I had an extremely disappointing and unprofessional experience at this dealership, and it was entirely due to an employee named Dillion. From the moment we started interacting, his behavior was completely inappropriate for a professional setting. He was cussing excessively throughout our conversation, using language that made the entire experience uncomfortable and awkward. There's a difference between being friendly and being unprofessional, and Dillion clearly crossed that line.
What made it even worse was that Dillion was vaping inside the building while speaking with us. That alone was shocking. Vaping indoors, especially in a place of business, shows a serious lack of respect for customers and for the dealership itself. There were other customers around, and it created an atmosphere that felt careless and unprofessional.
Even while showing us cars on the lot, Dillion continued vaping. At one point, he paused mid-explanation about a vehicle's features to take a hit from his vape. It was distracting and honestly unbelievable. Purchasing a vehicle is a major financial decision, and customers deserve to be treated with professionalism and courtesy. Instead, the entire interaction felt sloppy and uncomfortable.
This experience completely turned me off from doing business here. Management seriously needs to address Dillion's conduct if they value their reputation. I would not recommend this dealership based on the behavior I witnessed. Very disappointed. read more