They broke our window on the installation. They still have not fixed it…read more When calling them we have to go through another company because they had subcontractors do the installation. I highly recommend going with someone else. These guys are totally out to lunch. Go with someone else! Three words for ADT: Run, don't walk!

I have had ADT security service for years at my home, which is old & big & solid, making signil…read more strength problematic & slow. I worked with ADT TO GET IT RIGHT FOR YESRS . I wanted everything in my home to have smart techknowagy & I wanted it to run fast. I want to give a special shout out to my service man Gabe, he was kind & knowledgable & forthright. He upgraded my system to work & preform for me the way I wanted it to. It turns out i was expecting too much from 5 year old equipment, & Gabe from Norther Illinois hooked me up with a Newer faster system & I love it !!!! Stephany his products coordinator was also especially helpful & understood my unique situation; I am slowly looseing my ability to walk because of heath issues that seem permanent. Gabe & Stephany understood that i simply could no longer get to the ADT KEY PAD IN TIME. I really appreciate when people listen carefully and serve you as a customer according to your needs. Thank you ADT FOR YOUR EXCELLENT PEOPLE, because its your people that make the difference. With much appreciation and gratitude, Jon paul Agustsson

I been using I Spinello for years with no problems. Until recently…read more I brought in 2 keys to be cut and programmed. The first visit the guy said his programmer needed to be updated. I showed him the instructions that came with the keys he said they were for different keys. So I had to come back the next day. I came back the next day. He still wasn't able to program them Then he said I needed to come back and have someone else try. I told him I was going to try with the directions that came with the keys I was able to program the keys myself. I called and told them, I told them to just refund the money back to my card. He said" the keys were programmed to start the car and that's all they were required to do" So I had 2 keys that would turn in the ignition and not do anything else. The buttons wouldn't work. The owner must not be aware of what's going on, Because I got ripped off

Courteous, informative and helpful. Pleasant to work with. Keys cut to code, worked perfectly.read more

it was with their help, I was able to protect my home from an intruder who had jimmied a house…read morelock, stole thousands of dollars worth of things in my home, including the extra set of keys with a car key. within a couple days, the intruder returned and got access to my locked car in my garage. thanks to M Spinnello, they changed my exterior 4 door looks as well as the lock to the side door to my garage..so that none cannot be picked. they also changed the key to my car. i then had my garage door installer reprogram my garage door with a new opener. M Spinnello finally returned my home to a secure and safe residence for this 78 yea old homeowner, and I am eternally grateful for their help.

Without getting into what I had done (on account of that's just dumb to post for security…read morereasons)... the whole process was EASY. From calling and speaking to a lady, to following up with Matthew, and installation with Mark. They said what they would do, and did just that. Mark ensured I was a happy camper at every step of the process and kept me looped into everything he did. Very professional and helpful groups of folks here! ***HIGHLY RECOMMEND***

Very professional and friendly. Brian arrived on time, was knowledgeable of the job and worked…read moreswiftly. Am very pleased with CTEC and would hire them again!

They re-ran the entire network for my house after Comcast and At&t did a terrible job. Every room…read morein my house has full bars wifi, and a port for ethernet in the wall too! Everything looks super professional, and they even put all of the network gear like the modem and router into a little cabinet so that it was hidden away. I was having constant issues with my service and having to reboot the router and modem, but I've had no issues since. I'm planning on having these guys back out to install security cameras for me as well soon!