I saw a recent YouTube feature where a team of 3 evaluated maybe 40 burgers offered in places in the U.S. Most were fast food (McD's, BK etc.) then there was the step up (Chilis, Applebees etc.) and then high end (Mortons, Salt Bae). The evaluators had fairly high praise for Steak and Shake and in particular loved the Frisco Melt. So I was hankering to try it again. Took my kids on a Friday late lunch. They both ordered chicken fingers kids meals with a Reese's shake and an Oreo and M&M shake. I had the Frisco Melt minus Swiss cheese. We all had the vaunted beef tallow fries. As others have stated there's really near zero customer service. You order at a kiosk, get your own drink and await the call of a number. Things look made to order but you'll wait a little as a result. The food was good but not great. The fires had a good flavor and plenty of salt but they're too thin. Almost like potato sticks. They'd be much better if they were comparable to McDonald's size. The Frisco Melt was tasty but it wasn't the end all be all from that video. The Frisco sauce it self seemed more sweet than savory. The kids liked their food but I don't think that was overly special. The only real plus was the price point seemed lower than I'd anticipate. We got everything for about $26 and my meal deal was just less than $10. Sorry, I'm not tipping when I'm not even interacting with a person. I'd been to Steak and Shake maybe once or twice before in different places. Never made me have to go back. This one continued the trend. read more

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I was excited to go here - haven't been in ages. No one greets you. You have to order on a kiosk. You have to seat yourself. You have to pick up your food at a counter. You have to bus your own table. All these things should be saving me money on my meal - nope. And the kiosk asked if I wanted to TIP the restaurant. FOR WHAT? My Frisco was tasty and hit the spot. read more

We got our food around 9 PM, and only about 10 minutes later an employee came over and told us to "wrap it up" because the lobby was closing at 9. Another employee was also complaining that she still had two tables to clean left. I understand wanting to clean up and go home, but we had literally just gotten our food and were trying to eat. If the lobby closes at 9, customers shouldn't be served and then rushed out 10 minutes later. Very disappointing experience. read more

I got the fries, and the chicken fries, and i got a Oreo Milkshake. The fries were so good, the Chicken fingers were delicious, and the Oreo milkshake was good but kind of dry, the milkshakes need more thin milk or add less whipped cream on the milkshakes. The service was fast and kind. The ambiance is very pleasant, calm music, and a very quiet restaurant. read more

Steak ’n Shake - Dry Oreo milkshake w/whipped cream - Burgers Near Me - Auburn Hills, Michigan

Got kicked out 2 hours before close. they Stopped the drink machine, locked the doors one way, and started downing the lights. They Kindly suggested we leave,, , and we did. read more

horrible experience, if you go at night they locked a group of people in there and didn't give us a drink we paid for. they shut down the drink machine. and it's a hour and a half before they closed. it's scary they like confronted us while we were eating and we're kicking us out like being crazy and excessive like I felt like my safety was being threatened for getting food there Don't go at night and sit down. It's bad. Idk how the owners let this happen read more

As far as fast food steak and shake wasn't bad. First time I went they screwed up my order, so be sure to check yours. But I like the food I got that double garlic steak burger with cheese. And you can request extra garlic sauce, if you want. They sell skinny fries which weren't too bad tasted hot and fresh. They've got some good deals on burgers, and a $4 deal. And the shakes, the shakes are really good. Little extra on your waistline enjoy one of those shakes and a fat double cheeseburger. Yeah steak and shake living the American dream. Check it out. read more

Steak ’n Shake - Grill Master ;) - Burgers Near Me - Auburn Hills, Michigan

I can see why they get poor reviews and are going out of business, its a shame, decent product but poor upper and corporate management, well, after contacting corpotate to resolve a wrong order, no one called me when I selected what form of communication I would like to be contacted by, so plan B, contact via chat, what a joke, my reciept looked like someone painted it with black spray paint so I have limited info to provide to the chat person, they replied "without sufficent information regarding your order I cant provide a refund or repalcement", well, without a printer that works on the register they printed my reciept on, I cant provide a reciept that has the informating they want, 20 minutes of my life Ill never get back because the chat idiot didnt have the info which was not provided because of the reciept. what a freaking joke, poor management from the top down, hey, its fast food, i get it, but to deny a customer who has been there since this place opened in Auburn HIlls MI 2 burgers is pathetic. Sad, I love the burger and shake but the service is horrible. when you want to resovle a problem that's Steak and Shakes fault. Just repalce it, its an easy proble to solve. My marketing professor said it takes 10x the money to get a customer back once they get pissed and leave. 10x. Corporate dummies at this company should be ashamed. you dont deserve the money you're paid. Find another profession. read more

This place turned around! I went on a slow Monday night, and my food came out in under 2 minutes compared to around 10 the last time I went. All my food was right and tasted great, especially the fries. Definitely coming back soon after a long hiatus. read more

Steak ’n Shake - Burgers Near Me - Auburn Hills, Michigan

This place was absolutely a wreck. Had to stop to use restroom and get food on a trip. Restroom had no soap, no paper towels and no toilet paper. Dining area was not cleaned or taken care of either. read more

First off, I want to state that this place isn't ON Baldwin Rd. It's actually on Great Lakes Crossing Drive. Secondly, what happened to this place?? We used to go here years ago after the mall and it was great. There were servers to take your order, busser's to clean up, I'm also pretty sure we used to get our shakes in real glassware. Not go cups! Getting our food in little plastic baskets wasn't a big deal-but can't remember if it used to be plates...? My family of four walked in and although there was quite a few workers behind the counter, we noticed no servers and you HAVE to order from a kiosk. That's a big NO for me if it's my only choice. I'm not going OUT to enjoy a meal that is a sit-down restaurant and do the work of a server. Then the fact that we all had to stand there to order for four people. Came out to be $40 for food that was ok, McDonald's actually has alot more flavor! Also when ordering, they charge if you want ranch...? They had a bunch of things on there that were extra cost to get if you wanted extra-which that is understandable, but my daughter said you couldn't even get one ranch. When we went to print our receipt, which I definitely wanted to make sure my order was correct-it didn't print. I approached the counter to ask if it was out of paper, and stood there for 5 minutes without being acknowledged. So I asked for a manager. She had been right in front of me for those 5 minutes ignoring me. I told her my receipt didn't print. She was rude and basically told me it did. It hadn't. The only reason I didn't walk out of here was #1 we were hungry and didn't have time to go anywhere else. #2 I already paid. I went and sat down and another customer that saw what was happening told me 15 minutes later "hey your receipt finally came out". We still were waiting for food. I was so dissatisfied with coming here I didn't feel the need to take any pictures. We wont be back. Add the fact there's no one checking on cleanup at the tables..... the drive-thru seemed to be doing ok. I will give them that! read more

Steak 'n Shake Since this place originally opened it's been decent. We've had a few bad experiences here with bad wait staff. The food is always good. Great food. Great burgers. Their burgers do taste different compared to other burger places. Unique. Since Covid19, the wait staff has been removed. Wow. Order machine. Drink and condiment center. Different for sure. Recommended read more

They're nice workers, just very slow and it took me 30 min past time of pickup for my order and by the time I got it, everything was pretty much cold, they just keep saying it was being made, 2 burgers and fries btw. Pretty crazy for a place with drive through service read more

The girl working the drive thru was just as sweet as could be. Great service and EVERYTHING In our order came out correct! And that's rare these days! Hope her manager knows what a good job she is doing. read more

I ordered fries and nuggets. Nuggets were so greasy and salty! Not very good, it's a one and done for me

The woman working drive thru this evening barely spoke. Never told me my total. I asked that my burger please be plain and it was fully loaded. Wasn't given a single napkin so I had to wipe my hands with the bag. :) My stomach started to hurt immediately after eating. read more

There is a young lady named Keira that works the drive Thur, she is so nice and very pleasant everytime I visit. Keira your customer service is definitely worth more then 5keep up the great work! read more

Fast Forward to October 2023, on my run I stopped to have lunch at a well-known place on Woodward Ave.in Birmingham. Won't give the name, but the food selection was similar. I ordered about the same thing that I have had at Steak & Shake. Here is the rub it cost mee almost $21. S&S would have been Approx. $8.00. The food is a bit better at Steak & Shake! read more

I love this place every time I go the service is fast and friendly. I ordered two garlic burgers add grilled onions and they had forgot to add them, unfortunately my boyfriend was far into the burger he said he didn't care so I went back up to the counter to ask them to add them to my burger that I hadn't finished yet. the manager promptly got me fresh grilled onions and then proceeded to bring out another hot fresh burger with fries, made correctly for my boyfriend who already finished his. I absolutely would recommend this place to everyone! read more

This probably the worst first time I've been to a steak n' shake. The experience was horrible, customer service was definitely off point. So we decided to come here for a quick bite before our movie, this place was packed, busy, and understaffed. So, we ordered our drinks, took a bit of time, my husband and daughter ordered a milkshake & 2 chocolate milk. That took about 15 mins and she only bought one, and she gave ours to another table. We ate our food, and order two milkshakes to go for our daughter and her friend, twenty mins later. We asked to check on our order, the girl rolled her eyes and gave us an attitude. This was my first and last time I will be coming here! read more

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I can't review the food because we weren't given a chance to eat! We were turned away mid order at 6:25pm by Amanda, the "manager". I understand the short staffing issues because I'm currently experiencing it where I work as well, but what I don't understand is a rude attitude towards a family with two young children in tow. Better management techniques would ensure being able to be open past dinner time and better signage if needing to close early would prevent patrons from being turned away mid order. We will not be coming back here. read more

I'd like to give them a great review today. This is my second time through, in the last month, both times my food was hot, delicious, and the service was very pleasant. I have had a great experience, both times, great job steak and shake. read more

Manager is rude. Ordered combo and they just gave me the fries and drink.... Would only refund $5 and not the whole meal. Not one apology and had an attitude with me when they forgot how to fill an order. Trash! read more

They completely redid the inside after being closed for months. We thought they had improved. If you want to eat at noon, you're probably 70% likely to be able to. Any time around dinner is unlikely. They're either closed when they say they should be open or open but the systems are down so you can't order. It's not worth the risk of planning on eating there anymore read more

One of my new favorite fast-food places. Love the food, and the shakes. Really cheap for what you get too. However this is a chain and so I'm reviewing this specific location, which is why I only gave it 3 stars. This is completely due to the wait time. We did order a few things but it really wasn't all that much. The amount of time we waited for our "fast" food was insane. I think it ended up taking more than half an hour for us to get our food. And no, the place was not that busy. Maybe two other tables in the restaurant at the time we were there. Could overhear one of them also complain about the wait-time as we sat and waited. read more

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Just received my order from Door Dash with the bag stapled shut. Opened the bag and my chicken tenders meal had 1 chicken tender and the fries were half full. Everything was cold as well. Called Steak and Shake was put on the phone with the manager and and she wouldnt do anything about it and blamed it all on Door Dash as if Door Dash made and bagged the food! Dont ever order from this store and use Door Dash....if your order comes to you wrong, they wont do anything for you. Order date was 2/28/20, in case corporate Steak and Shake truly cares about customer satisfaction, the manager wouldnt give me her name either! read more

Steak ’n Shake - No way this is a full chicken tenders meal! - Burgers Near Me - Auburn Hills, Michigan

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Guess I'm glad I didn't read the yelp reviews before I came here. Second time ever to a steak and shake - last one was in Texas- maybe 10 years ago. An appointment on other side of town only afforded a carry out. Went with a promo- $4 double cheeseburger with a shake. Both were very good. Was out in less than 10 minutes and was able to enjoy the burger at red lights, while stuck in traffic. Server was friendly and efficient. read more

Ordered a bacon double cheeseburger deluxe. It was a pretty darn good burger. I highly recommend stopping by.

It's Michigan's answer to In-N-Out! It's a cool diner, quick service, busy, food is good (must be eaten within 30 minutes!). SERVICE: reality check for all those who gave this place a low rating, it's a fast food place, not fine dining, give them a break. Our server was busy with the arrivals of 4 different parties, gave us the menu and someone else stepped in to help us. Our replacement server was equally friendly, took our orders and quickly came back with waters. FOOD: we ordered double cheeseburgers and strawberry, chocolate, and oreo shakes. The burgers were seasoned well and tasted really good. I enjoyed the thin cut fries with a side of mayo. I do recommend to eat it while it's hot as it doesn't taste good cold. PLACE: because it's in a busy area (just outside Great Lakes Outlet), the inside is a bit messy and worn. read more

Sadly it looks like steak n shake is doing quite poorly. Coming in at an off hour... Looks like there was no staff working at all. It took 7min for me to be greeted when I entered, that's after I began counting. You would think with the holidays, there would be plenty of staff and quite an amount of people eating. Seemed pretty empty. Staff was... Well unpleasant to say the least. They felt unkempt to say the least and unhappy to be working here. Stressed and sour faces were had all around. Mind you, I'm typing this as I wait for my food. Typically, food for this place is usually very quick to come out, supposedly. But I honestly can say, the fryers for Fries and other deep fried items don't even look to be on. 5min later... Alright soo total wait time was about 20min...average. Food, according to my eldest... "this does not look like the picture," and to be honest... His bacon steak burger looked uneventful. Bacon looked recooked, burger seemed hot and cheese was melted... But not freshly melted. To be honest... There is 1 staff member that looks to be hustling and she is the one that brought our food. Along with many other tables food. Seems like she might be carrying the whole team. Either way, for the price it kind of makes sense, but management should take a look at how the place is running and actually try to make it a good restaurant. I noticed on their website the other location 15min south of this location was closed for some reason. Can't say I'll come back again. I also noticed they took away the kids eat free deal. Bathroom needed to be cleaned for sure or at least checked. Checkout took 7min to even get recognized I was up at the front. This will probably be the last time I eat here. Sorry steak n shake. read more

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Dining inside since they reopened, Food and service were great every time!

I haven't eaten at a steak n shake for a while now. Since they closed the one near Lakeside mall. When we went in i was confused at first. Then i realized there were no servers. All the staff was behind the counter and you have to order thru the kiosk whether for dine in or carry out. It was a bit of a struggle ordering at the kiosk because we were looking for our favorites...we were disappointed. They have a limited menu now. They took away the royal burger,frisco burger, and sliders. The side by side shakes are gone as well as my favorite chocolate covered strawberry shake. So i ended up ordering a western burger and fries and a drink. Everything was disposable except the red basket and the trays. The spiced vinegar and the steak n shake seasoning are gone. They call out the order number and you get your own cutlery. The drinks are self serve as well. Luckily the burgers are still good and the fries...i cant stop eating coz its so good! I miss my vinegar though :( so check out the menu before you go because of the limited menu. The other customers were looking for chicken tenders for their little ones and they didn't have it. read more

Steak ’n Shake - Double Steakburger Double Cheese and western Double Steakburger Double Cheese - Burgers Near Me - Auburn Hills, Michigan

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Love Steak 'n Shake. I've has a few lack-luster meals here but usually the food is wonderful.

Went to Auburn Hills, MI location, & we saw a sign that says "Order Online or Drive Thru" so we sat in the parking lot & order online & after finishing the order for 3 people & about to pay, the order says, this location is CLOSE for Online Order. So we tried to Drive Thru & the it was blocked with a Black Cone you can't see from the Front parking lot. SOOO, BASICALLY THIS PLACE IS CLOSE! They could have said that in their stupid SIGN or on their WEBSITE! read more

Wish I could rate NO STARS. Came here to get my birthday burger and dinner for my family. After arriving 35 minutes to get here during "open" business hours, we were met with a "web orders only" sign and cone in the drive thru. So I ordered on my app, which charged my credit card instead of taking my gift card balances. I figured "you know what, my credit card has already been charged, let's wait the 20 minutes for the food." Guess who didn't get any food after waiting in the parking lot for 40 minutes? When we finally gave up, we literally saw employees LEAVE THE RESTAURANT during the time they're supposedly open. Doors locked. This is the THIRD time we've had bad experiences here, whether it was food quality, quantity, or business hours that are inconsistent with their website or door postings. Just consider this location closed. read more

Never had worst service in my life, I've had better service on the East sIde of flint in Taco Bell with a hooker for a waitress. I've gotten better service from a dead body at the morgue. My date has had Cotten mouth for an hour and a half. Burger was pretty good but my fries were cold. All in all I've had a terrible experience It's been almost 2 hours and still no shakes! The crack head down the road I passed by searching thRough the trash had a better chance of getting us our burgers and shakes in less then an 20 mins. By Chef Ramsey of Senior Lucky's read more

So went back after a glc trip with the best friend. No one was there when we walked in except the workers. Most were sitting on the bar stools. One of the girls grabs menus and asked if anyone wanted us. They turned and looked at us and didn't say anything or smile. We just got the once over. The waitress that asked them seated us and waited on us. Her name was Monique and she was amazing!! The poor girl seated and waited on 6 tables after us by herself!! One was a 6 top. I have no idea where everyone else went. She rocked it out and was so sweet. And she provided top notch service. We both tipped her about the price of our meal because we were impressed. The food was really good, especially the fries. Three stars because of the good food and Monique. Minuses for the others making us feel like we were a huge bother. read more

I come to this location about once a month with my kiddos - they love the milkshakes. On our most recent visit this weekend, we arrived at about 2pm and most of the booths and some of the tables were full. We ordered burgers and fries/onion rings and the kids got the Mac and cheese kids meals. The 4 of us shared 2 shakes. The food came out promptly and all the staff were friendly. We had a coupon for BOGO milkshakes and they were also running a free kids meal with adult entree purchase promo also. All together we spent $18 plus a $5 tip for the 4 of us. I think this is a pretty good price, considering we got 2 milkshakes. They seemed a bit short staffed when it came to hosting duties and cashing out. We had to wait at least 5 minutes for each service, there was just no one available to perform these tasks. The three star review is really for the overall ambiance and condition of the bathrooms. Immediately upon walking in, the restaurant smelled heavily of chlorine. The bathrooms were average in cleanliness, but in serious need of a complete renovation. There were ceramic tiles missing, a funky bathroom lock and a general icky feeling that no amount of cleaning can remedy. Now, it's a bathroom, I don't expect one looking like the Ritz, but Holy Heck, general tiling and replacement of fixtures would go a long way. We would definitely come back to this location, just use the bathroom elsewhere first. And hope the chlorine smell goes away! read more

Steak 'n Shake has good food but the employees here are complete shit. We waited around for 20+ minutes after being seated by a hostess and no one came to us. Servers walked by. One waitress even sat down with her friends to hang out for a while. Another waitress audibly said "fuck that" after walking away from the table. We left and I made sure to bring the menus back to the front, because I didn't want the staff to have to work to hard to go get them from our table. I told a girl they should probably pay more attention to serving their customers than standing around and doing nothing. She looked at me like a deer in headlights. The place is ghetto, the workers are ghetto. They need to clean house and make it a decent restaurant again. read more

Crazy experience Eventfull for sure Great service Did a web order for the first time Theres a great story but to post i am not so sure ? read more