Dr. Amy Rojo and the staff were incredibly friendly and patient. They explained everything…read morethroughly and the pricing was affordable. Definitely recommend if you are looking for a new eye care practice!

I ordered a one-year supply of contact lenses for $1,000 (after insurance) and was told they would…read morearrive in 3-5 days, which mattered because I had an upcoming trip (this was mentioned on the call). I received an email receipt confirming the order, and my credit card was charged in full. Four business days later, I called to ask for a status update and was told they were never actually ordered. Despite taking my money and sending a confirmation email, no one noticed the mistake and no one followed up. I only found out because I called. Because of this, I was left without contacts for my trip. The only solution offered was a trial set in the wrong prescription. I ended up just cancelling the order overall, and will hopefully receive the refund. This does not fix the inconvenience, stress, or complete lack of professionalism. There was no clear explanation for how this happened and no real effort to make it right. This reflects extremely poor office management and disregard for patients' time and money. I would not recommend ordering contacts from this office.

Was my go-to place, but this past experience was so horrible, I don't recommend them anymore…read more This year, I could get a new pair of glasses with my insurance, so I selected a pair in Dec with my new adjusted prescription. When they came in, the lenses were made incorrectly and looked all warped. I went back, worked with the technician to figure out the issue but he was stumped on the problem, and submitted a request to rework the lenses. 3 weeks later I came back again, but they were still made wrong. I was told I needed to come back only when Ben, the initial tech, was in. The Tech apologized, looking at my chart of how the issues had developed and said that he would add a 30% discount on my next purchase. I scheduled time with the initial tech for today, but when I arrived, he was out at lunch. The receptionist rudely told me I could wait 45 minutes to see him if I wanted to. I asked to leave a note, just so that he could call me and she said "sure" and never took down any of my info, just decided there were other things on her desk more important. I then asked her for a refund on the glasses, expressing that I had come back multiple times to try to fix this issue but its an hour round trip drive from me and I have to get child care arranged every time to move this along. She gave me a blank stare, when I asked questions about how a refund would be processed, and just said that the technician would call me back to discuss. The technician called back an hour later just to let me know that a refund was on the way. Nothing else, no apologies that they messed up my lenses, or the time wasted trying to fix. I truly am a very patient person and I understand mistakes happen - I just wanted to be treated like a human, and not discarded because I expected my glasses to be functional. I think this Optometrist group NVDO is so large now, they don't really care about any one patient - if you aren't an easy case to process, they'll waste your time and give you a run around until you ask for a refund and leave.

I love NOVA Doctors of Optometry. I have been a patient at this location for over a year and from…read moremy first appointment, I have just enjoyed coming. Each visit is filled with warm greetings, excellent customer service and laughter. It's never a dull moment. It's always so pleasant and everyone is super helpful and nice. I have to give a shout out to Mrs. Wendy. She is simply the best. Each visit, Mrs. Wendy has assisted me in selecting glasses and I have loved each pair. I think I look forward to seeing her versus having my actual appointment. The front desk receptionist is also a joy as well. Always so helpful and friendly and is sure to remind you of your next appointment. If you have not visited the Clarendon location, I highly recommend. Simply the best customer service, COVID restrictions in place and you feel comfortable.

Charmaine at this location is so rude and not personable. She acted like she didn't want to be at…read morework. .

Dr. Ward is very detail oriented. She listened to and understood my concerns. She made excellent…read moreprescriptions and suggestions (including drops for dry eye; they even had a test for dry eye to rule out inflammation--I never got this test at any other eye doctor's). Dr. Ward discussed various options for contact lenses that are realistic and meets my needs (no need for 20/20 vision). This branch (at Clarendon, near Whole Foods) is big and very spacious, with lots of frames on offer. They seem well staffed (multiple desks open). The medical assistant was friendly as well.

I found out in San Diego that a relatively small mistake in grinding a lens can be pretty horrible…read morewhen driving a car. I came to Dr. Christopher Renner with my San Diego glasses and he found the small mistake and got me new, perfect lenses. I am so happy now when I drive. I can relax because everything is three-dimensional and sharp. Thank you so much to Dr. Renner and his wonderful staff.

When I gave myself a gnarly corneal abrasion causing terrible discomfort, my wife (who is a patient…read morehere) told me I should give them a call to have it checked out. Thankfully they were able to fit me in that same day and I saw Dr. Vinh, who diagnosed my abrasion and immediately alleviated my discomfort with numbing drops and a contact lens bandage over my cornea, prescribing me antibiotic drops to take to prevent an eye infection. Long story short I leaned the very hard way that I am allergic to a specific type of antibiotic eye drop (which for the record Dr. Vinh said was quite rare) and my eye swelled up and became badly inflamed overnight, causing me to return the next day and see Dr. Perry, who took great care of me and gave me steroid drops to bring down the inflammation. A day later and my eye was as good as new, and I saw Dr. Vinh again who gave me a clean bill of health. Simply put, I could not have been in better hands than I was with NOVA Vision Center. The professionalism and care that I experienced from the receptionists to the techs to the doctors was second to none. These folks are good at what they do, they truly care about their patients, and it shows. I now look forward to making them my new eye care place in the future, hopefully next time under better circumstances! :)

Went to these folks for a few years because they were covered by my insurance. Turns out I would…read morehave paid less for contacts if I hadn't used my insurance. I've had to go back multiple times to get copies of prescriptions for glasses and contacts and every single time they have given me the WRONG one. Now they don't even have a live person answering phones. And after you get there you'll find out they are going to charge you $39 for a retinal image even if that has nothing to do with your issue. I'm switching insurance and not going back.

The two stars are for the actual optometrist. She was nice and my exam went fine. The shop is fine…read more Nothing special. Not a huge selection of designer glasses. Your typical cookie cutter optometry place. You're going to pay full retail price for designer frames and maybe get a deal on the lenses. I'll probably stick to just replacing the lenses in my frames I already have. I'd say 1.5 stars for the glasses people. I ordered a pair of glasses and lenses a few weeks ago. I called 2 days ago and was told I'd be given a call back for an update. Well that didn't happen. So today I call. She takes my name and says, "let me check for you". Aaaaaand there goes 20mins on hold. Should've hung up earlier, but I wanted to see if I could make it from 495 to Shirlington without an answer. After a few minutes, I would've been completely okay with: "they aren't ready yet". But nope. Nothing.

Michelle was the best Warby Parker representative I have ever had in the 8 years I have been buying…read moretheir glasses. She was smart, efficient, accommodating, had a great 'eye' for what frame/s looked best on me, and which frames were well made and would last. And she gave me her honest opinion. I highly recommend going to this Warby Parker store and asking for Michelle.

I walked into Warby Parker on a whim. I have been looking online at some of the styles, and I…read moredecided to just go in and try on frames in person. The associate, Erica was so helpful and patient. I tried on like 20 pairs and she never rushed me. I love how she also gave me honest feedback. I ended up ordering two wonderful pairs of prescription glasses. I'm so excited for them to arrive! I would recommend this location without any hesitation. I have also been to a couple of stores many years ago, so I am happy to know that great customer service has continued.

This place is the best!!…read more Very professional optician. Friendly service, helpful without being at all pushy, caring, kind, and all around TERRIFIC. Excellent selection of frames. This is where to go when you want fun or funky frames and don't have the budget to travel to Europe to get them. Business is super clean and really well lit. Nicely decorated, too. Highly recommend going to Eye See!

I think I have found my go to optometrist! I had an amazing experience. The shop itself is very…read morebeautiful, I love the decor, it's very chic and modern. The staff are all friendly. The optometrist was very kind. I love that they have a wide assortment of frames to choose from to fit every budget. I will return next year for my annual exam. I love my beautiful Tom Ford frames.

The very best eye doctor and eye care in town! So modern, spacious, with lots of natural light. Too…read morebad they are out of network for all insurance plans (they are in-network for medical parts though). I came back to pick up my order, and they are so friendly and well organized. In and out in no time. They do reply to emails (a huge plus) and they are easy to reach on the phone. All in all, a pleasant experience every time.

The hubs and I were actually on a quest to try a hot chicken sandwich in Ballston Quarters and…read morecontinued our exploration in the streets since it was our first time in the area. We discovered NOVA Optique + Eyecare which just recently opened and were quite impressed with our visit. Thankfully they allowed walk-ins even during this interesting COVID-19 era. The office is very clean, modern, and refreshing! The staff was very friendly, and the doctor was super sweet. Highly recommend!

I've been going to New Era Eyecare for my annual exam since 2019. I'm happy with the care,…read moreprofessionalism, knowledge and friendliness of the doctors and staff. The times I've gotten my glasses through them I've always been happy with the quality, through insurance the cost is mostly comparable to LensCrafters (my other choice for glasses). In the rare occasion there was an issue or question, it was addressed quickly and resolved to my satisfaction.

They cancelled my appointment when I was only 10 minutes late after an accident occurred on the…read moreroad. They were unbelievably rude when I walked in for my appointment and I took off work for no reason. Do not go here.

Keeping the peepers peeping is perhaps one of life's most important missions, and for that, Dr…read more Weiss is a treat Rosslyn is lucky to have! In some ways, viewing a master of craft is like an exquisite wine or cheese to be savored. Warm, comfortable, and confidently putting concerns to rest. Within minutes, Dr. Weiss disarmed what had been years of anguish and back and forth my teens. What was previously a battery of tests and experiments trying to diagnose "glaucoma" in a teenager was swiftly and adequately dispatched by accurately reading my mind and assuaging my concern from the moment the peeper was peeped. I've had nothing but a pleasant time with both the staff, Dr. Weiss, and the office in general. If you're in Rosslyn (or even want to drive in) it's a rare air were breathing! For as long as I can see, I can see myself here!

Tl/Dr: this is a PSA for the parking situation at this location…read more 5 stars for Dr. Lobaugh. -10000 stars for the location and parking garage. I was just getting comfortable riding the high of all green lights and zero traffic when I had the misfortune of entering the garage at 1700 N Moore. At first, it just looks like a normal garage. But as you ascend higher levels looking for parking you realize that's there are only like 10 parking spots per floor. Also notable is the fact that there were no elevators ... so I guess if you're disabled... better luck next time? I think I made it 3 or 4 floors before I decided to turn around (easier said than done because one lane for 2 way traffic) and find parking elsewhere. Luckily, I only encountered one other car coming while I was attempting going. I was going to make my way to the garage across the street but (surprise) the entrance on N Moore is employee only so take the entrance on N Lynn. So... 2 loops later, I made it into garage #2. Parking spaces were labeled weirdly, so I'm not even sure I parked in an allowed spot, but my car was still there after my appointment so there's that. I checked in w the security person at 1700 N Moore about the elevator situation and she said that the elevator was only available at certain floors of the garage. So ........ yeah. Also- Dr. Lobaugh is amazing. I followed her to NOVA optometry from her last practice in Arlington. Couldn't recommend a physician more. She's one of those people who just makes you feel like she gives a duck about you and whatever issue you're having. That's hard to find. She's basically the only person I'd ever come back to this god forsaken location for.