home, open the panel, remove the dead front, and I see the previously ran wires. I flip the breaker, disconnect the run that is no longer being used, connect the old run, and flip the breaker back on. Voila! Power. If you are a professional that is good at what you do, you should get paid for your worth. However, if it doesn't occur that you should open the dead front and see if the wires are already ran, maybe ring them out ahead of time if you're unsure, you're not worth an expensive quote. Similarly, if you know what you're doing, and you know that the work is going to be 10-minutes of work because you did look behind the dead front... Why wouldn't you quote that work, get paid, and save yourself a trip back out to the site? Pictures of the panel and panel schedule, description that the wires may already be ran--these are things I provided ahead of leaving just to be as transparent as possible. At the end of the day, knowledge can clearly save you a lot of money, and I hope that I can find a local electrician that's worth their salt so that when I don't feel like doing the work myself and have the cash to spend, I can pay someone what they're worth. I see the other reviews; I know how friendly the guys were, and maybe this was a one-off, but in retrospect, this one fell flat and was disappointing. I would give 1 star, but the responsiveness and technology were awesome. I can't give more than two stars because the communication fell down at the end, and the quote is unreal.

So professional, so efficient and so kind!…read more On Friday night, a short blew out a receptacle, which took out about half the power in our house--very serious, since we work from home. Because of the smoke, we called the fire department; they advised us to call an electrician. We called a big name that night and never heard back. Saturday morning, I called Noor because of its high rating and promise of 24/7 coverage. They took the order, sent out Mohammed, who gave us a quote. He didn't try to upsell--in fact, he described the cheapest option first. Sunday night, he made the repairs. We will definitely be using them again!

The electrician that was sent out to our home to provide us with a quote for a Ford Electric Car…read morecharger installation was about as slimy as a person can be. He immediately started to criticize our home, said that he, "Could tell that it was old." His definition of old must be less than 15 years because it's barely seen more than a decade so far. He also told us that because we lived in a townhome, it was more complicated because it wasn't like a "real" home. Meanwhile, I'm pointing to the garage wall that is shared by the electrical panel itself with room for two extra breakers. You can't get much more straightforward than that. He began telling us that it wouldn't be approved by the county inspector unless we started buying extra equipment beyond what the charger and installation covered. So we start asking questions about price according to what he though the correct solution was. He assured us that he had personally done over 2,500 installations of these charger units, but that he was absolutely forbidden to talk to us about price. I asked him why would his company be ashamed of their own pricing? His reply was that it wasn't Capital City Electrical Services that insisted on them not mentioning anything about cost, it was QMerit that forbid them from talking about it. It did not take much effort to find out that QMerit has bought out Capital City Electrical Services, and are therefore the exact same company now. He insisted that installation doesn't cover having to cut into the sheet rock at all. Just in case anyone is unaware, you have to cut into the sheet rock somewhere if you're going to install a new 240 line. The electrician began telling us what our options were. I asked him what the difference was, he replied, "Cost. The money is the difference." When I asked him how much different is the money he replied, "I can't tell you that." I informed the guy that if he didn't have enough experience installing these units to provide me with a ballpark idea of what the cost difference was between my options, then I wouldn't be able to tell him what I wanted. Somebody was going to have to budge and talk about the price of our options. He insisted that he would love to, but that QMerit insists that they can't discuss price until after they plug in what they're going to do. We will be getting multiple bids on this project now even though Ford claims to provide "free" installation through QMerit because we no longer have any trust in QMerit to be honest and transparent with us about their pricing or even open and honest about Capital City Electrical Services being owned by them. If they are willing to lie to a homeowner's face about QMerit and Capital City Electrical Services being completely separate companies, how can you trust anything else they say? If their electricians are trained to try to poke holes at your home by making ridiculous claims about its age in order to prepare you for costs well beyond what was promised, how can you trust that they place any value on integrity or even just basic decency?

They did an outstanding job installed my 240v level 2 charger for my electric vehicle. The city…read moreinspector said it's the best installation he had seen and they did world class reliable work.