Average food. Not very clean. Tables dirty, seats torn and floor extremely sticky. No servers anymore. Order placed on a screen and name was called for pickup. Not a very pleasant experience in my opinion. I used to like taking my kids to Steak 'n Shake 10 years ago but I won't bother going again. read more

if I could leave no stars I would. tell me why I'm trying to pick up an order for DoorDash and it took me and my spouse going inside and telling the manager to do her job, for her to finally stop standing around drinking a soda and go make the drinks so I could deliver. mind u it was only two drinks yet despite being told multiple times she still blatantly wouldnt make it and just kept saying "in a minute" . for the love of god someone fire that dunce. read more

Terrible waiting we wait for 50minute!!! OMG let the servers teach you guys how to make a burger in almost an hour and it only 2 group of order. And their bathroom smells !!TERRIBLE!! (A lady literally waiting for 40 minute for a sandwich and she don't want to wait for that long so she leave.............. read more

I can tell they are trying to turn this location around. Food was excellent and fast drive thru.

took my kids there ordered a burger had to wait an hour! when we finally got our food it tasted horrible.

Drive-thru was staffed by clean cut, respectful Americans who could speak perfect english. Food was very fresh and perfectly prepared. Didn't get pulled up to wait for 15 minutes. very sad to see what happened to Steak n Shake but I gotta say this location is a cut above. read more

Slowest service ever experienced. I got to steak and shake and already I have had enough time to lose my patience and write an entire review. Before getting to this moment, I have 29 minutes and moved 1 spot in the drive through. Slowest service ever and I don't know if this food, let alone any food, could make up for this. Only reason im waiting is because I have 4 people in the car. All of who have lost their patience as well. about 10 minutes later: Just got handed the wrong food. The man at the window took back the food and came back a couple minutes later with different food. All of our shakes were made wrong and we were also missing one. We went back through to go say we were missing a shake, and there is a person standing in the drive through. read more

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Staff is rude and incompetent, the female working lost her mind at me when I told her we'd come back after running to Walmart to pick up our order. She started yelling at me to not be rude. I hadn't so much as raised my voice. I had to file a credit card dispute to get my order refunded. These people are unhinged and I would recommend avoiding at all costs unless you like your nasty burgers with a side of crazy. read more

No stars at this location. Staff are slow and incompetent. Pointed out inaccurate order and rather than refund items, cashier recharged card for order and promised manager would refund. Meal took over 300 minutes to be served and then I was charged more than double the correct amount. Manager needs review. No response and no answer on phone. I wouldn't stop here if I were you! The star is required to post. read more

This was by far the worst food we've had in a long time. We ordered delivery. The food was very fast--but disgusting. It's like they didn't cook the sandwich or the fries. They forgot all the cheese we requested with out order. The sandwich was soggy and undercooked. The fries were super greasy, soggy & cold; same for the onion rings. My husband had to go back to the restaurant to get our cheese sauce we paid extra for + get fresh food. This was awful and we won't be back. read more

Steak ’n Shake - Frisco Melt 'n Fries Onion Rings - Burgers Near Me - Grandville, Michigan

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Terrible. Food was mediocre and the place was disgusting. Only good thing was the shake. Go somewhere else it's a big let down

Wow. I can't believe how horrible my experience was. We went to the drive thru for happy hour shakes and waited in line for about 40 minutes. And it wasn't even a long line, it just took forever. Once we reached the speaker we were asked to wait... and we waited another additional FIFTEEN minutes. Are we lunatics for waiting this long? Maybe, but the need for shakes was high and it was a celebration. Turns out they only had two people staffed which is ridiculous.Unbelievable that they wouldn't staff more people during happy hour. The woman working the first window was great and really apologetic, but wow. read more

This place has really gone down hill since the last time we were here. There is no longer any wait staff. We ordered on a kiosk then had a few dirty tables to choose to sit at. We chose one with some crumbs that we dusted with our napkins. When they called our number, our food was cold, like our order was ready long before they called us. My husband's burger was supposed to be a double and was tiny and the bacon looked like chips rather than strips. I was disappointed with the new industrial feel, the dirty environment (even the bathrooms were nasty), and the less than stellar food. Don't think we will be back. read more

May actually be dangerous to eat here. My daughter has been vomiting all day from food poisoning from this location. My wife had to go to the bathroom multiple times last night during sleep. My stomach is also in knots. And this is NOT the first time that has happened from this location.... I have been to this location over 25 times in 10+ years. - The food made sick one time last year - The food gave my son a stomach ache 1.5 years ago - The staff was always friendly - The fries have been under cooked a couple times in the past and we've had to throw them out - We've had to throw out our shakes twice in the last 6 months. The shakes recently had SO much sugar in them that my kids said it burned their throats. I can confirm this. In the past the shakes were delicious from here. The plain vanilla shake tasted like actual sugar, raw sugar. They didn't used to taste this way. We used to love this place 4-5 years ago but their quality is absolutely horrid now. I don't think it's the staffs fault because they have had multiple staff changes and it seems consistently awful. Unfortunately we will never return. read more

the service was absolutely terrible! I was waiting in the drive thru for 15 minutes waiting for the guy to take my order. They should really hire more people. I will not be going again anytime soon. read more

Steak 'n Shake is one of my favorite fast food chains, but this particular location leaves much to be desired. I can't comment on the quality of food here and because I haven't made it that far the only two times I've been to the Grandville location. My wife and I tried the dining room about a year ago and left after not being acknowledged by anyone for 10 minutes (it wasn't busy, by the way). Last night, we tried going through the drive-thru for some shakes after a movie, but left after 10 minutes of not moving in the line (again, it wasn't busy). I'm not sure what the deal is, but they need to figure it out. We will not be back and it might be best for them to close permanently, since they can not seem to figure out what service is. I'm not one to post bad reviews (you can check out my account), as I feel like if something is lacking, it's not worth posting about. This is more of a warning to those who choose to dine here in the future. read more

I am embarrassed at how long I waited at the drive thru speaker without even ordering. I had waited so long by the time I got up the the window, the employee giggled as she told me it would be 10-15 minutes. I waited nearly 20 minutes, couldn't get anyone to come to the drive thru speaker. I left, there was literally one car waiting at the window and maybe 3 tables inside the restaurant. Worst service ever. read more

Dirty uniforms, cold food, no coke, hard buns, floppy lettuce and totally gross ice tea. Bad fries! No salt, sad sad! How can you mess up steak and shake? They should be ashamed of themselves! Run, don't walk away from this location. Very very disappointed. read more

Waited in line for 34 minutes with 4 cars in front of us. I am patient, so again, we waited. FINALLY got our food, pulled away, and ended up having to spend 10 more minutes in line because our order was wrong. Turns out, if you want vegetables on your burger, you have to order it separately even though it is shown with it. Service also was horrible. Will never return here again. Ever. read more

Steak ’n Shake - Burgers Near Me - Grandville, Michigan

I am an avid fan of SNS, not my best experience this morning. Finally convinced my wife (not a fan) to hit the shake up for breakfast. Our server was certainly new but really did a great job. The issue was the pancakes. Not the pancakes specifically but the hair carefully baked within the folds of a silver stack. Yum. The manager wisked away the follicle filled funnel cakes and crossed them off the bill. Thank you. She did offer to replace them which was the farthest thing from my wife's mind. Especially after the rather audible debate as to whose hair was the pancake perpetrator. Not really something the customer wants to hear nor cares about the origin. 2 stars because my skillet was just fine and let's face it, hair happens, let's just work on our response to this issue. read more

Steak ’n Shake - Burgers Near Me - Grandville, Michigan

Yesterday around midnight, we saw all the lights on at Steak and Shake (it says open 24 hours) and decided to get a couple of shakes. We waited for 10min at the drive through and then drove up to the window...but no one acknowledged us. We circled twice! 2 other cars also waited with us and we couldn't see any form of life/movement inside. I even called and I could hear the phone ringing. This we never experienced before and now reading through the other comments, not surprised! read more

We arrive around 1:00pm and the place was crowned. We had to wait 5 minutes to be seat, but less than 3 minutes they already call our name. As soon as we sat down Abbey bring over three glass of water, and she give us a few minutes to look over the menu. 1. me Steak burger and banana shake 2. brother Steak burger and vanilla shake 3. Mom grill turkey garden salad All our food arriving out with about 15 minutes, and it is hot and delicious, and the shake was wonderful. Before Abbey leaving for break she came by ask us if we need anything, and if we do later we just waive to any waitress will help us out. Now that a services. read more

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- Now let me just say NEVER in my entire 20 years of being on this earth have I ever seen anyone be allowed in/served in a restaurant without any shoes on. Now I literally just got my food and this girl came in with her friends hugs one of the servers got seated with her friends but this girl didn't have any shoes. Now I know most places are no shoes no shirt no service so I'm just trying to understand why was this allowed and on top of it all this girl walked towards the drinks area where drinks are freaking made to just have a full blown conversation with one of the servers and at this point I was just blown away at the fact that both servers were having a conversation with this girl and not telling her anything about not having shoes on. I'm just disgusted. Never again. read more

Horrendous service, if you managed to get served at all. Tried getting 2 shakes for the kids when passing by. No one in the parking lot or drive thru and was told it'd be 35minutes. Better luck with McDonalds shake machine. Tried a second time and was equally disappointed. Not worth your time or money. read more

This establishment is in a word: garbage. The food is greasy and the service is sub-par. It took them 30 minutes in the drive through to take our order. Would give 0 stars if I could. Restaurant is disgusting and smelly. Bathrooms are gross. The only thing they have going for them is the shakes. And even those are questionable read more

i'm going to start this review saying that the employees were very nice and patient. however, they took quite literally forever. i didn't have a large order, just two combos and one 444 and a shake. i think i have been waiting for about 30 minutes in an empty parking lot. My burger was cold, fries were hot, and the shakes were delicious. The place looks run down on the outside and I've seen better Steak 'n Shakes than this one. Could use some work, for sure. read more

It would be nice if the carry out order kiosk worked correctly. Not a great place. Always WAY TO COLD. Can't enjoy my food when I'm FREEZING to DEATH!! Hate going there but we always seem to go when we visit our Aunt. read more

I just sat there for 50 minutes and didnt even have a waiter come up to me. We got no water or anything. The service sucks. Go somewhere else if you want food. read more

Trash location always don't even bother you deserve better. I've never had a good experience here even drive thru. I wish I could give ZERO stars read more

First time here AND last! Food was good BUT service was horrible. All the servers clothes were dirty, tables were dirty we ordered shakes and the server walked around the entire restaurant looking for us -- we were right in front of him. Paying for our meal was another ordeal, the young lady didn't have our ticket, so it took her a while to FIND the order in the system. Sorry, I love Steak and Shake but we will not be returning to this location. read more

I was in the drive thru for over 45 minutes. They gave us our food and 3 different people had to ask what shakes we got. Our food is cold at this point. Only one woman was trying to help and do anything back there, all the guys just stood around like idiots. I knew that place took forever but this was ridiculous. read more

Love this chain. For lunch 3 of us had a meal off of their $4 menu and 3 milk shakes for $18. Wow. We love the shakes and the special menu has an amazing selection. The service was good too. read more

Well, I love Steak 'n Shake. Love. Once a week, after work, my coworkers and I will usually take up a table of 5-15. In fact, this location is usually where we'd go, since we work right near Rivertown Mall. On the 01/28/2011, I was out to eat with my boyfriend and 2 friends, and it was busy, I'm not going to deny that. Still, that is no excuse for the grill cook to drop the wooden planks (that are used to weigh down the buns on the grill) to the floor, pick them up, and use them again. Thank goodness we'd gotten our food, but a knot was in our stomachs, who knows what happen to it we didn't see... Beyond freaked out, we called the manager over. He was very cavalier about the whole situation and said he'd talk to the man we pointed out. This is what we saw: manager talk to man, 2 more men join discussion, they all turn to look at us, manager points to grill, manager walks away, manager puts more planks on the hook things beneath the grill. ... None of us saw him take the fallen ones away. Freaked, we go to pay. My friends pay cash, easy. I paid for my boyfriend and I's order with a credit card. I authorized $24.00 to be charged (tip included). I didn't notice until I was home that they charged me $25.10. Yes, it's a buck ten, but it's the principle of the matter, especially since the cashier looked like she was bothered to help us. I called S 'n S's customer service number and they were little help. I called the store, who told me to call the customer service number. I did get an email from S 'n S. It told me that my valuable information would be passed along to the appropriate district manager. Moral of my review, if you love Steak 'n Shake, do not, for your health, go to the Kenowa location!!!!! read more

Talk about a serious let down. Even though steak 'n Shake has that laid back vibe it is still a business, & the customers who come here vary to every age. I'm here to spend my money & shout out to the servers who complain about not making money. If you increased your customer service there is no doubt your take home pay would increase. I've came here for years, back to when you could smoke in the place. However this last experience was disappointing. Besides the cook (grilling) & another male server (not my server) were the only workers I saw working. Steak 'n shake you are paying far too many people to stand around & literally make people want to walk out the door. Future tips to Justin (my server) please don't seat me to a table then you immediately go sit down at a table with ur friend, then later have unnecessary conversations between other workers loud enough for the entire place to hear you, I don't need to no if you are racist, or if Cindy is not such a nice girl.. The ability to be a great server is to give the customer a great experience & you talked down about your workplace, & your service showed exactly how you felt... The service was not professional by any means. There are a lot of people working here who clearly do not want to succeed or push the company further, these people are hurting sales.. new management is desperately needed. Also if you have a "wet floor" sign out, the entire time across from my table I would expect the floor to be wet or just cleaned.. it was filthy & dry. Take the sign down it's not serving its purpose. 5 stars to the cook my simple burger was really good, & 5 stars to whoever made my shake! read more

I've actually never had a terrible experience here. My fiance come in here once and awhile late night, sometimes 1 or 2 in the morning when we go out for a drive. Maybe it's just the difference between coming in when it's busy, and coming in late night when everyone's a bit more relaxed because it's not so crazy. On occasion, we'll get a server that starts out a bit of a grump, but by the end of our meal he's laughing and joking with us. I think a lot of people don't realize that if you come in with a bad attitude, it's not going to make your experience any better. As far as food goes, it's a step up from fast food but I don't expect much else. My food is always hot, and seasoned the way I like it. And when I ask for extra pickles on my burger, they really stack it on. So no complaints there. read more

I ordered the Double sausage egg and cheese bowl, hash browns. I received 4 tablespoons, literally I measured it for a little less than $3. Wow! Do you get 2 tablespoons for regular size? Have been let down too many times at this location. read more

Steak ’n Shake - Burgers Near Me - Grandville, Michigan

Pretty mediocre. The food tastes alright but service is poor. I have to say that they finally got my order right on my last visit though (too bad the middle of my burger was still pink). Food usually arrives okay though. The problem is that you either get a friendly waitress who forgets stuff or you get a cranky person with little personality. It is a cheap place to hang out though so I'll probably keep coming as long as my friends want to go there. I'll never come on my own nor recommend Steak-N-Shake though. Actually, I can recommend their shakes because those are pretty good...unless the waitress too busy texting on her phone and lets it sit and get runny. That happened on last visit. I went up to check and she was behind the counter playing on her phone. read more

Absolutely the worst service ive had in the past 5-10 yrs. Waited 35 min to get seated then 70 min later i still havent received my food. With two toddlers... NO WAY... As my family and I got our belongings together to walk out we told the manager our situation, and " This was unacceptable " and his reply was "Thank you ". Just go to BK across the street. read more

Update: Both district manager and store manager called me to correct the problem. They seemed to care about the problem and were very apologetic. They have sent me coupons to pay for my family's next meal. I have increased my review to 2 stars. When the coupons arrive and I can see exactly what they did for me I will consider improving the score again. Original: I just hit 25 minutes waiting on two shakes. I have had the food now for a good 15 minutes. I am very disappointed. Manager is nice but clearly doesn't have a hold on her employees. read more

This one is just like all the others, but I am basically giving a shout out to Heather, an incredibly polite and attentive waitress - easily the best Steak N Shake wait-staff-person I've ever had. Plus, I got a chocolate malt here that was super malty - oh so delicious and soothing for my screamed out throat (SnS is an integral part of my post concert experience). The restaurant was clean, and we actually got our food pretty fast, too. I'm never angry about it, but I expect to wait when I show up this late at night, added to the usually slightly slower SnS service. So, to sum it up, food was good, service was way way better than I expect at midnight, and just hope your malt was made by the person who made mine. read more