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Steel Affairs

5.0 (1 review)
Open • 8:00 am - 5:00 pm

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12 years ago

They have a great collection of quality vehicles here. People very friendly to work with, never had a bad experience.

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Mountain States Toyota - Dog

Mountain States Toyota

(600 reviews)

I wanted to buy a Certified Pre-Owned (CPO) 4Runner. I live in the greater Boise, ID, area and was…read morenot able to find what I wanted: blue exterior and beige interior. I found what I wanted, a 2023 Premium 4Runner in my preferred colors. The car was priced competitively and only had 30K miles. However, the car was at Mountain States Toyota (MST) in Denver. I read the reviews of MST, which are overwhelmingly positive. A sales agent named Jake was mentioned a few times. I called and spoke to Jake. He was very appreciative that I sought him out. The price was fixed; I needed him to help me inspect the car prior to deciding whether to purchase it. Jake told me that prior to going into sales, he had been an auto mechanic for fifteen years. He volunteered to do a FaceTime inspection for me, as well as a remote test drive. That sounded like a good idea. We met over FaceTime and he took me through the inspection. He even showed me the brake lining, the suspension, the undercarriage, the differential, the oil pan, and the engine. He reassured me that everything looked great. When I asked if there were any exterior blemishes, he said that the car looked great. The next day, I was ready to buy the car. Jake informed me that there was a person enroute to look at it, and that person had priority. I understood. Later, he called to tell me that, unfortunately, the car was being purchased. I told him that I understood and thanked him for his time and effort. A little while after that, he texted me that the deal fell through and to contact him immediately. I did and he said that the car was essentially mine. I thanked him. He said that his sales manager, Patrick, would send me a link to put down a deposit to reserve the car. At one point, Jake suggested wiring the total cost of the vehicle as a deposit. I balked at that. Up until this point there had been no pressure on me to move forward. Once it came time to reserve the vehicle, I started to feel pressure. Maybe it was necessary, maybe not. However, as I was waiting for the deposit link, Patrick then informed me that, as he was going to retrieve the keys to the vehicle in order to take it off the market, someone else came in and was taking the car for a test drive. Again, I was told that this customer had priority over me. I began to feel some frustration. Patrick then texted to say that the customer moved on and the vehicle was now mine to reserve. I did end up sending a reasonable deposit to the dealership. I made last minute arrangements to fly out the Saturday after the Thursday afternoon when we were initializing the purchase so I could complete the paper work, intending to drive the car back home. When I arrived at the dealership, Jake took me out to get my first in-person look at the car. To my dismay, I immediately noticed a significant scrape, about 6 inches long, at the bottom of the driver's side door. There were a few other small scratches, but nothing major. The interior looked very nice. At first Jake told me that he had not noticed the scrape. Later, he said that, on the MST lot, this kind of damage was not considered significant. So, which was it, he had not noticed it or he noticed it and decided it was not significant? It was at this point that I felt misled by Jake. Jake had the car buffed out by his technicians, and, to be fair, it did look better than before, though still noticeable. When I again expressed my disappointment at the scrape not being disclosed before I flew down, Jake left, ostensibly to ask Patrick if there was anything they could do to make it right. Next thing I know, Patrick is there to seal the deal. Standard car buying experience: sales agent passes the customer off to the sales manager. They threw in a cargo net and cargo security cover, which I appreciated. Ultimately, I liked the car and the price, and completed the purchase. My advice to Jake is that he be completely transparent about the vehicle up front and let the customer decide what's important. My otherwise good experience was somewhat tainted discovering the scrape upon arrival.

Ethan Nyguen was the best. We did the calculations and this dealership saved us $7000 compared to…read moreanother dealership - between trade ins & the cost of the car. Communication was transparent, we didn't need an appointment, and the process made us feel good about our purchase.

The Right Ride - My daughter and her new ride!

The Right Ride

(9 reviews)

I don't buy cars too often but I will always bring my business here in the future! My husband and I…read moresaw an ad for a car we were interested in from The Right Ride. We test drove it and were not going to buy that day. Fully expecting to be talked into buying it and getting the whole sales pitch, we were pleasantly surprised that was not the case at all. We had such a positive experience that after we drove away we decided to come back and buy the car. Then, we had some problems come up. We were having a really difficult time with getting a bank loan and these guys were so patient and extremely helpful through this process and telling us our options (but never pressuring us to do anything). We ended up getting it all sorted out and left happy with our car. Fast forward about three weeks later, the car starts acting up. It wasn't running well and left us wondering if we were sold a lemon. We decided to call these guys and tell them about the car troubles. They told us to bring the car back to them to have it worked on so we (hesitantly) did that since they initially seemed like such honest guys that it didn't make sense that they would have purposefully sold us this dud. They made it SO right. They put 110% into determining the problem and fixing everything for us. It ended up being something very complex that took a LOT of extra work..not just lifting the hood and replacing one part. This would have cost us a fortune from the dealership and we really lucked out by using their services. These guys are not in the business of screwing people over which is so refreshing in a business with such a bad reputation for doing just that.

Amazing and easy experience. Friendly staff…read more The price was as listed online. No hidden fees. They didn't try to upscale me. Came from Texas to buy a truck and they worked with me. They offered to pick me up at the hotel the morning of the purchase. Paperwork went smoothly and staff was kind, patient, efficient, and non pushy. Worked with Paul and then Mark when Paul got busy. Would definitely recommend. Also the truck is great!

Steel Affairs - car_dealers - Updated May 2026

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