Incredible customer service. I had just got off a late shift and I was drained. Yet, at 2am our waitress Cheryl P. was sweet, energetic, kind, and helped make my night great! Hats off to her. She deserves the recognition. She even drew a butterfly and wrote us a note on our bill. It's the little things that make eating out more than just eating out. My girlfriend and I each got the $4 deal and shared a milk shake which left the bill around $10. Great price for some great food. Visited 4/10/2019 read more

No hand soap in ladies bathroom. Condiments area was dirty. Catsup dispenser was dirty and empty. Cheesy fries came out missing cheese.

Steak 'n Shake has delicious food, plenty of seating, and plenty of parking. There's a kiosk to order your food, and you seat yourself. I love the Frisco Melt and the French fries. Prices are reasonable and there's also Steakburger combos to choose from. Can't wait to come back! read more

Not sure about the hate. This is a good steak and shake all things considered. Never had a wrong order and they have decently quick service for a fast food restaurant now a days! read more

Food is wonderful the inside is very clean and smells nice service was solid. Been through the drive through a couple times also seems pretty good. read more

I actually wanted to put no stars! Customer service sucked and the food wasn't all that great. I understand we are required to wear masks, but don't walk up to our table address my friend sitting at the table and tell her she had to wear a mask, if she got up in a disrespectful tone. Specially when she walked this establishment wearing a mask and removed it when we were seated. When the gray haired girl in her 20's realized she had fucked up, she didn't even apologize. read more

Don't eat here if you want to eat. Seriously. Arrived with a party of seven, and we were told they weren't seating anyone. Despite a half-empty restaurant, with plenty of people eating at tables, we were told take-out only. What a joke. If the location on 28th Street treated customers like this, it's no small wonder they went out of business; they clearly don't like customers and their money. read more

Must've had a change in ownership or something. The last few times I've come in have been absolutely horrible. Recently they've made some substantial changes, here are a few: Drive Thru closed at 10pm Carry out closed at 11pm Uniform is whatever they want to wear: tshirts, hoodies, hats, etc. Workers constantly swearing at eachother in the kitchen Will close randomly if understaffed Last time I came in they were "out of cheese and ice cream products" read more

My son and I had a late dinner. He got a burger and said it was really good. I ordered a bowl of chili with extra crackers. The server bought me what looked like a to go container and it had like five bites in it. I said something to her and she brought me another one. I wanted a bowl of chili not a small to do container with hardly and in it. read more

Steak ’n Shake - I ordered a bowl of chili while dining in and got this - Fast Food Near Me - Kentwood, Michigan

Steak & Shake, is really starting to go down hill. Don't get me wrong the food is still good, the waiting staff not so much. Everytime I come here the waiters & waitresses are half-assed and don't nearly give the service that other sit-down restaurants offer. I suppose you get what you pay for, but that is no excuse for poor service, my waitresses only came to take our order, drop it off and then to drop off the bill. I did not get a refill on my beverage, I had told her I needed food to go before the bill was brought, I had to order it and wait another 15 minutes after I was already done eating. Serious lack lust service, this has happened to me to much, I might as well just go through the drive-thru from now on. read more

I found this place on my way back to the hotel after a business trip. I had about 3 hours sleep and was working on fumes I needed some type of protein nearly next to or off of the freeway. I ordered a hamburger and a small Shake no cheese because I'm just that kind of guy. To my surprise the hamburger was fresh the bun was rice the produce was fresh lettuce tomato onions and the meat again felt like it just came off the grill. The regular Shake actually look like a large and when I tried to suck through a straw I probably pulled both of my lungs out in the process.... That was a compliment by the way. The food was very good and it was needed for that time kudos to Steak and Shake!!! read more

Steak ’n Shake - Drive thru - Fast Food Near Me - Kentwood, Michigan

So evidently if you sign up online for eclub they send you a coupon for a free burger and fries! Of course you cant forget ranch on the side ;) I do enjoy coming to this location even though service can be a tad slow, its a nice sit down restaurant if you're not in a rush! read more

Steak ’n Shake - Fast Food Near Me - Kentwood, Michigan

Curbside never happens. You are unable to call the business number, but they don't answer. They claim the phone isn't working-every single time for at least a month. I still have to go through the drive thru to get preordered food. And then they are rude when u get up to the counter-claiming they were watching. they don't give food through the window you to go park again & amazingly enough, the food is put within the minute. read more

We waited over 15 minutes for food. The waitress never checked in with us. Our food arrived cold. The waitress forgot my husbands side dish. We received our bill and cashed out without examining the bill. As we walked to our car the waitress stopped us explaining that she had given us the wrong bill. She was rude and expected us to notice the error. We will not be going back! read more

Wanted to grab a quick bite to eat and made the mistake of choosing Steak and Shake. Ordered a Wisconsin Burger and asked to add lettuce and tomato. The employee looked like he hated his life and was very monotonous, although I suppose if I were 50+ and working a Steak and Shake drive thru I would probably also deeply reconsider my life choices up until that point. When I got home, I unwrapped what can only be described as a greasy, squished pile of garbage. Displeased, I unwrapped the "sandwich" which led only to more disappointment: I realized the employees had not in fact added my lettuce and tomato. Moreover, somehow during my five minute drive home the meat had become lukewarm at best. Defeated, I bit into the bland, greasy mystery and accepted that my dinner tonight was simply not going to be enjoyable. read more

We went in one evening to order shakes with a.coupon for a free shake when you get a classic double. The waitress informs us that they have .no shakes today! Their shake machine is broken! We could barely believe it. Isn't their name Steak and Shakes? It was a cold rainy night and we didn't want to go anywhere else, so got soft drinks instead. If we ever go back, we'll call first to make sure that they have shakes. Maybe we will ask about their hamburgers and fries too while we're at it. Or wait, maybe we'll just go somewhere else! read more

Your typical Steak n' Shake: fast food with friendly (for the most part) table service, pay at the register, a bit dingy, super greasy hamburgers albeit a bit small but priced to match, and a great selection of shakes. I get coupons in the mail from them almost every week but if you forget yours, not to worry! They take online coupons as well so whip out that smart phone, Google Steak n' Shake and you should be able to find what you're looking for. They always have a BOGO free specialty shake coupon and other deals to save you a few dollars. Also, if you have a smart phone, they have a mobile app that they'll give you a $2.99 credit for signing up and linking a credit/debit card to it. It works like any loyalty rewards program where they'll give you $5 credit for every $50 you spend through the app. We come here occasionally on Thursday nights after volunteering since it's nearby and open late. One of the times we went the waitress was super pushy about us ordering shakes at that very instant so we did. They all turned out to be very watery much to our dismay, but since then no issues with their shakes. Next time I'll remember to order the shake to-go and freeze it when I get home. They make for a perfect snack for a slow evening and last well just like ice cream though I generally finish it off within a few days because lack of self control... My favorite shakes are the Cookie Butter and Oreo Mint Cookies and Cream. Yum! For most mix-ins like M&Ms and Oreos they can add to any base flavor so feel free to mix and match! read more

This has to be the worst steak and shake. Manager does not supervise employees. Employees do whatever they want. Food orders take a long time and usually are incorrect. Customers are allowed to play profane music. Will not be back. read more

Slow I ordered a BLT with no tomato and there were tomato parts all over the inside I also found two pieces of hair on just ONE piece of bread And I ordered one milkshake at the counter and it took seven minutes just to start making it. I asked for a refill three times and finally got it a while after the third time read more

We've been popping in once or twice a month lately, and we always get the same waitress. She's the only one working third shift, and she works hard! Our orders are always accurate, and she gets things out to us quickly. She's patient when we're indecisive, and always steps up a little extra to make sure our meal is great. When she thought we didn't get enough cheese on our cheese fries, she brought a small container with extra. The food has also improved, I don't feel as sick as I used to. The new burgers are amazing and the milkshake options are great. This is the best Steak n Shake in the area, so I am giving it a little extra due to staff because the third shift team absolutely deserves it. read more

Very diner like. Great Shakes!! Good burgers and other food. read more

good food, great shakes! Their fried chicken salad rocks! read more

This is probably one of the few resturants around the area that closes later. So if pizza is not something you want to eat for a late dinner, then steak n' shake is the place to go. I had the Oreo cookies and cream milk shake with a sirachia burger and fries. The shake was okay, I can't complain, but I've also had better. The sirachia burger was alright. It had jalapeños in it also, that made it a little spicier but it was good. But the fries tastes a little old. I'd say, overall everything was mediocre. This place has variety, so it definitely beats the normal fast food places like Mc Donalds and Burger King. read more

Worst experience at any Steak 'n Shake ever. The customer service was nonexistent. DO NOT WASTE YOUR TIME. We waited for 30 minutes while two waitresses walked around aimlessly. One member of our group got up to get his own drink and the server said "I'll get it in a minute" so he sat back down. We waited another 15 minutes and still NOTHING. I couldn't believe it. We got up and took our service to another location. The waitress said a measly sorry as the door closed behind us. Note to management: hire people who will do their job, because your business is losing customers. Date/Time of visit: 11/25:16 2:15-3:00AM read more

shakes were alright but the customer service sucked. lady at the window straight up complained about me giving her money because it was folded. read more

Don't go to steak n shake on Kalamazoo. They can't do their jobs right. We ordered food waited on line and got our food we got shorted one item and couldn't go inside do to corona. We call them like 3 times and they didnt answer their phone so I stood outside and away from the window as there was a car there and yelled to the lady she forgot our item she told me we don't accept drive ups go back around. She wanted us to get back in line behind 6 cars for one item I asked if she could bring it out and she again told me to go around. By the time I would have gotten it all of our other food would have been cold. So seriously don't go there because they can't do shit right. And now I've been on hold with corporate for forever and still haven't talked to a person yet read more

Came in for pickup tonight. Ordered three of the new Truffle Buggers and came home with BBQ. Not happy.

Worst service ever got denied a shake at the window when I asked to add it to my order I was told they were to busy and couldn't make one there was one car behind me thank you steak and shake you have great quality workers that denied a customer food I will no longer be eat at your location! read more

Refused to serve us anything except shakes at the drive thru window at 530pm on a Friday night. We could smell food cooking in the window. They told us they can give us a shake, since we weren't laying in cash they gave us our shake for free??? When we inquired why other people were inside having food and we are not allowed to have any, we were told that the cooked food is " hit or miss". And closed the window on us. read more

Not much to say about Steak & Shake - good burgers and fries, and the shakes are awesome of course! Try the new Royal Burger - cheesy greasy burger with a fried egg on top. Delicious! read more

Always satisfying! Filling food, delicious milk shakes, great fry seasonings. I am a hardcore milkshake fan and this is my go to place. Servers have always been very friendly when we eat in. Fast drive thru service read more

Horrible service! Twice now we have eaten here and it took nearly 20 min just to get our drinks! It's pretty bad when you can see your food sitting in the pick up window and you still don't have your drinks! I had to send my burger back because it wasn't what I ordered. Our server never refilled our drinks and we had to get our own silverware. We could tell that our server didn't want to be there. She never smiled and she didn't have a sense of urgency with anything! We will NOT be back!! read more

Pleasant surprise. Fresh ingredients. A "sit-down" burger joint? Yes. They seat you and bring you a menu. Lovely staff. Simple fresh burger and fresh skinny fries. Very reasonably priced. 1/2 price drinks and shakes during "Happy Hour"! I'll be back when I'm I the area. read more

The drive thru service was awful. We had to wait for our order to be taken, and then wait 18 minutes to get to the window to pay. And they didn't even know which order was ours. The lady at the window then processed to just tell us our total and brush off us telling her what our order was. She gave us our card back and then closed the window and talked to another worker at the window. Then our food was waiting on the counter for a couple minutes while the two workers were chatting in front of the window. And then when one of them finally gave us our food, it was barely warm. They both proceeded to tell us that they were taking orders, but we could clearly see that they weren't. Awful service and the food was barely even warmed up. read more

Bad service! We stood around for 10 minutes before we were seated. There were two older ladies that were before us and nobody tried to seat them, even though the staff all seen them standing there. One of the ladies used the table to hold herself up. I asked one of the workers and she said they are just busy. They could have sat them down. It would have only taken a minute. Have been here for 50 minutes and still waiting on food! read more

The only reason It gets a star is because I had to. I placed my order at 630 I am writing this as i'm in the drive-thru line, i had enough time to download yelp and write this review. All the lights were out on the building. I think it was to make it look like they were closed. I finally got my food it's now 710 with an angry 2yr old. In the backseat and cold stale fries. This is the second terrible experience at two different locations within the month. I won't be going to another Steak and Shake again. read more

Don't ever go here. Hour wait for food even with mobile app. Workers turned outdoor lights off to make it look like they were closed and laughed about it. Drive thru 45 minutes. No ice in drinks. Good cold. Stay away read more

This is the ABSOLUTE WORST Steak n' Shake I've ever been to. This is the closest fast food to our house open 24hr and I could literally eat in a dine-in faster than going through this drive through. I've been in line for 40+ minutes before, and when we went there tonight they said it was going to be 30-40 minute wait? For what?! They are highly understaffed and this needs to be addressed ASAP. Efficiency and time management are BIG problems here. read more

Visiting from San Diego and Steak 'n Shake was our first stop! Nola was on top of it and had a great attitude. The only negative was the Oreo shake wasn't fully blended...only vanilla ice cream the second half of the way. Anyways, keep it up Nola! read more

I've only been to Steak N Shake twice, the first time i found a hair in my food. I went again 4 years later (a month ago) and i got horrible food poisoning and had to go to the hospital from under cooked/tainted hamburger. I am never eating there ever again. read more