I don't normally leave negative reviews because I understand how much they can affect a business. I believe strongly in entrepreneurship and in giving businesses the opportunity to improve, so I usually try to give people the benefit of the doubt. Unfortunately, after two visits to this location, I felt I needed to say something. Our first visit was through the drive-through. About half of the order was incorrect, and the customer service was disappointing and unprofessional. I chose not to go back or complain because I assumed they were simply having a bad day. On our second visit, we went inside and ordered through the kiosk. There was no acknowledgment when we entered, not even a simple greeting or "thanks for coming in." That may seem like a small thing, especially in a kiosk-based restaurant, but a quick acknowledgment would go a long way toward making customers feel seen. The food portion of our order took about 10 minutes, which was completely reasonable considering how busy they were. Unfortunately the order was wrong again and missing some sides. I let it go because it wasn't a big deal. However, our milkshake took approximately 40 minutes. After about 20 minutes, I politely asked an employee about the shake. I was intentionally patient and respectful because another customer had just become very upset over his grandson's missing milkshake, spilled a drink on the floor, and left after making quite a scene. The employees had obviously been dealing with a difficult evening, and I didn't want to add to it. The employee told me they were simply backed up on milkshakes and would get to mine. However, she never actually checked my order. After another 20 minutes, now about 40 minutes total, I was the only customer left in the dining room and asked another employee about it. He checked, realized the shake had apparently been missed altogether, and made it himself. Mistakes happen, especially during a busy rush. What concerned me more was that, while quietly observing the operation, this didn't appear to be an isolated mistake. Orders repeatedly seemed delayed, incomplete, or incorrect. From a customer's perspective, this location appears to need stronger quality control and leadership during busy periods. Someone should be verifying that each order is correct and complete before it goes out, and there should be a shift manager or other leader actively overseeing the operation, helping employees stay organized, and handling difficult customer situations when they arise. I actually view most of these problems as training and process issues rather than simply blaming the employees. The staff seemed overwhelmed and could probably benefit from better systems, clearer responsibilities, and stronger support from management. That is especially unfortunate because there are things Steak 'n Shake does very well. This was essentially our first experience with the chain after hearing about it for years. I really liked the uniforms, they give the restaurant a more classic, higher-end fast-food feel. The fries cooked in beef tallow were noticeably better than typical fast-food fries, and the burgers were genuinely very good. For fast food, I would easily put the burgers among some of the better ones I've had. There is a good product here. The customer experience simply needs to catch up with it. If I were the franchise owner of this location, I would want to know what is happening and would spend some time personally observing the operation, reinforcing training, and putting better quality-control procedures in place. Fast food is still capable of being executed extremely well, and with stronger management and training, I think this location could be considerably better. I hope this is taken as constructive criticism rather than simply a complaint, because I would genuinely like to see this location improve. read more

Let me start off by saying that I have traveled the world and have eaten in many 3rd world countries. Many of those countries were gourmet joints compared to this place. We walked in and ordered our lunch. While waiting I decided to go wash my hands. The first thing that struck me was at 1:30 pm there was no soap in the dispenser. Then I thought, how do the employees properly wash their hands? Then I noticed the ceiling and mold and water stains. Had I not paid for my meal already, I would have walked out. The workers were pleasant and friendly I will say. The burgers were adequate but the tater tots were barely warm. The owner of this establishment should be embarrassed. Wash a few windows. Changes out the ceiling panels. Wipe the mold off of the vents. First and last time here. I'm rather concerned what the next 8 hours might bring me. read more

Steak ’n Shake - Dining area. - Fast Food Near Me - Port Charlotte, Florida

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One of our burgers tasted fishy, the fries were great though. we also got a shake which was fine. Beware of the claw toy machine, we put in a 5 dollar bill and it didn't even work, the claw never dropped and when we told the staff we didn't get a refund. read more

We walked in could smell mold grandson gets anyphilactic shock from mold we were going to order glad we didn't and left and called grandson to meet us somewhere else he just had problems the other day from somewhere else read more

Love the food but the place needs remodeling and not that clean, bathrooms dirty everything is broken paper towel holder falling off wall.

This place is serious need of a cleaning. The front door had probably a month worth of hand prints on it. The screen to order your food, just as filthy. The staff is great but the cleanliness is a huge issue here. The dividers between the booths were filled with hand prints. The fountain drinks tasted terrible so I'm sure this important equipment has not been serviced. I will not be back. I did eat my fries, but tossed the drink and sandwich because I just wasn't sure. read more

Steak ’n Shake - Fast Food Near Me - Port Charlotte, Florida

Staff don't care and make fun of customers. They intentionally mess up orders and the food is dirty.

If I could post 0 I absolutely would, very sad because I love steak and shake ours here is just thee worst. Every time I come they forget my cheese sauce I PAY for, I have watched them scrape the whipped cream off my daughter's milk shake (which we put on the kiosk NO whipped cream) and still try to serve it to her half empty.. today I ordered grilled onions and this is what I got when I went up to ask for a proper amount I was told yes and after 5+ minutes passed I went back up obviously forgotten about. While the manager was in the kitchen on a phone call he had on speaker and you could hear the whole entire conversation (not work related) from the dinning room. DO NOT EVEN GET ME STARTED ON THE BATHROOMS, there is one girl who works here and I have to say she is just the sweetest and she does try but I am sadly convinced she is the only one trying. Today was my breaking point just awful. read more

Steak ’n Shake - The amount of onions I was tried to be served for a $1 charge - Fast Food Near Me - Port Charlotte, Florida

Whoever was working tonight (12/30/25 at 9:30pm) absolutely aaaaate doooown. Food was fast and fresh asf. I got extra cheese sauce? HUH? I love you. Give them a raise. Give them a retirement plan. Give them unlimited health insurance. read more

I have to give this steak 'n Shake good reviews. I've been here many times and every time the food is fresh and really good. All my experienced with the staff have been friendly and courteous looking at the reviews. I don't understand why it has such low reviews on yelp, but maybe they are old and reflected an older management, but in the last six months that I've been going to the store everything has been great probably the best steak 'n Shake I know of. read more

Not only did I wait in line for over an hour for two milkshakes, when we got to the window they forgot our order so we told them" one strawberry+chocolate and one KitKat shake" then proceeded to wait 10 more minutes then the same worker came back and asked what flavors again then proceeded to serve me a Reese's pb cup shake and a strawberry shake that had way too much syrup it's un drinkable. Totally not chill read more

The hamburger and fries are good but the ordering system and automated beverage dispenser sucks! You can only order your meal by touch screen. For older customers this can be extremely difficult and frustrating!! I finally gave up trying to add a shake to my order. No customer service person to ask any questions or help. I saw several elderly people walk out without ordering. I saw another elderly person get help in ordering from a cook but it took nearly 15 minutes to place the order. It was comical! After you order you have to scan a bar code to get the drink machine to turn on. No free refills. Seems like this place is looking to go completely automated. I can imagine in a few months there will only be robots cooking and self service touch screens! I will avoid this place in the future. read more

One of my favorite fast food restaraunts, delicious, fatty, greasy food (just how American fast food should be, seriously!), and big, flavorful shakes, I love the diner aesthetic inside, that banana shake was extremely good, nothing to complain about! read more

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I went to this place today. I like Steak'n Shake food. So my wife and I walk in and what do we see? Nothing! Well , not exactly nothing. But no workers. Just a bunch of big screens and no cashiers. No menu overhead. Just on the big touchscreens. Oh, and some alarm was going off, maybe for fries or something, and no one was cooking either. I'm pretty sure they wanted me to cook my own food too. Anyway, we turned around and left. Goodbye Steak 'n Shake and any other place that thinks we want to do business this way. HINT sell their stock while you can! read more

Ordered pick up. All the shakes had no cherries so the kids were thrilled about that. I didn't notice that until they complained after I got home. ALL the tots were basically cold. All the fries were soggy and lukewarm and this was RIGHT AFTER I left the restaurant I decided to eat some fries and tots so it's not like I drove home and they cooled off in the car. ALL the grilled cheese sandwiches were supposed to have tomato lettuce some with bacon pickles etc, arrived home to find they were ALL PLAIN soggy grilled cheese. every time I drive by this location it's empty and now I know why. I never go on yelp and I never complain but I only went there because the patriot shake and food for kids and the food was horrible. The milkshake was good though the restaurants food deserves a zero star except the milkshake was good so one star for that. read more

I visited to try the beef tallow french fries. They were outrageously delicious. Finally, a restaurant that doesn't use sea oils to fry their foods. I'm so happy. read more

I ordered through the drive thru which wasn't busy, only one car ahead of me. It took over 20 minutes to get a lousy, room temperature steak burger! I think they forgot my order and the order for the car in front of me. Meanwhile a car came up behind me and zipped away with several bags of food with almost no wait. This was between 6:38 and 7:00 pm on 12/20/24 my receipt number is 582. read more

Steak ’n Shake - Fast Food Near Me - Port Charlotte, Florida

they put my chili in and when I ordered it all spilled in my bag and outside!!! it was like soup read more

Waited over an hour for 4 burgers. extremely understaffed and not willing to compensate in any wat.

My mother passed a few days ago at the age of 89. We often visited this store and always loved it as Steak and Shake was my mom's favorite and was what she wanted in her last days. We always would meet after church on Sunday. It was our go to place for excellent food and staff. Mom's last time enjoying Steak and Shake was a couple Sundays ago always a regular hamburger with no pickle or mustard or cheese but everything else and those small thin fries and a chocolate malt which I had to pick-up. When I got to Mom and set it out on her table by the bed. We noticed the store made our order perfect and left a bonus in the bag we had not ordered Onion Rings another one of mom's favorites. My mom had not eaten much in her last days but ate everything along with that perfect chocolate malt to our surprise. She truly enjoyed it. I want to thank everyone at the store and the management for helping make those memories of my mom more memorable and showing love to us during this difficult time I will never forget the love we got visiting your store. Keep up the love, great food and service and thank you for the memories. Brian read more

Do not eat here.. the moment you come in you are instantly hit with the STRONG smell of mold and mildew.. I walked right back out. read more

Fries wilted Burgers burnt No counter help as you must self order at a kiosk that is clunky slow to respond and requires multiple taps to get to take your selection. The self serve drink dispenser we had to ask other customers how to activate it and get our drinks. Not even close to the original service. Ambiance is pretty good 1960s still. But.... read more

Don't come here! I've come back now to give it another try and the food was still cold and sad. The service is poor. and the place looks dirty. I won't be back. read more

Steak N Shake overall has just gone to the dogs! We have tried both locations near me, one in Cape Coral the other in Port Charlotte. Both restaurants were so dirty, no one cleans the tables, the acrylic booth dividers were disgusting! The AC ducts in the ceiling were horrendous, built up with grease and dust. The ceilings itself full of brown water stains. I can only imagine what's in those ceilings, as I am extremely allergic to mold. I watched the manager walk around with napkins in his hand doing nothing. They don't serve you, nor clean your table and yet a tip is requested at the kiosk. The food is Meh... they got it 50% right! I specifically ordered No Cheese, a big slab of cheese came on the burger! The other BACON burger came with NO BACON, although I ordered No Onions, it came with onions! NEVER GOING BACK AGAIN! DISGUSTING FILTY PLACE! read more

Update: the employees are now actually wearing uniforms, the young man at the drive thru took my order promptly AND I saw a manager there today. All improvements since my first review 10 months ago. The only problem was I asked for ranch at the window, which they charged me for, and I didn't get it so I had to go back through. read more

This is my first and last visit since Ian. Disappointing to say the least. Walked in and found out I had to order from a kiosk. I did it but I had my 81 year old Dad with me, he never would have been able to use it. There's no way to add anything like cheese to your fries. When we got our food half was cold and soggy. Not sure about the milkshakes but I know they used to be better, always had to wait but it was worth it. Floor was sticky when I walked and bathroom was a mess. I had the Frisco Melt it was terrible soggy. Double Burger meal was cold when we got it read more

2 out of three orders wrong Service slow Waitress really tried Just overall disorganized. read more

Steak ’n Shake - Puny hamburger - Fast Food Near Me - Port Charlotte, Florida

Food was just as good as before, what change is technology. Many businesses struggle after CoVid so I'm guessing this is the adjustment Steak and shake had to make... where your order gets taken at a touch screen. Is a simple process. Most businesses are leaning towards more digital services. Please be nice to staff is not their fault the changes took place and that perhaps you are not ok with this. But don't base your review on a touch screen. Place was clean, food was good. If you are not a Karen this might be your place to go. I don't reply to comments so don't bother. read more

Food was awful. Service sucked and waited 15 min after order to get my shake. I was very disappointed that's for sure because steak 'n Shake before took pride in service and in their food quality. It's just not the same anymore. It's my choice and I won't be back more punishment. sorry . Most customers that day was disappointed as well. read more

I took my grandson out to lunch, I ordered the Butter Burger. having ordered it for the last 5 years if not longer, I took the top part of the bun off and right in the middle of the burger was a tablespoon of butter on it. Not melted. It was gross. I showed it to the lady behind the counter and she shrugged her shoulders and turned around. Not even an apology. I know good workers are hard to find, but at least train the people you hire. I threw it out. read more

Steak ’n Shake - Butter Burger - Fast Food Near Me - Port Charlotte, Florida

Absolutely filthy, nasty and it stunk horribly. The kitchen was disgusting - the whole place is undesirable!!! read more

Steak ’n Shake - Booth - Fast Food Near Me - Port Charlotte, Florida

Got no bun on one of my burgers, fries had BBQ sauce buried at the bottom.... They need a better Janitor to clean the mess that was next to us on the checkered floor. They refused to give me seasoning for my fries unless I bought an ENTIRE seasoning shaker. Shameful.... read more

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This place is abysmal do not eat here food was disgusting, and bland it was dirty, liked like the tables hadn't been cleaned for hours and the bathroom was filthy, it was self serve on a kiosk but the one person I talked to had a miserable attitude and was rude. I will never eat here again and I don't recommend it to anyone, this place used to be a fantastic place when I ate here as a kid and came as a family but it has fallen from grace. read more

There was so much wrong with this specific location. The bathrooms were disgusting, being seated took a good 10 minutes, tables around the restaurant were trashed, and being served was painfully slow. All this could be resolved if they weren't SO short handed. I got the Prime Burger and it was tasty. I would have given this place one star, but our server, Brandie helped save our experience. She was a breath of fresh air, she had customers complaining to her, and she handled the situation with grace. She was running around and had a smile on her face the entire time. She was great! read more

Steak ’n Shake - Handling a difficult customer with grace and respect. While ringing up another guest. - Fast Food Near Me - Port Charlotte, Florida

You have to use a kiosk to order, and there are no servers other than the kitchen crew. We tried to order milkshakes along with our meals, but the kiosk wouldn't allow it. A worker who came out of the back told us the truck didn't come. Huh? This is supposed to be Steak AND SHAKE! The burger was large and good. The steak frank was tasty but smaller than represented on the kiosk screen. The bathroom did not have any paper towels or blow dryer, and the soap dispensers were empty. Instead, they had a store-bought bottle of hand soap that was mostly water. Someone must have added a lot of water to what little soap had been in the bottom. I had to dry my hands on napkins in the dining room. Hardly anyone was there in the restaurant. Clearly the business has gone downhill. They used to have a bit of retro charm. Now it's just another fast food restaurant. The two stars are for the good taste of the burger and the polite kitchen crew. read more

If I could give 0 stars I would ! I live 30 min out but I love the Nutella milkshake so I make the drive and there is ALWAYS something wrong !!!!!!!!!!! "The grill is full so you'll be waiting 20 minutes" what does a grill have to do with me ordering a milkshake ????? 20 minutes for you to step aside and bland up some ice cream with Nutella ... if I wasn't so lazy I would make them at home ! Hate this location ! read more

it's been 30 minutes since i ordered one shake. The employees have not said a word about how much longer it will take. Not coming back

My very favorite burger fries and shake of anyplace. Maybe a nostalgic choice but I never get tired of going!

What is wrong with this place. Three separate times we have come by and they have ignored the customers. They lock the front the door and won't talk through the speaker. It is 8.45pm and the place is open. Come on. read more

They took over 30 minutes to get me my food by the time I got my food my drinks were already watered down never again bad experience