Joe was very accommodating in doing the "repairs" I wanted before finalizing the deal…read more I believe he's an honest guy and would certainly check out his inventory nest time I need a used vehicle.

We purchased a Chevy Traverse recently from Bravo Auto Sales for our daughter. Joe was phenomenal…read moreright from the start. He opened on his day off so we could test drive the car. He worked with us and was very patient with our financing decisions. He helped us every step of the way. When we took possession of the car there were a few hiccups with it and he personally came and got it, fixed what was wrong and even went above and beyond and did additional upgrades and delivered to our daughter. We couldn't be happier with the car and the service. I would highly recommend him for your next auto purchase.

Second purchase from Mastrovito in about a year, fantastic experience both times…read more The dealership is busy - unlike any other I've been to - there's people buzzing about everywhere and they're all on a mission. I highly recommend making an appointment -it will make things go much smoother and more efficient. The sales people are all friendly, well schooled and what's really impressive is how they help each other out to keep things going. One last and very important distinction that this dealership has versus the competition is the owner's commitment to giving back to the community. They're constantly supporting local causes and the whole dealership takes part. Give them a shot - see the difference.

I took my car into Mastrovito's for a recall a couple of weeks ago. They called me and told me that…read moremy car was unsafe to drive due to my rear brakes and rotors being completely shot. They wanted to charge me $1000 to fix them. When I told them that was too much money for rear brakes, they called me back and dropped the the price to $763. Still too much so I told them no and I would have my Uncle look at them. My car is currently in Poland at a family business and they just called to tell my rear brakes and rotors are completely fine nothing wrong with them!! I am beyond disappointed in Mastrovito! They were looking to make money off me. I can't imagine what they do to older customers and women. How many times have they tried to rip someone off. They are wonderful by giving back to the community, just don't trust them when you take your car in for a recall. Btw the cost to replace both would have been $300 if needed. Big difference!!! They should be ashamed of themselves!

I highly recommend Mark Eddy at the Utica location! He is the sales manager and made the experience…read morea great one. He made me feel very comfortable during the whole process.

I highly recommend this dealership. I bought a used truck from them, and because I live in another…read morestate they shipped the truck to me and picked up my car that I was using as a trade. Extremely easy to work with, and Joe (the salesperson) was very responsive and helpful throughout the entire process. I can't say enough good things about my entire experience, and I would definitely buy from them again.

Went and had my wife's SUV and my pickup detailed.. they did an awesome job ! Looks great... I…read moreshould have taken pictures ... but I didn't

From the owner: Customer Service We don't want you as just a onetime sale…read morewith a bad experience, we want you as our customer for life. Our motto is We want a customer not just a sale. We also specialize in vehicle detailing. Our detail team has a total of over 20 years experience in the detailing business.

Purchmase process was great. Service after the sale has been pathetic. Service department doesn't…read moreanswer the phone. Promised warranty repair has not occurred. 80 days and counting. Can't get a response as to when the work w I'll ll be completed.

Update: after the complaint was posted, I spoke to the service manager. She was very nice on the…read morephone and seemed to be genuine, but I was wrong. she statedto me that the mechanic was working on another car and my car was next. we talked around April 22nd, she told me she would call me and update me as my paperwork was on her desk. She told me if no issues my car would go in the shop on April 29th and I should get back on May 1st. No call on Friday and still no call on Monday. communication sucks at Kia. I should not have to keep calling to get update, they dont value customer service! Last review is below, which i shared with her on the phone as well. I purchased a vehicle from another dealer. The vehicle was a Kia Telluride, it was dropped off to the service department at Kia destination on Feb. 4th 2026. I have been working with a gentleman Jeremy in the service department, I spoke to him almost every week (since dropping car off) he would tell me one of the parts was still on back order for 2 months. Sometimes when he was not sure of the update on the car he would say he would call me back and yet he would not, so I would call him if I did not hear from him in a few days. I never got an update unless I call. I was in need of my car back as I work and for a service department to have a car this long is ridiculous. When he was off or on vacation no one else would answer question or give an update, i was told I had to talk tk him. Finally, I called him 2 weeks ago and he let me know the part came in. He explained that he only has one mechanic that is certified to put in the part and there was a different client ahead of me. He stated if everything went good with the client ahead of me that my vehicle should be done by 4/17/26. I called him on 4/20/26 as I had not heard anything once again. He stated that there were now a couple of clients ahead of me now, I stated you said one client was ahead of me a couple weeks ago and I should of got it back by 4/17/26. He repeated to me on this phone call that, couple people were ahead of me and that they will call when it is done. He gave my the impression that I was bothering him by call all the time (about once a week). I am a mother of 6 children that have to be a lot of places, I purchased a car to be able to do that with a peace of mind. I am also trying to fix my credit and this is hard to do when I have to pay for a vehicle I cant use.

Senad was wonderful. He welcomed my mom and I in and really took the time to let us know about…read moredifferent cars. He handled everything quickly and efficiently.

Do not buy a car here - they sell lemons and then don't help you with them. Don't take your car for…read morerepairs here, for anything difficult they just call up Honda, order parts, and wait, and wait, and wait. They will keep your car for 6+ weeks, and tell you the loaner car can't go out of state. All in all just pick a different dealership. Or, given the problems with Honda and this fucking lemon of a brand new Pilot, just pick a different company.

We brought a car there as it would not start. It went from that to needing a 500 dollar radiator…read morereplacement. We pick the car up something drops from underneath... Car dies. Oh yea... The frame is rotted. They had the car all apart up on a lift... Any good mechanic would have seen the frame and told consumer its not worth fixing. We were taken for sure!! Merry Christmas to us!!

Was looking for a car for my grandson got ahold of Jeff because I've know him and his wife for…read moreyears about what I was looking for in October. Within a week they had something. My grandson test drove it fell in love with it. Jeff went over the car so there were no issues and in a week he had his car. I've been in the car business a long time best experience I've had. i bought snow tires through them too and they installed them too. Just great people to do business with.

I called because I was broke down at 7 pm Friday the 13 th at Fast trac ,, A random man tried to…read morehelp but didn't have the right tool ,, but ironically had a flat just before he stopped to get gas and gave me Sherri and Jeff's number .. Sherri was very happy to help and pass me along to Jeff ,, They both treated me like I knew what I was talking about and not " just a female " Jeff asked me to explain a little and then came right out ,, listened to me some more and did just as I said I was sure was wrong !! What an awesome feeling to be heard and not looked at like I'm stupid !!!! REMEMBER 7pm on a Friday night !!!!! I asked how much I owe him ,, he said NOTHING !!! We gave him money anyway and to be sure .... We ARE making an appointment Monday to have it fixed the right way !!!!! Great feeling knowing there are still honest good hearted people out there !!!! Kudō's to Sherri and Jeff !!! You saved me !!