Was my first time at Steak 'n Shake and I was excited to go, but as soon as I got in there it smelt horrible. There was trash and food on the table and floor and in the seats. They sat us down at a dirty table and I had to ask the server if they could wipe it off. Did not get my food on time or at once and had to ask them several times where my food was. People who came after me with a bigger party and they would get their food first. Milkshakes were wrong and manager was not helping at all, one server was very rude and sarcastic but I can say it was nice of him to pay for our food. I waited to eat for a full hour and a half and still didn't have all my food. I got there at 11pm and did not eat until 12:20am. read more

Yall..... first of all, the drive thru is HORRIBLE. Every time you go through the drive thru, multiple cars end up pulling off. The wait is at least 20 minutes for the drive thru. Going inside isn't too bad but it still lacks decent customer service. This place is going to go out of business soon, I can see it. read more

I've been to this Steak and Shake and the wait time was long (which I don't mind), but today, one of the employees who worked the drive-thru menu was a bit rude. My boyfriend was asking for clarity on a menu item, and the employee he was conversing with had a harsh (almost annoyed) tone.In fact, another employee had to interject and explain the details in neutral tone, because the previous one sounded argumentative. It was off-putting, so I probably won't come to this location anymore. read more

If I could give this place zero stars I would. Very unprofessional staff. Not knowledgeable about their menu. I left without eating a meal. Staff members talking about drugs. Cook was complaining about doing breakfast, telling his co-workers he don't do breakfast and will not do it again. Crazy atmosphere This was the morning shift, they said no coffee until 7 am. When asked why I was leaving I told them that are very unprofessional with horrible customer service. I will not visit the establishment again. read more

If I could give less than one star I would. The nastiness is beyond belief. The staff's disregard for cleanliness and customer service was disheartening. read more

Horrible service no matter what time u visit this place it's always a 15- 45 min waiting the the drive Thru. The food is pretty good but not worth the wait. I remember 1 time I decided to try there breakfast i was very excited because there was Barely a line but as always the line moved very slow and when tried to place my order the lady on my speaker told me they stopped serving breakfast early today I could believe my ears. And another time I waited in the drive Thur for almost a 1hr and when got home I unwrapped my burger and the bottom bun was missing. These are just two of the worst stories this place sucks far as service but the food isn't bad.If your going to visit dine in read more

For a "fast" food place, the service seems to be one without purpose and extremely slow. From beginning to end. First and last time ill visit this location. read more

Went to Steak'n Shake this morning, stood in lobby for ten minutes watching employees watching me. Had to say loudly Helloooo, before any acknowledged my presence. No one asked to help me so I waited ten additional minutes then took my business across the street to IHop I spent $22.89 plus $4.11 tip read more

Had a terrible experience here. Went for lunch on a Thursday and it took them 30 minutes to give us water (after asking for water twice). Also they forgot parts of our orders and never bothered to correct it after we told them. Totally disorganized staff with no initiative. read more

I can 100% understand why this establishment has only 2 stars. My husband along with my 3 children and I came here on Sunday 8/5/18. They were not busy when we arrived. Our waitress took our drink order and 15 minutes later another waitress came to take our order and we still had yet to receive our drinks. After waiting another 15 minutes our food arrived. I asked her for seasoned fries and she said do I want regular seasoned fries or the Cajun ones that are spicy. I told her I did not want the ones that are spicy I want the ones that were in the menu with a picture. I ended up getting regular fries and she told me to put seasoning on them. Hmmm. The cups of everyone was empty on the tabIe when she brought the food. I then asked for mayo. I waited 10 minutes to get it but was hungry so I started eating. At the same I ordered the mayo I ordered the onion rings because I didn't want these fries since they were not what I ordered. I am currently still sitting at this table. Everyone has been finished eating for 20 minutes. She brought the receipt and said the onion rings are coming. That was 10 minutes ago and everyone at the table is ready to go. This is ridiculous. I understand that I'm not in a 5 star restaurant but I've never seen something so outrageous. A different waitress saw me looking around and asked me if I needed something. I told her I've been waiting for 20 minutes for the onion rings and she went to check on them. She said that the other lady did not drop the onion rings and she just did it for me. That's crazy because on 2 different occasions she told me they were on the way. The second waitress told the manager who looked at me and rolled her eyes. I have been a store manager in retail stores for the last 12 years there is no way I would roll my eyes at a customer nor would I let my employees have bad customer service skills. read more

Service was awful...we were told that they were backed up and I would understand that BUT THE GAG IS that only half of the restaurant was filled...we were seated and the floors were terrible so we had to move ourselves to a cleaner table. The wait for our food was wayyyy too long and we didn't get all of our shakes until an hour in being there...we even had to ask the table next to us for some ketchup because despite our plea for some CATSUP we never received it. I almost had a heart attack in paying so I'm not satisfied AT ALL... read more

Awful service. Sat three tables in the same section and no wait staff showed for 20 minutes. No water. No order. Nothing. Awful. Walked out.

1 hr wait time in the drive thru and still order not right.... employees are walking out.... asked for a manager and one never came... I do t even think one was there. Get it together Glenn and steak and shake. read more

Disgusting. Simply disgusting. I would NOT recommend you eating here. Me and my family went there to get a quick bite to eat since we were hungry, very big mistake. Nobody came to us to help us get seated, they seated around 5 parties before finally coming to us. I went to the bathroom to wash my hands and was just disgusted. The bathroom smelled worse than raw sewage and looked disgusting. About an hour later we got our food, but without drinks which followed 5 minutes later. When we got the food the order was wrong, and the caramel apple shake wasn't good. Just a vanilla shake with a bunch of caramel. Moral of the story. Don't waste your TIME or MONEY. read more

Waited 25 minutes for someone to even ask us what we wanted to drink although everyone was standing around doing nothing. Very frustrating to say the least. Someone finally did take our order and the food was ok. read more

Horrible! Waited 15 minutes for a table. I order my food and to go food ahead of time. After my family finish their meal and we waited over an hour for the to go food including the milkshakes. They are very unprepared when it comes to the weekend crowd. I will NEVER come to this location again! Thank GOD my children was with me because I was getting ready to show my ass. Two hours for burgers,milkshakes and slow sorry ass service. read more

Went through the drive through tonight, took about 1/2 an hour even though there were only about 3 people ahead of me. The burger was absolutely dripping grease, it was disgusting. The worst, though, was the chocolate shake. They only filled the cup about 3/4 of the way, which I thought was odd, but whatever. But, when I tried to drink it, it tasted like SOAP! It was 12:30 am, I really wanted to take it back, but I was too tired, just wanted to get home. read more

This steak and shake is the worst. I've always heard rumors about them and their poor service but now I am a believer. First I went to the drive thru and waited about 15 mins before I went inside to order my food. Once inside I waited another 30 mins for just a burger and fries. There were several workers present and it seemed that only two or three were actually working! There were several upset customers waiting for their items right along with me. Many of them had wait times longer than me! Then to add insult to injury my burger was just thrown together and sloppily wrapped. I definitely will not be returning to this location. read more

This is the slowest Steak and Shake I have ever visited. Every. Single. Time. I'm currently in the drive-thru and I've been waiting so long that seven cars have left the drive-thru. Seven. The result is no different on the inside. One day I waited almost thirty minutes just for a shake and nothing else. When I complained, I was told that my order was behind the rest. Yet, I love Steak and Shake so I keep trying. However, this is my last time at this location. Customer service goes a long way. read more

I have been to many locations of steak n shake and this location is the worst. I tried it several times being patient and the last visit was actually my last unless they send notices out that they have changed. 1.The have a wait here to be seated and no one is ever there to seat you or they take forever. No one acknowledge your presences. I have sat myself all three times. 2. The shakes takes forever to get to your table your food is almost gone. Except for my first visit. I miss that waiteess. 3. Appears they are under staffed. I always see the manger working. But note he do not acknowledge you either or appoligize for the wait. 4. Drive through is a joke I could watch a movie waiting to order and get food. 5. They allow disruptive teenagers or young adults to act like they have no home training. Good to have fun, dance if you will but to shout out obsenities and there are young children there is a no no. Holloring like they are going to fight. How can one enjoy their food in this setting. Or even work in this setting if they are about business. Police should have been called to calm them down or escorted them off property. My grandchildren always ask to go when they come see me and the answer is no!!!! If they must I will go to one somewhere else. read more

I love Steak 'n Shake. Love the burgers, love the shakes, love the fries, love the chili. But my last experience at this SnS was terrible. Waited 10 minutes to have my order taken (apparently only 2 waitresses there). Waited a long time for my food. Ordered a double steakburger with nothing but mustard -- it came with pickles, onions, lettuce, tomato, and mayo, none of which I wanted. I had to ask for silverware after my food was served. Burger and fries were cold. The shake was delivered 10 minutes after my food (so I had nothing to drink while waiting on it), and then it was pretty much frozen solid and undrinkable. This location needs to work on their customer service. Start by hiring enough wait staff so you don't upset all your customers. Then get someone who knows how to make shakes that are drinkable. read more

My friends and I had a late night on the town and decided to go here. Walked in, there were probably 20 tables free ,hardly anyone in the place. Waited about 5 minutes without anyone acknowledging our presence. Walked out. END of story. read more

Soon as we walked in no one payed attention to us till 15 min later after that we were seated at a dirty table they promised to wipe it down but it took them 30 min waitress came over to take our order and forgot to clean our table till I told her and it took her an additional 15 min to get a rag and then she left and never asked us what to drink or asked us what we wanted to eat. Horrible service never going back. Snellville Steak 'n Shake is way better and service is better I do not recommend the Lithonia Steak 'n Shake to ANY ONE. read more

Jasia has an horrible attitude especially taking orders. Her customer service can definitely use some improvement. Regardless if you're having a bad day, you should still treat your PAYING customers with respect. Taneeka was simply sitting beside us and was literally sweet and even told my father happy birthday. Great person! read more

If I could give no stars I would but unfortunately I have to give them 1. But I will never be back to this steak n shake again, I've came here in the pass and it WASN'T good at all so I was like maybe I'll give them a second chance but once again they have failed !!! First there was one server for half of the place and it took almost 20 min before she came to us another 20min before getting our drinks and then a lil after our food came. When it came it was cold the server said that it was fresh, and it just came out but my 8 month old was able to eat my food right when it hit the table with no problem! How is that??????? After food came we never saw her again, she didn't even look in our direction. While this is going on and she running around crazy there are 3 employee just hanging out but anyways I done wasting my time on this post ! N I WILL NOT BE BACK TO THIS ESTABLISHMENT EVER AGAIN !! And i don't recommend anyone going to this place maybe if they get a whole new staff it mite be better !!!! read more

If I could give 1 star I would. The service was horrible we were the only 3 people waiting on our food and it still took 30 minutes for us to get our milkshakes. Siobhan our server was rude and yelling all over the place being so unprofessional I was just amazed people actually act like that at their job. They didn't even remember our order when we had just told them it 5 mins before. read more

This is the worst steak and shake I have ever been to! They are BEYOND slow. I've waited 35+ mins in drive through on several occasions and my food always seems to be cold!! Customer service is awful! They are rude and do not care that you have waited forever for fast food. Unfortunately this is the only one near me but if you have a choice to go to a different location I would strongly recommend it. read more

This store just got a 49 on health inspection. When they came back to reinspect, the store manager just quit when he saw them pull up. I will not be eating there. read more

I Just had the WORST experience at the Steak 'n Shake in Lithonia, GA. 2905 Stonecrest Cir, Lithonia, GA 30038 We were a party of 4 adults and 3 Children. We stopped in at around 11:20 PM. Hungry after a full 6+ hours at Six Flags over GA. The restaurant was NOT crowded. Once we were seated it took the waitress 14 minutes to even come and get our drink orders then we had to repeat the orders several times because she was NOT paying attention. after about another 10-12 minutes, I had to ask a different waitress for a refill on my wife's' coffee because our waitress was no where to be found. after ANOTHER 8-10 minutes the waitress finally returned to take our food orders. Which we AGAIN had to repeat several times because she was not paying attention. SO we wait almost 20 minutes for the food to come, As she starts bringing it we notice that there is something wrong with EVERY SINGLE ORDER. I actually had to ask her if she had the right orders for our table. I FINALLY had had enough and got up to go find the manager. Come to find out HE is the one "cooking" the orders. I asked him to come to our table so he could see EVERYTHING that was wrong. He came to the table and then started making excuses for why things were wrong. At that point I told him that there really was nothing he could do to solve the problem because it seemed as if he was part of the problem. Some SERIOUS re-training needs to happen at this location. This is the second time in 3 months that this location has had problems. I will be sending a copy of this post to the district Manager for the area. I will include ALL my contact information in that email. read more

Went on Sunday evening. First order wrong as waitress did not hear me. I ordered a steak burger and small fries. I received a small fry at window. I informed the waitress that my order included a burger. She delivered it to car after a 15 minute wait. When I arrived home I discovered that the burger was re-grilled till brown and fries were inedible as they were so dry and cold that you could not eat them My dog walked away from them. Horrible food and forgetful service. Burger served with no dressings only a soggy bun. read more

very disappointed in the attitude of the drive thru lady and the horrible service. My order was messed up & they did nothing to fix it. DO NOT GO HERE!!! read more

I only gave them 1 star because that was the lowest option. Would have gave them zero if I could. Ordered at Drive thru Waited 20 minutes for food and it wasn't all there . Had to go inside and wait another 15 minutes for what they forgot. Got home and they got 3 out of 5 burgers wrong some way or another. Originally asked for ketchup, got none, when I was inside they acted like I never asked for any. Horrible service, and a bunch of idiots on the payroll. Don't care about customer service or quality. I have almost 5,000 Facebook friends in this area and will share this with them to save them the trouble I went through tonight just for a few mediocre burgers. read more

We always have good service at Steak and Shakes when we go. This however was an absolutely terrible experience. We are visiting from out of town and decided to grab a bite. It was 2:55 so not necessarily lunch time. We stood at the door waiting to not only be seated but acknowledged for upwards of 15 minutes. All of the workers were just staring at us from the food window. I had to ask if we should seat ourselves and I was automatically told that they would seat us from a woman who practically yelled at me. They said they needed to clean tables when there was at least five clean tables in front of us. After we were finally seated, we were once again ignored for another 10 minutes. The people that were sat before us were never approached either. We finally left after waiting 25 minutes...25!!!! We were crazy to have even waited that long but our kids love the place. We left with them crying and feeling as if we just left the twilight zone. Like I said before, we have never had an experience like this at a Steak and Shake. Someone from corporate really needs to get in there or it will be a failed store. I never post on Yelp but I am seriously in disbelief about this place. read more

Reviews are consistent with my experience. Took about 45 mins in drive thru. Food was less than par. However, the lady in drive thru offered free drink bc it took SOooo long.i could go on and on about this particular st n sh, but the short of it is this: I won't be back to this one. read more

They are busy and apparently understaffed. Our waitress took forever to bring drinks. We asked for refills and napkins, neither came after we reminded her twice. read more

I don't know what it is about the restaurants in that location, but my experience with them has not been good. Do I ask too much of them or they are just not up to standard? I went to this location on April 7, 2011 to get a quick dinner for my family. We enter the restaurant at around 6 o'clock, it was half full, and as far as I could tell about 5 or 6 waitresses were working. We stood at the door for 15 minutes and not once did anyone come to us to say welcome, I will be with you in a minute, or may I help you. Well after waiting to see if they would, we decided to leave. Now I understand why some businesses fail, bad customer service would be number 1 on my list. read more

For as busy as the store was, we were seated immediately. It took a few minutes for the server to come take our drink order. Then another few minutes to get our drinks. She took our order after handing us our drinks. Yes handed. Not placed on the table. One of my top 3 pet peeves. It took approximately 15 minutes to get our food. My husbands order was wrong. He ordered a particular chicken sandwich and got the same flavor on a steak burger. Remember that pet peeve of mine? Yes, my plate was handed to me and at best, was lukewarm. My daughter said hers was amazing. Half way through the meal we ordered milkshakes to go. While waiting for those a trip to the ladies room was necessary. It looked like it hadn't been cleaned in a week. Receptacles were overflowing, there were ants on the floor. A couple flies in the stall, and no paper towels. I rejoined my family who are still waiting for the to go milkshakes. So our server comes over and we tell her we are moving up front to wait for the milkshakes. And she replies with 'oh, so you want those to go?' After getting that straight we see milkshakes flying out the window. But none towards us. My husband walks over to find out what the holdup was. He speaks to server and then comes back to ask what we've ordered! They started making them. And then they came out promptly. Need to avoid this location at all costs. read more

A party of ten celebrating a birthday ensures a good tip for servers. However, Jazzlynn (the server) acted like she didn't want to serve a party of ten. We waited for drinks for TEN MINUTES. anytime we'd wave her down, she turn her head as if she didn't see us. Completely lazy service. Managers were just as lazy. I've served tables for five years and would never have seen something like this. A big group would be a great tip, but instead no tip. read more

An excellent example of a diner style hamburger restaurant. I've been to this Steak 'n Shake about half a dozen times now, and I always leave happy. On this visit in particular, we were waited on by Jazzlyn, and she was an absolute gem - cheerful, prompt, and helpful. I'll be back whenever I'm in the area. read more

this stupid restauraunt took 2 hours to get our food 2 like who does that and the service was awful and they were rude and some milkshakes werent even that good. never ever go there cause getting your food is like finding an invisible needle in a haystack read more