I had an upper blepharoplasty performed by Dr. Justo about 4 months ago. Immediately after the…read moreprocedure, I could see that the incision above my left eyelid was visibly higher than the incision on my right eyelid, causing my left eyelid to appear larger than my right eyelid.
At my one-week appointment, Dr. Justo's assistant, Mandi, removed my stitches. I was hoping to speak with Dr. Justo at that time to show him my concerns, such as the uneven incisions and the way my incisions were stitched up, which caused "lumpy, bumpy" scarring, as one his assistants called it. I asked Mandi if I had a follow up appointment with Dr. Justo, and she said "just if one is needed."
After waiting for weeks for the swelling to go down (in hopes that with time, the incisions may line up more evenly, and that I would be able to see more of my right eyelid), I finally called Mandi to inquire about a follow up appointment to address my concerns. Mandi asked me to email her a picture, which I immediately did. She called me shortly thereafter stating that my left eyelid was definitely still swollen and to give the swelling at least 2 months before following up.
After 2 months had passed and my eyelid incisions were still not even, and my left eyelid looked bigger than my right eyelid, I emailed another picture to Mandi who called me right away ready to schedule a second surgery. I let Mandi know that I first wanted to meet with Dr. Justo to discuss my concerns and to see what my options are before scheduling another surgery. She also let me know that I would have to pay a facility fee for the surgery. I told her that I shouldn't have to pay a fee for something that was not my fault. She then said there is always a facility fee, and then scheduled a follow up appointment with Dr. Justo.
At my appointment with Dr. Justo, I first met with Dr. Justo's assistant who asked me what my concerns were. I asked her if she saw the picture that I sent, and she said probably, and again asked me what my concerns were. I showed her the uneven scarring, and then the lumps and bumps around the incisions, and stated that I wasn't sure if the stitches still needed to dissolve. She abruptly said, "They are not dissolvable stitches! Didn't you get the paper with instructions after your stitches were removed?" I told her no, and let her know that I was trying to determine whether the stitches were dissolvable as I could still feel them behind the bumps in my incisions. She told me that I should have been putting hydrocortisone on the lumps and bumps and to do so. She then took pictures of my eyes and then left the room. She returned to the room with Dr. Justo who handed me my before and after pictures, which included the picture she just took. Dr. Justo pulled himself right up to me closely on his stool and asked me what seemed to be the problem. I closed my eyes and started to explain that the incision on my left eyelid was higher than on my right eyelid, and I was abruptly cut off with him stating that he "respectfully disagrees". I again started trying to explain to him what I was seeing, and was cut off again with him again stating that he "respectfully disagrees". He then showed me the pictures and said that my eyes looked vibrant and that he would use my picture to advertise. I asked him if he looked at the pictures that I had sent, and he said he probably did but that didn't matter because he was looking at my eyes right now. I then tried to continue to explain, but was cut off stating that he wouldn't remove anymore skin from my right eye as it would only cause more problems. I let him know that I didn't want to have another surgery if that wouldn't help and just wanted to let him see what happened and to see what my options were. He gave me a large smile, shook my hand and left the room. Very passive aggressive and not willing to listen to patient concerns. After my experience, I would not refer anyone to Dr. Justo.
