Fast forward 12 years and I have returned to Chicago, and am back at Aqua. I wanted to take a…read moremoment to post an update to shine a light on the exemplary property manager, Craig Perry, who oversees this building with kindness and empathy - all within the parameters of the utmost professionalism. Craig runs a tight ship in the best way. He GENUINELY cares about residents' concerns and wastes no time in addressing them and arriving at a solution. As I mentioned in my previous review, I've lived in several rental communities in downtown Chicago - and have worked with a few outstanding property managers, but Craig is head and shoulders above the rest, which is an absolute necessity for a positive living experience. Hands down. Special shout out to Steve Sink (Dir of Leasing) for always taking the time to catch up when we cross paths - another kind human, and consummate professional. And, finally, to the incredible door staff - looking at you, in particular, Mike and Senait, the weekday morning crew; and to the maintenance team - always smiling and friendly, and at the ready to help. I realize this update is primarily about the day-to-day operations team at Aqua, rather than the building itself, which I've already addressed below. I just feel that in a sea of pretty similar rental options downtown, it's the people you interact with on a regular basis who truly make your living experience enjoyable. And this team led by Craig, well, I've yet to experience its equal.

We chose this building in part because of the advertised amenities, but our experience with them…read morehas been consistently disappointing, as has the level of responsiveness from the management office. * Sauna: To our knowledge, the sauna has been out of service since we moved in. It was working when we toured, but we have not seen it operational at any point since becoming residents. * Hot tub cleanliness: On February 28, 2026, when we turned on the hot tub jets, a grimy black film resembling dirt began accumulating in the water. I took photos that night (see attached). This raised serious concerns about maintenance and cleanliness. * Swimming lessons representation and lack of response: During our tour in November 2025, a leasing staff member told us that free swimming lessons were offered to renters, and we confirmed this multiple times because it mattered to us. After moving in, an onsite swimming instructor told us that, to his understanding, there are no free lessons. When we mentioned we had been told the lessons were free and asked whether he had heard similar questions from other residents, he told us yes. We emailed management on February 19, 2026 asking how to enroll or to clarify whether free lessons are offered, and as of March 1, 2026, we have not received any response. In other replies to reviews that complained about amenities, the rental office has said the hotel manages the amenities. But these amenities are still advertised as part of the residential experience, and from a resident perspective the distinction doesn't change the outcome--we relied on what was represented when deciding where to live. If these issues are resolved or clarified, I will update this review. For now, prospective residents should independently verify the current status and availability of any amenities that are important to them.

Lived in this building for over 2.5 years and I couldn't be happier with both the building and the…read moreamazing leasing experience I've had here -- and a huge part of that is thanks to Serena the leasing consultant helping me upgrade my unit this past year. She brings such positive energy and professionalism that instantly set the tone for a great living experience. She's also just fun to talk to, carries a welcoming attitude, quick follow-ups, and deep knowledge of the building made the leasing process smooth and enjoyable. Beyond just the leasing experience, the building itself is a gem. The location is unbeatable -- close to everything, yet just far enough removed to feel like a peaceful retreat in the city. And the views are absolutely stunning, whether it's sunrise, sunset, the unobstructed views of the city skyline never get old Serena is always upbeat, helpful, and genuinely passionate about creating a great experience for residents. She sets a high standard, not just for leasing agents, but for customer service in general. If you're thinking about moving here, know that you'll be in excellent hands -- and that you're choosing a place that offers both luxury living and a fantastic team behind the scenes. Thank you, Serena, for making this building feel like home from the very beginning!

I was recently in town and per my usual, I had stayed at the Gallery on Wells. I have friends who…read morelive in this beautiful building whom I visit a few times a year. The building is conveniently located to everywhere I need to be, the amenities are top notch, the hospitality of the door staff and the office team are exceptional, my friends, who are 5 and 6 year residents, absolutely love everything about living at the Gallery on Wells. I highly recommend this building if you are in need of a conveniently located apartment home, run by professionals, who actually recognize you and know you by name!!!

The staff here are amazing and the building is incredible. Amazing home in a vibrant neighborhood…read moresteps from the Mag Mile, Rush Street and River North. And the rooftops and amenities!

We have been extremely happy with Amli 808. It is a piece of heaven!…read more  Terrific amenities to live, play and work!  We have been a part of Amli Family for 2.5 years now.  We'd like to shout out "Hector", one of the Maintenance staff.  He went above and beyond the call of duty to fix the circuit breaker and A/Cin our unit yesterday. He is poised, professional and very helpful! We prefer to have Hector to do all of our Maintenance needs instead of other Team Members.  Amli 808 recently recruited a new female Maintenance staff, who lack customer service & poised not to mention arrogant.  It is so unfortunate that Mitch (another Maintenance staff) left and no longer works for the Amli Family.  Amli Management should have a poised, professional and a 5 Star attitude staff.  The quality of your staff is one of the essential factors in any organization's success.  Your staff represents Amli.

This is my first time living in a "professionally" managed building. From my experience here, I…read morewould never pay for something like this again. My fiance and I have had issues since day 1. To name a few: -The Resident lounge is actually an employee lounge throughout the day as that is the only space the employees have to go to. -The grills have been broken since day 1. You have to bring down your own lighter, pick up the metal grates with your hands, and then light it to actually get it to work. -Once snow started in Chicago, the management team would not have the snow removed from common spaces making the grills, etc. inaccessible. -The key FOBs don't actually give you access to anything. I don't even know why they give them to all the residents when they don't work to get you into any of the common spaces. -They will randomly do renovations on a floor without providing any of the surrounding apartments a notice. This is very frustrating especially during a GLOBAL PANDEMIC when everyone is working from home. When you speak to the management team about these issues, they make you feel like you are the only one with problems and that everything is great about the building. That is not true as I have spoken to several residents who are frustrated with all the same issues. This experience has made me think twice about paying to live in a managed high rise building.

My wife and I have lived at Echelon for 2+ years and we absolutely love it. It is in the heart of…read moreRiver West/Fulton market and walking distance to EVERYTHING!! The building/leasing staff is extremely friendly and always available. If there is an issue with the apartment, they have onsite maintenance staff and get things fixed asap. The building has amazing amenities including: on site gym, pool, resident lounge, library, etc. If you have a car, they have an amazing ON SITE garage that leads up to the main lobby. Highly recommended!

Niche 905 nails the luxury high-rise feel with pretty finishes, solid amenities, and events 24/7…read more The rooftop pool alone is worth visiting. The surrounding area's still developing, but the building makes up for it.

When I moved to Niche 905 in 2022 - it was a great place to live. Awesome location, friendly /…read morehelpful management, great location, and well maintained. However (as you'll see in many other recent reviews) - new management has ruined what used to be an amazing building. They are rude, send messages of the same things breaking over and over again on a weekly basis, and don't take the time to interact with residents even in passing. When you visit neighboring buildings - the contrast in management is almost immediately evident. The door and maintenance staff are AMAZING however, it's a shame to leave those people at the expense of the management that has taken over - I am writing this review in hopes perspective tenants don't have to risk experiencing what I and others have in a city with so many great residential options.

If you are considering living here, read this first…read more I was charged $300 for two blinds upon move-out, described as "custom-made" and damaged beyond normal wear and tear. I have attached the photos they provided as "evidence". You can judge for yourself whether this justifies full replacement. Over multiple email exchanges, management could not describe the specific damage in writing, could not provide documentation proving the blinds were custom, and when I requested an invoice, admitted they did not have one, meaning I was charged before the replacement was even completed or documented. Draw your own conclusions about how this management company operates. And if you really have to live here, document everything before you move out, photograph every inch of your unit, and know your rights under the Chicago RLTO before signing anything here. p/s: What makes this worse is that none of this came after any prior notice or conversation. Their very first communication after my move-out immediately threatened collections and credit bureau reporting if I did not pay within 30 days. Whether this is intentional or simply a failure in their notification system, I don't know. Either way, tenants are blindsided with a payment deadline and a collections threat before they even know a balance exists.

Just renewed lease. I've lived in 5 beautiful downtown High-rises and this one is Best. I'm a very…read moreloyal customer when I feel I get Good service and I make sure people know. If you want amazing staff, maintenance and management, you want to live here. Front Desk goes that extra mile, management treats residents with respect, professionalism and kindness and maintenance is fast and great.

Geoff is the greatest! I've been lucky to know Geoff for awhile now and he helped us with our last…read moremove into a rental 1bed/1bath a year ago. We were not in the market to buy so he helped us sift through all the 1 bedroom rentals available in River North. And even dedicated his weekends to accommodate our schedules for tours. He was fast at sending us options, focused in on what was important for us to have in a future home, helped call out some of the BS that leasing agents would say to us during tours, and made sure we got a good deal on our apartment in the end. Highly recommend Geoff and Z Chicago for all your Chicago apartment needs. If we were planning on buying in Chicago he would be our guy, no questions at all!

I can't say enough good things about Geoff from the start of the process to well after! I was a…read morefirst time home buyer who did a lot of research, but Geoff helped me feel confident and advised me on the right choices for my particular situation. He is wonderfully friendly and attentive - answering all of your questions and anticipating some you might not know to ask. He looks out for your best interest and gives thoughtful advice (even when that advice might make more work for him!). And he's genuine and extremely responsive. Can't recommend Geoff highly enough.

Such a great living environment and building management!…read more You truly feel safe in this building, as each access key only allows you to get into the floor that you live on. The individuals in the building are kind and always greet you when you run into them. You're in prime location, with being just a few minutes from both West Loop, River North, and South Loop. Further, Martha and her team are extremely responsive. They often decorate the building for various holidays and sometimes host building get togethers on the rooftop. Overall, highly recommend living here. It is worth it!

I have loved living here, you can't beat the location or the rooftop view! Walking distance to…read moreliterally anything you may need. All of the staff have been nice and accommodating. Since I've moved in Martha has always been prompt and with answering any questions I may have. Even though it's right downtown it's one of the most quietest places I've lived, and bonus points for being next to a dog park!

We worked with Maris Revilla in the leasing office who showed us the available apartments at The…read moreStreeter. She was enthusiastic, knowledgeable, and responsive to our questions and requirements. After we moved in Maris has been consistently helpful, welcoming, and a pleasure to work with. We are glad she is part of the great staff at The Streeter.

Warning: South-facing units are a sauna and management isn't transparent…read more We were specifically told we'd have independent temperature control -- our #1 priority when signing -- but management quietly shut off the building A/C for the season without notifying tenants. Even with outside temps in the 30s & 40s and windows open, our south-facing apartment reached 82°F during the day and stayed at 76°F overnight. When we requested an early lease termination due to a medical condition that makes me sensitive to heat, management refused, falsely stating that allowing it would be discrimination against other tenants. They also refused any cost assistance to transfer units, despite the high cost and effort of having to move again. Even with a portable A/C and windows open, the temperature never drops below 74°F and still climbs to 80°F daily. It's made working from home impossible and sleeping uncomfortable. If temperature control or transparency matters to you, think twice before signing here -- particularly for south-facing units.

I made an appointment to see 3200 Lakeview apartments, then purchased a flight to Chicago from…read morePhiladelphia to come tour them. The company canceled the showing a few days before. I explained that I was flying in to apartment-hunt, the person didn't seem to care. If they care that little about new potential residents I can't imagine how poorly they treat their current residents.

This place is awesome! Great location, beautiful apartments, and excellent management…read more Pros: -Huge units in great condition -There is very little street noise despite being right on a busy intersection -The Target downstairs is extremely convenient, and public transit and lots of great restaurants are an easy walk (even in the winter) -Management is very responsive and communicates well. I lived here during the common area renovations and always received several days notice from Michele when there would be a brief water shutdown or the like. Any emails received a same day (usually same hour) response. -Extremely fair move out inspection. Not one of those places that tries to nickel and dime you on your way out. Cons: -Doors are thin and don't block noise from the hallways very well (sound coming through the walls was never an issue though!) Lived here from Sep 2019- Sep 2020. Only moved out because I left Chicago.