We came into this establishment yearning for the old school burger joint vibe & they absolutely delivered! The staff was incredibly tentative, cleaning frequently plus with had amazing speed on the delivery of our food hot & fresh! Would absolutely recommend this restaurant for a relaxed evening! read more

The food was great but the service was shit and usually I don't say that so that's saying something the worker that were there were very rude to me and my partner we usually understand working in fast food but we came with respect an nun was returned as the night went on we asked for to go box's three times before we got a response saying "cant you see I'm working" now last time I checked that is doing your job to serve the customer and the ambiance has spider webs in the corners!!!! read more

If you go here get the number 6 Western BBQ 'N Bacon steakburger! So good. The fries were just right and the service at the drive thru was excellent and kind. read more

This location needs a serious deep cleaning. There is a bad smell inside that sort of smells musty or moldy mixed with super cheap cleaner or chemical, not sure. The tables, chairs, drink dispenser, and floors were all pretty dirty. We barely found a table out of all of them that was tolerable to sit at. Two of the tables even had hair on them. The rugs at the front area where you order and pick up food had ketchup and grime all in them, they were super nasty. The food was just okay. The burgers seemed extra greasy this time for some reason. They also didn't give us all of our honey mustard we paid for and had to go back up to ask for it, and that is the second visit in a row that has happened there. We were pretty turned off so we probably won't be back in a while if at all. read more

Used to be better. Seems like they went downhill after pandemic. Inside dining used to be pleasant, but now it's like self-serve McDonalds.

Oof, this location is pretty terrible.... Service, food, cleanliness...all bad. How on earth they have a 100 on their health score is beyond me. The kitchen must be pristine to balance out the sticky, dust-covered dining room, and disgusting bathrooms. But to my surprise someone did come out to wipe the tables. The food took longer than it should to come out. The fries tasted stale and over-salted, the burger had little flavor. I ordered a medium fry but it looked much smaller than a medium. Beware - milkshakes take a minimum of 20 minutes to be made.....at least mine did. The new format that Steak 'n Shake has taken is not working - they used to be a sit-down table service restaurant. Now you order at a kiosk and pick up your order at the counter, which is fine, but there is no employee managing the dining room. God forbid anyone has a question or needs something, you have to stand at the counter and wait until someone from the back comes out of the kitchen. read more

great service and really good burgers & shakes ! really cute place, though we took ours togo

Filthiest Steak 'n Shake I've ever been too. Absolutely disgusting. Only one other family in here, no one in the drive through, so it's not like it's super busy. The workers were mad at the world I guess, they were fairly rude to be honest. Hope the health department sees this. read more

How do you charge for sauce and not give me a spoon for my chili. And then started laughing at me because I asked for a spoon for my food. Come on don't treat people like that. I understand people don't want to work but to the two girls that was laughing at me as I pulled back around to ask for the spoon you never now what people are going through as I was on my way to see my dad for the last time tonight because he will be taking off life support in the next hour. Thanks for taking that good laugh at someone who Is going through the worst time in my life. I hope you still have you dads because mine will be gone soon. And I will pray for you both tonight. He loved fishes wish he could be here seeing them with me read more

Steak ’n Shake - a man and a woman sitting in a chair in front of a fish tank - Burgers Near Me - Buford, Georgia

I have been coming here a few times a week lately and the food and service is always great. The staff is also very friendly. I am only leaving a four because the restaurant is sometimes a little dirty. I understand that they're very busy at times but still I feel like they could keep it cleaner. read more

I used to love Steak 'n Shake, haven't been in a few years and will never be back. You order your food on a screen and have to scan a receipt to get your drink, no waiters or anything, the whole place just seemed very depressed. Horrible experience! read more

Why promote FREE fries if you aren't going to give them???!!??? Long story short, I went through the drive through and ordered a combo meal. COMBO meal. This comes with a burger fries and drink. Stay with me now. I purchased ALL three items. The cashier proceeds to tell me because it's only 1 person in the car you can't get the FREE fries. You only get 1 FREE FRY per purchase. Did you catch it? Why yes. I understand. The promotion here says 1 FREE FRY per order. I AM PURCHASING ONE FRY SOOO I should be able to receive the free fry promotion The cashier seems to agree in understanding. WRONG!!! . **inserts major side eye** After having to pull up to wait on my subpar Garlic Double...I only had the fries I paid for which were cold & no way of getting anyone's attention because the young girl skiddadled after handing me my meal (from the kitchen). Moral of the story: They have a good sprite and milkshake. That has yet to disappoint. read more

service was terrible!!! We had to order at the kiosk and there was nobody in the dining room. The whole place just looked sad. The food was okay. I don't know how this place has a health score of 100...the tables were dirty and one of the employees brought her kids to the back where all the food gets cooked. read more

This is the worst steak and Shake I have yet to step into. It is a shame really, they have a great location across from a major mall and have opportunity to be a great restaurant. I don't think they train their employees. They don't seem to know the order in which to do things and I don't think it's entirely their fault. It is the lack of management. They haven't gotten my order wrong recently but are slow, slow, slow. Did I mention that they are extremely slow about everything!? They will seat you, forget about you for atleast 15-20 mins. Then ask you what you want to drink and if you want a shake it will be brought to you before your food which takes so long to come that you drink will be finished before the food comes. That is if they don't forget to take your order without having to remind them atleast twice. I would of walked out on my last visit here this week on Oct 28 if my daughter wasn't so adamant of wanting a milkshake. It took us about 2 hours here. We got here at about 7:30 and didn't leave till almost 10. They made my kids late to bed and made me late to a visit at a friends house which I got to at about 11 instead of 9 because our "quick bite" at this place took so painfully long. I missed the party I was going to meet my husband at because of this place. I don't ever want to go here again this was the final straw with them. Their service is getting worse every visit. read more

Steak ’n Shake - This is supposed to be a patty melt on rye... - Burgers Near Me - Buford, Georgia

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So, it is 11pm and out of my 20-30 person group, we were the first ones to show up(celebrating after a swim meet). Me and my sister order our food at 11:04pm. Nothing crazy, just a chicken tender meal and a burger meal. And then more people start coming in, and they put in their orders. To my surprise, people who ordered after us start getting their food with ours nowhere to be found... OK weird right? At around 11:24, we ask when our food is going to be done, and just get brushed off saying they're busy. I understand being busy, so we decide to wait more. So we wait, and wait. But, more people are coming up to collect their food while we have nothing.. At around 11:38 we ask AGAIN, being told that we are not priority after waiting there for THIRTY MINUTES. OKAY, whatever, we have no choice but to wait. Finally reaching wits end, I go up again at 11:45, FOURTY MINUTES AFTER ORDERING. By this point, everyone in our group got food before us, despite us being the first ones to order. This man helped us, and seemed to be the only one who cared about us getting our food( I don't know his name but bless him). A whopping 50 minutes after ordering, we finally got our food, that was mediocre. They did give us 3 extra tenders, but doesn't make up for how pissed I was. Don't expect quality service over here. read more

I'm disappointed once again. Been back a few times to the Buford location only to pick apart my burger and my kids to throw their burgers away. No one liked their dinner and for $58.70 it's not worth it to try again. It was a waste once again. The food is not like they use to be. The burger buns are awful and without the parmesan seasoning the fries are tasteless. Unfortunately we will not be back. To any location. read more

My first time here am I'm pretty excited as I've heard a lot about it. I come in and there's a big sign that reads "prime steak burger! New, Frisco" So I'm thinking that looks good and I ask the cashier for the frisco She brings out a very flat sandwich so I ask her "are there two different friscos or something because I don't think this is my sandwich" She told me yes there's the melt and the prime steak and I said oh yeah I meant to order the steak one (as I pointed to the new sign) She rolls her eyes at me as if I'm the one that messed up the order??? I'm thinking it's literally your job to double check with me if I ordered the correct frisco?? I don't work here how would I know? (I also work in food industry and it's our job to double check orders because some foods have similar names; ie: chicken soup vs. chicken noodle soup) She gets the manager to come and they're all stressed because they gotta take the first sandwich back and void my first order and then double charge me to get everything working. The manager doesn't even apologize but says "so next time let's be sure to say which frisco" And I said "no actually, your employee should have double checked with me especially because it's my first time.. I wouldn't know" and all he said was "oh it's your first time" Got my food and left. The fries are ass read more

Steak ’n Shake - The frisco. Doesn't look like it's photo but it's good - Burgers Near Me - Buford, Georgia

I have always grown up eating at different Steak n Shakes around metro Atlanta and it's one of my favorite places. We went through the drive thru at this location on a busy afternoon. We got through pretty quickly and we're ready to dive in. We really loved their outdoor picnic area so we stopped there to eat our double cheeseburger and fries. Our mission was to compare Steak n Shake vs Freddy's. We had a great experience here. You can get the full story and who we thought won the challenge on our AContheGO YouTube channel. https://youtu.be/sRf6viIU_Es read more

Rude employees no manners. Moved us the curb side pick up to wait for our order. When they gave us the wrong order we called to correct it the lady proceeded to yell at us for leaving the line even though she told us to move to spot 1. She even said she would run it out to us so I don't understand where the confusion was. I would not recommend this location spend your money elsewhere. read more

Steak ’n Shake - Drive through - Burgers Near Me - Buford, Georgia

Gonna give a little context before I give my review. Steak n Shake is from the Midwest as am I (born & raised in STL area) so I'm gonna set the record straight. I grew up on this joint, ok. I couldn't count how many times I've eaten here (in the Midwest) if my life depended on it. Ask anyone who grew up eating Steak n Shake, and they'll tell you, it's never really been about the food. The food is GOOD, ok. But this is a place to GATHER. This is a place to hang out and relax with friends. This isn't a "sit down, eat your food without exchanging a word, leave in 15 min" kind of place. You come here hungry and you leave full, but more importantly you leave with MEMORIES. That is the legacy of Steak n Shake. Except times have changed, and fast. I was surprised to walk inside and see no wait staff at all! You order at a kiosk, pick up food at the counter and seat yourself. So relevant for the modern era. I guess that's just the thing they needed to keep people interested since people aren't primarily focused on having a good time when they go out to eat these days. Nowadays it's about how fast I can eat with little to no hiccups, because "gosh darn it, I've got things to do and places to be and how dare you not serve me on MY timetable!" Yeah the bad reviewers don't know about the good ol' days. (I'm 29 FYI. Those days weren't TOO long ago). The food was great. As expected. The drive-thru was fast. I pulled up around 1:30 pm on a Thursday. 4 cars in front of me, I was driving off with my food in less than 5 min from the time I placed my order. The woman who served me was so sweet and smiled genuinely at me. Chick-fil-A would covet her! She even let me know when she still had my credit card (because the food was ready FASTER than she could swipe my card). I'm definitely coming back. Georgians, don't sleep on Steak n Shake. I don't eat here because it's cheap. It's just good American food. The end. read more

Agree with others. This Steak and Shake is pathetic. The staff is clueless when it comes to customer service. I felt ignored when trying to be seated, ignored during my meal which came out in two parts more than 30 minutes apart. She blamed the kitchen needing to cover a large party. It was a table of 5. The other tables around me sat dirty and unbussed during my entire 45 minute stay. Oh fun! Now they're cleaning the tables next to me. When I worked in restaurants, we didn't scrape the plates into the trash right next to dining customers. We would take the bus trays back to the dishwashing area, then separate the trash from the dishes. Expecting too much? read more

Not like it used to be. Don't get me wrong, our food was very good, but I was expecting the greeters and waitresses, but instead we had to order by kiosk and bus our own table! I'm sure the drive-thru is great, but I wouldn't dine-in again! read more

We stopped in here for a bite to eat. We had a group of 6. Brad our waiter was very attentive. We all ate for less than $50! That's a huge value, and my kids ordered a milkshakes too! Most of us ordered off the $4 value menu. We didn't wait long for our food and our orders were perfect! Great service, good food, and great value! read more

My experience here wasn't good. The wait was way too long for this to be a burger restaurant...I think they prioritize the drive-tru more than the customers who dine in. I don't understand how this place is a Tip restaurant... They take our order, I waited about 40 mins or more and the server just forgets about you. Server wasn't bad but wasn't good either... It was odd to me how we got our coleslaw served with our waters... kinda odd to have coleslaw for an appetizer when we had the double stack meal and it should have been served with our burgers. The coleslaw just sat on the table until our food came out. By that time, nothing was really good... Unless you're desperate for this place, I really can't recommend this place. I really try to give any place a chance before I read the reviews but the people have spoken. read more

I keep coming to this place in hope that they will improve and get better. You know what they say: The hope die last. So let's just see how log will it take for them the get to 5 star because so far they are not there yet. First: they need to start seating people walking in faster. Second: take and bring order faster. Third: keep the place clean and turn some music on so won't look so much noise. Forth: Here finally you may get 5 stars. read more

Steak ’n Shake - Solve the problem wile you wait for your service - Burgers Near Me - Buford, Georgia

Easy to order on the kiosk, but my order was completely wrong when they came out. I asked for a single bacon burger, and when my order came out, there was absolutely no bacon in my order. I called the lady over to tell her that my order was wrong and all she did was bring me two slices of bacon when I asked for my order to be redone she said "I'm just going to go into the back and put the slices back in." She had a bad attitude and customer service was not important for her or for steak 'n Shake. ‼DONT WASTE YOUR MONEY ‼ read more

the perfectly organized place in disorganization. it's simple , it's called steak and wait. my order a cup of chili my wait time 14 minutes. now i am going to take the high road and assume they make each cup to order and from scratch cause there is no way the chili is sitting in one of those things that keeps it warm and they are just standing around solving world problems . again please understand i 1000 percent deserve poor service , crappy food and mediocre everything as no one placed a gun to my head to go here. read more

Every burger is the bomb my go to is the frisco or the garlic butter burger and the cookie n cream shake

This store is so so so AWFUL. How you going to have an attitude EVERYTIME I'm in there. Literally only professional/person with any customer service is the older African American lady. She's a sweetheart but quite literally everyone else in there needs a customer service training session cus it's absolutely awful. read more

I can't say I am a huge fan of Steak n Shake like my east coast friends, but I like this place enough to go when I have a coupon. Mocha shake (in the new and improved shake glasses), side salad (which was much bigger than when you order to-go), double burger w/cheese, onion rings. All this for $5.99. The salad was in it's own bowl before the meal with fresh ingredients. Onion rings were yummy sweet. Shake was delicious, even a nice presentation with the cinnamon perfectly sprinkled.. I was pretty full by the time I got to the burger though. I was able to take that to-go. Overall, a good experience at a great value. I think my waitresses name was Courtney, she was very attentive. She caught that my burger didn't have cheese before she set it down. I wouldn't say this place replaces trips to Five Guys or my all time favorite In n Out but I do love shakes- they are a must with a burger. read more

Unbelievable. 4 cars in line. Ordered 1 milkshake. Waited 45 minutes to end up leaving the drive thru line without what I ordered. The lady bringing food out to very angry customers that were having to wait just as long was super rude and sarcastic which is why I left. I've never had an experience like that anywhere ever. This is by far the worst drive thru ive ever had the displeasure of visiting. 110% will never return and I advise anyone thinking about going to pick anywhere else. There's a ton of places in Buford. Put this at the bottom of your list. read more

Steak and wait 40 mins in the drive thru for an order. No reason to wait like this unless the employees are in back messing around. Not even worth staying open 8-close read more

I don't understand what's going on. Maybe it's because everyone thought it was the end of the world and suddenly don't give 2 sh*ts anymore lol. Came by last night because my best friend was in town and Steak&Shake is one of our traditions. The place wasn't too busy, there were plenty of clean / empty tables, and a good handful of employees walking around. So then.. why did every one of them ignore my small group of 3? One girl walked up to where we were, to grab some napkins, to wipe down a table before she came back to us and seated us at the table she JUST wiped down (which was still dirty). Our waitress was cool though. We had eaten earlier, so we only got milkshakes and my orange float -- got a strange reaction from her, and everyone who saw her walk it over to me, but it's the ISH. :) read more

We were seated quickly but that was the only thing that was quick. We have two kids and it took us an hour to eat at this location. A shake was ordered with the meal and was brought out after we were 3/4 of the way done with the food. The staff has no real customer service and they do not seem to enjoy their jobs. I feel like this starts from the top. If the staff enjoyed their job and had some motivation maybe they would be able to handle customers more efficiently. The food tasted good except the cold fries as they came out. Not a fan of this location. There are plenty others that I have visited that are much better all around. read more

Milkshakes are always good here. Food was okay. Every server I saw was slower than the one before. Took forever. Will not go back read more

I love steak and shake and always have. We got drive thru today and the wait time was decent but the man at the window was spectacular!! he was very friendly and enthusiastic and it was a really pleasant experience so thank you :) read more

I couldn't give less than one star because then you can't post but we were served a glass of water with black stuff stuck to the inside of the glass. Don't know what it was but that was disgusting!! Then the waitress had some sort of card strapped to her wrist that she kept touching the food with as she served us. Big turn off. I was very disappointed and dissatisfied. read more

About the worst dining experience I have ever had. This place needs to close. Zero customer service, orders were wrong ,they charge a tip for just getting your order, tables dirty. Customers I guess are required to clean a table if they want a clean table. The fries were barely warm. I will NEVER go to another Stake and Shake. read more

Can you give 0 stars? This place is disgusting. We walked in and stood at the door for about five minutes. All the while the staff kept looking at us as if they did not want to seat us. My 4 year old looked at me and said, "what's that smell?" I also noticed the foul aroma in the air upon entering. It smelled like sour dish rags and bad meat (or possibly a dead body). Several tables were covered in used dishes and filth. I have never left a restaurant because of the lack of cleanliness but we turned around and walked out because of the disgusting state of this establishment. Steak n' Shake has lost my family's business for the unforeseeable future. read more

Fast,cheap, and mediocre service. This time around our server wasn't as friendly. He was pretty rude if you ask me. Took forever to get our booster that I had to find it myself. When I went to order a nacho burger he insisted that there was no such thing and directed me to something else on the menu. He also had an attitude while taking my order. I've order the nacho burger countless times.. the food was good like usual except service just wasn't on point this time. Seems like I was bothering him asking for his service. read more

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