these people know what customer service really is. Always giving the customer more for the money.read more

These guys need to hire a receptionist. Took my truck there for an estimate on body repair. The…read moreowner seemed thorough about taking pics of damage, crawling underneath and even inside the cab. Said I'd hear from him by end of week and said he'd email the est. I must have tried 7 times to get somebody on phone and I'd leave messages on machine. Long & short of it is I never did hear back from the owner in any form so I can only agree w Nicole & Nate's reviews in that they get an F in communication.

Great people and excellent service! Very quick, professional, and effective! Definitely recommend!read more

Great work and friendly staff. My boyfriend crashed my new Ford Explorer into a bright, yellow…read morepole! Ugh. The pole crushed the driver door and did a good amount of damage down the side of the car. Simpson's fixed "Black Betty" and she's like new again. They even vacuumed my messy floorboards from my kids!!

Hit a deer in early December. Reviewing the shop options for an estimate (per my insurance…read morecompany), Customs Classics was the closest independent shop I could find. (Being new to the area all I had to go by was big shop or small.) Initially they told me the car would likely be ready around mid January factoring in getting parts and the holidays. While the communication was all initiated by me, once I got someone on the phone it was all pleasant and accurate. Despite my crappy insurance company (you know the one cough Jake cough) the car was done January 14th. After a cursory inspection it appears to be a first class job. The paint looks great, all the electronics is working, and I'm happy.

After getting NOWHERE and being thrown through hoops with my insurance and Safelite, I called…read moreCustoms Classics regarding my car which was broken into and the driver's side window was smashed. Within days of calling, they had it fixed right up! A big thanks to the talented hardworking guys for replacing the window and doing an excellent job at it to. It may just be a window, but the quick response and timely manner is a HUGE relief to me! Recommended 100%

We had a cracked windshield and a broken mirror. The auto glass people suggested we take it to Eby…read moreto see if he needed to do anything before they changed the glass (car is 20+ yrs and didn't want to invest any more $ then had to). He could have said some dents by the glass would need repair, but instead sent me back to the auto glass people. He then installed a new mirror and at a very fair price. Kyle was pleasant, helpful and charged a reasonable price. I would definitely go there again and would recommend Eby and Son to anyone needing auto body work.

I had my front fender on my Civic torn of by the curb on a driveway. He was able to take care of…read moreit in less than 24 hours and his price was very reasonable. I recommend them very highly. You may have second thoughts when you see his shop, but take the chance. I think you will be very pleasantly surprised.

Have nothing but great things to say about Travis and Dustin who did a remarkable job in repairing…read morea bad rust job on my '99 Ford Escort. This was my second time dealing with Travis and he was awesome to work with! Thanks guys! -Tom B. Lancaster, PA

Could not be happier with Travis and his shops work. When I asked him about repairing a part, as my…read moreinsurance company suggested, his answer was "If we can't repair it as good as new, we replace the part." From scheduling to dealing with insurance and keeping me informed, Travis made this a great experience. My Mercedes looks as good as or better than new after his work! Thank you!

10.23.24 Phenomenal job on my wife's car. She hit a ladder…read morelaying in the lane on the PA Turnpike at night. Mike and staff were very helpful with the Insurance company, status of repair, explained in great detail what needed repaired, and the parts needed. The start to finish was not long at all. The car looks great.

Huber's has done a great job servicing my Mini Cooper. I had been going to Westchester Mini, but…read moreafter the warranty ended, it makes no sense sticking with the wildly over-priced dealer with their scams. I had an annual inspection at Mini of Westchester and wanted an all-wheel alignment. They said the tie rods bolts were stripped and I would need to replace them first for $1,800 and then the alignment would be $400. I said No. The next year at Huber's, I asked them for the alignment which they did for $200 and NOTHING about tie rods. After the alignment, the car drove noticeably better. Every cost for their service is half the cost the dealership charges. Good to have an honest and reasonably priced place to have my foreign car serviced.

I had a great experience buying an Audi A4 Allroad through Huber Auto…read more Eric was so kind and helpful all throughout the process. He spend so much time with us going over the car, financing and warranty info. He told us all about the company's history and explaining how exacting they are in prepping their cars for resale. Eric made the buying process hassle free and easy. I highly recommend this family business. We drove an hour from home to Huber's &nI won't hesitate to go back there for service appts. Next time we're ready for another car, I'll call Eric to avoid all the big dealership BS!

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.