I've been coming to Empower Physical Therapy for about six weeks and have had a really positive…read moreexperience. Dr. Enrique and his team have been very helpful with my progress. I especially appreciate the practical advice they give me on the exercises and what I can do on my own to continue improving. The PT aides I've worked with are always warm, friendly, and easy to work with. Everyone makes me feel comfortable and supported during my visits. I appreciate the care and guidance I've received here and am glad to see that I'm making progress.

Zero respect for patient time. Regularly have a wait even though appointments are scheduled very…read morefar in advance. If you have to cancel within 24hrs they have a firm $50 fee but have no problem leaving patients waiting for 20min+ for no explicable reason. Even once you do cancel all appointments they never stop emailing you and send very sketchy attachments that they refuse to explain!!! Must be some sort of scamming attempt bc they never ever reply to the question of what is in the suspicious attachments they are sending to former patients.

It's as if Dr. Karim has a magic orthopedic wand handed down from God himself…read more This place is where exemplary customer service meets physical therapy that should only be provided to the likes of Shohei Ohtani and Cristiano Ronaldo. I came in with shoulder pain looking for answers, and after seeing Dr. Karim I feel like winning the lottery would be a distant second in terms of such luck. With a hospitable tone that could put a screaming baby down and equipment that is literally used by the Los Angeles Dodgers - I can only recommend this to anyone with a brain. Incredible experience I can't wait to go back.

Their therapist are great , their customer service and phone has lots to be desired. Their phone…read moreis always busy! You leave messages and the either call you very later or never call you back ; I feel like I have to beg to been seen. Kaiser send me here but oh boy they are so careless about getting back to you .

A "HUGE THANK YOU " to Dr Shah and his entire team. I came to Dr. Shaw after years of knee pain…read more He gave me several options and we decided that knee replacement surgery was my best option. Dr. Shaw made me feel confident about the procedure and prepped me both mentally and physically for it. On surgery day he checked in and again I felt he was the best doctor for this procedure. Everything went exceptionally well. I followed his instructions and had no issues. No infection, or ugly scarring. Of course there was pain during recovery but I just kept working with the in house physical therapy team which I also highly recommend and kept my follow up appointments. Matthew Frydendall is awesome he took the time to really listen to my concerns and always made me feel like my care and recovery were of utmost importance. Both Esther and Melissa at the from desk were extremely helpful and always brought a smile to my face when I interacted with them. This was a difficult journey but I'm to a point in my recovery where I can see how this entire process has dramatically improved my quality of life now and for many years to come. I can't imagine having to go through knee replacement without this phenomenal doctor and his entire team!! I highly recommend Dr. Shaw, Matthew, and the entire team at AO in Chino Hills. PS. I had visited another surgeon in Corona prior to my visit with Dr. Shah and was kind of blown off given a cortisone shot and told I needed PT. No I needed to find a doctor that didn't see me as a billable nameless patient.

So I DID IT!! on March 2026 i had my 2nd TKR done by the Awesome Dr Kenneth Jahng! He did it a…read moreamazing job. I had a way easier recovery on this knee than my first one. I did 52 PT first knee and only 12 on my 2nd one! I have been swimming since my 3rd month post-OP and have had 0 pain. I even participated in the Swim 5-mile challenge for the month of September 2026 and finished a week early! My knees feel great, i feel great and i owe it all to Arrowhead Orthopedics and my surgeon, Dr. Jahng! I can't recommend this facility more they have always been so nice the staff, Drs., PA's, everyone. Thanks guys for all your hard work and patient care!

Dr Eric McCale and the staff are very nice and helpful…read more He has helped me after my rotator cuff repair and carpel tunnel syndrome.

Very professional, clean and Eric is very knowledgeable has a ton of experience as a physical…read moretherapist, specialized in sports medicine and rehabilitation therapies.

Very friendly and professional and the staff really are helping the my total knee replacement…read morerehab. I also have been working with Jim Carry and he is the best. The facility is well equipped and very clean. I highly recommend PVHMC PHYSICAL THERAPY.

This business is a gift for everyone who has the need for physical therapy assistance.They are very…read moreprofessional and caring for everyone of there patients.They provide a structured program for each new patient that helps provide a great plan for every patient's success in their recovery with a plan for success.Thank you Jim ,who is the head professional and his entire staff Richard,Clive,Adam and many more caring professionals that are there to provide a successful recovery to those that want to follow there leadership to succeed.Thanks for my wife's Gail's continued success in her recovery. Husband James Lowe

From registration to post-care, they are with you every step of the way towards your physical…read moreimprovement! The staff are all professional..they are explaining and guiding you if you are doing the exercise right. The facility is well maintained and clean. Their equipments are well efficient functioning. This PT facility is highly recommended!

After my son suffered recurring ankle sprains and an ankle fracture, he needed physical therapy to…read morerebuild his strength. As a parent, I was worried about how an 8 year old would handle the process--but Gavin completely exceeded our expectations. My son loves playing basketball and soccer, and Gavin did such an incredible job incorporating that into his sessions. He made the exercises relatable to basketball movements and drills, which kept my son engaged and excited to participate. Instead of dreading therapy, he actually looked forward to it. Gavin has a natural ability to connect with kids. He was patient, encouraging, and always made sure my son felt comfortable and confident. He turned what could have been a difficult recovery into a positive and motivating experience. I also want to give a big shoutout to all the wonderful therapy assistants who played a part in his care. Their kindness, support, and teamwork truly made a difference in his recovery journey. We're so grateful for the entire team's care and dedication. I highly recommend Gavin for physical therapy whether for a child or adult!

The therapist are pretty good, I found they were knowledgeable…read more Here's my issues. I was referred here by Kaiser, I believe it would have been cheaper to pay their hourly rate and not go through my insurance, somehow I was billed more than there advertised rates. Also, I've paid all my bills but randomly they will send me bills saying I still owe money. I just received another bill in September for something I paid in June. They always say it's a mistake but will continue to send me random bills. I'm sure lots of people just pay without doing the research. So if you do go here watch the bills because they will try to rip you off.

I had Damien after a knee replacement. So caring and kind. Never had to wait either. The whole…read morestaff are very friendly and helpful. I've been here twice with both knee replacements and have always been very happy with the service. Highly recommended!!!!

5 stars for my doctor, the staff and receptionists, and the facility/logistics itself. It is truly…read morerare that a doctor's office (including staff) are all sublime and provide such a great experience! Let me go through each of the following: +Dr. Shah: Dr. Shah is really cool; he introduced himself to me as Dr. Jay, and we are from the same home town, age, and have a similar life background in terms of moving around from the Bay to LA! It was great having that rapport since it was my first time meeting him. But most of all, the best thing was that he ordered multiple tests to help me get to the bottom of my abdominal issues that I have been struggling with for more than half my life! After going to the ER a few times and finding nothing major in my CT scan, I was worried he would dismiss my stomach issues, BUT he did the opposite thing and helped me with diagnosing multiple potential problems. I REALLY APPRECIATE IT!! I feel like I can breathe a sigh of relief and finally get to the root cause of all my abdominal issues! This has not been the case with previous providers...(hence why I switched). THANKS, DR. SHAH! Oh also, Dr. Shah is funny; he made a funny joke on his business card lol. He also was able to take a look at my ankle as I know his expertise is also in sports medicine! He gave me detailed information on stretches to do for my ankle and also some resistance bands. WOW! THANK YOU! Going above and beyond - totally didn't expect that! He also did not rush me and answered all my questions. +Staff/Receptionists: I truly believe it is rare that if you leave a voicemail/message for the receptionists at a doctor's office, that you would receive a call back. Not only do I receive a call back each time, IT IS WITHIN THE SAME DAY! That is WONDERFUL! Keep up the amazing job!! It means so much to be called back; I almost couldn't believe it when I picked up the phone. The young lady who met with me before Dr. Shah was also very friendly and made small talk with me. +Facility & Appointment Logistics: The facility is nice; I think it's probably just a few years old. I experienced no wait (I was even seen EARLY). WOW. Everything was prompt, efficient, and thoroughly explained! I also appreciated how I received discharge papers with such details documented and on my labwork, there were even specific instructions on what I should avoid taking before the bloodwork. I was also told in detail about fasting. My previous provider did not do that! Overall, it has been a wonderful experience so far with this provider and clinic! I am so happy because it is very close to where I live too. Feels like a dream come true to finally have a great doctor and experience with a physician's office! I highly recommend this clinic and doctor. The location is nice also (it's diagonal from a yummy Thai place - see my other Yelp review if you're curious!)

I'm only giving the 3 stars due to the front staff personnel. I've been in healthcare for years and…read morewhen the attitude is given by the front desk, it just ruins the vibe for the whole visit. It's my first time here, I try to get to the location and due to some insurance mishaps my appt location and time had been changed a few times. I arrived to the Crossroads location and quickly found out I arrived to the wrong one. Rushed over and even CALLED the front desk to let them know I was arriving late as a courtesy. As I walk in the front girl screening the appt just started repeating over and over how I was late and the tone was just annoyed right off the bat. Even another lady trying to come in was given attitude so quick too, but watched her as she picked and chose who to be nice to when walking in and out. ON TOP OF HAVING A WHOLE CONVERSATION ON HER CELLPHONE IN THE LOBBY out loud in front of us. Luckily they took me. Accepted my insurance and payment, the girls behind the window were a little nicer at least. The back office staff , especially the girl that took me back was much more pleasant. The conversation was there and the overall vibe was better from her. Finally seen Dr Baez. Super pleasant. Still took me in for my rather short 5 min visit and I was very satisfied. Point being, you can tell when you enjoy your job and when you don't. People can too.

We had a great experience with Josh at SSR Physical Therapy. He played a huge role in helping my…read moredaughter recover from a hamstring injury and get back to doing what she loves. From day one, the staff was incredibly positive, supportive, and knowledgeable. Josh really took the time to create an individualized therapy plan tailored specifically to her needs, which made all the difference in her recovery. Because of that attention and expertise, she was able to heal quickly and safely--getting back on the basketball court and running with confidence. We're truly grateful for the care and dedication at SSR Physical Therapy and highly recommend Josh and team to anyone looking for top-notch rehab and support.

Frustrating experience. Every time I call to book a new patient consultation, I'm either left on…read morehold for over 10 mins with no one ever returning my call, or my call goes strait to voicemail. If scheduling an initial appointment is this difficult, it doesn't inspire much confidence in the level of service I would receive as a client. And yes, I always call during business hours and avoid calling around lunch.

What can I say, WOW! The staff here is amazing. I am currently having physical issues from my…read morepostpartum Mike & AJ have been nothing but exceptional. Even the front desk girls are so sweet. If you need to book physical therapy sessions I'd suggest you check out Body Basics Physical Therapy.

Well organized friendly place with a mix of young athlete and senior patients. My therapist Micheal…read morehas a PHD and clearly knows what he is doing. I actually look forward to every session for my back injury.