Second purchase from Mastrovito in about a year, fantastic experience both times…read more The dealership is busy - unlike any other I've been to - there's people buzzing about everywhere and they're all on a mission. I highly recommend making an appointment -it will make things go much smoother and more efficient. The sales people are all friendly, well schooled and what's really impressive is how they help each other out to keep things going. One last and very important distinction that this dealership has versus the competition is the owner's commitment to giving back to the community. They're constantly supporting local causes and the whole dealership takes part. Give them a shot - see the difference.

I took my car into Mastrovito's for a recall a couple of weeks ago. They called me and told me that…read moremy car was unsafe to drive due to my rear brakes and rotors being completely shot. They wanted to charge me $1000 to fix them. When I told them that was too much money for rear brakes, they called me back and dropped the the price to $763. Still too much so I told them no and I would have my Uncle look at them. My car is currently in Poland at a family business and they just called to tell my rear brakes and rotors are completely fine nothing wrong with them!! I am beyond disappointed in Mastrovito! They were looking to make money off me. I can't imagine what they do to older customers and women. How many times have they tried to rip someone off. They are wonderful by giving back to the community, just don't trust them when you take your car in for a recall. Btw the cost to replace both would have been $300 if needed. Big difference!!! They should be ashamed of themselves!

We contacted Leadcar to get service records on a car that we purchased from a family member. They…read moretold us they would not speak with us about the service history without in person proof of ownership of the vehicle. Fair enough. We live out of town, so made arrangements to come in on a weekday with photo ID to get the records. We were then told that the car registration matching the photo id wasn't enough proof of ownership, we needed to bring the actual TITLE in with us. Car dealers have direct access to DMV records. They could have looked up the registration by entering the license plate number (though we had the paper with us) and would have seen the same names. All we wanted to know was if the timing belt had been changed, HIPPA laws are not applicable to cars. We had proof of ownership, (the same proof of ownership required by law enforcement to release a car to someone.) We can not check with the previous owner, as my father passed away last year and we have been unsuccessful in locating his records. We were not looking for anything "above and beyond" just a simple yes or no answer, so we didn't needlessly repeat an expensive service.

Do not buy a car here - they sell lemons and then don't help you with them. Don't take your car for…read morerepairs here, for anything difficult they just call up Honda, order parts, and wait, and wait, and wait. They will keep your car for 6+ weeks, and tell you the loaner car can't go out of state. All in all just pick a different dealership. Or, given the problems with Honda and this fucking lemon of a brand new Pilot, just pick a different company.

I was looking for a Honda CR-V Hybrid with low mileage, at an affordable price and found it at…read moreCARite of Yorkville! I live in Evans Mills, NY, which is over an hour away. I called to see if their Honda CR-V Hybrid was still available and it was. They, Stephen, worked with me, since they were not just around the corner from me. So, I could come down to view, test drive, and decide if I like the car. CARite is a really good dealership to deal with and I will look to them first when my Honda CR-V Hybrid gets too old to drive! Thanks, CARite, Stephen, I'm really enjoying my Honda CR-V Hybrid, with getting over 38 MPG!!!

I highly recommend Mark Eddy at the Utica location! He is the sales manager and made the experience…read morea great one. He made me feel very comfortable during the whole process.

Great service tons of vehicle options, with competitive pricing and a bunch of financing options to…read morefit the needs of anyone! would recommend

Horrible sales team and very horrible service. Caliper was seized on vehicle when I drove it off…read morethe lot at purchase. Had to turn around and have them "fix" it. Not a year have I had truck it's been at shop for two months and they still don't have the brakes fixed. Other "repairs" failed that they blamed on faulty parts but it's the faulty technicians that are not mechanics and only know how to make videos of your vehicle not repair it. DO NOT GO HERE EVER

The sales staff seemed to be comprised of rude personalities with snarky comments. We were…read moreconsidering trading our vehicle in, but were treated poorly. They proceeded to leave us in the lot for almost an hour thinking they would return. If you would like to be treated with the respect that all people deserve do not choose to purchase your vehicle from the sales staff at Carbone Nissan. We will never return to deal with the sales staff or their manager. They exude a level of arrogance and bias that they seem to believe is acceptable behavior for retail sales. Alternately, the service side is good people. That side cares more about customer satisfaction than the sales staff. This is the only reason why Carbone Nissan receives two stars. We will not be calling your corporate office to complain. This was suggested to previous reviewers, and yet your company continues to have these types of issues. We would rather the people know directly. If you decide that this is an issue, then please inform your corporate office.

I have been driving my new Pathfinder for a month now, and still do not have a loan on the vehicle…read more I called twice, had my bank call twice and finally when my *NO LIEN RECORDED* title came in the mail :), I had my bank call again, FINALLY they did their job! Clueless, lazy, and rude must be a qualification to work there. They told me they would put running boards on my car when I bought the car, never got them. They mentioned to my bank because I called them after all this and was honest and didn't let them go months with this fuck up they would put running boards on my car. Instead they called to ask for my title to be signed over and they wouldn't be helping me at all. That I should just step inside my car instead and replace those parts when they break. Again, highly qualified employees. I wish people would do there job. Not lie and try to scam every person who walks into that business. From the start with the lowballing of the trade to trying to not give me the Guaranteed Pricing I had from USAA and the Carbone Nissan online representative. Its a joke and I don't think anyone should do business at Carbone. Carbone- "were not making any money on you buying this car...." ME- " HAHAHAHA BULL SHIT! Liars.."

He intelligent , no pressure, conversational and just makes buy a vehicle (which I hate doing ) a…read morepleasure ... highly recommended !!!!

Test drove a used truck, and pointed out after that rear driver side tire was just below 30 psi…read more Bought and picked the truck up two days later at 3pm and psi on that tire was 36. Pressure was fine. When I got back in 15hrs later, it was just below 30psi again so I topped it off at 36. 24 hrs later it was back down below 30 when I left work. Two miles later on the highway, it started dropping like a rock and I just got to a side road as it went completely flat. Roads were snow covered and I almost didn't make it off a bridge that had no safe place to stop. I called Ford emergency road side service and they sent a tow truck from Oswego NY to where I was in Rome NY. 2 hours later, I had the spare tire on and was shown the hole by the tow truck driver and told that whatever was in there making it leak, finally came out. So I went straight to the dealership after working a 12hr midnight shift. Was told they would wave the labor fee and knock $75 dollars off a new tire. So I only had to pay $160 to replace a tire that was defective when I bought it. Awful nice of them! And while waiting the two day's for the tire to come in and driving with the spare on, a different tire went completely flat. I took that to Mavis and it turned out that it had a faulty valve stem that has an attached pressure sensor.....$168. but at least they had me in and out the door in an hour. Steet Ponte Ford took an hour and a half to replace a tire. I had horrible service at Steet Ponte Nissan also in the past. Bottom line is to Avoid Steet Ponte dealerships!

Brought a 2010 Prius with 100K miles on it for an oil change, check up due to heavier summer…read moredriving and a minor transmission thump. Left it for the day. No call by 3:30, called. Advisor busy, will call back. 4:15. Called. Advisor busy, will call back. Declined and told them we'd be there in 30 minutes to pick up car, have it ready. On site, learned our adviser left at Noon! Huh? Why lie? Important: All the check boxes in the mechanic's report, including brakes, were in the green. Charged $70 for transmission diagnosis. There was none. No test drive. Same mileage in and out. Tech just shrugged and said, "I dunno. I dunno." Had no results from a "computer check" to show. This ASE and Toyota Certified tech with Prius experience had no idea what it could be and offered no suggestions. Refused to pay the diagnosis fee. That's when Andy, the silly clown of a service manager, entered the picture with a sour and could-give-a-crap attitude. Battled it out and didn't pay the fee as there was no diagnosis, no road test, no idea. Took the vehicle to Oriskany Garage who specialize in Prius. The owner spoke to us at length and said a transmission fluid change was probably the issue (the "forever" transmission fluid in a Prius is fantasy). He also advised other 100K service - injector clean, etc. When the vehicle was brought in for fluid and injector cleaning, OG sent a comprehensive report of ten issues via internet. It showed (with pictures) the rear brake rotors were dangerously low, like down to the composite material. This was obvious without taking the wheel off, yet Steet reported them as perfectly fine. The vehicle was this close to losing rear braking. Also dangerous, the muffler bracket was broken. This could lead to the muffler falling out of the vehicle. OG got the brake job - new rotors and pads. The transmission fluid change got rid of the thump. The car runs like a top. Fixed the muffler hanger ourselves. I place Steet's service department lack of professionalism and satisfactory customer service squarely on the owners. Yelp is full of bad reviews, and we're certain Steet and Ponte's ears are filled with complaints about the shoddy service at their dealership yet they allow the service manager malcontent to continue managing a place rife with lazy and uncaring techs. The owners are losing money hand over fist. We gladly paid OG $1100. That slipped from Steet's pockets. That's on them, and we could care less. We simply want good service, and are willing to pay for it. Steet will never touch the Prius ever again. We will also never purchase a new or used vehicle from them. We recommend not taking your vehicle to Steet Toyota for any service. Note that every time the Prius was brought into Steet there was an issue. A highlight, or rather lowlight, was ordering a rotation. It wasn't done. On pickup, the adviser said we didn't need it. It did. We keep scrupulous service records. Advisers fulfill customer orders. They are not chartered to make judgement calls on service that is counter to customer requests. Ironically, we take our F250 to Steet Ford. They perform spectacular service. What's the difference? The atmosphere is far more conducive to quick and caring customer service. That goes to the service manager. Steet, Ponte, fire the Steet Toyota service manager. They're clueless and hemorrhaging money from your dealership. And advising a car that's dangerous to drive is operating properly. That puts our lives and the lives of others at risk.

Steet Toyota Yorkville has a Horrible service department! My last NYS inspection and oil change I…read moredropped my 2018 Tundra off and picked it up at the end of the day. On my way into the dealership I noticed that the old inspection sticker was still on the windshield. All day and the work was not completed. This years inspection, oil change and anti collision light I decided to wait and make sure the work was completed. I have been currently in the waiting room for 5hrs, and they are still not done. The last visit I also called the "Toyota Care" number to report the substandard service, and they did nothing. Just a heads up for your next "Toyota Care" visit.

I am a returning customer and highly recommend Steet Ponte Volkswagen's excellent 5-star service…read more The facility is nice, clean and everyone has been welcoming. The salesman, Savon, and Todd, from Financing, have been incredible! Both men have unequivocally been the best guys I've dealt with from any dealership I've stepped into. I used to dread the process, but these men have surprisingly turned it into an enjoyable experience for me. I financed a vehicle with them 4 months ago and just returned in pursuit of another. I highly recommend going to see Savon, who again answered all of my questions thoroughly. His patience, as well as his input, helped me make another wise decision on a second vehicle that I know will best suit my family's needs. We couldn't be happier! Perfect 10/10 Rating*

Steet Ponte Volkswagen had my car for 6 and a half MONTHS. They had replaced the entire motor. When…read morethey finally called me, I drove a quarter mile down the road and my dashboard lit up. They took the car back had it for seven more weeks put $8000 more work into it. I got my car back the dashboard lit up again with a red oil light. They told me to drive at 70 miles back to Steet and they would look at it. I'm not going to drive a car with a red oil light where the Volkswagen manual says don't drive it.. they finally agreed to tow it. They said there was nothing wrong with it. All the fluids were fine and they just reset the code.. next day, orange light and coolant light. Brought it back to the dealers and they said that the oil was too high in the coolant was too low. Then they claim it's not their fault that these lights are going on.. I got my car back for the fifth time and again I have an orange oil light. Every time I get in the car I'm afraid the motor is going to blow. They claim it's not their problem. We believe it has a bad head gasket. They just keep resetting the codes.

Since you fucks keep deleting my review on your website here you go: If I could rate this place a…read morezero I would about six years ago my mom purchased a Mercedes for me that she paid in CASH almost 30k. Not even a few months later, the car was giving me a lot of issues and then I finally couldn't reverse the car or put it into drive. They sold me a complete lemon and I had to get rid of it. Save yourself the frustration that I had to go through getting rid of a car that was fully paid off trusting the wrong people. They always say a car salesman is no better than a criminal. You scumbags I hope you go out of business soon.

From James, to the GM Mike, to finance David! They were all nothing short of amazing. No pushiness,…read moregreat knowledge. Overall good people. Went in on a Saturday with an Idea of what we wanted. Got his approval. Got a call on that Monday before delivery with an even better deal!!!! My husband loves his new car! Thank you guys!!