When you read online that R.W. Cox Garage Doors Co. has "live" people answering their calls 24/7, it's not hyperbole - we reached their answering service last night at 9:30. Mr. Cox called us back in literally 3 minutes.
We were hesitant to call it "an emergency" when our garage door inexplicably went off-track while closing; but we couldn't get that buckled door up or down any further in its frame, so we couldn't access our vehicles or snowblower. When we told Mr. Cox about our predicament, he promised to send a technician out first thing this morning. So already, the company was far exceeding our expectations.
The technician arrived bright and early this morning (after calling first, of course). He had our garage door and the frame working together like brand new in less than an hour.
The only shocker about the whole visit was how much *less* we were charged than we anticipated, especially after calling this poor guy out to work on a long holiday weekend on an emergency basis! Plus, he was extremely pleasant and professional the entire time he was here, a wonderful representative of their company.
The entire experience started out last evening as a major stressor for us; but the R.W. Cox company made it as good as any unexpected home repair can be. We highly recommend them. read more