NEVER on Sunday.... Poor management cannot keep crew on site; avoid Sunday takeaway. Bengals game day, and few workers on site - required 40 minutes to get to window. Personally saw 5 cars pull out of line due to delay; one person ordered 2 shakes and required 12 minutes to fill. Some drivers ordered and departed because of LONG time to pickup - what gives. Finally, I witnessed hapless cook and order person sorting All of those orders which had no recipients. Caveat: Check order prior to departing. I asked what I received and the girl said: Hamburger.... Never on Sunday. read more

Steak ’n Shake - Burgers Near Me - Miamisburg, Ohio

I waited in the drive thru lane for 45 min to get my food. There were only 5 cars ahead of me. Absolutely extremely slow. Staff sat and the back door just talking read more

The only positive thing I can say is the burgers and fries technically tasted good but were completely cold by the time we got home. We intended to use the drive through but due to our large truck (the that drive through was designed our truck would have impeded traffic). We ordered at the Kiosk and waited 20 min for our order. The fries were cold. And by the time we got home our burgers were very cold. This was our 2nd negative experience here. We do love steak & shake but not this location. Fast food is so impersonal now. There was no one at the counter creating people like I've seen at other franchises. I guess we could come for shakes only. read more

For a miamisburg location it was very disappointing. EVERY single table was dirty. (There was only 1 single man in the restaurant eating when we ordered). My husband requested someone please come out and wipe a couple tables down. No one ever came out to wipe anything down. We could see the grill screen and they weren't very busy, employees were singing and dancing in the back, still no one ever came out to wipe a table down. We are done eating and still no one came out to wipe a table down. We are both in the restaurant business being servers and bartenders so we GET IT, but wow. That place needs employees who care. read more

dine in and drive thru are both horrible now don't waste your time you'll burn a whole tank of gas waiting for your meal

Do not come here, service isn't the best and don't even try to come an hour before close. They constantly close their milk shake machine down earlier and just say it's broken. Famous for milk shakes, where are the shakes??? So annoyed this place sucks. read more

They take forever to male 2 burgers and 1 order of fries. Then they get both burgers wrong! The receipt clearly says mayo no ketchup a d the burger has no mayo and a lot of ketchup. They'll be shut down soon! read more

Took forever,there was something on the straws,it was kind of dirty,and it looked like half the employees weren't doing anything .The only good things is the air was breathable and some of the employees weren't doing anything nice 2 stars is fine. read more

We love the prices! Burgers are excellent, I had chili, which was tasty, but on the soupy side. The fries were horrible, we ordered extra crispy, and we got soggy. One disappointment will not eliminate Steak & Shake from our fast food choices, but it probably will eliminate the combo meals. read more

Great steak burger awesome melt sandwich. Service is top notch friendly helpful. Clean place. Will be back for lunch.

We went through the drive thru and I got a cheeseburger combo with fries and Coke. It had been several years since I've been here. The burger wast delicious and the fries were good too. I forgot how skinny they were, so that took some getting used to. Otherwise, it was a great experience. read more

Steak ’n Shake - The burger and fries. - Burgers Near Me - Miamisburg, Ohio

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Lazy ass people working tonight. "Carry out only" oh really dine in says midnight on the door and online. Get it together. If you dont want to work and do your job stay the fuck home. read more

I will never in my life eat another morsel of shit from another Steak and Shake resteraunt. This is my first 0 star review. I just ordered an Egg Nog Milk Shake and a Chilli Bowl Deluxe and paid for it. All they gave me was a regular Chilli Bowl. I discovered it when I got home, and called them and just simply wanted a refund. They refused. About a month ago when going through the drive through, I ordered Chilli and It clicked I forgot to ask for crackers, So I excitedly said "oh yeah, Don't forget the crackers!" Talking to myself as much as anyone. I didn't mean to be rude if I was. The woman at the Drive through however was intentionally rude and gave me a scowl as she handed me my bag. When I got home I discovered that my crackers were all mashed to bits. So this is my 2nd time receiving horrible service in two visits. read more

Indoor now open March 2020. Order from a touchscreen when you walk in. Less tables. Go get the food when they call out your number. We sat for 40 minutes and watched five groups get up and leave and no one wiped the tables for the next guests. No employees out in dining area. Totally lost the 50's vibe. Too bad. Used to be one of our favorite places. read more

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Super disappointed in the changes at this restaurant. First they go to fast food, ordering at a kiosk and picking up your food at the counter. Then they go to plastic silverware and styrofoam cups! What a bad decision for the environment. read more

If you have a hankering for chili with spaghetti, do yourself a favor and get it at either Gold Star Chili or Skyline. Pay the extra 2 or 3 dollars and have yourself a dining experience at the other restaurants. This dish at steak and shake is downright atrocious! The only thing you get plenty of is the spaghetti. The chili that was smeared all over with chili tasted Ike chef boy ar dee, no meat, 2 or 3 pieces of onions and a little cheese(I think). I learned my lesson with this one! Where they do shine, and why they are worth considering, is the steak burgers and the shakes. I got a single and it was good-sliced fresh onion, lettuce and tomato. Yummy! If you are hungry, try getting one of the double steak burgers. Forget the fries, nothing wrong with them per se but not worth the empty calories. This chain also has some low prices, and in this age, that is a strong reason to go there read more

We ordered carry out through Door Dash and the food was delivered hot and fresh! Our order was accurate and the food tasted great!

We came into this fine establishment, feeling hungry. They gave us our food pretty quick, but one burger was missing, one was COMPLETELY WRONG and our shake was wrong as well. P.S. we got no cheese with our fries read more

Got screwed again even checking it gets messed up. Second time this location. I guess its on us but we watched them pack and reviewed with them too. Service has really gone to heck. Just about the time you'd think folks would be trying harder! read more

My hubby & I arrived for an early supper & were seated immediately. Our server took our drink order while we perused the menu. We both ordered the $4.99 special which was a double steakburger w/cheese & a small shake. My hubby ordered a side of fries for 99¢. Our food & shakes came out in less than 10 minutes. Our server was attentive & made sure we were satisfied. Everything was delicious & the price was right. We'll be back as it's the only location in the area. read more

My first time ever eating at a Steak'n Shake. I heard good things about their burgers and shakes, so being in town for a band competition, I thought I would try it. It was horrible. My burger looked worse than something from McDonald's. the taste wasn't much better. I got the guacamole burger and the guy on the line just put a blob of guac in the middle of the burger and slapped the bun on. Zero presentation. Big disappointment! I was scared to try a shake at this point, but tried a kid size white chocolate. It was pretty good. I will never eat at a steak and shake again! read more

Steak ’n Shake - Burgers Near Me - Miamisburg, Ohio

WOW, super clean. Great customer service. Great food. Would strongly recommend this steak and shake. Note to Dining Room manager. If you need a job private message me. . All joking aside she is over the top and the owner should be proud of her. read more

*3.5 Stars* No frills, 50's burger motif with a modern twist kind of place. Reminds me of White Mana but not on the same level. The main item to order here is a burger...then maybe a shake. I had the double burger with cheese as I didn't want to kill the flavor with additions of guac or crazy stuff. The double is like having a single elsewhere. The good news is if you sit at the counter you can watch your burger being prepared. It's about half the size, smashed when completed...kind of disappointing but good nonetheless. I opted not to have a shake which I wish I went for one because they all looked delicious. For $4 you get a double burger and fries, freshly made. Not many fries though but for the price, you get what you pay for. Servers were friendly but the food did take a bit of time and the place wasn't even that busy. Enjoy! read more

If I could give 0 stars I would. I bought 2 Milkshakes 1 of them (The one I was Drinking) I started chewing on what I thought was peanut butter. No it was Flys. (Insects in my milkshake on the bottom of the shake. I swallowed a few because I didn't know what it was. We are emailing health inspectors and I'm contacting my lawyer first thing tomorrow morning. They offered me $11 on a Steak 'n Shake gift card for the inconvenience. I have pictures as well. read more

Steak ’n Shake - The fly I didn't swallow. Their were also Nats in there as well. We just found those as we poured it out. - Burgers Near Me - Miamisburg, Ohio

I just got a door dash order from this store. i think it's the best packaging i've ever gotten from a door dash order. it was a 15 minute drive from the store to my location and the food was still hot and delicious! even thought i didn't order much it was still packed amazingly! i will be ordering from here more often! read more

We went at around 11 at night and the workers were all messing around and being super loud and slow the big black guy gave us our food and he was super rude and yelling at us for asking for a straw !!! read more

This is the second Steak and Shake we went to and literally stood at the front waiting to be severed while workers walked past us without asking if we needed to seated or wanted to order. This time we waited about 7 minutes in an almost empty place. At the other location we left after waiting almost 5 minutes when a couple that just walked in were immediately approached and seated. We'll never spend a dime at any Steak and Shake ever again. read more

For some reason they cannot seem to get orders right.When door dashing from them and our food arrived they forgot 2 shakes and a soft drink. Fries were soggy so we called them to see if we could have our order remade and they would not do it.These days customers are always wrong as it's just to difficult to read an order slip and get it right.SMH, what gives? read more

food was bad and the manager clearly can't run the place and got an attitude with my grandmother after her top bun was as hard as a rock. bad service bad food. read more

I was here at 7 AM for breakfast. The place was completely empty. The guy working the grill was very polite and friendly. It took a while to get a waiter, and the waiter was not very attentive for some reason. The food once ordered, was cooked perfectly and tasty. The cleanliness of the place is probably two stars, and the waiter's lack of attentiveness was also two stars read more

Some of my favorite food when I am coming home from the bars in Dayton. When I worked at Masque I hit the drive thru every Saturday night, Open 24 hours 365 days a year. I ordered breakfast here once and it was greasy good, For dinner I go with grilled cheese and fries with a side of their yummy honey mustard dressing. That stuff is like crack to me. Their steak burgers are not all that, but their shakes are primo. Can't go wrong. Highly recommended after a night of imbibing at the local bars. read more

I love Steak 'n Shake. They've got a unique taste in the burgers and fries, and some of the best milkshakes around. If you're a fan of garlic the garlic burger is to die for! However, the drive through at this location is prone to mistakes. I don't believe it's difficult to put Swiss cheese on a burger yet this location absolutely refuses to do so for me. I'm writing this review as I wait to have my order fixed because I'm tired of this happening repeatedly. read more

Showed up tonight with a group of about 15 or so. The employees looked scared and no one wanted to help us. One employee said he was going to hide in the back because they couldn't handle our group. We stood there for several minutes waiting while the employees just kept working and ignored us. Several tables needed cleaned off but no one was in much of a hurry. We left and took our business to BW3s where we had a great time and got right in. You missed out Steak n Shake. And by the way, your restaurant is nearly always dirty anyway...yuck read more

Whoa! I'm not the first to review this fine roadside establishment??? Anyways, I was on a long stretch of a deserted road (@ least to me, being from LA, it seemed deserted) during a thunderstorm looking for the trusted, tried and true McD's, when I happened to see a sign blaring "meals for under $4!" And "Steaks 'N Shakes". So instead of driving for who knows how much longer to get to mcd's, I decided to give this place a try. it's got that quaint retro johnny rocket-esque feel to it. as for the food, ironically, i ordered their "californian burger" which tasted sort of like if big mac and double double had a love child. the best thing about it was their service...but then that may be chalked up to this being in ohio where ppl have been extremely friendly. ok, a correction, my server informed me that dorothy lane is in fact one of the two major thoroughfares in the city. so go figure on my thinking that this was on a deserted road. nevertheless, i'm glad i got to try out steak n' shakes, which i'm guessing is like a ohioan counterpart to in-n-out. read more

One of the worst drive thru's on the face of the planet. I understand they cook burgers and make shakes to order but waiting 36 minutes when only 1 car is ahead of you in line is ridiculous. Management (if they care) should study what In-N-Out Burger and Chick-fil-A does for employees and efficiency. Only turning a handful of cars / orders per hour is a joke. Good luck staying in business of you don't change. read more

Steak 'n Shakes are a staple of Ohio and I was looking forward to trying them while visiting. We don't have them in California so it was going to be a novelty. My son ordered takeout early in our trip and discovered a hair in his fries. Needless to say, any interest on my part to try Steak 'n Shake has disappeared. read more

Food fair. Disappointed to find out it was unrealistic to expect your shake to be served with your meal per the waitress.

I'm a driver for Grubhub so have been to this location multiple times. I've never been ignored so many times. The worst service in Dayton.

Literally the worst establishment I've ever been in. I came in on a Saturday night with a group of five. We waited at the front door for fifteen minutes, no one greeted us, no one told us when we'd be seated. I finally got fed up and ordered my food online. I got my food and ate it standing at the front counter before anyone who worked there even acknowledged my our existence. Completely unacceptable! read more

So my boyfriend and I got a gift card to steak n shake for christmas, we figured why not try this one by our place? We both love steak n shake and have not gotten many chances to go out. We were greeted and sat. Then 15 minutes later...nothing...no I will be right with you, no drink order taken. We were still just sitting there being ignored. They were not busy at all and had at least 3 to 4 servers working. I could not believe it. Horrible customer service. When we got up to leave, no one said anything to us. Did not attempt to stop us. Nothing. We will NEVER be back at this location. Save yourself a trip and safe your money for a place that will actually take some pride in their restaurant. read more