This was my first visit to a Steak 'n Shake in several years, and also my first time placing an order at one of their kiosks. I think that process works very well. I was able to customize my order very easily, and I appreciated the convenience. Our food and shakes came out fairly quickly. The burger patties were juicy, and the burgers were made correctly. Their fries remain among my favorites for burger chains, even without having to load or spice them in any way. Their shakes are made and taste the ways I want them to be, though I did notice that there was a difference of as much as 1" of shake in various glasses we received. The station for things such as condiments, napkins, plastic-ware, etc., was out of a few things. Even worse was the men's room, which needed some repairs and cleaning. But even so, these things would not be enough to deter me from coming back here were I in the area again. read more

Steak ’n Shake - See any difference in height? - Burgers Near Me - Zanesville, Ohio

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Considering this is a Tesla supercharger location I found it very displeasing that on the doors it clearly states restrooms are for customers ONLY. Even though the front of the restaurant was clean, the restrooms were not. They opened at 10am, but clearly were not ready for service. Can't speak for the food, but the customer service was unfriendly and poor. read more

Steak ’n Shake - Interior. - Burgers Near Me - Zanesville, Ohio

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Poor customer service orientation. Restroom was dirty. It was 10 o'clock in the morning, and they were clearly not ready to open? The coffee was not ready and we had to wait for it. read more

Use of kiosk mandatory. A separate receipt is needed to get a drink. If a receipt does not print, staff doesn't know how to deal with getting a customer a drink, though they seem to know how to do that for the drive-thru. Looks like they just not want to deal with customers. Men's bathroom only had one commode not taped up but wouldn't flush. read more

If it weren't for the food being so damn good, it'd be a 1 star. I personally prefer my sandwiches flat. On two separate occasions now I have had my frisco melts thrown in the bottom of the bag and they've proceeded to fold like a taco. An added 3-5 seconds to place it flat at the bottom is all it would take to resolve this. read more

Was surprised by all the negative reviews here we had a wonderful experience we was driving home to Maryland seen the sign we had to stop we don't got any steak n shakes in Maryland so we was excited love the new kiosks they was easy n showed pics for our kids to see the foods as they didn't no what to order cause like I said we don't got any where we live anyway got garlic burger n chilli Mac's n grilled cheese all was delicious we was bringing chili Mac's home for the grandparents n the lady working there kindly put the chili Mac's separate as she knew we had a ways to drive n didn't want it all soggy togeather we thought that was a great idea anyway we would deff try again if ever in the area read more

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Only people in the place. Bought a combo meal (sandwich, fries, drink). Soda machine was turned off, but was told I needed a receipt to get a soda. The kiosk I ordered at didn't print one out (again, only people in the place/no receipt in the bin). Woman reinterated that "Everyone gets a receipt, so no drink". So no drink for me.... Anyway, worst customer service. I hope others skip this place... read more

Horrible customer service. We were told to wait at the drive through and no one came back for maybe 10-15 minutes. When someone finally came back they yelled at us because they never came back to take our order. After she yelled at us she continued to talk crap about us to her other coworkers and forgot to mute her headset. Absolutely horrible people that work here. read more

I was unpleasantly surprised by the order by Kiosk ordering and pay before ordering. Our double steak burgers were just ok. Not really hot as was the fries and onion rings. Our milk shakes were tasty, No spoon given, but was at the counter. I should have stayed home and cooked and cleaned up afterwards. Thank you not very much!!! read more

It was good, got a double bacon cheese burger, large cookie dough milkshake,and large fries. Service was great

Absolutely disgusting. It should say slowest steak and shake but locally owned and operated with the absolute worst ingredient. It is so bad I reporting it to coke cola as there coke products here are disgusting. The chili is despicable and the people are absolutely lost. I am so displeased with this place. read more

I've been attempting to get food for over a month now through the drive thru. One night I came through only to see a sign hanging that said the drive thru was closed due to being short staffed. Other times the wait to get to just the menu was 15 minutes. And I can only imagine what the wait would be after. Another time I waited 10 minutes behind another car at the menu only to have two teens stumble out the back door wrestling each other to tell me that the drive thru was closed due to being short staffed. There was a chair and some trash by the door. This last time was the last straw. They have dirty bins full of food waste and trash sitting right beside their back door and drive thru menu along with a chair. It's been over a week and they can't get it cleaned up. They need to get their act cleaned up quite literally. read more

Steak ’n Shake - Trash, food waste and a chair by the drive thru menu - Burgers Near Me - Zanesville, Ohio

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What has happened to the restaurant of my childhood? The re-did their menu, adding such disappointments like the Pork Belly Sandwich, which I just tried. Steak n Shake obviously doesn't do BBQ very well. They should stick to what they were good at. But even that isn't what it used to be. The Frisco Melt, Chili Deluxe, and Cheese Fries were enough to scratch my itch, but they're just not what they used to be. The cheese sauce had a somewhat sour hint to it. The frisco sauce tasted a little different, and the sandwich wasn't cut diagonally like I remember. And the chili was made with sandwich onions instead of diced onions, so they kept sliding off my spoon. Maybe it was just this location. They didn't even remember to give me a spoon for my chili. Make sure you check to see your order is complete before driving away! read more

Driving though Ohio for my cousin's wedding, I saw signs for Steak N Shake at nearly every exit. It was getting pretty late in our drive, and I figured we should stop for food. A quick glance at the reviews indicated that Steak N Shake would be one the best choice if we were to stop in Zanesville. Super, because I was jonesin' for a tasty burger. Unfortunately, Steak N Shake didn't live up to the hype. Everything was okay, as in, "I'll eat it" but I wouldn't classify anything I had worthy of a return visit. Other than the insanely cheap prices, I can't see much about this place that would bring me back. My guacamole burger didn't have the flavor or intensity I would have expected. There was seriously a tablespoon full of guacamole on the burger, a dollop, enough to taste but not enough to enjoy. The burger itself was thin and held together by a slice of partially melted cheese. The thin cut fries were nice, but that's about it. The shakes were okay, but I've had better ones elsewhere. Service was generally slow, we waited 30 minutes after placing our order and the restaurant wasn't even at capacity. Sure, for the late night crew, coming back from the bars, yeah, I can see the allure this place has. But for all the times in between, I think I will pass. I felt like it was the Del Taco of burgers and shakes. Cheap, sure, but it's worth paying extra to get something a bit more satisfying. read more

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Stopped by here for a few shakes. We got a total of three shakes and waited in the drive through for 30 minutes until we were able to order. There was only two cars ahead of us. My milkshake had no flavor at all. My boyfriends milkshake was sloppy and there was whipped cream all over the lid. I always hear about the shakes here and how good they are, I however didn't experience that here. Nothing compared to Cookouts shakes. read more

Something is terribly wrong at the Zanesville location. 38 minutes at the drive through, then order was messed up. Staff didn't appear to be goofing off, they were struggling. Probably a management problem - a fish tots from the head down. Never again. read more

Good looking managers. Great food and shakes classic midwestern menu. Like the one in Bloomingtin Illinois cheap d Food with Chili what more could u ask for. read more

Highway-side fast food restaurants are the ambassadors of small towns. Sometimes, on a long road trip, fast food is the only option that is still open late night, that won't delay the trip too much. This Steak & Shake's food was pretty standard for the chain (still wish there were more vegetarian/pescatarian options, and with my sore throat I was really hoping to find some place with soup), but our order was delivered hot and fresh. The delivery and service is what impressed me! Our server, Jasmine, had the frequency of checking on our table and water down pat, she was unobtrusively friendly and caring. There were little things like finding honey for my tea and serving it with the first tea bag already in the cup (with a spare bag for the refill on the saucer), and generally ... hard to explain, but wanting us to be healthy and happy. Other staff members were joking around with a cheerful atmosphere and asking if we needed anything when I accidentally met eyes with them, and it was just a polite, warm experience. 5* for service, just wish that the chain had a few more options when fried feels like too much. Makes me feel like Zanesvillle is a pretty swell town, and a good place to stop if you're starting to feel weary and tired. Thanks!! read more

I went through and ordered a jr shake and a large shake. Was charged for said large shake. It's the size of a sm/med. I questioned it and they told me they only have those 2 sizes. I know for a fact, I have gotten bigger shakes from this place! Won't be going back! read more

Another staple burger joint you can find in many states so everyone's familiar with the everyday values here. Now to the store, location is off the interstate so very accessible and location is in close proximity to several hotels. The property has been well maintained and the shop is cleaned up pretty good too. With the amount of business it gets, things may look a lil less than sparkly when people are coming and going but we've had no bad issues yet. Love the store chain app and it rewards you back for using it. (More value) read more

Should just shut this place down honestly the employees don't care management doesn't care. How does one cook on the grill and have their nose so in their phones to cook a thin burnt nasty ass burger. Call corporate they don't care needless to say staff horrible and leaving mop buckets with stagnate stench water in front of house. PLEASE clean your restrooms I want my porcelain clean when I vomit. read more

After being a life long fan of Steak & Shake this was the worst experience I have ever had at one of their stores. Gave me about a half portion of chili mac that wasn't prepared properly and thrown in a small bowl. Then I was charged for an extra chili supreme and was told it would be taken off. Paid my bill and realized it was not removed. Went in and was given a $5 but no tax refund, as if they were diing me a favor. No satisfaction guarantee here like their sign says. read more

Steak ’n Shake - Burgers Near Me - Zanesville, Ohio

Its steak n shake... nothing fancy but the food is good. They have a special right now... 2 for $3 and half price milkshakes between 2 and 5. Place is clean and the staff are nice. Close to the interstate so that's a plus. read more

There's just something about heading to Steak N Shake after the bar's closed on a Thursday night that leaves me with happy memories. The wait staff here is excellent, and really great at dealing with loud crowds or people who are not quite sober. They are professional and courteous and make the experience a lot more fun. That being said, their milkshakes are out of this world. I often find myself craving one! The butter pecan is a fantastic addition to the menu. Caramel-y and buttery with candied pecans scattered throughout? Sheer perfection. Corey has to be the best server there, hands down. read more

Absolute worst service ever experienced. Waited 45 minutes without notification. Drive Thur lady touched her nose four times then handled food! Kids on cell phone. No sense of urgency. No shakes could be purchased! Manager no help but refunded money. I wish I could give it zero stars. Many cars in line just left. Do not go here unless management changes. It all starts and fails with leadership! read more

It's like Denny's with a drive thru... If you can ever try In-N-Out you'll know why I gave this place a 3, it's just average, cheap, fast food. Good shakes though! read more

Steak ’n Shake - Steak 'n Shake - Burgers Near Me - Zanesville, Ohio

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Terrible. The line took forever. Staff was rude. And the milkshakes where incredibly watery. It's literally like they forgot the ice cream. Strangest "milkshake" I've ever seen. Even my children wouldn't eat them. Waste of time and money. read more

Everytime we head to Ohio to visit my husband's family we hit Steak N Shake at least 4 times, twice on the way up and twice on the way back, I wish they had them up in the DC metropolitan area. read more

Steak ’n Shake - Burgers Near Me - Zanesville, Ohio

I went to this place last week. It took 45 minutes for them to bring me my food. The plates were dirty. The bathroom was nasty it smelled like shit. read more

I love this chain of resturants. The shakes are the best. The steak burgers are always good. Try the patty melt read more

Steak ’n Shake - Steak n Shake Zanesville Ohio - Burgers Near Me - Zanesville, Ohio

The food is pretty standard, however STAY AWAY ON A WEEKEND NIGHT. Especially if you are over the age of 25 and value your hearing. I have to give credit to the staff, they do an ok job of handling the hoodlums, but this is not the place to stop if you just need to get off the road, and chill your nerves. read more

Steak ’n Shake - The typical weekend night crowd. - Burgers Near Me - Zanesville, Ohio

All I can say is wow I think the only thing you didn't screw up was my drink. Maybe if you'd get your employees off their phones while the line is wrapped around the building you wouldn't have a line of 10 burgers sitting there getting cold. But I don't think that made a difference bc the burger was hard as a rock and cooked 7 different times it tasted like oh and don't even get me started on the white fries those were great... sike read more

I went through the drive through today and had a couple things wrong with my order, my Frisco melt was just thrown together the patties falling off of it, with very little sauce, and my milkshake had a hair in it, I called to talk to the manager (MICHELLE P) and she was rude as soon as I started talking to her saying I had to bring in the sandwich that night or I couldn't have a replacement, didn't acknowledge the hair in my milkshake and just hung up on me!! I will never eat steak and shake in Zanesville ever again!!!!!! read more

I haven't gotten my food yet, but when ordering, I asked if the establishment's cookies were nut free. The server shrugged at what I thought to be an easy question. For me and I hope everyone, allergies are a serious matter; therefore, a server should know off the top of his or her head such a question, especially on a highly ordered product. Apparently, this was not the case. Confused on what happened, I asked to replace the item with something else. The answer was no... Our table just received our mediocre milkshakes. As wasting almost 4 dollars wasn't enough, the server was disrespectful when distributing the beverages. Making sure it was his milkshake while the server was handing them out, my friend questioned if the milkshake was Reese's when she said chocolate peanut butter. I never witnessed more sass after my friend's question. I wouldn't even consider the milkshake chocolate peanut butter because there was not any in it. We just received our food, and it was not worth the price. I wouldn't even get payed to eat at the restaurant. For one, we didn't receive all of our food for the servers forgot a couple of our sides. Apparently, a barbecue burger does not have barbecue either. Tiny cold fries, soggy pickles, and uneatable cookies leaves a sour taste in my mouth. I wish I could throw up on command to get this terrible food out of my stomach. It's funny how Steak and Shake copied Wendy's 4 for 4, yet this restaurant does it no justice. I would rate this less than one star... I just don't know how. read more

That had wonderful food really good service and very friendly very clean place most one of my favorites milk shake all different flavors I love there staff read more

We waited for like ever while the servers stood around no one wanted to seat us. Then when we did get seated, this girl came over and said sorry I have to stock the sugars because 3rd shift manager wants to complain. So we order our food, we didn't get many fries, they wasn't hot at all, ketchup was empty on the table. I asked for cheese, but only gave me a quarter cup of cheese, hardly anything in it. I won't eat there again on second shift. Hopefully another shift would be different. read more

Food is delicious - in a greasy kind of way. I enjoy the flavoring a that they have available for the fries. The restaurant and barrooms are clean and the back kitchen area seems clean from what I can tell. The service is good I. Store but the drive they is slow. Shakes are always a plus as well. read more

Steak ’n Shake - Burgers Near Me - Zanesville, Ohio

Was there tonight to order dinner for my family. I didn't know what the name of the burger was that I wanted and had the rest of the order ready. The extremely rude person at the register Michelle said"I am not taking your order until you have the rest of your order. I am not holding up the line!" I refuse to have someone treat me like that and give them my money. Guarantee I will be having a conversation with the GM and DM. Don't waste your money on people like that read more

Go here every Saturday for breakfast. Good food, service and the prices are not bad. If you want a good breakfast try this place

I've been to your restaurant several times, I've been pleased with the food and service, but I went tonight and the waitress my family and I had was not so great. She was polite but did not pay attention very well, she messed up my mother's order, tonight was the worst night I've ever had at this restaurant. read more