Employee didn't put ice in my water because he didn't want to start the machine. Dirty, messy, and didn't want to pick up anything even though it's their job. Food was okay but they yelled at me and asked "is this your last time ordering" because I wanted an ice cream cone after I ordered my initial food. read more

I recently ordered food here and it was not good. I ordered a filet-o-fish x2, and some 10pc chicken nuggets. Once I got the food, the fish from the burger was stale and hard, so were the chicken nuggets. I don't know what went wrong but it was almost like they were in a freezer and barely microwaved. Bad service. read more

We ordered food and it took a pretty long time to get out. We asked them about our order and they asked us multiple times for proof and mama Coco, who is the manager was very rude about it and then proceeds to accuse us of stealing or trying to, and then we show her the orders they walk around back and the only guy that was doing something was the fucking janitor and mind you the fact that like they looked around, they found it on the ground and they were like oh yeah, "we dropped it. You still can have it though", and they gave him they gave my friend here an unwrapped burger from the floor and a disheveled McChicken. read more

Forgot my sauce and when I got home to unwind I realized there was none in my bag and I ordered nuggets. Very upsetting and I was looking forward to them with sauce. Hire kids that listen read more

Literally the worst McDonald's to go to in grandville! I stood there waiting for 45 mins just for a 10pc nugget meal. Multiple of the employees were standing around doing absolutely nothing. Every time I go there it's such a horrible experience. I suggest going to a different one! read more

If I could give zero stars I would. The manager and most of the employees are incredibly rude. A majority of them don't speak english causing them to consistently get orders wrong. Don't even think about ordering curbside bc they won't bring it to you. I have waited as long as 35 minutes before I had to walk inside and wait another 15. Terribly managed and long waits. The only reason I go here is because it's close to work. read more

Horrible customer service - drive thru was so very slow and when I finally got to the window, I was told that I drove away and they got rid of my food. i was in the drive thru a total of 17 min with only 3 cars ahead of me. terrible and will never go back read more

took forever, didn't get the right food, store was gross, the manager was lowkey being a bitch, i tried paying in cash and it took like 5 minutes for a person to come upfront read more

It took me 28 minutes from order to food (I did not track the several minutes I sat before I ordered but 2 cars left). I ordered a BEC biscuit - cheese and a Diet Coke. I got a BEC BAGEL w/ that sauce, no cheese so they got that right, and a Dr Pepper. I had to go in to trade out my pop & the employee legit argued that she DID give me a Diet Coke . Employees were stretched thin, very slow, inaccurate, and not one employee was remotely pleasant. This is sadly a regular experience, not an isolated experience and given the service has been sub-par for years I blame the owners of this franchise. Poorly managed, poorly staffed, poorly trained employees. Disappointing. read more

Service sucks both times I came here. Waited in drive threw 20min then side door is locked. Waited 15min to take order inside. Very messy floor. read more

Gave this McDonald's too many chances it's absolutely awful. every time, Something is missing or wrong. Everything it's thrown together and cold. The soda tastes stale and watered down. Drive a few miles further or just get something else not worth your time or money! read more

Just got a mcchicken and I was STARVING only to look down and my chicken was fuckimg RAW! Next day now I'm sittin here with diarrhea WTF. read more

McDonald's - Raw McChicken sandwich - Burgers Near Me - Grandville, Michigan

Soooooo slooooow.... Definitely not fast food! All I ordered was an ice coffee and it took over 10 minutes!

the service was horrible she was rushing me and I had a mobile order that they didn't even have. didn't try to fix it and they didn't give me the deal I had on my mobile app. line was long and service unprofessional. this is by far the worst mcdonald's I have ever been to, never coming here again. read more

The guy in the drive through told us we need to wrap it up after we hadn't even been ordering more than 2 minutes. Super rude and condescending and they constantly mess up orders read more

This McDonald's always has issues. They're open and closed randomly and seem to be having tech issues all the time. I'm not really blaming the workers but most McDonald's seem to have staffing issues and seem to be staying open as much as they can but they really need to find some way to let guests know this without having to wait in line and wonder if they're going get waited on or just sent away. The inconsistency are why I tend to give up and stop going to them. Special orders and hours of operation are important to customers. read more

This is the worst fast food service ever! Long waiting Items missing in the order Raw meat Cold meal Not ice in the sodas No napking, straws, ketchup or the sauce for the nuggets. And the attendant in the drive through with a bad attitude. read more

McDonald's - Burgers Near Me - Grandville, Michigan

we had a large order in drive thru with a couple customized items. the young men taking my order and cashing me out were fantastic ! The young lady that bagged my order was also outstanding. great service , accurate , quick read more

My friends and I call this McDonalds the "bad mcdanks". Do not ever go here if you want issue free, fast service because it never happens.

Did a drive thru order. Instead of my crispy deluxe I got a SPICEY deluxe Went thru the drive thru again where I was told to come inside. I waited almost 20 minutes for the manager to acknowledge me and re order my sandwich. To say she was not a people person is an understatement. I finally got my second sandwich and it was thrown together with a broken bun. NICE. BTW, my fries container was tossed into the bag upside down with the first order. Beware read more

I have never seen so much Mayo on a sandwich. Did the bottle explode? I'll take this down eventually but damn.

Worst service ever, lived in MI over ten years this restaurant was new to the Grandville area and it should go away as it can't keep professional employees. The food is always wrong, employees are from another planet they look at you like you're not speaking their language. They don't know how to work the menu while you're ordering. Avoid going to this McDonald's! If you do go make sure your drinks and food are correct prior to driving away. Taste the drinks never assume! Doesn't deserve 1 star! AVOID since they opened they haven't been able to keep employees, the ones that do stay live on another planet, I've never experienced so much insanity until this restaurant opened. read more

This is horse shit I waited for 10 min in the five thru waiting for someone to take my order then pulled up to the window and saw him inside knocked on the window and honked and got ignored they weren't even supposed to close for another hour fuck you biiaatch read more

Slowest McDonald's I've ever been to...this is my third time here and I would rather drive down the road in the opposite direction past my house and drive back to get food in a decent amount of time. I ordered a hamburger and fries and it took at least 15 minutes behind about 6 cars. How it's called "fast food" - I'm unsure. I feel like it should be better for how new it is! The recipe machine printed a blank receipt and the guy just laughed and told me he wasn't going to hand me a blank price of paper - at least he had a sense of humor! Once I got up to grab my food from the second window, I could see the woman's Band-Aid flapping in the wind from her finger... Which wasn't too appetizing. The only reason I gave this place 2 STARZ, was because everybody was smiling and friendly - and my fries were piping hot. read more

Food was meh (it's McDonald's, so don't expect much). They forgot to put the fries in our kids meals. Drive thru is generally slow & staff was nothing special (they were not friendly but they were not rude either). McDonald's food is blah (burger patties are gross, what is this stuff made of!), food is slopped together but it's a quick cheap eat when you don't have time to stop someplace good. read more

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My husband went through the drive through once to order and realized it's missing things , goes back in line to get the mc chickens missing. Gets home and we sit down to eat and he looks at his double quarter pounder sees it's pink! Too bad at this point he's ate half at this point so he tells me To check mine. Of course I do because I'm 25 weeks pregnant and raw meat is like a scarier thing to consume! I check and both patties are raw!!!! I call the store 4 times before a answer and the manger answered or Atleast he says. Long story short I tell him the scenario and he says he cant do anything about it. I should of known better but this is the quality of people we have now read more

McDonald's - Double Bacon Quarter Pounder with Cheese Meal - Burgers Near Me - Grandville, Michigan

Seriously when is this places ice cream machine working? I have never once came here at a time where it has been working?

When I showed up, they said they were only serving sodas... doesn't make sense why you can't just put some nuggies in the microwave. Not impressed. read more

Don't go to this one. Ordered a chicken sandwich meal and got stale bread. Hard as a rock. Also ordered a 6 piece kids meal and was only given 4 pieces. By far the worst one I've been to. McDonald's food will give to stomach aches already but location brings that to another level. read more

Just sat in line for 30 min. And got a normal meal so yea that makes sense. Then as I pull up this guy is playing loud ass devil rap type music idkk it was weird but then he proceeded to rush me out as I checked my food cause of course I wanna have to wait in tht line again.. can't stand this place. read more

DO NOT go to this McDonald's! It has the worst staff. They are all careless about giving you proper customer service. It's a fast food place so a sandwich and fries shouldn't take over 20 minutes. Management needs to get their ass up and manage which is their job. Even sit down restaurants are faster at service than this McDonald's. DON'T WASTE YOUR MONEY and TIME! read more

Slow slow slow slow slow. Does not deserve to be called "fast food" in any way other than the quality one expects from a McDonald's, that is to say junk quality but somehow still tasty. read more

McDonald's - Finally at pick up. - Burgers Near Me - Grandville, Michigan

Worst McDonalds I've ever been too. Minimum wait seems to be about 20 minutes here. I watched as many other customers orders were done incorrectly and not in a timely manner. Both trashes were super full. I will not be returning here again. read more

McDonald's - Trash - Burgers Near Me - Grandville, Michigan

Slowest. Drive. Thru. Ever. I literally had enough time to download the Yelp app and post my review while waiting for my food and still have plenty of time to spare. read more

If i could give this zero stars i sadly would. I just got a chicken sandwich and found a long hair tucked into my sandwich.. disgusting.. tried calling and no one picked up. very disappointed. read more

I've been waiting to be severed for about 20 minutes now the employee said they would be right with me but will not respond so Thankyou for wasting my fucking time read more

Awful service. I never go to this McDonald's due to terrible customer service and awful products. I took a chance and went through to get a Diet Coke and an Unsweetened Ice tea. They were out of unsweetened iced tea. I was not told this till I had already payed. I was not given the option of a refund, so I asked for a water instead. When I asked for a refund, they were extremely rude!!! Last time I came through I was served undercooked food, which I was not aware of till my child had already had a few bites. I will not be visiting this location EVER again!! read more

This location is just awful! Every time I tell myself never again. It is the closest fast food restaurant to my office. So I keep giving them a chance for some silly reason. They are ALWAYS slow to fulfil drive thru orders. Today I get 6 nuggets in my order of 10!!! Not even worth going back to complain. I don't have another 20 minutes to wait in line for the 4 other nuggets they should have given me to begin with. Not to mention that I probably couldn't even if I wanted to. Cashier could not be bothered to give me a receipt for my order anyway. read more

My husband's Big Mac was RAW on the inside. I called to speak to a manager to let them know that it was raw and ask if the evening temperature test was done. (I used to be an assistant store manager) The manager on duty would not answer my question and told me if I wanted a refund I had to call corporate. She said, " The store manager will NOT allow refunds anymore because people are stealing!" I was going to drive all the way back to show her the raw Big Mac but realized that it was a waste of time. I will NEVER EVER go to this McDonalds again!!! read more

Without a doubt the worst McDonald's in the chain. I ordered 2 cheeseburgers and a pop, burgers were cold and I got water instead of pop. Went back, they gave me 3 more cold cheeseburgers and a glass of soda water. Went back a 3rd time, same cold burgers but I did get a glass of pop, unfortunately I ordered a large and got a small. I won't go back. Maybe I should have checked out the reviews on their site, it's full of complaints of cold food. read more