DO NOT EVER TAKE THEM!!
This review is long overdue. It's been a month without phone or computer access thanks to breaking it while traveling.
On June 24th at 7am, We arrived after a travel all the way from California, 6 hour flight, then 2 hour drive from airport, and arrived 4 hours before a family wedding in Nantucket, to the ferry we booked round trip for 3 people 2 months in advance through the steamship authority.
We arrived early only to find out that THERE WAS NO FERRY!!!
Apparently the 1rst ferry had a horrible nationwide covered accident that ran aground smashing into the jetty rocks leaving large amount of passengers injured the week before.
After booking our tickets 2 months prior, We arrived very early on the day of June 24th at 7 am, 4 hours before family wedding in Nantucket. .. while approaching there was a large group of people conjugating together discussing very angrily about being stranded because there was no ferry, and no one called alerting them.
Leary after hearing this, we approached the window and were left standing there in complete shock and beyond disgusted as the women with the no care bad attitude told us there has now been another problem, and there was NO ferry at all now. Not even a replacement. We asked "how is this even possible??".. and WHY didn't someone call us??
She lied to us that they did. We told her "No you didn't!" and the only call we received was the 1rst day after the accident that there was a problem due to accident and the one we booked would be out for repair, however we would not be affected as they have a temporary replacement ferry that we WOULD STILL be leaving on as planned. We said ok then, but why the call?..she said because we would have to make arrangements on the return trip as it was overbooked, I said even though we booked 2 months ago? She said yes.
Ok, understood. She confirmed again the was a replacement boat going out so we would still make the wedding as planned and we rebooked the return.
Well imagine if you will, arriving that day, and now had a new problem.. NO FERRY AT ALL now.
So here we are, and there isn't a temporary replacement??
We say again to the woman who had zero remorse, "why didn't someone call us back after the next problem and tell us?".. She LIED right to our faces that they did call us and everyone.. we told them that is 100 percent not true, and in fact the 10 other angry people waiting for the ferry that day at the same time were yelling the exact same thing. I said how is it that 10 people are saying otherwise and all showed up together if that was the case? No logic!
Staying calm but feeling angry inside we told her that is not true and asked her what does she plan to do about it, she said "nothing!", but she will return our money or we could grab the temporary ferry at 12:00. Which would get us into Nantucket at 2:00pm.. 3 hours passed the 11:00 family wedding!!
We then realized wait, SO let me get this straight, there IS a temporary ferry NOW. You just said there wasn't.
She then says "well there is but it's having issues and can't go till later now." So we will have to go to the only other island ferry The Hyline... We called them first and they were sold out.
We left just about crying, went to HY-LINE ferry anyways, and They were completely sold out!.. so we were completely stranded.
Thanks to God that day, and Thank you HY-LINE Ferry for the wonderful Captain and wonderful crew who had been hearing the same story from the other passengers that were left stranded that after 30 minutes they worked it so the 3 of could make the wedding on time!.. I will never forget how wonderful Hyline ferry crew were!.. how sympathetic they were, and felt the remorse that the Steamship authority staff did not....I'm beyond appreciative with the upmost gratitude.
I will never forgive Steamship authority for such a HUGE problem, not giving advanced notice, and lying about it. ...10 passengers have the same story?!!
I'm ashamed of them!!
No one even called afterwards to apologize or compensate.
Word of mouth is far more powerful. read more