I'm not difficult to please, really.
Normally, I'm one of those people who find that a smile and a courteous manner can pretty much salvage any experience marred by wretched food or an inferior product.
So when I brought one of my favourite dresses to Steamer's (as it's the only dry cleaners in Cardiff Bay), I didn't take too kindly to the fact that it wasn't ready on the day I was told.
Fine. So I returned the following day, as requested. It still wasn't ready. The gentleman behind the desk told me that the clothes are actually cleaned at their off-site facility on City Road, where he called to check the status.
At first they couldn't find it, and the thought of losing one of my all-time favourite items really didn't make me happy. But after nearly half an hour of back and forth phone chasing, they of course located it, but alas, it wouldn't be ready until after I needed it (which was the forthcoming weekend when I was going on holiday).
I've gotta say I won't be coming back here, as the whole experience was needlessly unpleasant. It's worth it for me to drive to the Bay Morrison's or make the trek to Cathays or Roath where the customer service hopefully won't draw out the less agreeable aspects of my personality. read more