I have had this company install security and camera systems on two of my houses and many other…read morefriends homes and businesses. I have always received the highest quality equipment at the best price. Everything is easy to use and the owner always explains the how-to-use very understandably. I am not done and will be using and recommending this company every chance I get.

From the owner: At Next Generation Security and Sound, we provide a variety of outstanding services. Our…read moretechnicians will install the latest Youngstown, OH Home Theaters complete with flat screen TVs and surround sound.

Terrible security system. I was with them for over 5 years. They started charging me for…read moremaintenance calls to replace their own batteries. Instead of replacing all of them, they replace one and charge me $50 for that call. The next month, another battery dies, and i have to pay another $50. My security system didn't even work for the last 6 months i was with them. I canceled and they sent me a letter saying i was going to be sent to collections if i didn't pay it, so i did. But i will never recommend them to anyone. I'm using vivint now. We'll see how they do.

I wish there was a way to put 100 negative stars. I have only been with Vivint for 2 months and it…read moreis the worse experience I have ever had. No one in customer service can help you. There is only one technician in my whole area so if you need one to come to your home... you are put on a schedule that is 1-2 weeks out. I have had to call them in 2 months more than I had to call on Jesus in all my 44 years of living. The hardware and materials they use are cheap and garbage. My door lock has me locked in my house. The only way to use that door is to go out another door and come in with your key. I would not recommend this service to anyone maybe satan, because this system is a living hell. They have this air tight contact that is 3 years and hard to get out of. I'm going to start recording all my malfunctions and pray I can get an attorney to get me out this contact. So PLEASE PLEASE PLEASE if you know what I know and could see what I'm going through NEVER go with Vivint Smart Homes because they are crooks.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Excellent Customer Service! I felt like they could be reached at any time to help me with any of my…read morequestions.

We hired Paul and his team for a security camera installation at a local candy shop. They installed…read moreand mounted 4, 6mp IP dome cameras for us and even set it up so that we could view the cameras remotely. He provided us with a complete site survey prior to the installation as well as photos and was very knowledgeable during the installation. He even provided us photos after the installation. Although we had never worked with Paul and his ream before, there was never a doubt in my mind after calling them that they couldn't get the job done for us. Their rates were very reasonable. We will definitely be reaching out to Paul and his team to manage and install our next project.

From the owner: It was this discovery that fostered the idea for Smart Solutions Unlimited, Inc. System integration…read moreor home automation is a viable and emerging market. And as such, it allows both Jason and Paul to apply their core trade. Both Jason and Paul are State of Ohio certified journeyman electricians with over 24 years of combined experience. By applying their industrial electrical training, Jason and Paul can readily automate a new or pre-existing home, thereby allowing the integration and control of security, lighting, heating, cooling and/or home entertainment systems for potential clients. Smart Solutions Unlimited, Inc. is a Leviton dealer, a Universal Remote Control dealer, a Bose Built Invisible dealer, Sonos, Lutron dealer and so much more. Additionally, we offer an extensive array of control and consumer electronic equipment, as well as Pro A/V equipment. Contact us for product info.

Answered promptly, we had a lock emergency at work and he came out within a couple of hours, he was…read morefriendly and provided a quality service. Highly recommend.

Completely non responsive. Left message with woman who answered phone on a Friday morning who said…read morehe should return call that day. Monday afternoon, 4 days later, and still no response. Also sent an online email Friday night on their website. Also no response. Called a different locksmith in Youngstown Monday who answered the phone and set up a time on the spot. Don't waste your time with New Castle Lock and Key...they don't want your business enough to call back after 4 days.

They have terrible service that instead of getting on the phone quickly with a person as in getting…read morecustomer service they waste your time instead, the only reason they get away with this is because people have little to no option. I strongly urge not to use them!

Moved to the Edinburg area and there are no choices so we signed up with comcast Xfinity. Internet…read moreworks but the worst services ever. I have a home laptop and their service said get a new computer, Armstrong worked fine for years, so sad. Then to top it off we have 2 printers in the house and can't get them to stay connected, again no human and no talking just chats that disconnect after 20sec pause. What happened to the human set up especially I am a new construction house.