My experience with Restore Health & Pain Treatment Group was extremely disappointing…read more
My PCP originally referred me for documented hip and SI-joint pain, but Restore denied that referral and required one from orthopedics, delaying care. At my first appointment, I arrived an hour early, completed intake and urine screening, and participated in range-of-motion testing that significantly worsened my pain.
I was then sent home for approximately two weeks without an individualized interim treatment plan. I was not demanding opioids or any specific medication. I was already taking prescription meloxicam with inadequate relief and was asking for any reasonable non-opioid, non-drug, or symptom-management option.
After I raised concerns, Director Christian Garrido called and said my referrals lacked adequate information, even though Restore had accepted the referral, reviewed my X-rays, examined me, and documented confirmed diagnoses, reduced movement due to pain, pain up to 9/10, and severe interference with daily activities.
A staff member later told me Restore would not respond to my written portal message and that I needed an ROI to obtain my own records. She repeatedly interrupted me, refused to let me speak with the director, and ended the call after my phone audibly announced that recording had begun.
Restore then canceled my future appointment and sent my PCP a notice accusing me of "aggressive communication" and violating recording law. I strongly dispute that characterization. I did not threaten, insult, or abuse anyone. Restore's own clinical note describes me as pleasant and cooperative.
My records also show that my initial urine screen was negative, yet an extensive additional toxicology panel was ordered after Restore had decided to discontinue my care. I am verifying with my insurer whether any related claims were submitted.
My PCP has now had to reroute my referral and provide interim medication. Based on my experience, Restore's communication, transparency, documentation, and treatment of patient concerns were unacceptable.