I looked online and saw that STELLAR had four five-star reviews; it didn't occur to me to look at the fact that many of those reviewers had written ONE review for YELP, including the ones that YELP doesn't recommend reading.
Other good things: Dave got back to me re: availability within an hour of my request for movers, which was June 8th. On the day of the move, the movers Justin and Greg were mannerly and polite.
I moved out of a condo where I had resided for two years. I discovered, during the move, that STELLAR movers had smashed a hole in the wall behind the entrance door to my former apartment. When I told Dave, who was in charge, he replied that the building should have stoppers behind the door. To quote him, "It's partially our fault, but 99.9% of apartment buildings in Philadelphia have stoppers behind their doors."
In other words, it was the building's fault that Dave and his team smashed a hole in the wall.
My mother happened to be there helping with final packing and pointed out that the movers who had moved furniture in two years prior hadn't smashed a hole in the wall. In addition, the Stellar team had placed keys in between the door to keep it propped open; they were aware there wasn't a stopper.
What shocked me was the lack of contrition. Dave was annoyed with my concern - not apologetic. I said, "I understand accidents happen," but I still had difficulty with his apathetic attitude.
He said they could knock a few dollars off the bill; specifically, $25. Or his partner, Troy, could spackle drywall on it if he was available later. "I'm a mover, not a carpenter," Dave said. I understood that he had a job to do in moving; my concern was how much money was going to be taken from my security deposit and he simply didn't care.
That night he and his friend did return to the apartment and spackle the wall. I don't know if it's acceptable to my previous landlord and what she will deduct from my security deposit, but I want the record to show that Dave went back to fix it.
I needed a bed disassembled and sent the directions for this the night before the move (in addition to having a hard copy of the directions there). Dave was having difficulty with a stripped screw - understandable - and another part of the bed that the original assemblers had put together. This, fortunately for him, wasn't a problem when it came to reassembling because the headboard couldn't be moved into the bedroom door of my new house. The other piece of furniture disassembled was an IKEA dining table.
There were times during the moving-out process that the movers were nowhere to be seen for up to 15-20 minutes. Perhaps they were arranging and rearranging boxes in the truck.
When it came time to move from area code 19106 (Penn's Landing) to 19127 (Manayunk), the movers took 90 minutes to get here. The street on which I live can be hard to find and I saw the moving truck driving across the street from the railroad tracks - circling around the neighborhood! (that's more money on the clock! I was told - and agreed to, as I was desperate on June 8th to get movers - that 20 minutes on the clock and $15 in fuel would be added to the move because my move was "not within Philadelphia city limits" - as if Manayunk is in the suburbs?) - twice. Finally, Dave called and said he couldn't find the street. I had written in an email to go left on "the hill going up Main Street" though, as Dave told me, "you probably meant Ridge Avenue" (he was right about that) and they couldn't find the street or its sign to turn in (it's clearly labeled across from a train station - again, no apology for taking over an hour and no money deducted from the bill).
At the end of it all, a two-bedroom apartment moved from the above zip codes to a small two-bedroom house cost $855. They did not reassemble the furniture because (a) they could not get the headboard into the bedroom and (b) the 90 minutes it took them to travel 8.9 miles cost so much that I did not want to spend one more minute or dollar. I was shocked at how long it had taken. I was also taken aback that Dave didn't deduct an hour - $120 - for the time they wasted riding around Manayunk.
Stellar Movers likes to tell people what they should do. They definitely lack humility and manners. I expect to have a response to this review telling me what I did wrong, but I have been completely accurate and given props where deserved.
I hope that this review prevents other people from choosing their company. I did it because I was duped into thinking they were good based upon reviews - again, all written in May of 2015 - on YELP. I was also desperate because this was a last minute move for me.
My thoughts are that if you're working with the public, especially during a stressful time in their lives, be polite.
And you "should" plan out your travel routes better, in addition to familiarizing yourself with the furniture you'll be working. read more