The order was incomplete, which we didn't find out until after we left and got home. The drive through employee was very unfriendly and unhelpful. read more

Outstanding service and quality food for the price. The staff was extremely fast and very courteous. Awesome for kids. They get all kinds of stuff, crayons, hats, paper cars. The food isn't the best you'll find in town, but for $4, what do you expect. That being said, I would pay more for the food if it was priced higher... and I'm a cheap skate! read more

Waited for about 10 min for a refill on drinks all three drinks at the table were bone dry. Had some employees just standing around looking stupid. One male looked at me made eye contact and walked off. This isn't the first time we have had bad service here we spoke to the service manager before but nothing has changed considering the manager was our server today Now the food is a diff story I tried the nacho cheese burger and it was awesome just a little messy and had to use a fork but other than that the food was good just had terrible service... read more

The BEST steak n shake I have ever found! Stopped in Warner Robbins on our way home from Florida. Service was outstanding, not what i expected from a fast food/ family dining restaurant. Food was fast and tasty! Wish my local SnS ( douglasville, GA) was this good! read more

Great service -- even though our waitress was new she was very attentive -- and the California Skillet was incredibly good. This is a great option for breakfast and for brunch. My husband had the Homestyle breakfast and it was hot and tasty. read more

Fast and polite service. Prices VERY reasonable. Food delicious! So many shake flavors to choose from!

Stopped by this Steak 'n Shake on the way home to Jacksonville. The food and service was very good and our food came out super fast.

It smells like roach spray in this place. I wanted to puke then I got my food which was breakfast. Pancakes were mediocre & cold. Eggs had too much cheese. Bacon was cold and cooked to hard. The meal was $5.99 but when I got my ticket the total was $10. They charged me $1 for cheese and $3 for orange juice. Won't be returning. read more

My first time eating here (carryout) burgers are really good, fries are just okay and the milk shakes need some help (too sweet). However I will try them again. read more

The servers are super friendly and helpful! They got our orders right and brought our food out fast. Tastes great!

Don't waste your money or time here!!!! My husband and I just recently moved to Warner Robins and live very close to Steak N Shake. We have had numerous problems with this place. My husband called the toll free number on our receipt because the local number has been disconnected. I received 2 automated responses than 2 emails from one individual. They still have not rectified the situation. Or attempted to satisfy our complaint in any way. I feel they are just making excuses instead of helping us. read more

Came here for lunch and the employees couldn't do enough for us. Great manager and team. Love their milkshakes.

I love the chili 5-Way and chocolate malts yum yum!! Service was friendly and fast. Great place.

If you've seen this review before, you'll notice I changed my rating. This is one of those restaurants that isn't consistently good, but which isn't too bad for a late-night outing. Since I left my original review, I've had surprisingly good service. Even the guy who prompted me to leave a bad review(the proverbial straw that broke the camel's back) has done a lot better since then. So I've really no big problems with the service lately. I wish they'd put some money into renovations, though. I know the place is clean because I've seen them clean it, but it's just starting to show its age, y'know. Tiles with the corners chipped off and little stuff like that. read more

I love this place, the staff, the food and the atmosphere is all great! I've always had great experiences here and really love the fact it's cheap too! :) read more

The restaurant is clean and customer service is great. Food is delicious! Plus kids eat free Saturdays and Sundays which is always a plus!

Daughter and I stopped in for lunch last week. Food was fabulous. After finishing out different choices, we both simultaneously commented that we could order again! We didn't, but left satisified. read more

Some pretty good menu items, mostly just blah. They have the worst french fries in the western hemisphere read more

The worst food ever!! Egg was not done all the way. The hamburger had more mustard ketchup and mayo than any one person could handle!! Couldn't even eat the sandwich because of it and I wiped as much off as possible!! Fries were horrible!! If I wouldn't have been traveling and trying to visit my family I would have taken it all back to get my 17$ back. read more

I placed a order for a spicy chicken sandwich with extra mayo. The is put in the window for pick up by the server. I won't say his name but the guy does not see the extra mayo, so he uses his finger to lift the chicken to see if it's there are not. Your not supposed to do that without gloves on. read more

Best burgers we've found in this area. We go here often and have not been disappointed. Bread is fresh and meat is flavorful. Burgers are made as ordered. read more

I really like the Frisco melt and they have great onion rings. The service is spotty, but the burgers are good.

Worst Steak n Shake we've ever been at. All teenagers working there, no adults. They screwed up nearly a dozen peoples orders and then proceeded to tell us we needed to purchase new food if we wanted our correct order filled. They did take back the food we already unwrapped...and gave it to their rightful owners. So to whomever got the delux steakburger, I was sick last week and you probably now will be too. read more

Past 2 times I went through the drive thru they messed up my order even after they repeated it back to me, service inside usually takes forever even if your one of the only people in there, but it's cheap & taste good. read more

Got a S&S flyer in the mail and the skillet breakfasts caught my eye. After church we decided to give it a try and we both had the Country Skillet and were so glad that we did. I really liked the gravy and the eggs were cooked to perfection. I ate all mine and my wife brought half of the order home with her. Lot of food and it was very good and compared with the service from Liz it was a great meal. Get there before 11! There must have been a change in management because the service has improved many time over. Give it another try. read more

The has to be one of the worst ran steak n shakes in the company. We had stopped company because of the poor service and decided to try again since we were mailed coupons. Can't review the food since we never received any service. Two waitresses walked by our table and cleaned off and finished other tables around. Not once were we acknowledged or told someone would assist us. After waiting for more than 10 minutes we decided to leave. As we walked out no one still acknowledged us. Not a cashier not other waitresses or anyone. Avoid this place for customer service or the lack thereof read more

Warm greeting and immediate seating. Susan was friendly and efficient. Wife and I ordered different items. All was cooked as ordered. Food was tasty and delightful. Checkout went smoothly and friendly. We left pleased. read more

Better than most burger spots but has the welcome surprise of nice waitresses who took great care of us.

Fast and great food. .very friendly staff food served in fast manner. Very clean place . food was hot and. Very well ran

Going through the drive thru is a normality for me due to the fact I'm often in a rush to get home from work on Thursday nights. The lady serving me around 630 pm, was very polite when I was constantly flubbing my words because of my rush, she was patient and made all adjustments and checked twice through the speaker and once again at the window before giving me a wonderful smile and saying have a good day, which was a shocking because of how many of the workers there are rude when the costumer makes changes frequently. I hope to have her service again. read more

I use to cone here often but now it's been over six months since my last visit. The service is slow at times and the food was just not so good. They seem to have a lot of turn over in staff and at times seemed under staffed. When service and food drops off so do the customers that go there. read more

My boyfriend and I walked in to buy two milkshakes to go. It took us ten minutes of waiting for said milkshakes for another waitress to ask us if we've been help and we replied of course with yes. Another five minutes went by and then they asked us what we ordered. It took us a total of 20 minutes to receive two simple milkshakes. This was all while the manager stood there talking to her waitresses, laughing and carrying on. The most horrible sns I've ever been at. Im ashamed to say that I was even an employee at sns for two years up north. read more

These stupid mother fuckers ruined an iPhone and destroyed the interior seating of my car because the dropouts give people leaky cups and broken bags. Absolutely pathetic they should be ashamed to have hired such incompetent idiots. read more

We stopped after dinner on Saturday for dessert. Had the salted caramel pretzel milkshake. Split it with my wife. Excellent. Have to eat it with a spoon it is so thick but not too thick...just right. I can not speak to the food except that we sat at the counter and the burgers were flying out. Must be good. We are displaced from hilton head due to the storm. Wished we had one there. read more

Worst service I have ever had from this place and to think I used to come here every friday. Looks like someone had a GM or an owner change. Our waitress (paige) was completely unorganized and overwhelmed. Our new waiter austin who was never actually our waiter was on point. At checkout the asst. Manager, the GM and the owner. Were completely rude and almost refused to even check us out much less help in resolving any problems that we may have had. read more

This is either the worst Steak and Shake or the company has lost its touch. Food is anything but fresh, staff is incompetent, all around disappointment. read more

We've had good and bad experiences at Steak 'n Shakes across the country. This was the best we've had. Our server, Kaylee was very friendly and helpful. Food was hot and quick! read more

Best service and food. Everything was great. The waitress was Sarah McCurdy and she couldn't have been better. Very attentive and spunky. I loved her and will definitely be back just for her!!! read more

I went through the drive thru yesterday (March 2 between 11:30AM and noon) and ordered a burger, fries, and a milkshake. The guy carelessly didn't put the lid onto the milkshake tightly enough and milkshake spilled on my car door (exterior), my lap, my car seat, and my steering wheel. He "apologized", gave me napkins, and another milkshake. I should have said something to him then, but profanity would be coming from my mouth. I was on my way to work too. I hurried home, changed clothes, cleaned my car seat, cleaned the long streak of hot fudge syrup on my car door, and drove back to Steak N Shake and spoke to the manager. They didn't give me a refund because "just the cap fell off" (they would have given me a refund if the all of the milkshake have spilled---I should have caused a scene). I was excited about using my Steak N Shake gift card but I won't be using that for quite a while. I do understand that things happen and people make mistakes but I think the drive thru guy did it on purpose (by his tone of voice plus he was trying not to laugh). I hope my car is in good shape today. read more

One of the most poorly run resturaunts I've been to. Me and my family went on a tuesday afternoon where they were almost empty. With six waitresses standing behind the counter, youd think it would take less than ten minutes to get waited on. Then it turns out that the manger is our waitress so now i'm even more bothered by it. This manager started with something along the lines of 'Do you know what you want?' Thats it. No introduction, or specials or even asking if I wanted a high chair for my 2 year old. My husband ordered for all of us and the waitress just walked away without so much as an apology for our wait. After waiting another five minutes we didnt have our drinks or a high chair so i walked up to the little box they were all standing in where our waitress was standing there discussing problems with her boyfriend. As I approached she looked nervous then grabbed our drinks, which apparently had been sitting there waiting for her to finish her conversation. I asked another waitress for a high chair after my waitress didnt acknowledge me and walked to our table and sat our drinks down. When the food came, a waitress that wasnt ours brought it. the food was great. imshocked our waitress put it in right. just took longer than expected but hey, it probably took our waitress tenminutes to give it to them. Good job kitchen!!! All of the waitresses seemed to hate their lives. Didnt see our waitress till we were done. I couldnt have complained if i wanted to seeing as our waitress was a manager, she disappeared, and it looked like the other people in charge were sitting down eating and watching. I will not be back and I will be telling others not to go either. Good food is not worth really really REALLY crappy service. Fail steak n shake, fail! read more