When I came in I was greeted as every restaurant should if you eat at their establishment. One of the waiters or managers was cleaning. The food came out the onion rings were dripping grease. The chicken tenders were as big as two of my fingers. The fries have been sitting for a while. Second time the came out better. read more

Kid with the tattoos Forgot my shake, they all just stood there and stared at me for 10 minutes without asking anything. I'm like the only person in the store. Bro just put the fries in the bag... read more

This was a great visit to Steak n' Shake! The restaurant and our table appeared to be very clean. Our waitress, Lilly, was exceptional she immediately came over and gave us silverware and took our drink order. Additionally, she allowed us to order lunch even though we were a little early. I ordered a Cajun burger with all the toppings an order of fries and a cup of chili. The chili was really was fantastic too, the flavor was delicious. Not to mention it was a very short wait until we all got our food. If I had to take away anything if would be one star because the fries weren't especially hot, but they were still tasty. Overall, I highly recommend this location and make sure you ask for Lilly! read more

Steak ’n Shake - Cajun Burger - Fast Food Near Me - Warner Robins, Georgia

The 1st Asst. Manager, Makenzie at this establishment walks around cursing loudly at no one in general, she states. You can actually hear the profanity at the drive thru as I was standing in the dining room. She needs anger management. I find this behavior totally disturbing. When called out, she got an attitude. Then stop cursing at these teens. The other Burgundy shirt male Mgr. totally aware, stands at the grill without a care in the world and says or does nothing. No accountability. Keep in mind this place staffs mainly teens most in high school at this location. Young impressionable minds are crushed here. This is totally unacceptable behavior by management. The fact that she (Asst. Mgr.) also brings her children to work is another hazard. Let the Managing staff know to HOLD THE PROFANITY! Loud profanity in the workplace is NOT acceptable. I was not happy with what I observed. The steakburger is so greasy, it's nauseating. The Shakes are so rushed, you can't call them shakes. Finally, these teens are severely underpaid for the amount of work they're doing. Being cursed at and yelled at during a shift causes alarm. Upper Management, I'm sure you're already aware of this behavior. FIX IT!!! read more

Breakfast was good.... Served from 6AM to 11 AM.... Still had burgers, fries and the whole dinner menu too. read more

Steak ’n Shake - Breakfast menu - Fast Food Near Me - Warner Robins, Georgia

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The service wasn't bad but the food was not the greatest. The burgers could've been a little juicier because they tasted really dry and over cooked. The fries were cold and for the prices I would say the food could be better. read more

Great food! Good burgers with real beef. Great tasting fries. I liked the big flat pickles inside the sandwich

The food is horrible below standard. As well as the service. If you are of color you get treated differently from other races. I'm military and i get treated in that way. Will never come back again.!!!!! read more

Steak ’n Shake - What is this supposed to be a Butter Double Steakburger with bacon look at the bacon - Fast Food Near Me - Warner Robins, Georgia

We enjoyed a sitdown meal here for the first time. I usually use the drive-through and love their smash burgers! However, coming inside was such a treat. Our server was Bree. She was very sweet and informative on the menu. We even got to go cups to take our drinks with us, I will definitely come back here. The service was phenomenal and the food was just as good! We love this place! read more

The food was delicious. The hostess seated us as soon as we were in the door. Took 5 minutes before anyone came to the table for our drink order. We went ahead and placed our food order at the same time. The food came out almost at the same time we got our drinks. We had to call the waitress over to refill our drinks as she wasn't to be seen. This was my first visit to a Steak N Shake since moving to this area in Oct 2022. I'm not sure I'll be back to this location. I was very disappointed in the service. read more

Me my self and I went and they gave me fries and I had to dip my fries in the cheese by myself and it is in a different container

Ok heres the only bad thing about this place. The WORKER had a very stank stupid attitude and she put a job application granddaughters KIDS meals. Then when i asked she gave us a idiotic face as if she didnt hear me and rolled her eyes to the back of her head. I hope they get stuck there. But the food was pretty good i must assume. But i hope you fire her because she does not need to be treating innocent customers with that dumb attitude. Teach her some manners, maybe that job application was to replace her. If your not sure which worker i was talking about, she was chubby, blonde, has a stank attitude, this is in warner robins georgia by the way. Hopefully she gets a job as a janitor cleaning a bathroom so she can talk to the toilet the way she wants to as she talks to the customers. I did call the manager (i am not a karen i was just honestly mad) and thats all folks! Have a good day, and bless y'alls heart. read more

The horrible thing, who either wanted to be in charge or just acted like it was, that was behind the counter told me my order (which was wrong) was "ethxactly how it wath thupposed to be" when they handed me cold shredded cheese for on a now cold hot dog (that was ordered with cheese) and cold slices of bacon on the side in a box (for two burgers that we'd ordered with bacon) -- we'd gone through the drive thru and when we went back because they messed up the order they told us to come in.... I guess that's what you can expect from the general area. Sad, bless their hearts. #warnerrobbinsstrong read more

PERFECT!! Good Hot food -- 5* Service -- 5* Cleanliness -- 5* Friendliness-- 5* Interaction w/manager -- 5* Covid safety -- 5* read more

Waiting for my check rn. It's been five minutes. What kind of establishment takes this long

I loved the humbergers. Simple and tasty. I appreciate their fast and friendly servise. read more

Great food great service, except this guy, maybe the manager, refuses to wear mask. I asked him why no mask, and he said "I don't interact with the customers ". I love the steak burgers, but not worth getting covid for. read more

Steak ’n Shake - customers in the kitchen - Fast Food Near Me - Warner Robins, Georgia

Food: I had the Royale Cheeseburger. It consisted of the bun, burger (2), egg, cheese, and mayo. It was served warm and it was an average burger...nothing that would have me coming back. The fries were served a bit cold. My wife had a hot dog with chili, but the chili was not "hot dog chili". It was more of a chili that you would eat from a pot...lots of beans. Atmosphere: Clean and plenty of seating...our party of five was accommodated well. My family and I liked the windows around the diner that allowed plenty of natural lighting in. We also liked the old diner atmosphere. Customer Service: Quick and very kind. She kept our drinks replenished and our food arrived quickly. The gentleman who rang up our bill was very kind and we appreciated his hospitality. Price: For a burger joint, it is pricey here, so be prepared. It costed my family of five well over $50. Sodas are close to $2.50 a piece, so I would recommend eliminating to save money. Conclusion: 3 Stars. Meh food...great customer service, clean restaurant, but not worth the money. We will not return for burgers or hot dogs, but we may try their milk shakes down the road. read more

I would like to give this place a higher rating as the food was good, hot and quick and the service from Ashley was perfect. (Fries we're cold). My complaint is this place needs an interior overhaul. The benches in the booths are extremely uncomfortable and we tried several. And don't look up or you will loose your lunch!! The ceiling is totally disgusting. Even with a good health score the ceiling does not make me feel better about food safety. Maybe just drive thru? read more

I've frequented this location many, many times over the years since it's opening. Possibly in excess of 100 visits. Two things have ALWAYS remained the same: good food (good, not great), and phenomenally bad service. I've honestly never really been dissatisfied with my food. It has almost always been prepared fresh and correctly once it FINALLY arrives. The problem is that it generally takes anywhere from fifteen minutes to an hour to receive any kind of service. You can usually double the time you have waited to place your order before your food arrives. Once it arrives and the server leaves your table, hope that you have everything you need, because he or she will probably not return for what will seem like an eternity. The drive-thru does tend to be a slightly faster option, but... don't be surprised if you burn through a few gallons of gas sitting outside the window waiting patiently for your order. Like I said... my food's always been good, sometimes better than others, it's the service that takes this place out of the running when I'm trying to decide where I'd like to eat. I'm sure after some time passes, I'll forget how bad the service is and stop by again for a reminder... but for now, no thanks. read more

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I ordered a #9 and a kids chicken strip meal. I asked for honey mustard for both orders. I pay I get the food and there's no honey mustard in my bag so I kindly let the cashier know. She says "let me see the bag" (with a look on her face like I'm lying) I give her my bag she sticks her bare hand in moves around my food. She then turns around and says she needs two honey mustards but looks down realizes SHE not the back left them on the counter. She puts them in the bag hands them back to me no apology or anything!! Why would I want the CASHIER who's opening the window touching money ringing up orders and touching everything to stick her bare hand on my son and I's food because she couldn't do her r due diligence and make sure she put the sauce in the bag??????????? I ask for the Manager Mackenzie Hydrick comes over and I explain what happened she with an annoyed tone says I can remake it or give you a gift card. I asked why cant I receive a refund she said its store policy. I asked can I see the policy she says that's not the law I don't have to do that you can call corporate and complain but I'm telling you no! I say you're being rude too and she says yea because your voice is elevated. Her entire staff surrounds the window like gang members and start running off at the mouth. Shes charging the gift card I tak and as I'm pulling off they all keep antagonizing me all because they forgot the honey mustard touched my food and was offended I no longer wanted to eat there or wait for more "fast food" to be made for me. There are literally 5/6 employees staring at me running at the mouth with an attitude we get into a screaming match. Mackenzie of course says I'm going to call the cops. Epic service guys. I hope your GM is proud. I will be calling corporate. I do not ever want to eat or receive service here or at any other location so the gift card does me no good. read more

Dude. I'm visiting and the one in California is really good so I got excited to see this open in a small town. Man they fucked this up. I ordered a number 8. Small as shit, but that's fine....the problem was my food was cold as hell!! Like when I got it. I asked to get it remade but my friend said you don't want to do that out here because what do you expect!? I'm like are you serious !!?? I'm paying full price I expect a hot meal !! Yea never again. Those fuckers suck. The workers of course. I mean really !!?? Don't eat here unless you are ok with cold ass food ‍ read more

Their burgers are always fresh cooked to order. The wait is usually minimally taxing but the flavor rich quality of food more than makes up for it. The shakes are outstandingly dee-lish & I LOVE the whip cream and cherry. They used to be open 24/7 and tonight when I ordered they surprisingly are closing at 3am. read more

it was good.. except for LADY BUG IN MY BURGER but it added some f l a v o r jk I didn't eat it read more

Went here again for the first time in 20 years.( Waffle house was too busy.) I have never like their food. I figured I would try it again. I still don't like their food. It was gross. Sausage was dry and had no flavor. The hash browns were really salty. My waitress seemed like she had a bad day. I walked to the bathroom and the music was really loud. Over all, I decided I won't be back. read more

This is my favorite burger and shake restaurant that my wife and I love. Today we were served by Alex (smile Alex) when we got there we got our drinks promptly and placed our order. I had the portobello burger while my wife had the guacamole Burger both were delicious but my wife ran into a problem with her Burger as a bone fragment was in the ground beef my wife bit into. We notified the manager as we left. Above all was a relaxing experience and we did not feel rushed to eat. The building was well maintained and clean and the busing was done properly. Other waitresses and staff for eager to serve if there appear to be a problem. Above all a good day. read more

Steak ’n Shake - Fast Food Near Me - Warner Robins, Georgia

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I'm a foreigner, and my English is not really well, and I was coming here for a carry out, and I realized that they didn't give me the right one after I come home, then I call them, the employee said this is not their fault because they didn't call my name, but the truth is, they didn't call anyone at that time, that guy just bring the food and ask "carry out?", and I say "yes". The most annoying point is the employee on the phone was keeping saying that I can't understand you without "sorry" or any other words. I'm pretty sure she can understand me. This is the worst experience i have in this country read more

I see all the nice reviews for this place, unfortunately I didn't get the same service as others. When my food was ready it was put on the shelf where it sat for about 20 minutes. My wife had to ask if that was our food before we got it. Out food was cold and the service sucked. We had finished our drink by the time we got our food. I will NEVER eat here again and I will make sure that everybody I can reach knows how bad my experience was. Wish I could give negative stars. read more

Awesome service! Great food....fast! Good choice for an impromptu dinner with Hubz. Our burgers & fries were made-to-order, and, surprisingly arrived with our shakes soon after we ordered. Totally worth my 5 stars! read more

Food was awful. Staff was wonderful! Some weird guests there carrying some dangerous things. But, it was the only place open late night.

I dare say this is the best Steak n Shake I have ever been to. Very fast service and food was as expected. Awesome customer service!

Special ordered a singe burger, the burger was cold, cheese wasn't melted. On a good note, it was made the way I ordered.

The manger Colton was very unprofessional with our encounter just now. We came with a large group to eat at this establishment and his dismissive and belittling attitude towards the bus driver, and staff in our group led us to gather everything and leave after ordering. We went to a nearby Chilis where we were welcomed with smiling faces. Colton has not a good representative of the Steak and Shake brand and should definitely be retrained on customer service skills... ESPECIALLY as a manager. read more

Ate at steak 'n shake. Thought it be fun. They have a new Frisco burger. Basically a frisco patty melt with a regular bun and tomato and lettuce. WHAT A MESS! I ended wearing the burger and especially the sauce. They brought me a wet towel and lots of napkins. But needless to say, I WON'T BE BACK. read more

Stopped in for three milkshakes. Excellent customer service as usual. Milkshakes were great as always. We were through the drive through before you know it. Keep up the great customer service as always. read more

Okay, so when it's 10:30 on a Sunday night, Starbucks is closing, you just graduated the previous day, still burping up Southern Comfort, and need to have a sit-down with your BFF in the desperate landscape of your hometown, what better place than Steak N Shake? It's a little sad because you can't smoke in there anymore. Everybody used to hang out there and smoke and drink coffee all night long. Now we just eat. Not that the food is particularly that great. Not that the clientele is that attractive- alright, let's be honest, we were the only people there who haven't hit 250 yet. The cheese fries were sufficient. Our waitress, the most efficient 14-year-old to ever hold down the night shift by herself (Oh, Georgia! Tee-hee!) gave great service. Good enough. Shit's dirt cheap anyway. read more

The food was great BUT the ridiculous demand of having to pay for 2 all you can eat pancake meals between me and my son,7, instead of letting us split has me not wanting to come back. That was why I wanted to go. Plus I bought some sides too which were overpriced. I left this place having only had 3 pancakes. 2 for my son and 1 for me. THAT WAS NOT ALL I COULD EAT. I love the pancakes here but it i so stupid to be told that; per "the manager" by the way. The waitress was wonderful though. Thanks Cameron you get 5 stars honey. read more

another g reattach experience at a Shane's rib shack! The decor is warm and the staff is very friendly. read more

Steak ’n Shake - It going to get messy in here!! - Fast Food Near Me - Warner Robins, Georgia

Good food, bad waitress. Grumpy and mean amidst good food and music. The tip will reflect the service. Too bad. read more

Steak ’n Shake - diners in a restaurant - Fast Food Near Me - Warner Robins, Georgia

The order was incomplete, which we didn't find out until after we left and got home. The drive through employee was very unfriendly and unhelpful. read more