Steak n Shake has a special place in my heart as it is the first place that I had lunch with my sweetheart. (Not our official first date...he did take me somewhere A LOT nicer). I don't currently live near a Stesk N Shake but visiting my son who does live near one. We were out and about hopeful for a nice affordable meal with good quality. We ordered our food through a kiosk and it was ready within 10-15 minutes of ordering. I ordered their $7.00 meal of grilled onions burger and fries, the drink does not come with the meal. My boys ordered garlic burger combo and a plain burger combination. The fries here are always great, lightly salted, hot and fresh tasting. What was disappointing about my burger was that the bottom bun was soaked in burger juices. I couldn't eat it, I just ate it without the bun. It was really disappointing that one of my favorite special memory places now became not so special. Other than that a great value for what you get. read more

Steak ’n Shake - Fast Food Near Me - Columbus, Ohio

Did Steak 'n shake revamp their burgers or what? The wife and I got it today and it was a five star burger experience. It used to be more char than meat and now the complete opposite. As far as fast food goes what we had today was hard to beat. read more

Steak ’n Shake - Fast Food Near Me - Columbus, Ohio

How long does it take to make a chocolate shake? 5... 10 mins? I decided to go inside instead of the drive through- maybe that was my first mistake, but how was I to know? Right? Steak and Shake has always been a solid choice for a chocolate shake when the hankering sets upon you. So when I saw the line at the drive through I figured I'd go inside and maybe save some time. Nope. To top it off the three tables I passed before I found a clean one further emphasized my decreasing decision skills today. The shake was good. But damn. 20 mins? read more

a closed sign on the door! The place reeks. There is no customer service. You are forced to use a kiosk to order. Then they have the audacity to ask you to give them a tip-no customer service. Everything is self serve. The few workers they have are making the sub par food ( if you can call it that) The food was disgusting!! The dining room was dirty, and it smelled like old mop water!! read more

Wow, I hadn't been to Steak n Shake since before Covid. They seem to have made some changes and for the better. I ordered the $4 double steak burger and shake meal. One of the best burgers I've ever had here. I remember in the past that this location was SLOW... but on my visit the drive thru was fast and the food was hot and fresh. Love that they had free fries. I was a little disappointed with the Jr shake that they are giving with this offer. They need to specify on the signage what size the shake is, maybe I would've ordered something different. Overall I was satisfied with everything including my service at the window. read more

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Is the food good? Yes. Is the store filthy? Yes!!!!! As a family with 2 small boys, we haven't eaten inside in several years. We ventured out this last time and decided to eat inside. The inside was filthy and the high chairs looked like they were caked in some foreign substance and hadn't been cleaned since the day they bought them. One of the employees was wearing a shirt that was 2 sizes too small and he was leaning over the counter letting the entire restaurant see his crack. Will not be going back to this location. read more

Worst place ever. 36 minutes wait stuck in The drive thru lane. Horrible service. Just shut the place down already. Stop the misery.

Was honestly a little scared to come here due to the past reviews but my gf was craving a Frisco melt specifically. Came in on a Sunday night and the place was full families, clean, and getting orders out very regularly. Frisco melt was everything we hoped for and fries were perfect. read more

drive thru service was terrible & the food was even worse, spare yourself the time & money.

Staff in not attentive of the customers. I was trying to pick up a door dash and stood for like 10 minutes with nobody helping me so I went in the drive through. Then they said I had to come inside and my order hasn't even been made and they didn't seem to have any record of it. read more

Amazing staff. Always clean. Hot and fresh food. Open consistent hours. Great place! Great location as well.

Food was on point, it was hot, made correctly, perfect. That being said, it's a 35 minutes for them to make the food. Self-serve beverage station didn't have any ice for the entire time I was there. Dining room is not the cleanest. Bathroom was not the cleanest either. Felt like drive thru orders were biggest priority. read more

Very friendly staff! Quick service and as always, yummy burgers and fries. The bathroom was clean and the restaurant was being cleaned as we were entering. The man cleaning was efficient and friendly. The parking lot was a bit of a mess, but overall we had a great visit. read more

This is one of the dirtiest restaurants that I have even been in. There was trash all over the floor. Multiple tables were sitting filthy. There were fries under every table that we could see from our seat. We will never eat here again. EDIT: The food was good and the staff was very nice. No complaints there. The facilities were quite disappointing though. read more

Steak ’n Shake - Fast Food Near Me - Columbus, Ohio

DO NOT COME HERE EVER. Workers do not care. They remade my burger 4 times each time wrong, it had nothing on it. I was there for an hour. Anyone there that day should be fired. The workers can't Even make a single burger. Don't waste your time and come here to get food you didn't ask for after an hour. read more

No human contact for any customer assistance inside. Touch screens at the counter for ordering, tipping (lol) and paying. Waited 20+ minutes counter pickup for a burger, fries, chicken fingers and onion rings, all cold except the burger. Ketchup dispenser empty, tables tops not wiped. No employees accessible for anything. read more

I guess you could say that the reviews are 100% accurate here. Pulled up to get a $4 triple steak burger (#10) that I get all the time from the one in Pickerington. Super simple. I give me order to the voice box and the lady says hold on. Waited about 3 more minutes and a man comes on and asks if my order was taken. I said no and gave him my order. Said no pickles, add onion, ketchup, and mustard. He asked for cheese and I said no. Waited in the car line, went to the window to pay and he said $4.99 - I said no and that couldn't be my order. He said a number ten with cheese and I said no - you asked me if I wanted cheese and I said no. I suppose it was the manager who came to the window and asked me if I wanted cheese and I said no. She was flustered, obviously didn't believe me and said for me to pull up to complete my order. Order came out five minutes later and it was completely wrong. No cheese, pickles, onion, ketchup. Nice job all! No more stops from me. Almost forgot to mention - this was the craziest part that made me toss the whole meal - fruit flies escaped from my bag as I opened it!!! So crazy! I wonder if the franchise owner actually reads these - based on the reviews I would say no. read more

This place is the reason Steak 'n Shakes are closing all over the country. Terrible service. Dirty dining tables and multiple areas that need cleaning. Health violations in the open. Notice the rack sitting over the open refrigerator of hamburger. Understaffed and workers that don't care about their jobs. read more

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Its sad wjen you go out and leave hungry especially after waiting for your food for so long. They were kinda busy but it quickly died down but we were still waiting. I asked for a couple of more pickles and got a plate full the wife paid for chicken tenders and got 3 nuggets just a little smaller in length then the salt shaker for 5.00 from a place known for their value read more

Steak ’n Shake - Fast Food Near Me - Columbus, Ohio

Wow, what happened? This used to be a decent location, but my last visit was no good. It was so dirty! Trash and litter all over the outside of the restaurant and entrance area. Teenagers loitering in the parking lot, cops present, eying the teens suspiciously. Against our better judgment, we still went in, as it was after 11pm and sit-down restaurant pickings were slim. We arrived just in time for the shift change, which left one poor waiter with a full restaurant and a line out the door. We waited a good long while to be seated, but decided to leave after noticing that almost everyone was still waiting on food and/or drinks. This location is in need of some serious help, in more ways than one. read more

NEVER EAT HERE. My roommates and myself got dinner here last night and we ALL have food poisoning this morning. When we got our food it was disgustingly covered in grease and our burgers were so greasy we couldn't even eat them. Our fries were half empty and cold, and we ordered 3 of the same milkshakes and only one was correct. I have never in my life been so sick from food and this is exactly why steak and shake is not what it used to be anymore. They need a health inspection ASAP!!!! read more

by far the WORST Steak 'n Shake there is in Columbus. the workers are rude and don't care much about their jobs at all either. they're always closed before the time listed online and will also block off their drive thru before closing time so they can leave earlier. on multiple occasions I've waited over 20 minutes for a milkshake and they'll pretend they didn't see it in the system each time. Would not recommend going here, such a bad experience every time. read more

Food isn't horrible but nothing to brag about either. The last 4 times I have attempted to go to this location (no later than 10pm) they have had signs taped to the doors saying they are closed "due to circumstances" not even unforseen, just circumstances. Pretty sure the employees just don't want to do their job and serve the 5 people an hour they might get overnight. Don't waste your time even trying to go, this 24hour location will probably be "closed due to circumstances" read more

I signed up for the eClub recently and redeemed the double cheeseburger n fries offer. I can honestly say the food did not look like anything like what was advertised and they couldn't even fill up the fries! The bottom bun was hard and stale but top was not. It was free so I feel I really can't complain. These chains really build themselves up with the magic of advertisement! read more

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This place used to be wonderful but now it is just disgusting and the service is absolutely terrible! Over 6 tables in the dining room needed to be bussed before we were seated. That should have been my sign to leave immediate because the diner was only moderately busy at 8PM. The booth dividers were hazed in filth. I demanded that our family were sat at a table. My husband ordered a steak frank but received a double cheeseburger instead. All four of us ordered friends that were received cold and stale with little salt. After our entrees were consumed, the waitress offered to refill our waters without remember to serve the milkshakes that we had ordered with dinner. I wish I had just told her to remove them from my bill but I reminded her that we had not received our milkshakes . The milkshakes were not made correctly either; mine had the texture and taste as though it was made with freezer burnt vanilla ice cream. It's going to take a miracle for me to venture there again. read more

I recently had great trips at this location. However today was terrible. They messed up my order and when I asked it be fixed I was given attitude. Apparently when you order a Cajun fry and get a plain fry you're expected to pay ¢.29 even though you already paid for the fries to be Cajun. read more

This place is very bad, it took them about 45 mins to finish my order and it was 2 food orders and 2 drink orders and it took them 45 mins to do , this is none sense please do something about this bs. read more

Drove all the way from home arrived at 11:45pm they stated they closed early from systems being down. There hasn't been a time that I've come to this location and something hasn't been either down or closed . Over it ! Definitely won't be back have gave them too many chances . read more

Saturday AM for breakfast. We started dropping in for breakfast here on those "hurry up and eat, we got stuff to get done" occasions. It's not bad, but it will never be great. It must be just about the location to where we are on our way to. Food is cheap. As I reflect, it is darn near on par with fast food prices. Who ever thought when they first bundled fast food, "would you like to make that a meal", you would be paying over $7? That's right at the same price point here with table side service, or a drive thru window. Other reviews are not wrong. This is a training ground for "My first serving, managing, line cook" job. I don't think I've EVER heard anybody say they know someone who worked at S&S. This is not the picture they paint of the malt shop with the grill cook amazing the patrons with his skill. Here's the picture we see each visit. Trash in the parking lot, and cigarette butts near the entrance. Stand by the Wait to be Seated sign, while the disheveled servers congregate behind the drink stand. Eventually someone puts their cell phone back in their pocket and greets you with "Two?". While they decide what table is the cleanest to sit you at, you gaze upon the debris on the floor, and an eclectic mix of patrons. Your menu will be a bit dirty, or sticky. Your plastic glass has a decent chance of being chipped, or questionably clean. Same with the silverware. (Why again do I come here?) Oh yeah breakfast for 2 was $12. The food... Never looks or tastes like the pictures. Just like Mark stated, we are yet to get our meals correct on the first try. It really is the simple things they miss, on straight off the menu items. Signature toppings. Syrup with the pancakes. And so on. The servers haven't yet learned to pre-buss tables, let alone leave their mistake sitting on your table while they go get the correction. Here is a place you will never have to wait for the check. Most times they actually lay it down BEFORE your food. It is what it is. You get what you pay for. All the other cliches. I'll return. I'm the one looking around with my nose wrinkled up in wonder to my presence. read more

Steak ’n Shake - Cajun steakburger with cajun fries. #upclosesavor - Fast Food Near Me - Columbus, Ohio

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More dirty tables than actual diners. Restaurant designed to look like a 1950-1960 diner, seats looked like they came from that time, all torn up. They had to clean a table for us. Seated us, little while later they seated a group behind us, while later they took the table behind us order and walked away. We too walked away. They are earning that 2 star rating. My wife complained and was told "we're busy". 3 servers, 6 tables, and don't clean tables, and you're busy? How? Why? read more

Rude employees! Trying to ask about their menu and they give nothing but attitude! Don't recommend this franchise.

How have I not reviewed this? Sweetie and I used to go here a lot- like, every week or two. It is open late, and when we worked the same hours it was handy on the way home. Now it's a once-in-a-while, no-other-options stop. It's Steak and Shake, so there aren't many surprises. It's cheap, average food, busy during the day and open to all kinds of weirdness at night. The burgers are meh, and since those are their specialty you have to wonder... I usually get something else, like chicken fingers or chili, and I've never had anything awful but also never had anything I can't wait to have again. Sweetie likes the cheese fries, and their fries are thin and crispy. Service at this location is, to be charitable, disorganized. I don't know if they're all kids, or management doesn't care, or what, but things are slowwww. And I have never gotten a completely accurate order. Last night I got cheese fries and a burger, and there was no cheese. For the cheese fries. Hmm. Since I was there (to satisfy a certain late-night craving,) I also got something for myself. The sriracha burger seemed like a winner- feel the burn- but when I bit in, there was no burn. I lifted the bun and saw a few jalapenos and a couple of small squirts of sriracha. I guess I expected, I don't know, flavor? A lot of sriracha? What I got was a bland, overcooked burger. Oh, well. I'll probably be back- there aren't many 24-hour places around here. But I will steel myself for a wait, for mistakes, and for mediocre food. read more

We just sat at the drive thru at 11 p.m. and waited for 15 minutes or so then finally gave up. When we pulled around the front we saw a guy try to go into the front doors and both appeared to be locked. If they had to close for whatever reason they should have put a sign on their drive thru menu or speaker to inform the customers. read more

Best diner in Easton! It's like going back to the 80's! It's always busy here on the weekend but the wait for a table or service is not too long. My waitress tonight was Marisa. She was nice from start to finish. I could overhear her at another table and seems genuinely nice to everyone. It's hardworking people like this that make me glad to come here!! I would like WiFi though. read more

Steak ’n Shake - Fast Food Near Me - Columbus, Ohio

This place SUCKS! We waited forever for our food and I didn't even get all of it. My milkshake doesn't taste very good and they have ONE person waiting tables, serving food, cleaning and pretty much doing the job of at least 3 people, maybe more all ALONE! I feel sorry for that poor girl because it's not her fault but this is unacceptable! read more

Literally got seated and ignored for over 30 minutes. No one even asked our drink order. All of the wait staff walked by us at least twice with no greeting or "i'll be right with you". Only Alexandra the hostess apologized as we were walking out. No excuse for this!! read more

Excellent service with friendly employees! Food was made correctly (and we are picky eaters) and it was hot& fresh. Shakes were really good, as well! Will be back to this location, it's the best in Columbus! read more

Drive thru is painfully slow. I only came here because other places were closed today/early. Now I'm stuck in the drive thru line

Love the Happy Hour M-F, 2-5 pm half price Beverages. They have the greatest milkshakes topped with real whipped cream. My favorite is the ...all of them! Try a different one each day. Improves morale during this ongoing pandemic saga. Which flavor today? read more

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We had to try it just because it was new to us. I must say we can definitely find better food and services elsewhere We waited for our food for an hour if not a little longer, I stopped checking the time after 45 mins. They said they were extremely busy, I think they forgot. 2 burgers and 2 shakes cant take longer than an order for a party of 6?! Yet the party of 6 got their burgers, fries, drinks, shakes well before we even got our shakes. The party of 6 arrived after us, ate and left before we got our food. At least we tried it and know we will not return read more