Holy cow...I don't leave bad reviews but this is nuts. I placed an online order through the app as I pulled into the parking lot. 2 cars in the driveway. Order processed at 12:36.... Got to drive through at 1246 - 10 min for 2 cars. Immediately I hear "can you hold?" (How busy could he be?). I said sure. Then he asked again. I affirmed. "But you didn't say anything." Why is he arguing with me about holding - just do your job. Eventually I tell him my online order. Seemed to confuse him. "They're still working on it"...4 mins later I get it. It was just a whopper meal that took 15 mins. Haven't eaten yet. Needed to vent. Edit: ate the whopper. Paid for a double and some add ons. Got a standard whopper. Lost $3. :/ read more

Rude and ghetto ! Yesterday I did an online order and I chose to drive-thru, was later. told that I couldn't use the drive-thru. I had to come inside. What is the point of having a drive-thru on the app, if I have to come inside. Female at the register or over the intercom had a lot of attitude, paid for strawberry lemonade and they didn't have it . Just so sick and tired of black women always got attitude and I'm a black woman myself! read more

It's Burger King. I don't expect 5 star service or a mouth watering dining experience. The people are friendly, music was ear friendly, they don't bother you and the food was edible. The restroom was clean. It is what I expect from Burger King. Inexpensive and peaceful. read more

Burger King - Clean and friendly - Burgers Near Me - Lithonia, Georgia

The absolute worst experience ever. After traveling for hours my daughter and I went to these locations drive thru and waited behind a car for 10 mins. They eventually drove off, and we pulled up only to be asked to hold on. Nice greeting then told to hold please. We held for 5 mins then asked if we could proceed and told to hold again. We waited another 5 mins and say someone come out the back door so we asked if he was a manager and if they were short staff he replied yes. I stated we been waiting for 10 mins and he said I'll get that fixed. Immediately the cashier came on the speaker and said, "what can I get for you" I then heard someone in the background say " and they can keep holding on for another 10 mins". We pulled off and looked in the restaurant only to see the entire staff standing by the registers laughing and talking. No customers nothing just employees being rude dismissing customers. I would request management to review their cameras and discuss the importance of customer service to all those working 12/21/25 from 7pm - 8pm. I guarantee they will see a decline in sales as its the fault of their staff keeping customers on hold for 10+ mins. Very unprofessional and rude causing me to never go or recommend this location again. Based on the previous review this place is a problem, and the District Manager needs to address it ASAP as the staff is disrupting the reputation of Burger King. Start with the staff from last night. Very unacceptable, being a professional, I'd write every person on that shift up especially the drive thru cashier and the staff hovering in the front by the registers clearly not taking their job or customers seriously. read more

I'm sitting in the lobby eating dinner with my daughter (6 years old) while we have to listen to all the staff members talk amongst each others about eating booty. Very uncomfortable so I had to rush my daughter to eat so we can leave. I feel like this one star is too much for this place! read more

I had not been to this restaurant in years, well today was the day and I had a great experience with the great young people working and my food was hood and good. read more

Burger King at this location is severely understaffed. The staff failed to prepare a sandwich, only serving a bun with two grilled patties, no cheese, lettuce, tomato, ketchup, just mayo. I requested ketchup, but the staff member only gave me a maximum of two packets for two meals. Per manager, they are not allowed to give more than two packets of ketchup. read more

I ordered sausage egg and cheese croissant. When I got to the window the girl said they JUST ran out of sausage and eggs so I had to settle for a bacon and cheese croissant. Unacceptable and this is the third issue out of my last three visits. read more

I set in the drive thru for almost five minutes waiting to give an order. No one ever took my order,and when I went to the actual pick up window.She told me to drive around again with cars behind me. Her response was so cold blooded. "I am working with only a few of us" "I told you to hold on". I stated that she could take my order now. "You gonna have to drive back around", she's telling me. And that was that. So my understanding is that even though it's your fault, you inconvenienced me. Then you went further to inconvenience me further. Make it make sense. Thanks. read more

HORRIBLE , walked in asked to place an order inside, I was told I couldn't because it's only 2 people working so that I can't place inside only on the app which I let them know I tried and it wasn't working. Refused to take my order because of being short staff but I was literally the only person ordering no one was in drive threw, lazy folks read more

The night shift are a bunch of thief's! They literally say cash only and need exact change when the card reader works just fine. They say that to pocket the money! On time he said 10$ even, I know my order was only 8.25$. This is not ok! Didn't give me a receipt that time and tried it again the next day. All other workers except the night guy take card. I'm calling corporate! read more

The food isn't hard to ruin. But, this restaurants customer service is HORRENDOUS! I walk into an unlocked front door at 9am on a Saturday morning and I am rushed by an employee that says the inside is closed. This is 2 separate occasions where the exact same thing has occurred! I am not walking in during. Closed hours. I don't know if they need more employees or better management but, one needs to occur IMMEDIATELY! read more

My order was completely wrong in addition they left sandwiches off. When I tried to call no one answered and the phone went busy. My son's food was messing items that we paid extra for. My husband's food was sloppy put together. Ultimately I paid for food I didn't receive. I would NOT recommend this establishment to anyone. Go somewhere else that will give you what you paid for. read more

This is probably the WORST Burger King in all of the state of Georgia. I've gone here maybe 5-6 times. Pre COVID and during. It's the customer service. I promise I've been to some of the skankiest looking BK's and the people there are kind and helpful and you can tell they were honestly doing their best. Not this location. Nuh uh. They don't say hi. They don't say welcome to BK. They forget napkins. Order is missing stuff. Just... "what do want?" "What do you want to order?" No napkins. No change??!??! Like yea my total was $3.97 but give me my damn change!! You don't have to make me feel broke because I want my three cents. Like I get it the job doesn't pay much and the conditions are crap but is asking for good customer service too hard? I'm not asking for a complex order. I always go during slow times and I always get the same service. Avoid them if you. Trust. This ain't it. read more

No customer service. Long wait to order and no greeting. Upsized my food without asking and got an attitude when I requested it changed. No thanks or have a nice day etc whatsoever even though my responses were polite and thanks were delivered. Do better BK! read more

Bro! Is this the service standard for Evans Mill... loud ghetto rude and obnoxious manager! The poor kid at the cashier register looks as if he is jst trying to keep a job and sanity. Tables are relatively clean. Food subpar even fast food read more

don't order food from during nightly hours. you won't receive it. Placed an order online then drove up to the drive thru. They say they are doing shift changes and won't be starting work for another 30 mins. I will not be ordering from this Burger King again read more

just go somewhere else. the empl can't read or translate typed English. maybe the guys who make the food can't read, they literally put everything u say take off on the burger. 4/5 times this location will get your order wrong read more

Went thru the drive thru and ordered-mind you the young lady repeated the order correctly. Pulled up and paid for the order only to be told to pull forward and someone would bring out my order. You would think that means the order is going to be correct and fresh! That's an absolutely NOT.Both orders were wrong and on top of that given old bread and cold meat for $24 dollars. I rarely eat at Burger King anyways but this experience has me not going anymore. Obviously having it your way is not True! read more

Sorriy Burger King ever never have what's on the menu & customer service is the worst for it to be a new location they are trash.

Y'all stay away from this location. All the employees are angry with life! The food seems to always be old and cold. But they complaining at the window that they tired but can't seem to ever cook fresh food. Will never get another dime from me. Recommend this place be shut down and let these piss poor a** workers go home indefinitely to sleep with their tired a**es! read more

So I don't really eat fast food often other than breakfast. I stopped by for some french toast sticks & was going to go through the drive-thru but the line was a little long so I decided to go inside. Once inside no one greeted me at all but kept looking at me. About 3 mins after standing there she comes over & says "what are you picking up?" I proceeded to order & she says "oh you placing an order" then takes my order. She had assumed I was picking up an online order I'm guessing. After taking my order, she walks towards the drive-thru window to take someone else's order on the speaker. She then says "ugghhh this is so aggravating to have people in the drive-thru & inside" now I get it 100% that it could have been overwhelming. However, there were other employees that could've helped her or she could've simply kept the comment to herself or at least had waited until I left. It was rude & uncalled for. Especially saying I or no other customer did nothing wrong but use the two options they offer to order food. If you don't want to serve at inside & drive-thru, close one. No need to be rude early in the morning. read more

I've been here about 2-3 times in the past year. While the cashier the first two times wasn't that friendly, she also wasn't rude. My food was hot and accurate, although I was curious as to why I had to go park for them to bring me my food when nobody else was in line. read more

This Burger King store has one of the worst customer service ever. Nothing compared to Chick-fil-A of course. I waited in line at the drive thru speaker to order so long that the car behind me start blowing it's horn. Without ordering, I drove up to the driveway window and informed the cashier that I've been waiting at the speaker for a long time and needed to order. She unpleasantly told me that they don't accept window orders and I had to drive back at the end of the line. Didn't even go the extra mile by letting me order and allowing for me to pull up and wait for it. Needless to say that I drove off and do not plan to come back. Besides serving quality food, customer service is the number one priority that a business should have and customers should come first. One day a district or a regional manager is going to show up for service and if the customer service is lackluster, somebody will lose their job or the franchise will be in trouble. read more

very poor customer service, so call manager is rude towards customer and employees. calling females out if their names. waited in drive thru for 20 min. he said system is down, not for 20 mins and he continued to argue with me and proceeded to shut the window in my face. How do he even have a job her. I contacted corporate immediately. they are furious with his behavior and customer servic. even the employees was telling him he didn't have to holler at them etc. read more

Employees have no customer service. Ordered the special listed on marquee in front of store, 2 Whooper combo for $10, was advised they didn't have that special anymore. Ummm why is it on the board. Cashier was so unfriendly I won't go back. read more

Worst burger king in Atlanta Georgia hands down. I wouldn't recommend coming here even if you're starving. This Burger King is a piece of shit..nuff said. Super consistent shitty customer service, extremely unsanitary environment and cold food is all you're gonna get visiting this Burger King. Please Don't waste your money on this piece of shit fast food restaurant. read more

Worst BK EVER! Literally slow as fuck all the way around! Food is never hot and they never have iced coffee. *I only go in the mornings

Horrible customer service from the manager on duty on down. We got to the location at 10:40am, before we could even order, the person on the speaker told us that it would be a 15-20 min wait, while they transitioned from breakfast to lunch. we waited 25 min, only to go back twice more to the speaker & they told us the same thing. I eventually asked to speak with a manager, an employee came to the back door and had a stare down. I asked if he was the manager, I was made aware that she had been the person on the speaker & he rudely closed the door. She said that we couldn't order because they weren't done frying the fish (that wasn't what we wanted to order. I asked for the info for the store manager, she stated that they didn't have one. I asked for their corporate info, she said she didn't have it. I asked for her name and she gave me Tisha (which I'm sure isn't the truth) new staff needed immediately!!! read more