A little pricey for what they are. The burgers are not bad. Definitely on the greasy side. Reminds me of another burger chain but less pricey. I will say that their shake and fries are pretty good though but again - pricey. The shakes are a good consistency. Do have to eat it fast though or it will melt and the fries are skinny and crunchy and actually tastes like potato and not just airy potato. I will say that ever since they swap out the seed oils for beef tallow for frying the fries, the fries don't leave a greasy film around your mouth and fingers anymore and the fry tastes better and crispier. The service is not great but also not spectacular. Maybe it is the time I visited but customer service was not there. Maybe 2 out of 10 times I would get a friendly and helpful and kind customer service. All other times it's as if I'm being a bother when I'm the one that is paying! Again, it could be because it was very late. Never visited during the day, so can't tell you what day time customer service and dine-in ambiance is like. Overall, I think it's not a bad burger chain. Just a little pricey for the amount of food you're getting. But definitely try any of their deep fried items since it's fried in beef tallow now. read more

I was curious how highly rated this location was and I was shocked to see it's only two stars. Myself, wife and son have been coming here regularly for about four months, and I think it's great. My son gets a kids hamburger meal, comes with a drink. It's basically the same size as an adult meal, just a single patty. My wife and I each get a double cheeseburger with fries, a large drink to split and we all split a milkshake. Comes out to just north of 20 bucks. Food always tastes fresh, burgers are way better than anything you'd get at one of the fast food places. I've had zero issues. You also get 1$ credit for every 10$ you spend, so I'm constantly in a cycle of getting 2$ off each visit. Buy the 50$ steak and shake gift card across the street at Sam's for 37.50$ and you can get way more food than any other burger place for like 20$ max. read more

This place has the best smash burgers. I usually get the double steak burger that comes with cheese and bacon. The staff is usually very friendly and polite. If you like milkshakes, they also have a great creamy milkshake selection with different add-in options. I will say, I'm not a big fan of the french fries as they're very thin and not really how I prefer my fries to be, but the burger alone is something to return for--especially after a night out since they're open kind of late. read more

Steak ’n Shake - Milkshake - American Near Me - Orlando, Florida

Had the double steak burger all the way, best burger I have had in a long time. Thanks for a burger done the right way.

Great clean restaurant with delicious double steak burgers and a Butterfinger milkshake!! Highly recommend!! Only $5.79 for each burger with free fries!! read more

This isn't the steak 'n Shake we remember. The shakes were barely passable, 1/3 smaller and not mixed at all. Also, the burgers have shrunk and the price is nearly doubled. The fries got marginally better since they started using beef tallow, but overall two burgers, two drinks and two fries for 24 bucks . The person who took our order from the window, seemed like he absolutely hated his job. read more

Even the drive through here is terrible. I was asked to pull forward and wait by the door. My order was then bagged and forgotten. By the time it was bright out, it was cold. This place gets worse each month. Avoid if possible.., Yikes... read more

I stopped by this Steak 'n Shake to feed a few hungry kids and it did the job nicely. The order was complete, served hot and freshly made. The group finished off with milkshakes and all was good. Not a complaint amongst them. The prices were reasonable and the service was quick. I will definitely return. read more

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Best Steak 'n Shake experience to be honest. We were greeted right away with a smile & seated, no wait. Leana was the one who sat us & ended up being our server. She was on top of everything & everyone else as it seemed. She didn't write our order down but everything came out correct. Everytime I asked for something she brought it right out. Our service was great. I very seldom eat inside when eating at a Steak 'n Shake. Many have shut down but I'm glad this one is close to my house & has not. This was my first time coming to this location & I will be back simply because the service was so great! As far as the food, the burgers & fries weren't the hottest. Like the cheese on the burger not melted, that is the only reason I didn't give them 5 stars. read more

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First time good. This time not good.. I went to a different location and that burger was a solid 4. Good flavor, juicy and flavorful. Different location nothing like the first time. It was 4.5 miles from the "Drury Hotel " near universal. The burger was a double cheese. First off it had no salt or pepper on it at all. Second, I can't put my finger on it but something tasted "sweet" no relish ... it was a meat and cheese only proposition. Something was added to make it sweet and it was off putting and weird. The fries were ok. Thin fried that were at least very hot. They needed salt...NEEDED...but I did eat most of those . The burger I waited to eat back at the room. It was 3 bites. One normal bite Then an inspection and bite. Processing the sugar taste thing. Then reconfirm bite then garbage can. STEAK AND SHAKE what the hell happened ? read more

Trust me, it took the seasoned willpower of an Elite to hold off biting into this luscious double meat steak burger just for the photo shoot! Perhaps it's that adage that absence makes the heart grow fonder, but this rang all my burger desires bells. I simply love their steak burgers so consider my review as one from a very bias perspective. They garnished just the right amount of mayo, raw onions and pickles as if I were making it. Not over done with the 5-Guy's/Burger Fi juicy fat goodness -if you knoiw what I mean? Funny too that as I finally succumbed to my desire for a hearty bite, the radio synced up to the event by playing / singing: "I want you to be haPPEier, I want you to be hapPIEEEER!! (Marshmallow and Bastille) The other detail note worthy to mention is this location was including FREE Fries. For the asking! What a fun and friendly voice too they have at the drive up order booth window too. So, not only were these lunchtime fries free as advertised but with only one Burger on the order, they still put two servings of HOT-HOT free SnS fries in the bag along with the requested side of mayo. (Yes I go for the potato salad fries version- no catsup for me). Man, I was happier! I don't understand the low star rating at this facility has always met or exceeded my expectations in all ways. Oh well, there it is. It is a special weekend when the "gods of happy" are blessing you without expectations. read more

Steak ’n Shake - They nailed the double steak burger and free fries. Just the way I like it! - American Near Me - Orlando, Florida

Great costumer service and fast, food was amazing; i always come here never had any problems; except for today when i ordered a cookie and cream shake and told them im allergic to nuts and they gave me the wrong shake with peanuts im glad i didnt try it my mom did; told them and they changed it to the one i wanted but i feel that they should have been more careful about it. read more

Best place every for milkshakes, freshly prepared burgers and great customer service.

this place is disgusting!!! take the drive to go somewhere else. steak and shake is good overall but this location is not worth it. the bathroom the dining room everything about it. ashante the manager she sucks at her job. she is unprofessional her outfit was super dirty. a worker was touching his hands on the spatula and banging it against the wall. it has 2.5 stars for a reason. please save yourself time with the disappointment. the food is not worth it. first and last time i will ever go here. read more

Well, fool me once.. . I decided to give this location one last try, mainly because they were closest to where I was, and I was on a bit of a time crunch. I've come to the conclusion that they are unable to get an order correct, even if their job depended on it. What I received in my sealed bag was not at all what was on the receipt. Half my order wasn't even rang up, but I wouldn't have known at the point of order because they don't bother to verify the order prior to sending you to the pay window. It wasn't just me, either. The two cars ahead of me had issues as well. Maybe my childhood memories of servers on rollerskates skew my expectations. I just feel sorry for a company that has fallen so far. read more

Tawana was great! Steak and shake always delivers! The price is just right! And don't forget your coupons!!! The chili with cheese and onions is Oh and don't forget the shake read more

Steak ’n Shake - Bacon cheese burger and mint chocolate chip - American Near Me - Orlando, Florida

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Was a great burger, but the actual store was filthy. They had one waitress (felt bad for her) running herself to death trying to take care of the floor and counter...got a couple shakes to go that were typical. If the place was better staffed and cleaner it would've gotten more stars. I think m they are closing a bunch of these chain stores in the area read more

Steak ’n Shake - Triple Steakburger 'n Fries - American Near Me - Orlando, Florida

Decent diner that I've gone to for years. My favorite is the chili mac supreme. Service can be slow unfortunately at times, but the food doesn't disappoint. Good diner food for a cheap price. read more

Steak ’n Shake - Chili mac supreme - American Near Me - Orlando, Florida

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I arrived at Steak 'n Shake and they were half full. We were told it would be about 10 minutes. However, we were sat right away. We placed our order and I ordered a guacomole burger, brownie sundae milkshake, and a water. We got our water first off, but did not receive a straw. We had just left the Orlando City game so we downed our water very quickly. It took a while but our food finally came. That was the point the server went off to refill our water (still no straw). I noticed the burger looked like the cajun double burger. When the server brought our water se saw me looking at it and said sorry and grabbed the plate and took it to the kitchen. I figured they were going to make me a new burger on the fly. The server brought us some onion rings for while we waited. They seemed as though they were ones that they were about to throw away so they just threw them back in the fryer. They were extremely oily. About 10 minutes later my burger was delivered again. My daughter had just finished her garlic burger. She said it was very good. I got the burger and it had green smudges on. It looked like pesto it was such small amounts. Instead of bringing me a ramekin of guacomole she took my burger back. I asked for a manager to come by. My daughter had received her shake the moment her food was finished. I was told they are still working on my shake. Now I got my guacomole burger and it just had two small pieces of avocado on it. At this point my fries were ice cold. About 15 minutes after my daughter got her milk shake, I received mine. The picture on the menu showed it with a great layer of chocolate sauce and a cherry. I received neither of these items. I think my shake was sitting for a while, as it was very thin. After I finished my shake I still did not have a manager come to my table. We went to the cashier and she was staring off. She never acknowledged us. Eventually she yelled to someone in the kitchen. A guy in a polo shirt came up and fixed her problems. I asked him why there was no manager available. He said he was the manager and so I shared with him the story. He started out very defensive, but after he saw the pictures he felt very bad and apologized. He said he was unaware that I was asking for a leader. In addition, he was down two servers for the day. His name was Josh and ended up taking care of our meal. I look forward to trying them again so that I can update my review with how they normally operation. read more

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Steak n Shake somehow always manages to give me a headache. But, I am a sucker for their breakfast tacos and the chicken tenders. I will keep coming back whenever I crave these items. This location is not very clean. The restrooms are quite gross and smelly. Service is painfully slow. It takes a while for them to even take your drink order. So you will be here for a long time. However, the wait staff is always friendly and polite. 2 stars... read more

The waitress​ recognized my elderly parents as regulars. She ​greeted​ us with a smile​ and made my father a buffalo burger which had been discontinued some weeks before. Because she knew them as local regulars, he got the burger he'd had his heart set on.​ It made my day to see them feel so special at their favorite Steak 'n Shake. Steakburgers were tasty, milkshakes were great, service is terrific. read more

I am not a fast food person. When I was 15 my mom put us all on a diet and after that fast food has tasted like garbage to me for the most part. I don't really do McDonald's, KFC, Burger King, or the likes. Due to this COVID-19 experience, I've had to branch out of my comfort zone, and I decided to give Steak 'n Shake a try because it's near my job in Pine Hills. I actually enjoy the burger quite a bit, and am a big fan of the M&M milkshake. I actually think after this whole crisis is over I'll continue to come here. read more

After an afternoon of shopping, kids wanted some hamburgers n shake for a late lunch.. Stopped her since it is closed to home.. Been here many times with my family.. The servers has always been friendly n nice.. On occasion when they are busy they are not as attentive but it's like that everywhere.. Burgers are tasting.. My children enjoyed it so nothing else to said.. As long as they approve of the food.. It's a hit in my book.. Always plenty of shading parking so extra bonus.. Since it so hot outside.. read more

Steak ’n Shake - Baby boy enjoying his garlic bun steak burger:) - American Near Me - Orlando, Florida

Great thin burgers and shoe string French fries. The shakes are good and the meals are given for a amazing price. Tons of menu items from breakfast things to chicken tenders. Also this place has cheese sauce so you can dip you fries and burger in which I think is amazing. Service is also kind of fast inside and through the drive through. read more

Okay normally I love Steak and Shake but the last few times I have come here they have taken forever to take our order and get our food out. This visit was especially bad. Our server was April H and she was great. There were three other servers but they didn't do squat but talk with one another in the corner of the store while April did EVERYTHING ELSE. She took our orders and it literally took 50 minutes for our food to come out. And again he other servers were just meandering around not doing anything while she was farting around the place helping everyone else. The food was awesome as always I just felt bad because she was doing everything. She was super nice and apologetic on the ridiculous wait times. The restaurant had maybe six other groups in it so idk why our food took so long. read more

It's always packed. Seeing the name "steak 'n shake" you would expect the milk shakes are AMAZING especially from seeing the photos, but no they don't taste all that great, McDonalds makes better milkshakes to be honest but maybe your tastebuds would be fine with their basic milkshakes. The food is okay as well. read more

I had had two bad Experience with this franchise but this restaurant change my mine ... The food was good and acceptable and very fast service (impressive me ) The philly cheeses hamburger tasted very good... The place need clean better. read more

Steak ’n Shake - The philly cheeses hamburger tasted very good. - American Near Me - Orlando, Florida

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This place is super dirty Nobody go here Workers are rude every time I go there they always taking forever and always mess the orders read more

Just left this place. We placed our order in drive thru. The young man was really nice, but a lady in the background kept interfering and over talking him. She was very unprofessional. We ordered 4 cups of ice and she told us we could not order it unless we paid a $1. I said fine we will pay the $1. She was open faced giving an apology which means that she gave a sarcastic apology. When we got to the window to get our food we noticed that we didn't get one of our fries. She was constantly getting smart with my husband and I. I order was awful. My husband hotdog bun was burnt and the burgers were sloppy. We will not go back to this Steak 'n Shake. The young man that took our order should quit because if he's learning the business under her, he will never know what good ethics mean. It's a shame to have someone working like this in this time especially when I'm paying with my money to make sure you get a paycheck. read more

Line took forever and the fries are pretty small. I'm glad they have variety to pick from as far as fries go; Cajun , parmesan, or regular steak fries. Their 4 dollar menu isn't bad at all and I personally love there shooters. I may not fancy their Cajun fries but the Cajun shooter is awesome! read more

Steak ’n Shake - American Near Me - Orlando, Florida

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If I could give fewer stars I would. Came here late Monday night with my girlfriend and roommate, and we all got sick to varying degrees. I was lucky as I only had nausea the following day. My roommate woke us up around 3am vomiting and shitting. It was some of the worst throwing up and diarrhea I've ever heard in my life. Later the same night my girlfriend made a dash for the bathroom, also throwing up. My roommate found what looked like hair in his party melt and the staff quickly replaced it. I want to assume the best about people, and the service *seemed* good with what appeared to be a nice enough staff, quick service, etc, but it was hands down the steak n shake that made us all sick. I don't know if it was spoiled meat, or a dirty kitchen, or unsanitary staff, but something here REALLY messed us up. There are other steak n shakes in the area, one of them HAS to be better than this. read more

Horrible customer service. We ordered our food and wait about 20 mins for our food, that was not good. We had to order at kiosk and then just waited. No one even looked at us. Other restaurants in the area with better food and service. read more

I've been to this location a few times, it's not the best area but staff has always been nice and helpful. The drive thru does take some time, but the food is always on point. My favorite thing is the Parmesan fries read more

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Drove up to see many employees outside smoking. Walked into a string grease smell. 2 tables and one person paying. We were standing for over five minutes without acknowledgement. The manager peeked out a window in the back and did nothing. The cook looked at us a couple of times. Nothing - finally the cashier said have a seat and will get to you when we can. The sign says wait to be seated. The manager walked up to talk to her and never looked out way. When I said why did you let us stand here all this time she shrugged. The manager knew I was not happy - we decided if was a sign and walked out. Called the number to complain and held on for a very long time... read more

Steak ’n Shake - American Near Me - Orlando, Florida

The restaurant was very clean. Employees were friendly and helpful. Food was great. Only complaint is they no longer have rye bread for patty melts. read more

The general manager is RUDE!! I calle corporate with a complaint about my food and the crappy service I received and the GM called me back like she was scolding me and getting some straightening! I will never return to this location!!! read more

I have no idea how this place is still in business. I love Steak n Shake so I hope someone from corporate reads this and does an intervention on this location. It had been a while since I had been in because last time the service was so bad. This time we never even got food. Got there at noon on Saturday. A waitress sat us and no one came over. We sat for almost 10 minutes watching more tables get sat and the ones that were there before us still sitting with only their menus. No tables were being greeted let alone served. I finally got up and asked the waitress if we would be out of there in an hour. She said no and did not seem to care at all, and so we left. Heed the other reviews here and avoid this place. Worst steak and shake ever. read more

Worst. Service. Ever. Gave me the wrong order twice and wouldn't listen long enough for me to explain what the actual order was. I will never ever be back. First and last Steak 'n Shake experience. read more

Service had been hit & miss; however, today was phenomenal from Gabby!! She greeted us when we walked in, sat us & was our server! She took great care of us. Kept our drinks full & kept checking on us!!! read more

Slow slow super slow, oh did I mention that they are super slow at everything they did. The highlight was watching customers flagging down servers 15 minutes after they were seated by grabbing a server by grabbing them by the arm and asking if someone could take their order. Oh that is not the best...one man actually picked up the please wait to be seated sign and waived the entire sign post in the air, trying to get someone...anyone to come greet his party. Yes....actually dancing with the sign... After eating, it took over fifteen minutes wait to pay, with only one other person in front of us placing a to go order. The whole episode lasted almost two hours...at a fast food restaurant...a Wednesday afternoon at 2 PM. As we finally escaped the insanity...the man who had been dancing with the please seat me sign had been seated for about 20 minutes, but still had no food or drinks, the table of two, who grabbed a server and begged to order, had drinks but no food...about six servers were gathered behind the server station arguing about whose responsibility it was to clean all the dirty tables...between checking their cell phones... we escaped the madness....those other customers may still be waiting for their burgers and shakes... read more