The Green Township Location never disappoints. I have been going there for years and they always go…read moreabove and beyond. Despite often being extremely busy the ladies do an exceptional job. Today Traci was the queen of the BMV. She simultaneously helped my 16-year-old get his learner's permit and renewed my license. All the while taking customer service phone calls in between. Accolades all around!

I came to this Ohio BMV to convert my out-of-state license to an instate license. I got in the que…read moreonline and when I arrived at the physical location, I checked in at the kiosk. I waited for about 10 minutes before being my number was called. I had all of my documents. They were reviewed. My picture was taken and I received a paper copy of my license. They mail the permanent license to your home. This location was fast and efficient. They move through the line of people quite quickly and the customer service was friendly. I was in and out within 15 minutes! I would recommend this BMV. By the way, it's in the same plaza as Gabes.

Where to get my lost driver's license replaced. Could have not gone smoother. The person, Angela l…read more #14 who assisted me, was very pleasant and easy to talk to. Very happy with the service.

My child went in to take temp test . To come out very frustrated because the guy overseeing test…read morewas rude and playing YouTube loud while my child was taking test . Very unprofessional, have some professionalism and respect .

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

I am writing to share feedback regarding a recent interaction at your facility(CENTERVILLE BMV) My…read moreson was in the process of applying for his Temporary Permit, and we encountered a staff member whose conduct I found to be unprofessional and unhelpful. During the identification verification, we presented his USCIS-approved ID. This is currently in use while his Naturalization Certificate is being processed - a situation that often requires a bit more understanding and patience. When a second form of identification was requested, we offered a recent bank statement. Unfortunately, our attempt to have this document printed is (on their printer as she instructed)at the counter was unsuccessful. The staff member, a young lady with curly hair( her ID was flip-back),then informed us that my son would need to retrieve another address-bearing ID from home. While we fully comprehend and respect the need for proper identification, the manner in which this information was conveyed was notably abrupt and dismissive, creating an unnecessarily stressful atmosphere. Further concerns arose when my son attempted to clarify his preference regarding the organ donor question on his application. His initial query was met with an apparent lack of acknowledgment. When I politely reiterated his question, the staff member responded curtly with, "Let me just finish this!" This interaction, delivered without eye contact, felt very dismissive and demonstrated a clear unwillingness to assist with a simple, yet important, clarification. Adding to our disappointment, when I tried to ask a follow-up question concerning the identification requirements, I was interrupted mid-sentence. This repeated pattern of being cut off and disregarded made effective communication extremely difficult. It is particularly disheartening as this is not an isolated incident; we experienced similar rude and interruptive behavior from the same individual during a previous visit in May. The overall lack of courtesy and professional engagement displayed by this staff member was deeply disappointing. We believe that all individuals undertaking official processes deserve to be treated with respect and patience. I hope this detailed feedback will be utilized to review staff conduct and reinforce the importance of professional customer service, ensuring that future applicants have a more positive and respectful experience.

I think people who give bad reviews of this place just don't like DMV's. I mean, who does, though?…read moreGoing to the DMV stinks. No matter what location you go to you know what to expect and that's taking a line and waiting forever. However, I have come here a couple times now for different reasons. One was for me to update my driver's license. The lady who helped me was super nice and patient even though I didn't have my stuff together like I thought I did. She even waited for me to run over to the next door building to do my eye test. The other times were taking my friend to get his temps and then to take his drivers test and get his license. Everyone in this process was really understanding and cool. Not grumpy and mean like most workers you encounter at the DMV. If you have to go to the DMV to get something done I would recommend this one as one of the less crappier ones to have to wait at.

Pathetic workers. Get text to wait in car, its raining, then they lock door and say you must be…read moreinside to get serviced. Lazy workers.

Friendly, nice to work with, quick. Was a first timer for what I needed done and they helped walk…read moreme through it.

The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!