We've used the Steam Team in the past and have always been pleased. Now I've been trying to contact them since before the end of 2022 and as of 1/28/23 their voicemail has always been full. Are they out of business? I have to assume so. If not I will be needing to schedule a cleaning soonish. read more

Jim was quick, efficient, and cleaned our carpets effectively. He called well in advance to let me know that he would be a little late due to another job being much bigger than anticipated. There are no add-on extras to their pricing, so they are not trying to sell you on the extra cost "heavy duty cleaner" or "special protection treatment". Highly recommended. read more

This review is long overdue as I have used Steam Team to clean not only my home carpet but my office as well for at least 20 years... Jim McKeon is simply the best! He is very knowledgeable regarding stains and how to treat them plus he is efficient, courteous and very reasonably priced for his quality work. A couple of times years ago I had to use a substitute service and there was no comparison in the quality of the work to that of the Steam Team. Jim can also clean your couch upholstery. Because your carpet is getting steam cleaned, know that it usually takes about 24 hours to dry. He will leave shoe covers for you to wear though. Thanks Jim for all these years of doing a great job! read more

These guys are fantastic. They had cleaned my house when I lived in a different part of town and came to clean the carpets in my apartment last year. Given that the two guys who lived in the apartment before me were pigs, it's filthy. The Steam Team came out, cleaned it and wrote me a long note to show my landlord saying that there's nothing they could do to clean up the stains in the carpet, but that doing the cleaning was only for my health. I've kept that note so I can use it when I beg my landlords for new carpet. All this to say, these guys are meticulous, show up on time and will get the job done with a great deal of satisfaction. read more

Their work was very well done, exceeding my expectations for some especially grungy areas of carpet and old stains from a sick cat. Jim arrived promptly, was courteous and friendly and totally professional. He also spent lots of time on the phone answering my questions about the chemistry of fabric stains, how the various cleaning & restoration techniques work and what sort of outcomes can result. I rarely find someone so interested in ensuring that the customer understands the service before they agree to pay for it. Carpet cleaning's not something I expect to need more than once every year or two, but I expect to call them again the next time. Edited from the next time: Called them again two years later, this time adding baby-related stains to the fresh cat vomit damage. Got another thorough job with nothing at all to complain about. read more

Jim McKeon was on time, cleaned a flight of stairs wonderfully, offered a good price, and threw in for free some spot cleaning in a room with white carpeting as well as a lesson in how to spot clean. He also gave us a large bottle of cleaning solution for that pesky carpet. This is the second time Jim has cleaned carpets in our house. We've always been very satisfied and will definitely use him again. read more

I was in a bind because I had family in town and the carpets were in terrible shape. Jim had cleaned them before and done a great job, but he went above and beyond by agreeing on Monday to clean Wednesday,. I was not available to let him in (classic no show), and he was still able to fit me at lunch on Friday for my weekend guests. Won't use anyone else! Thanks!! read more

Absolutely amazing. My dog had an "accident" and my daughter tried to clean it but it changed my rug color. Jim to the rescue brought it back better than ever and even left me with a safe product to clean other possible "accident". What was more amazing was the price. I have used Jim again for him to clean my more expensive rugs, one very old persian rug and another one with lots of silk in it and again it was done to perfection at an amazing price. I highly recommend Jim. read more

Jim is a great man!!!! a man that all he cares is to come over, do the job and do it perfect. His estimate was very good to what i wanted to wash. The work that he did took close to 2 hours of work and the carpet came out like new! read more

Flashback. 2003 new home with new carpet. Fast forward 2005. new baby in house now. Fast forward again 2008. dirty carpet due to infant in house. Call Jim at steam team. Appointment made for 11-10-08 @ 9:00am. Jim shows up at 9:00 exact. Looks over house, measures, gives an estimate. Price agreed, Jim starts work. 2 1/2 hours later, he's done. I look at the capret this evening, great job. This company is truly a professional business. Jim gave me the basics of carpet care, why they did things the way they did, and even left a bottle of spot remover. One warning that makes this a 4.9 stars instead of 5 stars. The service provided is not cheap. read more

Jim was AWESOME. We'd had a carpet disaster, with a spill nearly a foot square, compounded by crazy cleaning (3 different products). As soon as he looked at it, Jim warned me that it probably wouldn't be fixed just by a steam clean, and was willing to walk out the door. He was right, of course, but at least he got all the muck out of the carpet. And then he gave us very detailed advice on our options for getting rid of the stain, if we wanted. And a free bottle of cleaning product for use next time (if) we have another spill. Jim really seems to care about carpets, and thoroughly knows his stuff. I'll definitely get him back in for any future carpet cleaning. read more

They did a great job at getting stains out, especially dog stains that we spot treated and didn't come out so well with what we used. The quote on the phone was $100 less than the actual price, it's okay because we had two flights of stairs to pull their things up. Also, there was some confusion with what time they were coming, they were an hour late from the original time frame quoted. I didn't find this out until I called them and asked what time they would show, a bummer since we had already moved out and I was just waiting for them to show up in my empty apartment. Overall, it was very clean and dried in about two days! read more

Jim does a great job. We have used Steam Team today and two or three other times in the past 15 years or so to clean our wall-to-wall carpet and area rugs in our current home and the one we lived in previously and Jim is always available, prompt, reliable, super fast and the rugs look great when he's done. If you have any questions about keeping the carpets clean he provides a thorough answer. Very nice guy and also friendly to our dogs. Definitely recommend! read more

I am so impressed with the work that they did. REAL PROS!!! They know what they are talking about. My carpets are less then 2 years old, but so is my dog...you can imagin! They told me that it would be a waste of money to do anything more then basic cleaning, since my dog is only 80% house broken. My carpet looks like it did when I first moved into my house. No smell, chemical smell or dog order. It's incredible. Money well spent!!!! read more

I actually registered for Yelp today after using Yelp for years, just so I could write this review. Jim was amazing! I had my carpets professionally cleaned every year or so using carpet shampooers which I picked from Yelp reviews with 4 -5 stars. About a year ago, it stopped helping much. And when I did spot cleaning, I got a big dark stain around the spot, much wider than the spot itself. So I stopped spot cleaning. I had some additional new stains from a Christmas tree accident so the carpets were embarassing and I was going to just pay for new carpets, but a friend told me I should try steam cleaning instead of professional carpet shampooers. Jim had 100% 5 stars, so I called him up. The results were so much better than I could have possibly expected. My carpet went from "I'm going to rip them up and install new" to looking like I had purchased brand new. He was also very determined to coach me on doing a better job at spot removal. He sat me down at one of my previous spot removal disasters (which he had not yet fixed with the steam cleaner) and took me through what he wanted me to do -- which was not what any of the instructions on the spot removal products say! He had two spray bottles. One of them was carpet cleaner, and he gave it to me to keep. He sprayed a little on, tapped it with a brush, and scrubbed it very lightly. Then he said, "the magic is in this second bottle." It turns out it was a spray bottle filled with tap water. After the carpet cleaner does its work, you HAVE to get it out of the carpet by adding lots of water, and then pressing hard on it with a towel multiple times to get the stain remover out. If you don't get it out, most carpet stain removers turn to a goo, which then absorbs dirt. (He gave me a bottle of spot remover which dries into a powder though). But we just cleaned a small area inside my spot removal disaster, and it was like night and day. And then he fixed the whole thing with the steam cleaner. At any rate, the guy has a passion for clean carpets, and I will never use anybody else. He was absolutely fantastic. read more

I learned of The Steam Team through a referral booklet which contained recommendations for local businesses on the Peninsula. I had utilized numerous carpet cleaning companies over the years and was dissatisfied with the results until I stumbled upon The Steam Team. The results were impressive and one white carpet which I was ready to discard was salvaged by a thorough cleaning. Jim is professional, knowledgeable and extremely informative. Prices are very reasonable in comparison to other carpet cleaners. Most recently I requested that he clean only certain rooms in my home but he cleaned the entire house instead for the same price. I have used The Steam Team exclusively over the last 3-4 years and I would not trust my expensive carpets to anyone else's care. I recommend them highly. read more

Jim was able to do what Chem-Dry couldn't...get my carpet CLEAN!!! I will definitely use him again! Fantastic!

Jim was one time very professional and did a great job on a grimmy carpet. He also gave me a lesson in spot cleaning and provided us with spot cleaning solution. The price was very reasonable and he is very knowledgeable about his profession. read more

Jim from Steam Team came to my North Beach flat in San Francisco last week, and even with all the glowing Yelp reviews, the carpet cleaning experience totally lived up to my high expectations. Jim arrived exactly at our agreed upon time and was professional and courteous. He educated me about the materials my carpet is made of and what that means for wear 'n tear as well as dirt accumulation, and he also explained why a highly trafficked passageway to the living room from the kitchen is likely to be extra dirty as a result of the gas stove in our kitchen. Our living room has a wall-to-wall berber carpeting with a hand-sewn oriental rug on top, and he explained my options with respect to cleaning that carpet area and what the considerations for each. Jim was efficient and thorough. Our carpets look so much better now, and I feel that the value the Steam Team delivered was excellent. read more

About a year ago someone on nextdoor recommended Jim to clean my 26 stairs, four landings and one bedroom berber carpet (old). He came on time and did the most amazing job, better than Coit or anyone else I had tried over the 15 years I've had the carpet! It never looked cleaner. It was dry in one day and Coit's cleaning seems to take two days to dry.Today a year later, I called as I had forgotten I had a guest coming six days from now and of course, I needed another carpet cleaning with short notice! He heard my plea and booked a call in four days after he finishes another new job, and will let me know if he can come. I fully suspect he will get here that afternoon to do the 1.5 hr long job -- and if not it's my fault and Il'l wait for Jim before I'll ever hire another soul to do the work. Don't waste your money on anyone else! read more

Our carpet was a mess and Jim did a great job getting it clean and removing some entry way dirt. He was thorough, prompt and knew his business...reasonable prices too. I would use him again without a doubt! read more

Jim did an amazing job and gets 5 stars without hesitation. Our carpets are nine years old and were looking every second of those years. We've had them professionally cleaned a handful of times and they always look good initially but then the stains come back (in addition to the new stains that accumulated). Jim explained the 'chemistry' behind cleaning products, including the specific brand we use to clean up after our dog's accidents, and how they often leave stains themselves (basically it's residue of the product's ingredients). He warned me that while he could get the stains out, so much had built up under the carpet over time that the stains would reappear, same as we'd experienced with other cleaners. He said they'd probably start resurfacing after just a couple of days, although not be as severe. Well, it's been over a week which has included a couple of days of rain and muggy air, and there is only the barest trace of those resurfacing stains. You'd have to squint your eyes to see them. Plus the odors that were in several spots thanks to our dog have also not come back, and again that's even with the moist air we've been having which usually makes the smell worse. At nine years old it would be an exaggeration to say the carpets look brand new but - wow! - they certainly look very clean, presentable and no longer embarrassing! Jim was easily reachable by phone, professional, responsive and clearly interested in and knowledgeable about his company and the services it provides. Don't bother checking out anyone else. Call the Steam Team. read more

Jim was very professional, courteous and his prices reasonable. We are moving into a home and needed all the room carpets cleaned. Jim did a thorough job, gave us shoe covers, cleaning solution and even taught me how to spot clean my carpet! Will definitely be calling Jim back for future cleaning. read more

These guys are morons in my opinion. Jim does not listen to his messages and did not appologize for canceling my appointment time. I got the feeling he did not want my business. read more

Jim did a great job cleaning rugs in two rooms in my house, and a 17-step stairway and landing. I know I should have taken 'before and after' pictures, because the difference is amazing! He arrived on time, got right down to business, was finished within two hours, and the very reasonable rate he quoted me on the phone was what he charged me at the end of the job. I had previously, tried one of those 'rent a cleaner' clunkers...during the five minutes when it was actually working (before it conked out), I realized I needed to call a professional. I'm very happy I did, and glad that it was The Steam Team. After the job was complete, Jim advised me that the carpets needed a full day to dry, and he put little styrofoam wedges under the legs of furniture which were on the carpet, and even left a few pair of shoe covers. Nice touch! I'd use him again, and highly recommend him. read more

Jim McKeon, the founder of Steam Team, is the 'master' carpet cleaner. He uses natural products, arrives on time and completes the job to perfection. Aside from that, he's responsive to "pet accidents" My kitty had an accident due to illness, and Jim was over immediately to pick up the carpet and was able to remove the urine stain without any permanent damage. Now that's service! read more

I am extremely impressed with this business. Ofer, one of the owners, took a good look at the carpet before cleaning it and explained why I had problems with recurring stains, what I had done wrong in trying to clean stains myself, and gave a very good and accurate prognosis of what to expect, and the possible pitfalls of cleaning a carpet in such bad shape. We have a dog, so he sprayed with an enzyme to help remove pet grease. He took a lot of time going over areas that were particularly soiled. In the end, the carpet looks astoundingly better than it did. Highly recommended. Ofer left me a citrus based cleaning spray, and insisted that I call him for advice on picking a new carpet if/when I decide to replace. Highly recommended! read more

They did a great job cleaning my newly purchased house, even the high traffic areas and stairs are looking good now. The guy was very open about what he can and can't do and gave me a demo before he actually start so that I can decide if the carpet should be replaced. They went over the the bed room 3 to 4 times and totally exceeded my expectation. I definitely use these guys again and recommend them to anyone! read more

Dealing with contractors and house clean-up/fix up people is a real drag! But one of the bright points was dealing with Jim from Steam Clean. We really just needed one carpet cleaned as the rest of the house was hardwood, but the job was done promptly and professionally, and I can appreciate that! Definitely recommend these guys and will likely use them again for our carpet cleaning needs. read more

Have to second (or sixtieth?) the reviews here -- I have nothing but positive comments and would definitely use these guys again. After the fiance got a violent attack of stomach flu, I couldn't get them to our place soon enough. We were able to make an appointment the same week. He got there early, did a great job and charged less than the estimate provided over the phone. No odors and the carpet dried really fast. And now for the first time since we moved into our apartment, the carpet actually feels nice and clean! (Though I don't recommend waiting for projectile vomiting as an excuse to get this done...) read more

We had tracked in muck up two flights of steps in a condo hallway so decided to try Steam Team. Jim was prompt with the estimate and scheduling the job and the results exceeded our expectations. We expect to use Steam Team again. read more

I have used the Steam Team twice now, and they are the best carpet cleaners I have ever come across. Ofer, a co-owner, is thorough in both his explanations of stain problems and solutions, and his cleaning. My carpet was really, really, REALLY dirty and after Ofer did his magic I couldn't believe how great it looked. I had tried various other carpet cleaners before a friend told me about the Steam Team and none of them can match the superior quality of service this company provides. read more

Jim was very punctual - arrived exactly on time. He was very professional and friendly. Even my husband noticed that the carpets were actually clean. I have no hesitation in recommending him to anyone who needs their carpets cleaned. read more

Jim McKeon is a TOTAL PRO! We had urine stains from our dogs on our downstairs carpet. Jim explained that he should be able remove the stains visually (not guaranteed), but more importantly the dogs may mark again because of their amazing sense of smell. He basically tried to talk me out of hiring him to clean the carpets!!!!! Bottom line: Jim cleaned the carpets beautifully for a very reasonable price!!!! He did an excellent job setting expectations. read more

Jim was clear in his explanation on the phone about procedure and cost. He explained clearly what problems might arise. He showed up on time , proceeded in a professional manner and finished as he had predicted. The end results were better than I had expected. His rates are very reasonable. A real professional, I recommend him with no reservations. read more

If you want true professionals, call Steam Team. Ofer was amazing. We had to list our house on the market quickly and I needed the staircase desperately cleaned (gross I know, but it had not been done since it was installed 4 years...vacuuming yes, cleaning no). I called Ofer and told him my situation. He came the next day, and it looks better than the day it was put in. THANK YOU, STEAM TEAM! read more

Have been using the Steam Team for at least 10 years. Jim is great! He's extremely reliable and careful with treating the carpet. Gave him quite a challenge, today. We had a water leak occur while we were away and there was serious water stains on our light colored carpet. He was cautious about whether the stain would come up, but after he worked his magic the carpet looks like new! Was even able to schedule the appointment with just 3 days notice. He arrived promptly at the time for the appointment and worked away for about two hours. He's made my weekend!! read more

I can't say enough good things about The Steam Team's service. Jim spent a lot of time with me discussing the care of my carpet including removal of pet stains and other dirt (he did a demonstration of stain removal in my home). He told me exactly what to expect from the cleaning he did - specifically which stains would and would not come out. I'm completely satisfied with the job he did. read more

The Steam Team is a very impressive professional business. I can recommend this business in every way. The owner arrives on time, gives a thoughtful and cautious assessment, and leaves your carpet like new, and your home in perfect order. I plan to use him again and to recommend him to others. Five stars! read more

Fantastic. Jim came the same week I called, arrived on time, and a few hours later all of my carpets sparkled! With kids and a dog, that is a difficult task... will use the Steam Team again in the future. read more