Steak n Shake is fully locked in tohavi g as little interaction with humans as possible. You order at a screen and pick up your food from the counter. No one is walking around to check on you, they don't event put salt on the table anymore. Times are changin' The food is okay but not as good as when. I was growing up. The floor was SO SO sticky, thought I might fall. Oh well. read more

Update: Still no response from the owner. He has stolen money from me. Original review: I would not go to this restaurant. They only take orders via Self servekiosk. I had four people in my party. Every person in my party ordered a type of chili. I paid for the total in the amount of $46.99. I was confronted by employees who stated that they ran out of chili because they were so busy. They asked if I could order anything else. Knowing that the Bill, would it be much less without the chili, I decided to just put in another order and be refunded my money. The Manager On duty stated that he avoided the items off the check and that I would be refunded my money within five business days. He also told me to contact the manager in the morning to make sure that He refunded in my bank appropriately Nothing showed pending at my bank account. Only posted. I called the next day and the phone rang and rang and rang. Someone picked up and said hello and then hung up. I decided to go into the restaurant the next day. I talked to the manager on duty who is different but he gave me a phone number of Jerry. He said that if I had any questions to send him a receipt And he should text back. Jerry responded to my initial text stating that the transaction is pending. Which is false. I repeated to him that this Transaction was posted at my bank account. Jerry has not responded to any of my texts since. On top of that, all the corporate lines for steak 'n Shake Are no longer. Stay away from this place if you want to keep your money I also find that it's ridiculous that the money that was put as a tip for food that I did not receive was given to the restaurant employees. I asked them about that specifically and they said that goes on our paycheck. read more

Steak ’n Shake - Fast Food Near Me - Lake Mary, Florida

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Extremely dirty, I walked in and back out. There is heavy grease everywhere on kitchen walls, counter tops and the floors are so gross.

My first shake. The shake was delicious. Butterfinger, as recommended by the drive thru lady. But I'd isn't get a cherry on top and I felt like I was missing some of my milkshake- if was not filled as high as I expected. read more

Steak ’n Shake - Where is the rest? - Fast Food Near Me - Lake Mary, Florida

This location is disgustingly bad. the kiosk was Not working too us so long to put in the order only for it to take our did it take the money. They reset it and put the wrong order in and no one knew how to fix it . Our burgers were disappointing, the meat tasted different , fries were cold . Overall a waste of time & money . Unless they CLEAN that place throughly, I will never step foot back into another Steak N Shake again ... my feet stuck to the floor - so gross read more

The first time I had Steak 'n Shake when a location briefly opened in California, I was hooked. The food wasn't spectacular, but it was the shakes that really drew me in. My favorite is the Nutella. They also had a dark chocolate one which was delicious but sadly is apparently not on the menu anymore. When this location closed, it wasn't until I moved to Florida when I was able to have Steak 'n Shake again. Sadly, this particular location has given me probably the worse restaurant experience I've ever had. I'm not really one to eat inside of restaurants so I usually order delivery through Doordash. The food is prepared the same way by the same staff so it doesn't really matter. I ordered a Nutella shake, a regular cheeseburger with added pickles and onions, five piece chicken strips, and a large onion ring side. I also added a side of sauce for the chicken strips. The delivery person was at the restaurant and to my house within ten minutes. When I was delivered, the fries were ice cold. The onion rings were soggy, and it only contained around four tiny rings for a size "large." The burger was missing the onions and pickles and was completely smashed (attached pic doesn't do much justice). The sauce for the chicken strips was not there. Oh, and did I mention the shake was completely absent? This is the fault of the delivery driver as well, but the restaurant should have ensured the shake was included with the pick up of the food. The chicken strips were the size of my pinkie finger and were tough to chew. The burger went straight into the trash followed by the onion rings and fries. Completely inedible. Needless to say I got a full refund due to this unacceptable food. I've never been more disappointed in my one of favorite restaurants. A few weeks later I wanted to give them one more chance. I didn't take the risk of ordering anything but a shake. Ordered my Nutella shake. It arrived completely watered down, whipped cream sloppily smeared on top and no Nutella drizzled on top which is what is advertised and what I got back in California. Yeah, I've lost hope in this place. read more

Steak ’n Shake - Smashed burger. Missing pickles and onions which is what was requested. - Fast Food Near Me - Lake Mary, Florida

I went sunday morning it was really busy I had a big order and the young lady was really nice she is manger very sweet helped me with my whole order and even told me I could get a free shake by filling out a survey loved her did take a little long but it was busy in the dinning room and drive thru she helped a lot of people while she was going back and forth with doing drive thru and helping with shakes but that's to her I had a good experience food was good shakes were good and the survive was good my kids enjoyed the food and shakes read more

Horrible experience. We pull up to drive thru and told to "Hold on" after about 7 minutes I finally say hello? and they ask for my order while having conversations within their co-workers. i had to repeat large fry and 2 shakes three times. I pull up ti the window and they again ask to repeat my order while still laughing and conversating with eachother. After a few minutes we get our fries. 5 minutes later we get 1 shake. Another 5 minutes we get our shake. no straws. Very rude and taking their time as I see them all just chit chatting. Honestly it was suspicious when I saw them making shakes then bend over, start laughing and look back at us. I got home and threw them away. I forget how much I hate going here when I just want a shake. I advise best to make your own or please go somewhere else. Always a horrible experience and poor service. read more

This location was by far the worst food experience i have ever had and i am from California. The person taking the order was straight up disrespectful and too be honest a disgusting human being. This was at 10:45pm on 12/04/21. This lady taking the order was a wearing navy blue jacket with three colored strips across the chest. She had a horrible attitude and was a complete waste of a hourly wage. You could hear in her voice how much disdain he felt by taking any order. This was my first experience at Steak 'n Shake and too be honest there's no reason to ever go back. She destroyed the whole experience and event with asking questions about what's in burgers to asking for ketchup / mayonnaise or extra napkins she said no we don't have anything and and left us with nothing. The whole crew was horrible, seeing them slack and laugh in the back while receiving a poor excuse for a undercooked burger. This place deserves a 0 star rating. No recovery would make this place better. Cut your losses and move one. read more

When we moved to Lake Mary, we were excited about having access to a Steak 'n Shake. Though we didn't have them in Central PA where I'm originally from, we had bumped into them from time-to-time on our travels and generally loved the idea of a place primarily committed to old-school burgers and fries, served diner-style and quickly at that. Unfortunately, this Lake Mary location seems to be perpetually understaffed, is not particularly well-kept from a cleanliness perspective and more often than not, we end up walking out as we can rarely get seated in a timely manner when we walk in. I don't fault the staff as they look to be overstressed (usually one or two servers handling the "front of the house", which includes seating and running the register, in addition to the normal serving jobs). When I can actually get seated, my kids and I generally enjoy the food. That said, it's obvious that cleanliness is not a priority. The tables and booths are not particularly well wiped down and you can pretty much guarantee you'll notice traces of other people's food if you dare pickup a ketchup bottle or seasoned salt. Additionally, we have left on at least one occasion after walking in the door and being confronted with a horrible odor (like vomit). I really wish this location could get its act together. It'd be an awesome option as an alternative to typical fast food, but the consistency is just not there. read more

I truly enjoyed this place for the old-school field that it gives you. Plus the milkshakes lol the food is very tasty and I enjoyed my time being spending. read more

The food is amazing especially the fries and chili and of course the shakes. Yes we know it takes a long time in the drive-through but it's cooked to order they make it fresh. Every time a new order is placed. The inside is clean. The food is amazing the prices are great I recommend to download the app to order ahead, so don't wait in the drive-through. read more

Once again, steak n' shake became a stopover after some drinking in the area. Open 24/7, this place barely had anyone inside late Thursday night, so got a booth immediately. Ordered the Bacon N' Cheese Double Steakburger ($5) and a Reese's Chocolate PB Shake ($4). Shake comes out first - a thick shake served in a frosted glass with whipped cream and a cherry on top. Great flavor, as the taste loops from chocolate to peanut butter intermittently. Food comes out soon after - a hefty burger with two patties, cheese, and bacon layered on top of one another served with thin-cut fries. Burger is only okay, bun didn't seem fresh and the patties were greasy.Bacon is solid and I liked the pickles at the bottom. I prefer thick cut fries over the thin ones, so they were just okay. Service here was quick (don't forget to go up to pay). For late night food, not a bad option at all. read more

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How do you even make food this gross? Seriously, the food comes out cold, congealed, and dry every time at this location.

Quick shout-out to the drive-thru guy, Erik Rojas, today. Fast food is fast food, but when someone can do it with so much personality and positivity as this guy, he deserves a review back. If everyone could be this enjoyable at work, we'd live in a better world. read more

I'll give one star for effort. Customer service 0. All my orders are missing toppings. Waited for 30 mins for my order...

Went there today and got the banana milkshake shake and it was very good definitely recommend also the Nutella milkshake one is also very good either one is a good choice read more

I wasn't expecting fast but 40 minutes seemed a bit long to serve the three cars ahead of me. The price seemed low when I got to the window. That's because I'd ordered a burger and small shake and the shake never made the order. At home when I opened the bag I realized the fries had been tossed in on top of the burger and a folded fry bag tossed on top of them. I asked for mayo, lettuce and onion on the burger. I got tons of mayo, lettuce and no onion. I took a bite and realized the burger patties were burned on the edges and way too well done all over. I took two bites and tossed everything in the trash. I'm sure the young women working there were doing their best. But I won't be back. read more

Always have a good $4 meal deal here and you can upgrade for a dollar more if you want a side of chili instead of coleslaw. They make your burger any way you want. Take off what you don't want, on what you do like. We got the single bacon cheeseburger and I split with my two-year-old daughter. You also get a chocolate chip cookie included in that price! Yummy! The interior could use some better scrubbing & the waitress outfits could be neater & cleaner. Waitress had to ask me my order multiple times because she wasn't writing any of it down. But it came out correct so it's all good. All in all we will return. read more

Steak ’n Shake - Artwork - Fast Food Near Me - Lake Mary, Florida

My order: Double Cheeseburger with Bacon Food + Drink: 6/10 - For what you're paying it's not bad, the Steak & Shake seasoning is classic and should go on everything. The shakes are fun even if the quality is inconsistent. Ambiance: 6/10 - Typical Steak & Shake diner experience Staff: 0/10 - Almost always rude and I've sat for an hour without getting food. read more

Going downhill. Kiosk a disaster, doesn't take order correctly. Not clean. No chocolate malts anymore??? Chili portion reduced.

I was trying to order food for my family and the workers seemed to incompetent. They did not include the correct food. The customer service overall was horrible. And they forgot my cheese sauce which is an extra expense therefore I was scammed out of my money. I do not recommend this Steak 'n Shake to anyone. read more

The food Is fine. It's the employees, they have NO manners what so ever. They're rude, they mess up my order pretty much every time I go there. They lazy and don't look like they care to be there. Never greet anyone at the door and have terrible customer service. If you're starving it's okay but the customer service just lowers their value. read more

Very unprofessional. My daughter went to use the drive through on September 28th around 10pm. The server was not wearing a name tag, so I can't narrow down who it was. But there was a credit card glitch and my daughter was belittled by this server when she couldn't pay and had to cancel her order. As if the girl wasn't embarrassed enough. So long dirty bathroom Roach restaurant! read more

We ordered 2 strawberry shakes and all the strawberry syrup was at the bottom of the cup. Higher prices lower quality, inflation sucks. Get with it Steak and Shake. read more

The worse steak and shake ever. Took 8 minutes to seat us another 10 for anyone to notice us on the table they did not have enough menus . The Frisco melt my wife ordered had no cheese so did my cheese burger. They are reaaaly cutting the cheese at this one. The shakes came about 10 minutes after we were done with our food and even after I ordered to cancel they still brought it out. Just bad over all I used to like it here . Ok there was a 20 person table but the restaurant was empty ..... The ketchup was empty there was no one to get us another so my wife got up and got us one from a different table. The mustard was clogged adm coagulated could not get any out . Shape up steak and shake read more

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I guess I'll never learn. There's no other drive-thru where I can get a hamburger for breakfast though. Hi ordered a steak burger but I wanted it with the bread and grilled like a Frisco melt. This is what I got: a tiny burger on large pieces of white bread grilled in the middle hard on the edges. It hurt my mouth. I hate this place. See the pictures for proof. read more

Steak ’n Shake - Ugh - Fast Food Near Me - Lake Mary, Florida

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I got food poisoning from eating here at 12:30am. FU to the cook that got me sick I hope you burn in hell.

This location SUCKS. It took 30 minutes to get my two sandwiches and I still had to wait another ten minutes for a shake in the drive thru. They don't seem very organized. Not good if you are looking for something fast. read more

I used to go through these guys for years but I guess they dropped their ball. I remember great times actually in this store but apparently they don't know how to treat these customers that want their service. They think it's okay to call them unprofessional names and just let unprofessional uber drivers eat their food with no repercussions. I am disappointed with this particular location and I am disgusted with their mediocre employee service. read more

I just had a terrible experience at this drive through, nothing in my order was correct, my burger literally had no toppings on it just meat, no cheese for fries, no straw, no fork for the chili Mac and the man attending the window was very rude. read more

Went to the steak in shake last night was having a great night until we got there I know they were busy but waited in line for more than 58 minutes and then the order was wrong but the manager Ben did refund our money and made us fresh food read more

Putting aside the health factor, my impression of SnS had been pretty good. The burger quality really is one cut above the more ubiquitous fast food joints. This time, I was just grabbing a fast bite before heading off to jail (that's another story - any Yelp reviews on the Polk Correctional Institute in Sanford?). For once, I used the drive-through thinking it'd be pretty fast because it was an off-peak time. Boy was I wrong. They seemed really disorganized. I'm not talking about a 10-minute wait, but at a drive-through even 5-6 minutes (from order to food) could seem like an aeon. I guess they felt it was bad too, because I got a free fries. But the burger (bacon double cheese) looked and felt small. They might have misheard me or something, as they put mayo in. The meat was still gristle-free, thank goodness, but I might be alone in wanting my burger seasoned. I know - nobody does it, and I shouldn't punish SnS. Would you eat a pork chop unseasoned? So why do all burgers tend to come unseasoned. I'll save that for another forum. read more

The first year after we arrived in Florida, this place was great. Great food, great prices, and great service. The last 4 times we visited. It has been the exact opposite. We've repeatedly been left standing at the front for 10-15 minutes just waiting for someone to come seat us. We've had repeated issues with servers having awful attitudes. Every visit it takes at least 10 minutes for a server to even take our drink order (if not longer). It takes forever to then get those drink or for our server to come back and take our food order, or to bring us our food. We never get checked on anymore, so of course refunds are out of the question. Something in our orders has been wrong with each visit. They bring the check without asking if you want milkshakes for dessert, and then if you do order milkshakes, they take forever to get. Tonight we walked in to find only 6 tables full of people with plenty of staff, however, it took almost 15 minutes for the girl to even take our drink orders. After waiting for her to bring those drinks for 10 minutes, and seeing her at other tables waiting on other people while we hadn't even got our drinks yet, we just left. Literally were sitting in the restaurant ready to pay money for their service, and gave up and went else where due to awful customer service. I really sincerely hope that somebody from corporate, or some kind of a general manager starts quality checking this location. We really loved this location and I hate to see it going downhill this fast and this badly read more

I got a number 7 meal, I was charged 8 dollars for it, and all I got was a single, with half a raw onion my brother ordered a 5 piece chicken tender meal, and we didn't even get drinks he got cheese dip instead with, and I'm still parched. Not going back there for a long time. read more

Going through drive thru they are slow. Pretty much each time we have gone been slow. So we don't really go here. But if you don't mind a wait the food is good. And shakes are too. Just need to get quicker people on drive thru. read more

I asked for fry seasoning as they don't have dine in . Was told they can't give it to me yet every other Steak 'n Shake I have been do in central Florida does . Meanwhile I am at a 5 minute wait time currently on my to go pear . Won't be back read more

Excellent food for the price. Their seasoning is great and can be purchased to take home. Shakes are delicious no matter which one you choose. read more

Last night I went to get a triple burger which was delicious and a hotdog, the hotdog looks disgusting they look like they got stepped on I cannot eat it ended up throwing it away not even my dog wanted to eat, it so I advise people not to eat hotdogs to go at this restaurant!! read more

My boyfriend goes every night for his usual number one and Cajun fries and has always been satisfied BUT lately quality and service has been terrible!!!!! Today topped it off we waited 45 mins. At the window after paying about 30 mins and as soon as we got out of the car the bottom of the bag broke due to it being soaked in grease and not from the burger probably a dirty counter and all of it was spilled on the street!!!! read more