Stellar Collectibles is one of the worst collectibles shops I have ever visited. It's not hard to find being off of U.S. 30 with a digital sign out front, but you have to enter directly from the highway and not from Emigs Mill Rd as that entrance is blocked. There is some parking in front of the shop, and it has extremely limited hours, being open only two days a week.
When you walk in, as my friends and I did, this place looks like it has promise as there's a little bit of everything, everywhere. There were some rare collectables that caught our attention. Where everything goes downhill is somewhere between 65-75 percent of the shop is not actually for sale. Only items clearly marked and in the counters are for sale. If it's in a box on the actual floor, it's not for sale. If it's on the counter...it's not for sale. If it's over on this side of the shop...not for sale. If it's in a comics longbox that has a clearly marked price of $1, sitting on the counter...that's 100% not for sale, because they bought it for shop to sell but didn't take the price out of the box.
For a shop like this work, of which I've been to several, you need either a clerk who is prepared to give a price on the spot or have all items priced as marked. The items just can't be lying around. Almost every word out of the clerk's mouth during our visit was "That's not for sale." To be blunt, I feel the young man who was the clerk didn't want to be there that day. He had an attitude wrong for this type of work and needs to be retrained or replaced. After the comic longbox situation above, I had to with a mildly frustrated tone in my voice ask "What's actually for sale?" We left shortly after because this place was a waste of our time.
How does Stellar Collectibles fix their shop?
1. Close for a month and totally reorganize the shop.
2. Take all unpriced items off the sales floor and either put them in the backroom or in a sectioned off part of the shop. Get pipe and drape if necessary. This will also help anyone with mobility issues because currently, the shop is probably not handicap accessible.
3. Retrain or replace the clerk with someone who wants to be there.
Stellar Collectibles is one of the worst collectibles shops I've ever visited and one of my most frustrating experiences in a long time. What a disappointment. read more