I have rented here many times. They have had good customer service when it was grand rental and decent equipment. I rented a push mower this morning and returned it within a half hour. The blade was dull, not full of gas and height was unadjustable. Told them it just could not do the job. Asked them to prorate the 4 hours and let me pay for an hour and the answer was an emphatic no. I guess customer service isn't a concern anymore. read more

I have rented skid loaders, mini-excavators, and dump trailers from Stellar Rentals. The owners have always been kind, knowledgeable, and helpful. The equipment has always been top notch. The only reason I did not rate them a five star is because the hired help isn't always the best. They sometimes do not have a quality attitude and are not always customer service minded (but remember - good help is hard to find). read more

Rented a bobcat two week ends good service got it on Saturday morning and return it Monday morning paid for a one day Rental cause there closed on Sunday extra time to get the work done that I needed done read more

Poor customer service. Rented a trailer and it started having issues with one of the wheels locking up. I called to let them know it was having issues and did they want me to drive it back. There mechanic stated it must be a problem with my truck because it's not the trailer. New truck, one wheel locking up throwing axle grease from the heat. Unplugged it and drove it back. Won't go back!!! read more

I reserved some equipment a month ago with a deposit. Two days before I was to pick it up, I got a call from Stellar telling me that the person currently renting the equipment "still needed it" and so they had to cancel my rental, or I could "pick another day". I explained that, no I could not pick another day, I needed it specifically for this weekend and that's why I reserved it a month in advance. Again I was told, "well, he be havin' it for 2 months and he still needs it". But I need it, that's why I reserved it a month in advance. "Well, I'm sorry. You can pick another day." The manager's excuse was "it happens in this industry, and that's just how it is." Um, no. That's not how it is "in this industry", nor is that how professionals should do business. The dude should have been made to bring it back as it was RESERVED by another customer. Not my problem he miss calculated his job time frame. While she did find another company who had the equipment I needed, it wasn't until the next day. What if nothing was available? I had already spent two hours finding the equipment I needed after they dropped the ball. We have a project that must be done and I planned far enough in advance, like a professional should do. I would never recommend this company. Horrible business practices. She was blatantly unapologetic and I got the impression she felt I should be grateful she last second found another place that had the equipment. Maybe your employee should have started off with that option yesterday instead leaving me hanging. read more

I've only rented from here a couple of times, but I can tell that the owners really care about their business and the people who rent from them. They also have wedding/party rentals, as well as storage units. This place is definitely the best rental spot in town! read more

Stellar Rental Burleson is my primary equipment partner. I say this because their equipment is mechanically sound AND most of all, because owners Annette and Paul have made it their business to know my business. There are times Paul comes out and visits the job site. (he's even pitched-in to help in a pinch!!) I am aware I can rent anywhere, but the level of customer care Stellar shows Mainstay Farm is an appreciated Added Value. Five Stars! read more

this place is a complete joke! Most unprofessional staff that have zero knowledge on any of there equipment. Do not waste your time!