I came to this Ohio BMV to convert my out-of-state license to an instate license. I got in the que…read moreonline and when I arrived at the physical location, I checked in at the kiosk. I waited for about 10 minutes before being my number was called. I had all of my documents. They were reviewed. My picture was taken and I received a paper copy of my license. They mail the permanent license to your home. This location was fast and efficient. They move through the line of people quite quickly and the customer service was friendly. I was in and out within 15 minutes! I would recommend this BMV. By the way, it's in the same plaza as Gabes.

The whole experience was excellent. No waiting in line, fast friendly service and a staff that…read moreexplained everything. This is the place to go for all your licensing needs.

This review is on behalf of one of your workers named Tina. she went above and beyond the call of…read moreduty, was exceptionally professional, and helped me with getting my licenses renewed when other locations (Independence) only gave me obstacles and problems. I have never been to a DMV where i felt heard or helped at the end of the day. at least not in a way where I had to bear the brunt of passive aggressive, control-minded, unprofessional simpletons who don't really know how to do their jobs. This visit was an incredible contrast to what I've known the DMV has been. You ought to promote Tina and have her run the customer care process for all the DMV locations in Kentucky because whoever is doing it now ought to be fired and ashamed of their work. TINA is a rising star. She made me feel valued when nobody else did. Take care of her! she's a good one. I recommend this location because of her.

Terrible service. The staff member in charge of the driving test was extremely rude,…read moreunprofessional, and intimidating. Instead of helping people feel calm during the test, they create an uncomfortable and arrogant environment. On top of that, the treatment I received felt discriminatory and racist. I understand they have to evaluate drivers, but that does not give them the right to treat people with disrespect. I definitely do not recommend this office for taking the driving test.

Nobody likes going to the license bureau just because of the hassle the waiting in line the…read morewondering if you got everything that they're looking for and expecting in order to give you a drivers license or renewal plates or whatever I recently relocated from the West Coast and had a very bad experience at the license bureau down in Franklin so when I was in the process of getting my Washington drivers license converted to an Ohio drivers license, I made sure all my subsequent visit that I did not return to the Franklin office because the people that work there Were very unfriendly not knowledgeable. Gave me incorrect information. It was a completely different experience at the Centerville location as the people that work. There were extremely friendly very fast, very efficient and very accurate with the information on what I needed and got me through the process really quickly and painlessly. Absolute definite five star service

They are very friendly and have a great system to attend to the customers needs and keep things…read moreorganized and moving forward with ease! Thank you

Pathetic workers. Get text to wait in car, its raining, then they lock door and say you must be…read moreinside to get serviced. Lazy workers.

Ive only been here once and the service was amazing they were very friendly and there was one…read moregentleman who even went out his way too yelp ! Never go to the one in hamilton they are horrible

The service was very speedy and every staff member was extremely nice. This was one of the best BMV…read moreexperiences I've ever had!

Never did I think I would write any review of a BMV, let alone a 5 star one, yet here I am…read more Here's something I didn't know- BMV locations are independently owned and operated. This location is exceptionally friendly and helpful. I was getting my federal compliant ID and had heard stories of people having to make multiple trips. I checked online ahead of time and was pretty sure I had what I needed. I was greeted at the door by a friendly gentleman who confirmed I had checked in online properly and my space in line was reserved. I filled out a form and waited just a couple minutes for my number to be called. The person at the counter was friendly and helped me with my ID and two license plate renewals, with some nice conversation while she completed the registrations. All in, less than 15 minutes later, everything was done in a quick, professional way and I was on my way! Hard to believe you can enjoy an experience at the BMV but it's true! Next time you need the BMV, I recommend this location.