Michael responded to my request for information within 10 minutes and we scheduled an appointment…read more He was on time, so professional and friendly, and had my dishwasher up and running within an hour! I highly recommend JM Services and Repairs, and will call them back for any future repair needs.

Michael robbed me $95 after ripping my broken washer lock apart and leaving my washing machine…read moreunable to use. He charge me $50 extra 5 minutes into waiting for someone to come to the door. Which was a rip of but I agreed to pay. After finally getting in my house, he checked and charged me 150 with an extra $5 which j also paid. Now today I told him to push the appointment back 30 minutes he disagree so I got home 10 minutes prior and waited. He texted me good luck and refunded me 55 for the wait fee. This is hilarious robbery shame on you.

I wrote them a check when they came out 9/16/2024 to order a replacement display for my…read morerefrigerator. I have had to call them several times to get updates only to find they can't get the display after all. They have given me promises during 10 phone calls and 5 messages that they'll refund what I paid them to get it ordered. It's now December 3, 2024 and they told me they sent a money order which I never got. It. I'll go through the court to get my money back now.

They never called, only texted. We had an appointment for 5:00pm but they never showed y. I called…read morethem at 7:00pm and they said they were finishing up a job and were on their way. I asked why they never called to let me know. I got off work early to be home for them and they tell me at 7:00pm that they are on their way. This is unacceptable. They had no respect for me or my time. They don't have the courtesy to just let someone know they're going to be late. They have also not called since then to try to reschedule. I will not do business with people that have such poor character. I will hire someone else.

Todd did an awesome job working on my washer. He is a very kind and professional person. Would…read moreabsolutely recommend.

The job of repairing 6 yr old refrigerator was left half done!…read moreNever use them again! Called about it; response was 'go read your manual'

The customer service in this store requires some training from Sears. If you shop here do not…read moreexpect the great customer service you find in the big Sears stores, it will not happen. If you decide to buy big ticket items make the trip to a larger Sears as you will receive the customer service you are entitled to as a paying customer. This home store is lacking in all respect. Please read all filtered reviews. I posted a review one day and the next day it was gone. My review didn't even make the filtered reviews, it disappeared all together. I don't know how they are able to remove a negative review and only leave a positive review. As you see after four years there is not one positive review. That should tell you something about this home store. Stay away!!!

My mom needed a new fridge, I took her to Lowe's where we go for everything and had already picked…read moreout a fridge. Her old fridge was a Kenmore so she wanted to go to Sears. I was just taking her there to confirm what we had already picked out. Boy, was I wrong!! The sales guy at this store is awesome, he listened to what she wanted/needed and hooked us up. I was shocked the price, level of customer service. Sears had fallen off my radar, just did Lowe's b/c it was easy, not anymore. Future appliance purchases we are heading to Sears. The delivery, set up, take away had not happened yet. But I can tell you the purchase was very smooth.

Sold us a broken was machine took it back because a couple days later because of holiday . They…read moresaid it was not broke when sold it. Would not stand by item like he said he would says it could be broken there place or ours

From the owner: Phillips Appliance & Parts Company has been servinread more

Needed to purchase some white chase lounges that my client saw on the Lowe's website. Local store…read morein Greenwood, SC had 4 of them in stock. 2 of them were dirty, scratched and damaged. After review and discussion with Zaire at the service/return desk it was determined that it may be best to purchase all 4 in stock in the store as no further chairs were coming from the Lowe's distribution center. Zaire explained the return policy for items purchased online that were also in stock at the store and also on discount. The website price was higher than the local store price because inventory reduction was in progress. Of course, my client needed 4 chairs and 2 of the 4 at the local store were damaged. In less than 24 hours a price was available for the chairs in stock and my client was able to use the 4 chairs even though there was some damage. Zaire was able to resolve issues for me, my client and get the last 4 chairs gone from the Lowe's inventory. She and I discussed the issue twice on two different days as I had to relay information back to my client. she was always professional and attentive to my questions and able to explain how the policy worked for Lowe's. While in the store I was able to observe her interaction with other employees, answer the phone and talk with superior manager to get solutions approved. She was very impressive and if Lowe's gets to keep her she will go far. She truly is a star at my local Lowe's in Greenwood, SC and I hope that they keep her. She has a clue (which is not typical at my Lowes). Keep up the good work. I requested her photo. She is a star!

This Greenwood Lowe's is well laid out! Clean store and staff is very helpful! Easy 4 Stars !!read more